I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entir... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service! Rita was extremely helpful and professional. She provided me with the correct software update that completely fixed the compatibility issue with my Audi. The device works... Se mer
Requested a firmware update file on a Saturday and was surprised to get a response the very same day! Nikki was very helpful and promptly assisted in resolving any issues I had. Device works great and... Se mer
Företaget har svarat
I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread. Thank you Coco for t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Kontaktuppgifter
Shenzhen, 518000, Shenzhen, Kina
- support@carlinkitcarplay.com
- carlinkitcarplay.com
4,6
Utmärkt
682 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product does what it says
Product does what it says. When issues come up support is quick and efficient.
6 mars 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We truly appreciate your kind words! It's our commitment to ensure that our product lives up to its promises, and we're thrilled that it has met your expectations. Our support team is always dedicated to providing prompt and effective assistance, and it's rewarding to know that their efforts have made a positive impact on your experience. If you encounter any new challenges or have ideas for how we can enhance the product further, please feel free to reach out. We're here to serve you and look forward to continuing to exceed your expectations.
Appreciable Customer Support
I know the fact that i was shooting endless emails from my end on almost everyday basis. However, i was also observing that Estella was prompt and no where showed any leniency towards any communication sent from my end. I am myself working as a Customer Care - Operations Manager and i myself look for such employees who are serious about their customers. It is people like Estella due to which, despite the delay in shipment, the customers are able to gain trust on the brand and recommend the same to friends, family etc..
Kudos!!
Keep up the good work.
4 mars 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words! We are truly delighted to hear that you are satisfied with our service. Your positive feedback means a great deal to us and serves as a huge motivation for our entire team. We strive to provide the best possible experience for all our customers, and it's rewarding to know that we have met your expectations.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Had an issue with the T2C adapter
Had an issue with the T2C adapter, Nikki provided very clear and prompt instructions how to resolve, very impressed.
22 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're so glad to hear that Nikki was able to assist you effectively with the T2C adapter issue! Providing clear and prompt solutions is at the heart of what we do, and it's rewarding to know that our efforts have left a positive impression on you. If you ever run into any other issues or have questions about our products in the future, don't hesitate to get in touch. We're committed to ensuring you have a seamless experience with all of our offerings. Thank you for your support!
Good product and Quality.Fast response…
Good product and Quality.Fast response from support.
27 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you for taking the time to share your positive experience with us. We truly value your feedback, and it validates the efforts we put into delivering high - quality product and service. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations.
We are committed to continuous improvement and will use your praise as motivation to keep providing excellent service. Should you have any future needs or suggestions, please feel free to let us know. We look forward to serving you again in the future.
Estella was excellent in dealing with…
Estella was excellent in dealing with more than 1 query. Estella totally had or attained all the correct answers and procedures to get everything running smoothly again. Thank you
24 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're over the moon to hear that you're so satisfied with our service. Your kind words are like a shot of energy to our entire team. We work hard to bring smiles to our customers' faces, and your feedback shows us that we're on the right track.
We can't wait to have the opportunity to serve you again. If there's ever anything else you need, whether it's more information about our offerings or just a friendly chat, don't hesitate to reach out. You've made our day, and we hope to return the favor many times over!
Support for Documents
There was a need for a manual in another language. Estella answered on a very short time with the fitting document.
26 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words! We are truly delighted to hear that you are satisfied with our service. Your positive feedback means a great deal to us and serves as a huge motivation for our entire team. We strive to provide the best possible experience for all our customers, and it's rewarding to know that we have met your expectations.
If there's anything else we can do for you in the future, whether it's answering questions, providing additional support, or assisting with new purchases, please don't hesitate to reach out. We look forward to serving you again!
I had a fantastic experience with Coco…
I had a fantastic experience with Coco from Carlinkit CarPlay. Coco was incredibly helpful, providing excellent customer service that was both quick and efficient
26 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words! We are delighted to hear that Coco provided you with excellent customer service. Your feedback is greatly appreciated, and we will be sure to share it with the team. If you have any more questions or need further assistance, feel free to reach out.
I had some issues with the shipping of…
I had some issues with the shipping of the order. - Nikki helped and advised me of the status during that time. Product received
24 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your feedback! We're glad Nikki could assist you and that you've received your product. If you need anything else in the future, don't hesitate to reach out.
Nikki & Liuxinyi were great at…
Nikki & Liuxinyi were great at resolving device updates and audio issues. Up and running in no time!
24 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're thrilled to hear that we could efficiently solve your problems. Thank you for sharing your positive experience. If you encounter any other issues, we're here to help!
I had a very positive experience with…
I had a very positive experience with the after sales service. My queries were replied to very quickly and I was able to get my device working again on no time.
Great job.
22 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your positive feedback! We're glad to hear that our after-sales service was able to assist you promptly and get your device working again quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Thanks again for your kind words!
Updated product
I had an error when I booted up my Carlinkit and emailed for support. Rita was really fast at responding and sent me a link to update my product. I followed the directions and it is now back and running. Great customer service!
21 februari 2025
Omdöme utan inbjudan
I had a problem and they took care of…
I had a problem and they took care of it with great customer saervice
20 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're extremely glad we could assist you. Your satisfaction is our top priority. If you need anything else, don't hesitate to reach out.
Great device and makes apple carplay so…
Great device and makes apple carplay so much more easy to use. Just jump in car with iphone and it works. Has a problem crop up after 2 weeks , turned out to be user error with not setting up my car correctly. But support team were great, quick response, clear instructions, and friendly as well. Thanks team!
20 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're delighted you're enjoying the device and our support! Thank you for the kind words. If you need more help or have new questions, we're just a message away.
Wonderful support staff
I bought the Carlinkit UHD for my Denza D9, which now supports wired Android Auto. I had issues getting it to work initially - Emailed their support and Estella got back to me asking for logs. Subsequently, she sent me an updated firmware and now it works perfectly!
18 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're over the moon to hear that you're so satisfied with our service. Your kind words are like a shot of energy to our entire team. We work hard to bring smiles to our customers' faces, and your feedback shows us that we're on the right track.
We can't wait to have the opportunity to serve you again. If there's ever anything else you need, whether it's more information about our offerings or just a friendly chat, don't hesitate to reach out. You've made our day, and we hope to return the favor many times over!
Audio cutting out resolved
Carlinkit 5 Air audio cutting in and out after upgrading to iPhone 16pro. Contacted support via email. Appreciate response time and patience in helping me resolve the issue. Knowledgeable about product and settings. Thank you Nikki!!
13 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're so glad to hear that Nikki was able to assist you in resolving the audio issue you faced after upgrading to the iPhone 16 Pro. Your satisfaction is our top priority, and we're happy that our support met your expectations.
If you encounter any other problems or have suggestions for improvement in the future, please don't hesitate to reach out. We're always here to ensure you have a seamless experience with our Carlinkit 5 Air.
Thank you for choosing our product and for your kind feedback!
Svar från carlinkitcarplay.com
We're thrilled to hear you're so satisfied! If you have any other needs or feedback in the future, don't hesitate to reach out. We're always here to make your experience even better.
I bought the Carlinkit 5.0 wireless…
I bought the Carlinkit 5.0 wireless carplay from an online store in Taiwan. After 6 months it stopped working. I contacted the technical service by email and they responded quickly. They tried to help me reset the device, but since it didn't work properly, I had to send it to China for repair. The person I was in contact with gave me a wrong address (when I checked it before sending it, it didn't appear anywhere in China) and I had to search their website for their offices to find the correct address. Within two weeks they sent it back to me repaired. I had to pay the shipping to and from the store. The wrong address and paying the shipping is the part I didn't like and that's why I give them 4 stars. At least this device has a real one-year warranty. Other devices of Chinese origin that I have bought and that claim to have a warranty, when they break down they don't have any kind of technical service.
The GOOD
- Quick response from customer service
- Quick repair and return
- Real one year warranty
The BAD
- Pay for round trip shipping to repair
Overall. Happy with the product and service.
26 juli 2024
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We sincerely apologize for the inconvenience caused by the incorrect address provided. We understand how frustrating that must have been for you. Our team has taken this matter very seriously and has implemented measures to ensure such mistakes won't happen again in the future.
We're glad that despite the initial hiccup, we were able to repair your Carlinkit 5.0 wireless CarPlay within two weeks and get it back to you in working order. Regarding the shipping costs, we're constantly exploring ways to make our warranty service more customer - friendly. In some cases, international shipping regulations and logistics complexity make it challenging to cover all shipping fees, but we're looking into potential solutions.
Thank you for acknowledging our one - year warranty and for giving us a 4 - star rating. Your feedback is invaluable to us, and we will strive to improve our service to earn that full 5 - star rating from you in the future. If you have any further questions or need additional support, please don't hesitate to reach out.
Carlinkit a fuir surtout si achat via…
Carlinkit a fuir surtout si achat via Aliexpress, Tbox S2 ambiant reçu défectueux, les lumières verte et bleu restent allumées , la led au milieu du boîtier ne s allume pas , et Aliexpress refuse de rembourser alors que je ne suis pas satisfait du produit , pourtant c est bien écrit retour gratuit et remboursement sur l annonce si pas satisfait, a fuir absolument !!! J ai contacté Aliexpress 3 jours après avoir reçu la commande,et Aliexpress a refusé le retour et remboursement et aucune assistance au niveau de Carlinkit malgré plusieurs demandes , de plus Aliexpress supprime les avis négatifs de leur site web histoire de faire plus de ventes !!!
13 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
If you want to return the product and get a refund, please contact AliExpress directly. If your order is within the warranty period, they will definitely handle the return and refund for you.
Carlinkit Tbox Max (Led SM6225)
I have been using the Tbox since January 2023. My car is not fitted with touch screen and I control the Tbox with a bluetooth trackball mouse. The product is a nice android box which also features wireless android auto.I am now used with this device and like it a lot.
A few days back I faced a problem with my Tbox. I was playing with some settings of the Tbox. I forgot which settings I tweaked and on the next connection, nothing was displayed on my screen. I thought my Tbox was gone forever, as I have read in a forum that many people lost their Tbox specially after upgrading the Tbox. They did not get any assistance from the stores they purchased their tboxes from
I however decided to contact the support of carlinkitcarplay.com. Their representative Coco replied and we exchanged a few emails to enable Coco fully understand the problem. Then a solution was proposed and it worked. Coco was always very polite, apologising for not replying instantly though the replies were within a very reasonable timeframe (generally 2-3 hours) and used a friendly tone all along the way.
I consider that this company knows it's products very well and provide reliable support service. I highly recommend purchasing from them and in case of trouble Coco will be there to help.
Thank you Carlinkitcarplay, Thank you Coco
12 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for sharing your experience and for the kind words about our support team, especially Coco. We are delighted to hear that the issue with your Tbox has been successfully resolved and that you're back to enjoying its functionalities.It's great to know that despite the challenge you faced, our support team could assist you effectively and restore your device to full working order.
They work hard to ensure every customer receives the best possible assistance.We appreciate your recommendation and your confidence in Carlinkitcarplay.com. If you ever encounter any more issues or have further questions, don't hesitate to reach out. We're here to help!Safe travels and enjoy your Tbox!Best regards, The Carlinkitcarplay Team. Thank you again for choosing us and for your trust in our products and services.
Immediate answers and problems solved…
Immediate answers and problems solved in a few hours.
Top
12 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're glad you're satisfied! If you need anything else, just let us know.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.