I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... Se mer
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Det här tycker kunderna
Pleased with delivery time and the look of the product, exactly as described on the website. Bought for a present so haven't opened but the packaging gives you a good view, everything is there and... Se mer
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Purchased 9 F1 models to add to my collection , saved a few pounds too as they combine postage. Contacted customer services to ask if they could split order as 3 models were on pre order , they were m... Se mer
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After a wait due to the release date being put back, ( not CMS fault) the model arrived and was very happy with detail of it. If anything could be improved I would say that a general email to custom... Se mer
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Företagsinformation
Skrivet av företaget
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
Kontaktuppgifter
10 York Rd, SE1 7ND, London, Storbritannien
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4,5
Utmärkt
256 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lewis Hamilton Helmet and Pits set
I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan.
Got to admit amazing customer service as they kept me up to date with delivery details and prompt email response.
One was a pre order and the team offered to send other item first if needed but we were able to wait.
Would 100% recommend products are brilliant and great quality.
10 juli 2026
Omdöme utan inbjudan
Svar från Car Model Store
We appreciate your kind words and recommendation! It’s wonderful to hear that the products were worth the wait and perfect for an F1 fan.
Fantastic customer service very…
Fantastic customer service very helpful,professional and friendly
17 juli 2026
Omdöme utan inbjudan
Svar från Car Model Store
We’re pleased you had a great experience with our team.
Very pleased with product
Pleased with delivery time and the look of the product, exactly as described on the website. Bought for a present so haven't opened but the packaging gives you a good view, everything is there and nothing damaged.
9 juli 2026
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for sharing your experience! It’s great to know the delivery was prompt and the item arrived well presented and undamaged.
Svar från Car Model Store
Brilliant to hear! Thank you for shopping with us.
Svar från Car Model Store
We’re sorry the incorrect model was sent. We’ll send you a separate message shortly to review the order details and put this right as soon as possible.
ordered cars Ferrari and Maclaren 1…
ordered cars Ferrari and Maclaren 1 item out of stock informed August delivery came early very pleased as was a birthday present excellent customer service
7 juli 2026
Omdöme utan inbjudan
Svar från Car Model Store
It’s great to hear everything arrived in time for the birthday and that you were happy with our service.
Great service
Great service, good communication and speedy delivery, will be back for my next F1 car!
1 juli 2026
Omdöme utan inbjudan
Svar från Car Model Store
Glad everything arrived quickly, and we look forward to welcoming you back for your next F1 model.
Bought the Max Verstappen set for a…
Bought the Max Verstappen set for a present, not opened yet but looks really good. fast delivery no problems at all
1 juli 2026
Omdöme utan inbjudan
Svar från Car Model Store
Thank you! We’re pleased your order arrived quickly and safely. We hope the Max Verstappen set makes a fantastic present!
Service great and very helpful when…
Service great and very helpful when there was an issue
23 juni 2026
Omdöme utan inbjudan
Svar från Car Model Store
Thank you, we’re glad to hear our team were able to help when there was an issue. We appreciate your support.
Purchased 9 F1 models to add to my…
Purchased 9 F1 models to add to my collection , saved a few pounds too as they combine postage. Contacted customer services to ask if they could split order as 3 models were on pre order , they were more than happy to do this and I received my first box of f1 cars well packaged and no damages to report looking forward to receiving last 3 cars 😀 would highly recommend and I will be purchasing again. Thanks
16 juni 2026
Omdöme utan inbjudan
Svar från Car Model Store
It means a lot to hear you were happy with our service, packaging, and combined postage. We hope your final three F1 models arrive soon, and we look forward to seeing you again!
Excellent customer service
Excellent customer service from Car Model Store. CMS-30328967
I accidentally used the wrong payment details when placing my order and contacted their team for assistance. They responded very quickly, processed a refund within an hour, and even provided a 10% discount code so I could reorder with the correct details.
The staff were polite, professional, and very helpful throughout. A great experience and I would happily order from them again.
23 juni 2026
Omdöme utan inbjudan
Svar från Car Model Store
We’re pleased everything was sorted smoothly and that you had a great experience with us.
Brilliant customer service
Brilliant customer service. Ordered 4 June 2026 arrived 5 June 2026!!! Bought a FI scaled helmet for my daughter’s partner birthday to add to his collection. Delivery was very quick and well packaged. Recommend and would use company again. Thanks ☺️
4 juni 2026
Omdöme utan inbjudan
Svar från Car Model Store
We're thrilled to hear you had such a positive experience! Thank you for choosing us for a special birthday gift, and we're delighted the helmet arrived so quickly. We really appreciate the recommendation.
Display cases are great and stackable
Display cases are great and stackable. Service very prompt also
4 juni 2026
Omdöme utan inbjudan
Svar från Car Model Store
We're delighted to hear the cases are working well for you and that your order arrived promptly.
Great people great product definitely…
Great people great product definitely recommended
3 juni 2026
Omdöme utan inbjudan
Svar från Car Model Store
We're glad you enjoyed both the product and the service. Your support means the world to us.
Fast delivery and excellent item
Fast delivery and excellent item, will use them again no problem
5 maj 2026
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much! Glad you’re happy with your order 😊
Arrived quickly in good order
Arrived quickly in good order, competitively priced will use again no doubt
20 april 2026
Omdöme utan inbjudan
Svar från Car Model Store
Really appreciate the kind words, thank you! Hope to see you again soon.
Amazing service and communication from…
Amazing service and communication from start to finish. Arrived very quickly and packaged well. Will definitely use again and highly recommend to everyone 🙂
21 april 2026
Omdöme utan inbjudan
Svar från Car Model Store
We really appreciate the fantastic feedback, thank you! So happy to hear your order arrived quickly and well packaged. Thanks as well for the recommendation, we can’t wait to see you again soon.
Brilliant Customer Service
Brilliant Customer Service! Had to cancel an order a month after making it. Jeffrey was exceptional, no fuss, sorted immediately!!
27 april 2026
Omdöme utan inbjudan
Svar från Car Model Store
So pleased we could help get everything resolved quickly for you.
Easy to find what I was looking for
Easy to find what I was looking for. Had it in stock. Excellent price. Easy to order. Was kept up to date with order delivery. Delivery came well packaged and fast. Really happy with my purchase and service I received. Will be a returning customer. Thank you
10 april 2026
Omdöme utan inbjudan
Svar från Car Model Store
We’re really glad you found everything easy and that your order arrived quickly and safely. It means a lot to us, and we’d love to see you back again soon!
Unreliable seller
I am really sorry to have to write this, however the dealings I have had with this company have been appalling. I have had 2 models on order for a long time. They informed me that they got delivered next to nothing so I couldn’t have them. The time before when I ordered the Max Verstappen world championship car they forgot all about my order and I had to contact them to ask where it was, only to be told they had sold them all. I asked for a refund in February and they informed me that the money had been repaid to the account with “which I had paid for it” it is April and I still have not had any money paid into my account. I have now sent an email asking them where they sent it. This just goes on and on ……
With regards the reply, it wasn’t the date of release that was the problem, it was taking my order and my money, then contacting me to tell me they sold the models and there wasn’t enough for me, that is what I am upset about
Update Car Model Store
They have been as good as their word and have put a credit of £200 into my bank account. I appreciate them taking the time to sort out my account and refund it. Thank you so much
6 april 2026
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for explaining this, and I’m really sorry to hear about your experience, I completely understand your frustration.
Your refund was requested on 2nd March, and I’ll personally follow this up now to check exactly where things stand and make sure you receive a clear update as soon as possible.
Regarding the S8915, Spark releases stock without confirmed timelines, which can unfortunately lead to situations like this. We do always receive the models, but we appreciate that waiting without a firm date isn’t ideal.
In terms of the pre-order process, we do take payment upfront to reserve stock and secure allocation from our supplier. However, in this case, although we ordered enough units based on demand, the supplier unfortunately delivered fewer than expected. Because of this, we have to allocate stock on a first come, first served basis, which sadly meant we couldn’t fulfil all orders.
I completely appreciate that this is frustrating, especially after placing your order and paying in advance, and I’m sorry for the disappointment caused. While we always do our best to secure sufficient stock, this situation was unfortunately outside of our control.
Thank you again for your patience and understanding. It really does mean a lot to us as a small team.
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