Had difficulty loading a new debit card due to an error on my part. Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes. Was extremely impres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with Caxton for a considerable time, using my card for holidays abroad. Recently had an unknown transaction on my account, so phoned Caxton straight away. Spoke to an adviser named Keshaw... Se mer
Such a helpful customer service team I lost my card whilst returning from holiday - the card had been so easy to use and top-up without burdensome security and I use it a lot. The phone team answered... Se mer
Företaget har svarat
Vivienne and the Caxton team were so helpful in sorting my query out. They kept me informed as where they were up to in the process. Thank you so much for your courtesy and professionalism
Företaget har svarat
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very simple and self explanatory for…
Very simple and self explanatory for loading a new card
4 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that loading a new card was a simple process for you. Thank you for your positive feedback; we appreciate it.
Excellent customer service
Excellent customer service after a bit of concern about my account. Keshawn was very prompt to respond to my email and answered my question to my satisfaction. 10/10.
2 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you taking the time to share your experience. We are happy to hear that your concern was resolved quickly by Keshawn to your satisfaction. Thank you for your feedback!
Very helpful
I called to change my email address and also to remove two card holders from my account. The call was handled smoothly and efficiently.
3 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your call was handled smoothly and efficiently while updating your email and removing card holders. Thank you for your positive feedback!
Super speedy address verification
Had to update my address within my online Caxton account so they could send me a new card. I emailed the proof of address document and within less than 5 minutes they responded to say my address had been validated and it was fully updated in their system. Very efficient indeed - thank you for great service.
3 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We are happy to hear that updating your address and validating your proof of address document were handled efficiently. We appreciate your positive feedback and are glad you received great service from Michael. Thank you!
Really fast and efficient service
Really fast, efficient service. Michael was excellent and solved my issue immediately
3 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We are so happy to hear that our service was fast and efficient for you. It's great that your issue was solved immediately by Michael. Thanks for the excellent feedback.
I'm excellent
I got a brain cancer (grade 4, glioblastoma), seizures and speech problem. I tried to explain, and eventually, succeeded.
3 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We truly appreciate you sharing your experience and are grateful that you were eventually able to explain your needs.
I've been using Caxton for years
I've been using Caxton for years. They are very responsive and helpful and I trust them completely
3 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your long-term trust in our services. It's wonderful to hear that you've consistently found us responsive and helpful over the years. Thanks for your feedback.
5 stars for operator, but service is time-limited.
I had a swift response from Keshawn who was very helpful indeed. It was around 2am in New Zealand and there wasn’t much time (until 4pm UK time) before the service wasn’t available. The response I had on Whatsapp was quicker than by email.
I wish this was available 24-7 or at least from 6am UK time, it would have been far less stressful and I wouldn’t have lost so much sleep, being 13 hours ahead.
So five stars for Keshawn, only 2.5 stars for Caxton.
2 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your feedback and are happy to hear that our colleague Keshawn was helpful.
Bye Bye.
I’ve used Caxton for a number of years now with no problems, but hells bells, the hassle and amount of phone calls to get a replacement card is beyond ridiculous.
So much so to the point of withdrawing my money and using another company.
Total RUBBISH now.
Goodbye.
2 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your long-term patronage and are sorry to hear about the difficulties you experienced obtaining a replacement card. We'll investigate this issue to improve our service. Thank you.
Good customer support
Good customer support when I tried to pay in foreign currency for a hotel abroad, which otherwise would have cost me an extra five percent + a conversion fee from my bank.
1 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that our support helped you avoid extra fees while booking your hotel. We appreciate you sharing your positive experience!
I was helped to change my phone number…
I was helped to change my phone number as part of the logging in process. I can now log in again without a problem.
2 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that Vivienne was able to help you change your phone number and resolve your login issues. Thank you for sharing your positive experience with us!
Caxton have always been a great…
Caxton have always been a great company/card to use whilst on holiday. The app is easy to use, great exchange rates and swift uploading currency when abroad. I recently lost my Caxton card during a house move but thankfully Hannah Wright swiftly acted to cancel the card and send me a renewed card. Thank you for your excellent customer service care Hannah.
2 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you find our app easy to use and appreciate the exchange rates. We're also glad that our team could assist you with your card replacement. Thank you for your positive feedback.
Easy to access without any issues when…
Easy to access without any issues when I’m in aboard its useful 👌
26 december 2025
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you find our service easy to access and useful while abroad. Thank you for your positive feedback; we appreciate it!
Help to navigate
The website is a bit confusing for what I wanted to do but I had personal help from Keshawn
27 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your feedback and are sorry the website was a bit confusing. We're glad Keshawn was able to provide helpful personal assistance.
Keshawn is an asset to Caxton
The gentleman that helped me was very courteous explaining what was required to reset my PIN and gave additional help. Extremely helpful and has my thanks for his help.
27 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that the assistance with resetting your PIN was helpful and courteous! We appreciate you taking the time to share your positive experience with us about Keshawn
Great service from Caxton
I got through quickly and was treated well, got my problem sorted. Excellent service.
27 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We are so pleased that you were treated well and your problem was sorted quickly by Keshawn. We appreciate you taking the time to leave us this great feedback.
My experience with the Claxton advisor
My experience with the Claxton advisor, his name was Keshawn was very positive. And he was a efficient in his work so overall positive/ good experience.
25 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you had a positive experience and that Keshawn was efficient. We appreciate you taking the time to share your feedback.
All good
I use the Caxton currency card for foreign currency transactions when on holiday. It all seems to work fine. The website is easy to navigate and I've never had any issues. All good.
26 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your experience using the card for foreign currency transactions has been positive. We're glad you find our website easy to navigate. Thank you for your feedback.
The staff are very helpful and look after me very well
Staff look after my problem and sorted out e everything for me.I did not have to ring again all good.
25 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that our staff resolved your issue effectively and efficiently. We appreciate your positive feedback and are glad everything is good.
Got all the information I needed for my…
Got all the information I needed for my intended travel abroad using my Caxton Card. Call handler was very helpful
26 februari 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that Keshawn was helpful and provided all the information you needed for your travel abroad using your Caxton Card. Thanks for your feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.