Car Model Store Omdömen 

258
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Purchased a Charles Leclerc mini helmet for my daughters 13th birthday Excellent product Excellent service One very very happy 13 year old daughter Thankyou CMS 🤙

Betygsatt 5 av 5 stjärnor

Pleased with delivery time and the look of the product, exactly as described on the website. Bought for a present so haven't opened but the packaging gives you a good view, everything is there and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Purchased 9 F1 models to add to my collection , saved a few pounds too as they combine postage. Contacted customer services to ask if they could split order as 3 models were on pre order , they were m... Se mer

Företaget har svarat

Företagsinformation

  1. Modelleksaksbutik

Skrivet av företaget

We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

258 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(258)

70 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Unbelievably quick delivery and all in…

Unbelievably quick delivery and all in perfect order. I will definitely use again for future purchases. WELL DONE 👍

21 oktober 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Betygsatt 5 av 5 stjärnor

Happy customer

As a new first time customer I was very impressed by the level of service and value for money. It was all dealt with professionally, efficiently, and quicker than I expected. I was also delighted with the quality of the product. A big well done to all concerned.

19 oktober 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Betygsatt 5 av 5 stjärnor

Lots of choice on the website and Good Quality Models.

Lots of choice on the website and the ordering process is good. Good communication on the order and delivery. My order arrived today and was packed well so there would be no damage to the model. Well pleased with the quality of the model and just what I wanted. Will definitely be using this company again in the future. Thanks

20 oktober 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Betygsatt 1 av 5 stjärnor

Waited over 3 months and no model

Waited over 3 months and no model. Was offered refund and accepted but no refund was given ?? now I’m being ignored. Sent multiple emails rang the shop but no one ever answers. Do your self a favour and use another supplier.

5 oktober 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are sorry to hear about your experience with our company. I understand that you have been waiting over three months for the model and that you have not received a refund after accepting our offer. I also understand that you have sent multiple emails, but have not been able to get in touch with anyone.

If you can send me an email directly so we can assist you further, Joshua@hobbystoregroup.com

Again, I sincerely apologize for the inconvenience and frustration this has caused you. We value your business, and we are committed to making things right.

Betygsatt 5 av 5 stjärnor

Great service

Great service, order received after a few days and well packaged. Ordered from here as Amazon got the order wrong twice.

4 oktober 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for taking the time to leave us a 5-star review.

Betygsatt 5 av 5 stjärnor

Great experience

Good website, great communications and model arrived quickly, well boxed and as described. Thank you!

29 september 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Betygsatt 5 av 5 stjärnor

Great model delivered

Great model delivered. Well done with your despatch very prompt. Only problem we encountered was with Royal Mail they had our parcel sat at the Sorting Office for five days before they delivered. Perhaps consider using another form of carrier.

22 september 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you for your review. We will share this with the store team to let them know how we are doing.

Betygsatt 5 av 5 stjärnor

A great business to deal with.

The service I received was outstanding. My model was delivered in under 24 hours from purchase and arrived in perfect condition.

An absolute pleasure to deal with and 100% recommended.

22 september 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Betygsatt 5 av 5 stjärnor

I'd been looking for the particular…

I'd been looking for the particular model for my brother for a birthday gift. Thankfully this company had it. Arrived safe & sound and I was very pleased with all the detail of the model. I would definitely recommend this company & in future will buy from again. Very fast delivery & box & model well packaged & presented.

17 september 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Betygsatt 5 av 5 stjärnor

Quick service & great price

Quick service, great price and delivery on time. Will be using your site again as much prefer to support independent companies rather than the large market place sites that have become the go-to norm for online shoppers.

14 september 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Betygsatt 5 av 5 stjärnor

bought based on it's price…

I bought this model based on it's price and I haven't been disappointed it's great thank you !

9 september 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Betygsatt 5 av 5 stjärnor

What more could I ask for?

A good price and fast delivery and the item was just as described. What more could I ask for?

31 augusti 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Betygsatt 5 av 5 stjärnor

Perfect

Perfect! Thanks so much. My dads 50th birthday end of the month and he is going to love this. As he has the Citroen Cx himself as a project car! Thanks again. :)

21 augusti 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Betygsatt 5 av 5 stjärnor

Fast delivery

Fast delivery, nice quality product

14 augusti 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Betygsatt 1 av 5 stjärnor

Quite pathetic how there can’t or won’t…

Below is my previous review and below that is the reply promising that they would be in contact after contacting the supplier. Waited 2.5 weeks and Still nothing.
I have 98 suppliers and 672 customers that I deal with and am on top of. How hard can it be to sort this out. Simple customer service means nothing and every promise has been broken. They never reply to emails, the chat service is useless and the website has no update on my order since 31st May. Absolutely disgraceful.
Don’t use them. They take your money but never deliver or even communicate.

Quite pathetic how there can’t or won’t communicate with clients. My purchase was due for arrival end of June. Been trying to get an update ever since. No response, no attempt at any customer service. Just radio silence. I will never use them again and advise everyone else to stay away too.

12 augusti 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We want to apologize for the lack of communication regarding your recent purchase. I understand your frustration and disappointment, and I want to assure you that we are taking your concerns seriously.

I have spoken to the relevant staff members and have taken steps to ensure that this does not happen again. I have also personally contacted our shipping department to expedite the delivery of your order.

In the meantime, please do not hesitate to contact me if you have any further questions or concerns.

Betygsatt 5 av 5 stjärnor

I placed an order on a 1/18 scale Ford…

I placed an order on a 1/18 scale Ford Sierra RS500 Cosworth from CMS. The price was very competitive and ultimately lead me to make a purchase. From start to finish, the whole process was easy. With a supef quick delivery, really couldnt ask for more. Cheers, Barry.

25 juli 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Betygsatt 5 av 5 stjärnor

Excellent service and quick delivery

Excellent service and quick delivery, delighted will definitely shop again 😊

14 juli 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Betygsatt 5 av 5 stjärnor

The service it second to none

The service it second to none. The models I purchased are just first class.

12 juli 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Betygsatt 5 av 5 stjärnor

Great fast delivery.

15 juni 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Betygsatt 1 av 5 stjärnor

Selling goods that they do not have and cannot provide.

Ordered a RC car for my birthday over a month in advance. Item was supposed to be delivered in "5-10 working days".

After 12 days, nothing arrived. Emailed them and they said they had not received the supply from their supplier yet and will dispatch as soon as they got it.

After 20 working days, my birthday had passed, still nothing. Emailed them again and still the same story. Basically they do not have what they are selling, and since they had already taken the money at the point of ordering, they had been sitting on my money for over a month. Poor business practice in my view, better sellers will only charge on dispatch especially for goods they don't actually have yet.

At that point, I told them I want to cancel order and a refund, they still try to offer me store credit instead, wanting to hold on to my cash for even longer. There was no offer of a discount or anything for the disappointment caused so I told them no, I just want my money back. At least the refund process was quick, but it still does not make up for leaving me with nothing for my birthday. The fact that they taken the money means I cannot put in an order with another seller before my birthday and now the item is no longer available.

1 april 2023
Omdöme utan inbjudan
Logotyp för Car Model Store

Svar från Car Model Store

I am so sorry to hear that your order was delayed and that you did not receive your RC car in time for your birthday. I understand how frustrating and disappointing this must have been for you and understand that you are not satisfied with the store credit that we offered as a resolution.

We want to assure you that we take customer satisfaction very seriously. We are committed to providing our customers with the best possible experience. We understand that this incident has not met your expectations, and we are truly sorry for the inconvenience.

I would like to offer you a 10% discount on your next order as a gesture of goodwill. I hope that you will consider giving us another chance.

Again, I apologize for the inconvenience that this has caused you.

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