Cars24 UAE Omdömen 

Thank you mariefe for the very good assistance good job cars24

Good experience overall and the team is professional and helpf. Many thanks to Moeen and Symoune.

Thank you so much symoune you are so kind!

Thank you symoune really friendly personality

I wanted to share feedback regarding my experience with CARS24, specifically my interactions with Mr. Vignesh.

Throughout this process, I have done my best to remain cooperative, respectful, and responsive. Unfortunately, my experience with Mr. Vignesh has been the complete opposite of what I would expect from someone representing your company.

As the primary point of contact for my case, customer service required understanding, communication, and a willingness to resolve problems. Instead, I was met with dismissive behaviour, an unwillingness to listen, and interactions that felt unnecessarily confrontational. At one point, I felt as though my vehicle was being used as leverage against me, despite my full cooperation throughout the process.

What disappointed me most was not simply the lack of support, but the way I was treated. I felt disrespected, spoken down to, and that my concerns were not taken seriously. As a woman, the way I was addressed and handled during these interactions left me feeling degraded rather than supported as a customer.

I also want to make it clear that this feedback is not directed at CARS24 as a whole. I have had positive experiences with other members of your team, who have been professional, helpful, and courteous. That is precisely why this experience stood out so strongly.

The actions of one employee inevitably shape a customer's perception of the company. Regardless of how strong your brand or service may be, repeated experiences like this can damage customer trust and, ultimately, your reputation.

From a business and customer experience perspective, I believe service is just as important as the product itself. Customers remember how they were treated, especially during stressful situations. My disappointment is not rooted in anger, but in the fact that this situation created unnecessary difficulties not only for me, but also for the third-party suppliers involved, all because of the way the matter was handled.

I hope this feedback is taken seriously and viewed as an opportunity to improve the customer experience. No customer who approaches your company respectfully and cooperatively should leave feeling unheard, disrespected, or intimidated.

I would like to note I do expect an apology specifically from this POC Mr. Vignesh

Thank youu so much symoune for the handover process!

It was wonderful experience with ms Symoune

Mariefe good service

Very good experience with teresa and mariefe

Very good assistance from Mariefe she is very helpful and very knowledgeable about cars thank you Mariefe

THANK YOU SYMOUNE FOR THE HANDOVER PROCESS

Great service. Had a nice experience, thanks to Mariefe. Cool pics with my car.

We are fully satisfied with the way the car 24 team dealed especially Mrs. Mariefe explained us about each and everything in an understandable way finally thanks a lot car 24 team

Thank you symoune it was fun talking to you and thank you for explaining everything you've been nice and friendly

Well thankyou to Leo and gouse they are always available when i have a questions they are very helpful
Thankyou to Ms. Mariefe for 2mins she tell me everything i need to know about she is so helpful and polite and vey knowledgeable about cars thankyou cars24 I highly recommend the cars24 to all people

Thank you so much symoune for the handover process friendlyy team!

Very good service from Ms. Mariefe ,
She is very helpful and very polite good job Mariefe

Very good experience with team cars24 thanks khushbu

Very nice and approachable people, delivered to me smooth. Thanks you Mohammed zaid

Very good experience with the car24 team with Mr ziad ,Mr vanch and James who helping me to deliver the vehicle on time.
Thank you for all for the support will continue