J'ai acheté une ecarte PlayStation de 100 euros, j'ai reçu un mail de confirmation de paiement, ensuite un mail me disant que la commande ne peut pas être traité et que j'allais être remboursé. J'a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... Se mer
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Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I'... Se mer
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Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Kontaktuppgifter
Middle Street 129, 04101, Portland, USA
- cashstar.com
1,2
Mycket dålig
755 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impossible de traiter votre commande de Gift Card #CND6E25TC6
Je suis obligée de modifier mon message suite a votre réponse a mon avis ya une heure.vous affirmez m avoir repondu sur une adresse mail autre que celle ci laquelle?je vous informe que j ai deja envoyé toutes les informations nécessaires a ce stade votre gestion du dossier est inacceptable. Je vous demande donc une resolution immédiate par un remboursement avec preuve a l appui
Message du 2 Decembre :Bonjour,
Je viens d'effectuer une commande pour une carte cadeau à 100e que je n'ai pas reçu. J'ai reçu un mail me disant que ma commande n'a pas pu etre traitée et juste après, un mail confirmant ma commande.
J'espère être remboursée...
2 december 2025
Omdöme utan inbjudan
Svar från CashStar
Merci de nous avoir fait part de votre expérience. Nous sommes désolés des difficultés rencontrées concernant votre commande de carte cadeau et les courriels que vous avez reçus. Afin de vous aider au plus vite, veuillez consulter votre boîte de réception ; vous devriez y trouver un message de noreply.notifications@trustpilot.com. Nous avons besoin de quelques informations pour examiner votre commande et vous proposer une solution. Nous vous remercions de votre patience et restons à votre disposition.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/03/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I spent a total of $30 on Roblox Gift…
I spent a total of $30 on Roblox Gift Cards or £22 (because I reside in the UK) and my friends say they cannot view the link that i've sent to them because it says Page Not Found, so I tried going on the link myself and it said the same thing, i've sent an inquiry to Customer Support more than half a day ago and still no response, and calling has made it all the more difficult especially because i'm in the UK.
1 december 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Nathan,
Thank you for sharing your feedback. We’re sorry to hear about the trouble accessing your Roblox Gift Card link and the delay in getting assistance. To help resolve this quickly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to investigate and provide a solution. We appreciate your patience and look forward to assisting you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/03/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Absolutely awful service - DO NOT USE!!
Received a usual promotional e-mail from a restaurant which I have a rewards card for (Sizzling Pubs). They were promoting a discount on gift cards so I went through the steps to purchase an e-gift card but received no order confirmation or the e-gift card itself as I arranged to have it directly sent to me.
I submitted a customer enquiry via the form on the site but not heard back so called customer services today (0331 630 5409) and spoke to Sam. He asked for some details but could not track my order and did not offer any alternative to try and help. Just kept reverting back to "I am unable to locate your order m'am". When I asked how I could escalate this, I was told to refer to the website. I confirmed I already submitted a form and calling was my only option left so I've now had to raise a dispute with my bank to try and get my money back!
27 november 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Lindsey,
Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. We understand how disappointing it is not to receive your e-gift card or confirmation after completing a purchase, and we appreciate you taking the time to reach out through multiple channels. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to locate your order and resolve this promptly. We’re committed to making this right and appreciate your patience while we work on a solution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/03/2025:**
Hello Lindsey, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I have paid £50 for a Roblox giftcard…
I have paid £50 for a Roblox giftcard and I have not recieved my giftcard through email. They happily take my money, but provide me with nothing. I am extremely disappointed Roblox would pick such an awful service. Either provide me with my giftcard, or I want my money back.
28 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your Roblox gift card and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 11/29/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Refund
I bought a PlayStation gift card only for them to say that it cannot be sent. The email they sent said that they would refund me and I have already contacted support on their website twice. I just want my money back
28 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced with your PlayStation gift card order. To assist you further and ensure your refund is processed promptly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this for you. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/02/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
CashStar Team.
No email, no confirmation, no gift card - Have no idea what to do
This evening, I purchased a gift card via Hotels.com and it directed me to page to get this gift card.
I have completed the order, and I still have not recieved anything though via email or via the portal.
I have tried to sign in, but when I do this, I get no email and no link comes through.
I am very concerned that this is a scam and don't know what to do now.
Please can someone help regarding this, I have tried "Live help" but this does not work at all.
I have sent a customer service message, but still nothing.
Why is this so hard just to get a simple gift card.
26 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello James,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your gift card purchase. To assist you further, please check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this issue promptly. Once you respond, our team will work to ensure you receive your gift card without delay.
Regards,
Maurice V.
CashStar Team.
Digital robux code and promo code?
Hi cashstar, I order 10 dollar robux from your website still haven't got the robux and wondering how long it takes and also promo code.
Update 30th of November still haven't gotten robux and done details so what happens now.
20 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello, thank you for sharing your feedback. We’re sorry to hear you haven’t received your Robux yet and understand how frustrating that can be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into your order and help resolve this quickly. We appreciate your patience and look forward to getting this sorted for you.
Warm regards,
Josh R.
CashStar Team.
Was suppose to get a refund on my gift card. Where is it?
I had to cancel an order I made (using both a gift card balance and my credit card). I got an email saying order was cancelled, and I would get a refund of both gift card and credit card. I then tried to use my gift card and it is showing that the "card has no available funds left." Tried calling CashStar and the automated message says I have $0 on my card. Horrible service. No one likes the feeling of having lost money. Companies should not be using CashStar. Even if it is not the company's fault, I will think twice about purchasing anything from a website that uses CashStar.
22 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Cristina,
Thank you for sharing your experience with us. We understand how concerning it is to see a zero balance after a canceled order, and we’d like to review this situation and assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this for you. We appreciate your feedback and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/26/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Visiting this malware website will mess up your computer
For some weird reason I got a Wawa gift card as a class action settlement (yes it was legit), and I was directed to this website to collect it. With the website open in the background, I noticed my computer wasn't going to sleep anymore when unattended.
After doing some investigation, I found that this site was constantly trying to open WebRTC connections to an API on BlackRock's website. In the few hours I had the tab open, CashStar tried to send OVER SEVEN THOUSAND tracking requests without my consent. I closed the tab, and my computer started working normally again.
If you can avoid using this website, please do so. It's extremely sketchy.
20 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Catharine,
Thank you for sharing your concerns. We take privacy and security very seriously and appreciate you bringing this to our attention. To assist you further and review the details of your experience, please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information. Your feedback is important to us, and we want to ensure this is addressed promptly.
Regards,
Maurice V.
CashStar Team.
About 30 minutes ago I bought a £250…
More than 30 minutes ago I bought a £250 egift voucher from CashStar for our work Christmas meal at the Queen's Arms. It said it would arrive in minutes and it hasn't. No email and no link. I can't find any customer services to contact, the telephone number 866 does not work, no live chat, no way of contacting CashStar. I am really worried particularly given that so many people have had problems with their gift cards and getting issues resolved. The link was saying wait a few minutes to see the egift card and now it is saying 'eGift cannot be viewed'. Please can someone help ASAP? Thank you.
22/11/2025 Update - I called the pub from whose website I bought the vouchers from and they gave me an email address to contact (Guest Care). They referred me to another email address to contact (Blackhawk) with a telephone number. I emailed Blackhawk (no reply) and I called the number and spoke to Alfred who looked up my order and explained that there was a “problem” with my order which was not visible to me, but visible to them, which required the order to be reviewed by another team. Whilst he was trying to help, this made little sense to me as my order had been confirmed when the payment was made, but no voucher received. He said someone would call me back in 2-3 hours, which they didn’t. I have now supplied the order reference as requested via Maurice’s CashStar response on Trust Pilot (below). I am at a loss to understand why it is so difficult to contact CashStar for help, and I still don’t have the £250 voucher purchased yesterday. Please help. Thank you.
23/11/2025 Update - thank you Maurice, but I am none the wiser as to what the issue is and why I have not received the £250 voucher which I ordered and paid for 2 days ago.
I have not received any communication from CashStar other the updates below, no promised call and still no solution or timescale as to when this will be resolved. This is very concerning and disappointing. Please can the voucher be supplied or a refund issue ASAP?
24/11/2025 Update - 3 days after purchasing a £250 gift card and still NOT received.
8:36 am - The voucher finally arrived after trying the link again, which finally worked (having previously said 'eGift cannot be viewed').
Very disappointed with the level of customer services which is not joined up. No explanation for what the internal "problem" was with my order or reason for the delay.
For anyone reading this, here are the contact details that might help you if you find yourself in a similar position in the UK.
Mitchell & Butler Gift card support
Customer Service Phone number: 03316305409
I am afraid I can't add the email address as this is not allowed in reviews.
21 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Michelle,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your eGift card and understand how frustrating this must be. To assist you as quickly as possible, please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional details to locate your order and resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/22/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
160 Euro abgebucht
160 Euro abgebucht, keinen Gutschein erhalten.
Ich denke, ich werde bei dem Betrag zum Anwalt gehen.
PS: Nach dem übermitteln meiner Daten passiert auch nichts.
18 november 2025
Omdöme utan inbjudan
Svar från CashStar
Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Wir verstehen, wie besorgniserregend es ist, eine Abbuchung zu sehen, ohne den Gutschein zu erhalten, und möchten das so schnell wie möglich klären. Bitte prüfen Sie Ihre E-Mails auf eine Nachricht von noreply.notifications@trustpilot.com, da wir einige zusätzliche Informationen benötigen, um Ihre Bestellung zu finden und Ihnen weiterzuhelfen. Ihre Erfahrung ist uns wichtig, und wir danken Ihnen für Ihre Unterstützung, damit wir das Problem lösen können.
Josh R.
CashStar Team.
**UPDATE VON CASHSTAR 20.11.2025:**
Hallo, vielen Dank, dass Sie Ihre Kontaktinformationen mit uns geteilt haben. Unser Team arbeitet aktiv an Ihrem Fall und Sie sollten in Kürze ein Update erhalten. Wir freuen uns über Ihre Kommentare und hoffen, diesen Fall zu Ihrer Zufriedenheit lösen zu können, um Ihr Vertrauen in unseren Service wiederherzustellen.
Herzliche Grüße,
Josh R.
CashStar-Team.
Deux cartes cadeaux pas récues. Mon compte a été debitée bien sur.
J'ai commandé une carte de Roblox deux fois (valeur 20€ chaque fois) pour l'anniversaire de mon fils. Chaque fois j'ai été debitée et j'ai récu un message disant que la transaction a été annulée à cause d'un problème avec la banque (???). Pourtant zéro problème pour CashStar de me débiter et de ne me pas rembourser de suite. Il ne s'agit pas d'une transaction compliquée ni d'une valeur improbable alors j'ai des grosses doutes sur la legitimité de cette organisation. En tant que partenaire, Roblox devrait aussi les denoncer. A FUIR!
14 november 2025
Omdöme utan inbjudan
Svar från CashStar
Merci d’avoir partagé votre expérience. Nous sommes sincèrement désolés pour les problèmes rencontrés lors de votre achat de cartes Roblox, surtout pour un événement aussi important que l’anniversaire de votre fils. Nous souhaitons examiner cela de plus près et vous aider rapidement. Veuillez vérifier votre boîte mail pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin de quelques informations supplémentaires pour résoudre ce problème. Votre retour est précieux et nous apprécions l’opportunité de corriger cette situation.
Josh R.
CashStar Team.
**MISE À JOUR DE CASHSTAR 19/11/2025 :**
Bonjour, merci beaucoup de nous avoir communiqué vos coordonnées. Notre équipe travaille activement sur votre dossier et vous recevrez prochainement des nouvelles. Nous apprécions vos commentaires et espérons résoudre ce problème à votre entière satisfaction afin de regagner votre confiance en nos services.
Cordialement,
Josh R.
Équipe CashStar
Ni se os ocurra
Ni se os ocurra. La tarjeta regalo da fallo y te comunican que sera reembolsado. Procedes a comprarla en otro lugar, al de varios dias te escriben diciendo que finalmente se ha enviado. Por lo que gastas en la tarjeta que compras en otro lugar, y luego sin consentimiento (dado que se supone se estaba gestionando el reembolso) te cobran en cashtar. Estafadores.
6 november 2025
Omdöme utan inbjudan
Svar från CashStar
Hola, lamentamos mucho la experiencia que describes. Entendemos lo frustrante que puede ser recibir información contradictoria sobre tu pedido y el reembolso. Queremos revisar tu caso a detalle para resolverlo lo antes posible. Por favor, revisa tu correo, ya que te hemos enviado un mensaje desde noreply.notifications@trustpilot.com para poder recopilar tu información y brindarte asistencia personalizada. Gracias por compartir tu comentario y darnos la oportunidad de mejorar.
Saludos cordiales,
Josh R.
Equipo de CashStar.
**ACTUALIZACIÓN DE CASHSTAR 13/11/2025:**
Hola, muchas gracias por compartir su información de contacto con nosotros. Nuestro equipo está trabajando activamente en su caso y recibirá una actualización en breve. Agradecemos sus comentarios y esperamos resolver este caso a su entera satisfacción para que recupere su confianza en nuestro servicio.
Saludos cordiales,
Josh R.
Equipo de CashStar.
Update: Finally received gift card
I ordered from GameStop and they said they’d refund me with a virtual gift card through cashstar. I never received anything in my email spam/junk/promotion, nothing received. I tried to message cashstar about the gift card, but since GameStop bought it I didn’t have the necessay information. GameStop is telling me that cashstar sent it on 10/24/25 but still I didn’t receive anything.
Update 11/19/25
Cashstar called me and told me why I didn’t receive the virtual gift card, apparently Gamestop never sent the funds. During my call with cashstar I got transferred to GameStop Support and explained the issue. 2-3 business days later Cashstar sent me the virtual gift card. I’m happy how fast cashstar contacted me, idk if GameStop would have sent it over if they didn’t, because they kept telling me it was already sent.
24 oktober 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Danny,
Thank you for sharing your experience. We understand how frustrating this must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Once we have your information, we’ll work with GameStop to ensure you receive your gift card promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/12/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Charges you, then cancels your order!
I used cashstar to attempt to by a lululemon gift card for my sister's bday. Lululemon uses cashstar and links to it from their website. My first attempt to purchase a gift card seemed to go through as I received a successful confirmation message initially, only to receive an immediate subsequent email that my order was cancelled for unknown reasons, absolutely no description of what went wrong. So I tried again, same results. I then logged into my bank account to see two pending charges, seems that cashstar will charge your credit card prior to performing any checks on your information. Now I'm stuck waiting for them to return my money, after talking to their customer service they said to wait another 2 days (its already been 2) to see if I get my money back, otherwise have my bank handle it! What kind of software/payment workflow charges you before actually validating all information? Cashstar!!!
6 november 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Evan,
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the canceled orders and pending charges. We understand how important timely gift delivery is, especially for special occasions. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can review your case and assist you further. Your feedback is valuable, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 11/13/2025:**
Hello Evan, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Card was sent to wrong email, but was resolved.
Update: Issue was resolved. Turned out the card had been sent to my paypal email, not the email I requested it be sent to in the order form. Customer service reissued the card to the correct email address.
Original review: Bought a £20 gift card online for myself to add to my PSN account. Received an email link to view the card, but there is no card and my account still has £0. Tried contacting the customer support and got nothing back, tried to claim the money back through Paypal and lost that claim.
9 november 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Ryanite,
Thank you for sharing your experience. We’re truly sorry to hear about the trouble with your gift card and the frustration this caused. We’d like to investigate this further and help resolve the issue as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to confirm your details to assist you directly. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 11/12/2025:**
Hello Ryanite, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Straight-up Scam
Straight up scam! They take your money with their broken service (broken for 4 years...) and only release the cash after some time... if at all!! You're literally just giving them a zero-interest loan!!
9 november 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Pawel,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must feel. We’d like to look into this further and make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you promptly. Your concerns matter to us, and we appreciate the opportunity to resolve this.
Warm regards,
Josh R.
CashStar Team.
Worse company I have ever gone with
Worse company I have ever gone with. Very surprised big company’s use them. Cause these people like to steal your money. IMO! There a big scam. They keep telling me refund on the way. Ordered a $75 gift card through PlayStation and they keep telling me they did not take my money. But they are full of it. Don’t ever use this company what ever u do. I am always very careful usually. But this one tricked me good. Hope big company’s stop using um gonna give um a bad name. So like I said. Scam,scam,scam
31 oktober 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Tom,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration you've encountered. We take concerns like yours seriously and want to ensure this is properly addressed. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. This message contains a link where you can securely provide the information we need to investigate and resolve your issue. We appreciate your patience and hope to make things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Très déçu — toujours pas reçu ma carte Robux !
J’ai commandé une carte Robux d’une valeur de 15 € le samedi 1er novembre sur le site de CashStar (roblox.cashstar.com).
La livraison était annoncée pour le jour même, mais nous sommes le lundi 3 novembre et je n’ai toujours rien reçu !
Aucun e-mail avec le code, aucune mise à jour, rien.
C’est inacceptable pour un service présenté comme officiel.
J’exige de recevoir ma carte Robux immédiatement ou d’être remboursé.
Sinon, pour moi, c’est clairement du scam.
Je déconseille fortement ce site tant qu’ils ne règlent pas leurs problèmes de livraison!!!
1 november 2025
Omdöme utan inbjudan
Svar från CashStar
Bonjour, merci d’avoir partagé votre expérience. Nous sommes désolés pour le retard et comprenons votre frustration. Pour pouvoir vous aider rapidement, merci de vérifier votre boîte mail (y compris les spams) pour un message provenant de noreply.notifications@trustpilot.com : nous avons besoin de vos informations afin de résoudre ce problème et vous assurer la livraison ou le remboursement. Nous restons à votre disposition pour régler cela au plus vite.
Josh R.
CashStar Team.
**MISE À JOUR DE CASHSTAR 05/11/2025 :**
Bonjour, merci beaucoup de nous avoir communiqué vos coordonnées. Notre équipe travaille activement sur votre dossier et vous recevrez prochainement des nouvelles. Nous apprécions vos commentaires et espérons résoudre ce problème à votre entière satisfaction afin de regagner votre confiance en nos services.
Cordialement,
Josh R.
Équipe CashStar
Probleme beim Erhalt von PSN-Guthaben
Ich habe per Mail einen PSN-Gutschein in Höhe von 20 € als Geschenk erhalten. Wenn ich auf den Link in der Mail klicke, werde ich weitergeleitet auf die Seite von cashstar und aufgefordert, meine E-Mail-Adresse einzugeben, um die Geschenkkarte zu erhalten. Doch trotz korrekter Eingabe der Adresse, erscheint jedes Mal eine Fehlermeldung und und die Aufforderung, es später erneut zu versuchen, was nichts bringt.
Natürlich habe ich mich bereits an den Kundensupport gewandt, wurde dort jedoch bereits 3 mal mit derselben Standard-Mail abgespeist, die in keinster Weise auf mein Problem eingeht und trotzdem tagelang auf sich warten lässt. Die Enttäuschung ist daher natürlich groß.
UPDATE:
Das Problem konnte mittlerweile gelöst werden. Zwar hat es lange gedauert und der Fehler war unglücklich, trotzdem hat es nun funktioniert.
24 oktober 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Felix,
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the error when trying to claim your PSN gift card and for the delay and lack of clarity in our previous responses. We want to resolve this for you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your feedback is important, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 11/03/2025:**
Hello Felix, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
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