I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a Charles Leclerc mini helmet for my daughters 13th birthday Excellent product Excellent service One very very happy 13 year old daughter Thankyou CMS 🤙
Pleased with delivery time and the look of the product, exactly as described on the website. Bought for a present so haven't opened but the packaging gives you a good view, everything is there and... Se mer
Företaget har svarat
Purchased 9 F1 models to add to my collection , saved a few pounds too as they combine postage. Contacted customer services to ask if they could split order as 3 models were on pre order , they were m... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
Kontaktuppgifter
10 York Rd, SE1 7ND, London, Storbritannien
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4,5
Utmärkt
258 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great shop
Great shop! Fast delivery to Spain. Thank you very much for Alonso F1 Burago!
6 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
Your kind review means a lot to us! We're pleased that the Alonso F1 Burago model made it to you in good time. Can't wait to help you with your next purchase!
Amazing selection and fast delivery
Amazing selection and fast delivery
19 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for your wonderful feedback! We're delighted to hear that both our product range and shipping speed met your expectations. Your support means a lot to us!
F1 Model
The F1 model I ordered turned up very quickly and the customer service was very helpful with selecting the right model.
1 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for highlighting both our speedy delivery and helpful customer service! We're glad we could assist you in finding the perfect F1 model for your collection.
Outstanding Service and Quality Models!
The website was smooth to navigate, shipping was lightning-fast, and my order was securely packaged to perfection. Their customer service team went the extra mile, answering my questions with speed and care.
If you’re looking for a store that knows how to "shift gears" into excellence, this is it. I’ll definitely be cruising back here for more!
I love cars!
16 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for such a detailed and enthusiastic review! We take pride in our secure packaging, responsive customer service, and smooth shopping experience. Your racing pun made us smile! We look forward to serving you again soon.
I’ve been buying from Car Model Store…
I’ve been buying from Car Model Store regularly, and I’ve always been really happy with them. They have a great selection of models, and the quality is always spot on. The customer service team is super helpful and quick to sort out any questions. Orders arrive on time and well-packaged, which I really appreciate. Overall, it’s been a great experience every time, and I’d definitely recommend them to anyone who’s into model cars!
15 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Love it
Love it! Great quality kit, fast delivery, my son is chuffed to bits! Ordering more for Christmas!
17 oktober 2024
Omdöme utan inbjudan
Svar från Car Model Store
Your satisfaction is our top priority. Thank you for taking the time to share your positive feedback.
Good purchase experience. Quick delivery with good packaging.
I bought a pre-order Bburago F1 Aston Martin 1:43 and Spark Fernando Alonso helmet 1:5 from CMS.
I received the goods via Royal Mail Tracked 48 as soon as the stock became available. The goods come with good packaging as well.
8 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
We appreciate your kind words. We look forward to serving you again soon!
Love the models
Love the models. Attention to detail is excellent and delivered on time.
Great service.
7 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
We deeply appreciate you sharing your wonderful feedback and five-star review.
Really impressed on price and the cars…
Really impressed on price and the cars are larger that I expected.
Disappointed that the Ferrari hasn’t got a driver in the model when the Mercedes has 😔
The model is item 99900 F1-75 RC 1/12
4 november 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thanks for your review! We're glad you're happy with the prices and car sizes. Could you let us know which Ferrari model you purchased? We'd like to look into why it's missing a driver while the Mercedes has one. Your feedback helps us improve our products!
I don’t really write bad reviews…
I don’t really write bad reviews however I feel as though this is appropriate. I ordered 2 F1 cars for a gift on the 13th of October as well as Royal Mail 48hr tracked delivery. This order still hasn’t been fulfilled and I haven’t had any email update or notification regarding the processing.
I decided yesterday to cancel the order, it was a Sunday so the email may not have been received until today. However I received an email stating the ‘customer service team is currently unavailable due to a scheduled meeting’.
I would just like to cancel the order and get a full refund.
28 oktober 2024
Omdöme utan inbjudan
Svar från Car Model Store
We apologize for the delay in processing your refund and the inconvenience this may have caused. We understand your frustration and disappointment.
We assure you we're taking immediate steps to address your cancellation request. Our customer service team will process your full refund as soon as possible, and you should see it reflected in your account within 5-7 business days
Again, we apologize for any inconvenience this may have caused. We value your business and hope to have the opportunity to serve you better in the future.
Amazing products,quick…
Amazing products,quick delivery,customer service was exceptional will defo be buying again
19 oktober 2024
Omdöme utan inbjudan
Svar från Car Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Stay Away. Not legitimate. Fraudsters. …
Ordered from this company model F1 Cars to the value of £155. Order was placed on 14/09 with next day delivery. Never arrived. No contact from them either. Luckily I placed the order through a finance payment group who were informed of the order and disputed the order and payment. The dispute was won because they never replied once to the financiers. If you do get an email from them it is just a generic response. Keep well away. Scam.
14 september 2024
Omdöme utan inbjudan
Svar från Car Model Store
We understand you have already disputed the payment through your finance group. We want to assure you that we are taking this matter seriously and are committed to resolving the issue promptly.
As you may be aware, one of the models, the Spark Model Mercedes-AMG Petronas F1 Team No.44 W15 E Performance - Lewis Hamilton Model Car 1/64 Y364, is currently on special order with our supplier. Due to this, there has been a delay in the dispatch of your entire order.
We have sent a follow-up request to our supplier to inquire about the ETA for this particular model. As soon as we receive an update, we will notify you immediately. In the meantime, we can ship the remaining models in your order without additional charges. Please let us know if this is acceptable to you.
We have also sent you an email on Tuesday, 15th October, requesting if we can split your order and send the available models. We have not received a response yet, and we would appreciate it if you could kindly reply at your earliest convenience.
Once again, we apologise for any inconvenience this may have caused. We are committed to providing you with a satisfactory resolution.
5* Experience
Model arrived in a great condition and the service was excellent! Thank you!
16 oktober 2024
Omdöme utan inbjudan
Svar från Car Model Store
It's great to know that you had a great time. Thanks for the 5-star rating!
Fast delivery efficient process
Fast delivery, product packaging was good, item arrived in good condition
Website easy to use
24 augusti 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you for taking the time to rate us 5 stars. We're thrilled that you enjoyed your experience.
Two months and still waiting
Two months ago I received an email of a great sale going on at CMS, stupid me fell for it and ordered 19 pieces of diecast 1/18 cars from them, I was supposed to get an email when they ship. Well, never received anything and never heard from anyone again
8 augusti 2024
Omdöme utan inbjudan
Svar från Car Model Store
We sincerely apologize for the inconvenience and frustration you're experiencing. We understand how upsetting it is to be a victim of a scam, and we want to assure you that we're here to help in any way we can.
Unfortunately, it appears you've fallen victim to a fraudulent website impersonating our company. We strongly advise against dealing with any website other than our official website: https://www.carmodelstore.co.uk/. While we cannot directly assist with orders placed on fraudulent websites, we can provide information and resources to help you report the incident and recover your loss.
We recommend the following steps:
1. Report the Scam: Contact your local authorities and report the fraudulent website. Provide as much information as possible about the transaction.
2. Dispute the Charge: Contact your bank or credit card company to dispute the charge and request a refund.
3. Be Cautious: Be vigilant of future scams and avoid providing personal or financial information to unknown sources.
We understand that this is a difficult situation, and we are committed to protecting our customers. If you have any further questions or require additional support, please don't hesitate to contact our customer support team.
I ordered two model cars it has been…
I ordered two model cars it has been more than 15 days and never got them. Order numbers are 2024090633598153 and 2024082933385250. I need the orders expedited ASAP if possible thank u very much
3 september 2024
Omdöme utan inbjudan
Svar från Car Model Store
We understand this is a frustrating situation. While it appears you might have purchased the item from a different website (with a different order number), our store (www.carmodelstore.co.uk) unfortunately cannot offer assistance in this case.
Here's what we recommend:
1. Report the incident to your bank and credit card company: They may be able to help you recover your funds.
2. Consider freezing your card: This is an added precaution if you're unsure about the payment processor's security.
3. Be cautious of future ads: If you encounter similar ads again, report them to prevent others from experiencing the same issue.
We apologize for this inconvenience and hope you can recover your funds. Please remember that our official website operates in GBP, not USD.
Nothing of the ordered has been…
Nothing of the ordered has been delivered.
No response on emails asking about the shipment status.
I would think twice before buying anything from this company. The positive reviews here are more and more fading into a scam in my opinion.
Additional comments based on the reply from CMS:
I have used the form received by Trustpilot to provide the requested details.
Great (not)
Well, apologies for bringing your company into discredit. Obviously it has nothing to do with you.
5 september 2024
Omdöme utan inbjudan
Svar från Car Model Store
I'm sorry to hear you were scammed by a website using our logo. Based on the order number you provided, I can confirm that it is not from our official website. The fake website ran Facebook ads and directed you to a website that isn't ours. Unfortunately, we can't help you recover your money, but we recommend reporting the scam to your bank and credit card company. For security, freeze your card as the payment processor on the fake website might be unsafe.
To prevent others from falling victim, please report any similar ads you see. We apologize for this inconvenience and remind you that our official website is www.carmodelstore.co.uk and all transactions are in GBP.
Undelivered item
I purchased an item through this company back in March and it has still not been delivered. I'm really disappointed as it was ordered as a present and payment was taken 2 days after the order was made!
Terrible service as I cannot get hold of anyone to discuss it.
25 augusti 2024
Omdöme utan inbjudan
Svar från Car Model Store
We understand that you are eager to receive your order, and we appreciate you allowing us to provide you with an update on the status of your item.
As previously mentioned in our email, the release date for the Bburago F1 Aston Martin 2023 AMR23 #14 Fernando Alonso 1/43 Model Car B18-38190A has been updated to September 30, 2024. Please note that this release date is subject to change and may depend on the supplier.
We are committed to ensuring that you receive your order as soon as possible, and we will keep you updated on any further changes to the release date.
If you would like to proceed with the order, please let us know. However, we also understand that you may prefer to explore some of the alternative options we offer. If so, please do not hesitate to contact us and we will be happy to assist you.
Thank you again for your patience and understanding.
I responded to an ad I seen on FB
I responded to an ad I seen on FB , I liked the feel of the website and the products on sale. I placed an order for one of the F1 cars and I received it within a week . The package arrived in good condition and the model car was as described. I would recommend this dealer to anyone looking for top class car models .
23 augusti 2024
Omdöme utan inbjudan
Svar från Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Began my WEC collection
My model was delivered as promised and very well packaged. It's a very detailed model, great present for any WEC fan. Great seller
8 augusti 2024
Omdöme utan inbjudan
Svar från Car Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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