I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a Charles Leclerc mini helmet for my daughters 13th birthday Excellent product Excellent service One very very happy 13 year old daughter Thankyou CMS 🤙
Pleased with delivery time and the look of the product, exactly as described on the website. Bought for a present so haven't opened but the packaging gives you a good view, everything is there and... Se mer
Företaget har svarat
Purchased 9 F1 models to add to my collection , saved a few pounds too as they combine postage. Contacted customer services to ask if they could split order as 3 models were on pre order , they were m... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
Kontaktuppgifter
10 York Rd, SE1 7ND, London, Storbritannien
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4,5
Utmärkt
258 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Looked at the cars
Looked at the cars, found one to buy, ordered and paid. Email confirmation sent, then received delivery time etc. Order arrived when they advised. Car looks really good.
10 februari 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
First order on early Wednesday morning…
First order on early Wednesday morning despatch Wednesday arrived on friday afternoon so problem at all will be ordering again as its for my daughter collection of f1 racing cars
31 januari 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star review.
Special Edition
Arrived on time and in good condition. Packed very well. Best price for the item. Well pleased. 👍👍
1 februari 2024
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
ORDER NEVER ARRIVED - no product or any response even after 4 months!!
Two products were ordered on 22 August 2023 and 8 September 2023 respectively for which payment was taken. To date I have NEVER received either product and nor are they available on the website. I have not had the courtesy of any update and all my correspondence has been ignored. I await a full refund but will unlikely ever receive it. DO NOT USE THIS COMPANY!
28 januari 2024
Omdöme utan inbjudan
Svar från Car Model Store
We apologize for the unacceptable experience you've had with our company, as detailed in your review. We take all customer feedback seriously, and I am deeply sorry that your orders from August and September 2023 have not been fulfilled and that your communication attempts were not addressed.
Our priority is to rectify this situation immediately. Please provide me with your order numbers or any other relevant information so I can personally track down the status of your orders and expedite their delivery or issuance of a full refund, whichever you prefer, you can contact joshua@hobbystoregroup.com.
We understand your frustration and disappointment, and we want to assure you that we are taking immediate steps to address the issues you raised.
Great selection of models
Great selection of models, found the one I was after at a great price, delivery was fast and the car model by autoart I'd fabulous..
15 januari 2024
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Order has never arrived
Ordered on the 18th December, still haven’t received any of the items, seller claiming something is ‘on back order’ have asked for the 2nd time for my money to be refunded and won’t refund.
18 december 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for contacting us about your order placed on December 18th. We sincerely apologize that you haven't received your items yet and understand your frustration.
We are aware that some of the items in your order are currently on backorder. We are diligently working with our suppliers to expedite their arrival and anticipate fulfilling the models that you ordered. We will keep you updated on the progress and send you a notification as soon as your order ships.
Regarding your refund request, we recognize that the delay has caused inconvenience, and you have every right to seek a refund if you no longer wish to wait. We would be happy to process your refund immediately for the back-ordered items.
Please let us know your preferred method of refund by contacting us. We value your business and want to ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to send us a message, and we'll be happy to assist you further.
Well pleased covered quickly and good…
Well pleased covered quickly and good prices
30 december 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for the 5 star rating.
Greatexperience
A small problem with the courier delayed delivery. They offered to repost on a 1day delivery if not received in the next few days. Fortunately the Royal Mail came through and all was well. Great customer service great product lines. Very happy customer
16 december 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for your review. We will share this with the store team to let them know how we are doing.
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Very happy.
Very happy.
I have just received an email asking if I'm happy with the product. Yes I have received my order and absolutely delighted with it. Thank you.
16 december 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Disgusting company with terrible customer service
I ordered a bike model. After I paid it said I ordered a different model. At first I thought that I must have made a mistake but when I tried the to order the same bike again I changed again to a different bike on the checkout page. I message the website about cancelling my order 1 minute after the order was placed. They then took about a hour and a half to get back to me and said the order had already shipped. Which was a lie as later when I got the tracking info. I found out the post office did not get it until 2 days after I placed the order. They also messaged me and said that they could send a invoice for the actual bike I wanted (I refuse to give them any more money). Then even worse when the bike did turn up I wasn’t even the one they said I ordered the bike they sent cost way less then what I ordered. I then had to open a PayPal case against them and send the wrong item back. They ignored PayPal they did not respond to any of their messages. They received the bike back from me and still took 3 days to give me my money back. Disgusting company that blames you if they screw up and drags their feet when you want your money back.
In regards to the reply below to little to late. You really think I would every buy from you again. You are living in a fantasy land.
25 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
We understand your frustration and take full responsibility for the mistakes that occurred during your order process. We are committed to providing a positive customer experience and regret that we fell short in your case.
We sincerely apologize for the delay in responding to your cancellation request and the subsequent delay in processing your refund. We have reviewed our internal processes and implemented changes to ensure prompt communication and resolution for future customer inquiries.
As a token of our apology and to demonstrate our commitment to improving your experience, we would like to offer you a discount on your next purchase just send us an email at joshua@hobbystoregroup.com. We hope this gesture will encourage you to give us another chance to showcase our improved customer service.
We appreciate your feedback and are taking it seriously to improve our processes and prevent similar situations from happening again. We value your business and hope you will consider giving us another chance in the future.
Please do not hesitate to contact us if you have further questions or concerns.
I was delighted with the CMS…
I was delighted with the CMS service!!!!!
Their Special Offer was so helpful to me.
29 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Good website for model cars
Good website for model cars, found what i was looking for easily and quick delivery, will definitely shop here again.
6 december 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
10/10
My go to website for buying models, always cheap and quick delivery.
21 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Easily ordered and payed for
Easily ordered and payed for, delivered without any fuss. A good selection of models although a model of a Jaguar xk8 coupe would be good. I will certainly purchase more from this company.
15 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Happy costumer
My first order with CMS and I'm really happy. My F1 collection is bigger now ❤️. Definitely I will buy again
8 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Excellent service from CMS.Product well…
Excellent service from CMS.Product well wrapped and secure.Product was just as advertised.Thank you so much.
8 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
First time customer
First time using this company
Website is easy to use
Super quick delivery and kept up to date with messages
Bought as a present but I'm happy with it
6 november 2023
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great Company to buy from…
First time of using this Company and it all went without a hitch. The item arrived very well packaged and quickly and we are super pleased with it.
30 oktober 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Great experience
Use this sight a few times, very easy to navigate around and use. Packaging and delivery service excellent.
This sight is now my go to for ordering 1:43 die cast cars.
21 oktober 2023
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
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