I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a Charles Leclerc mini helmet for my daughters 13th birthday Excellent product Excellent service One very very happy 13 year old daughter Thankyou CMS 🤙
Pleased with delivery time and the look of the product, exactly as described on the website. Bought for a present so haven't opened but the packaging gives you a good view, everything is there and... Se mer
Företaget har svarat
Purchased 9 F1 models to add to my collection , saved a few pounds too as they combine postage. Contacted customer services to ask if they could split order as 3 models were on pre order , they were m... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
Kontaktuppgifter
10 York Rd, SE1 7ND, London, Storbritannien
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4,5
Utmärkt
258 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Muy buena empresa con una selección…
Muy buena empresa con una selección impresionante
14 juni 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Excellent service and communication…
Excellent service and communication from them, great choice and excellent quality, would definitely recommend them
17 maj 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
First order perfect second not so much
First order perfect, arrived promptly and packaged well. second order not so great ordered two items in January, they don't arrive, i am advised they are on back order. I wait longer and the following month after issues with 1 item i change one item for something else to speed up order. But then the other item is now on back order. This goes on until April when i decide to just cancel. They cancel order but It is now May and still no refund. If service improves I will update my review but at the moment i just cant recommend them.
Update1- I have had a refund of most of my money back just waiting for the rest back now
12 januari 2023
Omdöme utan inbjudan
Svar från Car Model Store
We're sorry to hear that despite your efforts to resolve the issue by changing one item, the replacement item also ended up on backorder. This must have been frustrating, and we apologize for the inconvenience and disappointment you experienced as a result.
We acknowledge that the delay in processing your refund after you decided to cancel the order in April is unacceptable. Our team sincerely apologizes for the delay and any inconvenience it may have caused. Rest assured, we are actively working to expedite the refund process, and you can expect to receive your refund by the end of this week.
We genuinely value your feedback, and we're committed to improving our service. We understand that your experience with us fell short of your expectations, and we apologize for any inconvenience and frustration you have faced.
If you ever decide to give us another chance in the future, we will do everything in our power to ensure a smoother and more positive experience. We value your business, and we appreciate the opportunity to address your concerns.
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
The delivery is great the price are…
The delivery is great the price are reasonable they are on the ball with the delivery
29 april 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for your review. We will share this with the store team to let them know how we are doing.
Great products
Great products; good customer service; swift delivery.
26 april 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
Midnight purple skyline
Fast delivery, well pacaged in perfect condition, Awesome midnight purple skyline car for my daughters collection.
Thank you car model store.
5stars *****
24 mars 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great service
Great service. Ordered Monday night, my item was dispatched first thing Tuesday morning.
Website was easy to use and hassle free.
My item ( a Maisto Hinda Fireblade) was very reasonably priced, too. I will definitely use Car Model Store again.
3 april 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Quick delivery and a lovely bugatti in…
Quick delivery and a lovely bugatti in 1/24 scale. Great experience using the site.
29 mars 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
easy shopping
easy shopping, fast delivery and good quality product
20 februari 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
Very happy indeed with the severts and…
Very happy indeed with the severts and fast delivery and good price for the model indeed.
9 februari 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
Fast delivery
16 januari 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
Amazing delivery.
I've bought three cars from this company on three separate occasions and each time the service has been excellent. Emails keep you informed from order received to dispatch and delivery. The dispatch must be instant as my delivery was in less than 36 hours! Thanks for a great product and 5 star service.
5 januari 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Very good selection and service
Bought a few different model cars for my son for Christmas. Good selection on offer and reasonably priced.
I placed two Orders a week apart but the second Order was the only one I had delivery tracking info on, date arriving etc. I e-mailed CMS to query if my original Order had maybe been missed but Aubrey came back very quickly to say there was no stock of my first Order but that it was in now and would be dispatched that day. Which it was and arrived a few days later. So customer service was spot on as well.
Will use again and highly recommend.
9 december 2022
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Excellent service and super quick…
Excellent service and super quick despatch and delivery
10 out of 10 service
21 december 2022
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for the 5-star rating.
Reliable service.
A last minute Christmas order, paid for nxt day delivery and it arrived as expected. Brilliant.
21 december 2022
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Competitively priced and delivered…
Competitively priced and delivered promptly.
21 december 2022
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
Excellent items and customer service!
Excellent items and customer service!
I ordered items online for my Son for Christmas. Unfortunately one item became out of stock but they called me straight away and helped get a similar item.
Fast delivery too!
Will definitely be purchasing from them again!
17 december 2022
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
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