I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entir... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Requested a firmware update file on a Saturday and was surprised to get a response the very same day! Nikki was very helpful and promptly assisted in resolving any issues I had. Device works great and... Se mer
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I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread. Thank you Coco for t... Se mer
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Thank you very much to the Carlinket support team for solving my problem and fixing the malfunction, especially thanks and gratitude, Ms Estella for her effort and patience with me in solving the pro... Se mer
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Företagsinformation
Skrivet av företaget
This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Kontaktuppgifter
Shenzhen, 518000, Shenzhen, Kina
- support@carlinkitcarplay.com
- carlinkitcarplay.com
4,6
Utmärkt
681 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
While using your product without any…
While using your product without any issues, I unexpectedly encountered an error that made the device unusable.
After contacting your customer support team, I was able to resolve the issue quickly thanks to Estella’s prompt, professional, and kind assistance.
Through this experience, I was able to truly appreciate your company’s customer service policy and high standards of support.
In particular, I believe your company is able to achieve and maintain such excellent service quality because of employees like Estella.
I sincerely appreciate the outstanding support and look forward to continuing to use and trust your products and services.
1 juni 2026
Omdöme utan inbjudan
Excellent Products
Excellent Products, and Great Support Team.
Coco is support representative who greatly helped me. Very supportive and responsive.
A+++++++
29 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful review! 🌟
It truly made our day. I'll be sure to pass your kind words along to Coco — she'll be thrilled to hear it! We're so glad we could help, and we look forward to serving you again. 😊
Best Regards,
Carlinkit Carplay team
I had an issue with my Carlinkit device…
I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread.
Thank you Coco for this great service.
29 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for taking the time to share your experience! 😊 We'll be sure to pass your lovely words along to Coco — she'll be thrilled to hear that her support made a difference. Providing fast, polite, and professional service is exactly what we strive for, and reviews like yours truly motivate our team. Thank you for your trust in Carlinkit! 🌟
Carlinkit has Superior Customer Service
I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entire memory. I reached out to customer support with no active warranty. Coco from support services immediately assisted in finding a solution, sent me the correct files and a tutorial on how to do the work. It is now back up and running better than ever. This is a company that stands behind its product and has superior customer support and service.
26 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for taking the time to share such a detailed and wonderful review! 🌟
It truly means the world to us to hear that even after years of use across multiple vehicles, your Carlinkit T-Box Plus is now running better than ever. Coco will be absolutely thrilled to read your kind words — she takes great pride in helping our customers, and feedback like this makes her day!
Best Regards,
Carlinkit Caprlay team
Bad devices quality
I bought the most expensive device available from Carlinkit in December 2024, the TBOX UHD.
It has had some issues after some months of normal usage, I contacted the support and they sent me a firmware update procedure, which fixed the problem. In the last month, 16 months after the purchase, the item has a continuous reboot issue. I contacted the support and nothing worked, so the device has hardware problems and the support said that it cannot be fixed because their warranty covers just 1 year, while product sold in the European community should come with 2 years legal warranty.
I noticed that many of their devices have the same issue, so it is a design defect. I will never buy again anything from them
27 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Apologies for the unpleasant experience caused by the continuous reboot failure of your TBOX UHD.
To verify your order purchase date and arrange targeted inspection & solution, kindly send your order ID, purchase receipt and fault description to our official mailbox: support@carlinkitcarplay.com, we will follow up your problem promptly.
Great customer service
Requested a firmware update file on a Saturday and was surprised to get a response the very same day! Nikki was very helpful and promptly assisted in resolving any issues I had. Device works great and allows me to use touchscreen whilst in Android Auto on my MX-5.
23 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful review and kind words! 😊
We really appreciate your recognition of our customer service. It’s our pleasure to assist you anytime, even on weekends.
Glad to hear the device works perfectly with your MX-5 and the Android Auto touchscreen function is running smoothly.
If you need any further help or firmware support in the future, feel free to contact us anytime.
Thank you very much to the Carlinket…
Thank you very much to the Carlinket support team for solving my problem and fixing the malfunction, especially thanks and gratitude, Ms Estella for her effort and patience with me in solving the problem and following up with me step by step
Thanks Carlinket and thanks to Mrs Estella❤️❤️
23 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We really appreciate your sincere review! Estella and our whole team always strive to provide professional and patient after-sales service. Glad we could help fix your problem perfectly. Enjoy your device!
Carlinkit 4.0 pro
Compré un Carlinkit 4.0 pro y tuve problemas con la conexión del móvil, Coco me atendió rápido y pude conectarme sin problema.
Mi smeg+iv2 ya se conecta a mi android
22 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
¡Hola! Muchísimas gracias por tomarte el tiempo de dejarnos esta reseña. Nos alegra muchísimo saber que Coco pudo ayudarte rápidamente y que ya disfrutas de tu Carlinkit 4.0 Pro conectado a tu Smeg+IV2 sin problemas. Si en algún momento necesitas más ayuda, no dudes en escribirnos. ¡Que disfrutes mucho de tus viajes!
Best Regards,
Carlinkit Carplay team
Really they support and solved my…
Really they support and solved my issues.
Thank you very much 😊 ☺ 🙏 😀
16 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful review and kind words! 😊 We're truly delighted to hear that our team was able to support you and resolve your issues smoothly. Helping our customers is what we love most, and feedback like yours truly makes our day. 🙏✨
Should you ever need anything in the future, please don't hesitate to reach out — we're always here to help.
Wishing you all the best! 💖
Best Regards,
Carlinkit Carplay team
Ringrazio Nikki per avermi aiutato a…
Ringrazio Nikki per avermi aiutato a risolvere i problemi con il mio cpc200
Persona molto qualificata ,gentile e competente
14 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Grazie mille per la tua recensione positiva!
Siamo felici che Nikki sia riuscita ad aiutarti a risolvere i problemi del tuo CPC200.
Continueremo a garantire un servizio professionale e cortese a tutti i clienti.
Très bon service client.tres réactif a…
Très bon service client.tres réactif a mon problème.Merci
8 maj 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Merci beaucoup pour votre avis positif !
Nous sommes ravis que notre service client ait pu répondre rapidement à votre problème.
Nous continuerons à faire notre maximum pour offrir un accompagnement réactif et de qualité à tous nos clients.
The support was quick and spot on
The support was quick and spot on. I had a bricked device and the solution was easy to follow, so it's working again. Thank you!
30 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words and for taking the time to share your positive experience!
We're very glad to hear that our support team was able to assist you quickly and that the solution got your device working again.
If you ever need further assistance in the future, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing Carlinkit.
Happy with the TBox plus
Very fast delivery and really love the Tbox. Had an issue but it was solved very fast by customer service.
Again very happy with the Tbox plus
24 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your lovely review and great support for our TBox Plus!
We’re thrilled to hear you received your order quickly and love the TBox Plus. It makes us very happy that our customer service could resolve your issue promptly for you.
We truly appreciate your satisfaction, and we’ll keep delivering great products and service. Hope you enjoy your TBox Plus all the time!
Carlinkit uses faulty hardware and doesn’t honor guarantee agreement
Carlinkit faulty hardware and doesn’t responds when it gives up after a couple of months and they would have to replace it.
They just stall and stall and stall until you give up.
This is based on contact with Technical Support on the 23rd of March in which they became unresponsive on the thread when they recognized they should replace the item.
23 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and we take all concerns very seriously.
After carefully reviewing your case, we would like to clarify a few important points:
During our communication with you, our technical support team provided thorough troubleshooting assistance and worked through all possible solutions to help resolve your issue. We did not ignore or stall your request at any point.
However, upon further review, we found that your product was not purchased directly from Carlinkit's official store, but through a third-party seller. As such, any warranty claims, replacements, or refunds would need to be handled directly by the seller you originally purchased from, as they are responsible for the after-sales service of the products they sell.
We kindly recommend that you reach out to the seller where you placed your order to arrange a replacement or refund under their guarantee policy.
That being said, if there is anything else we can assist you with from a technical standpoint, we remain happy to help. Our support team is always here for you.
We truly appreciate your understanding.
Best regards,
The Carlinkit Carplay Team
Amazing products and support
Amazing products and support! Nikki help me to bring to life my 2air although it was Sunday
19 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for the wonderful review! 🙏 We're so glad Nikki could help you get your 2air up and running — even on a Sunday! 😊 Enjoy your device, and don't hesitate to reach out anytime you need us. We're always here to help!
Just great support!
Nikki's help was a real blast! My issue was sorted out quickly and with a great friendly vibe
10 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful feedback and high praise for Nikki's professional and friendly support!
We are delighted to hear that your issue has been solved quickly and smoothly. Providing efficient and warm customer service is always our priority. We will keep improving our products and services, and look forward to your continued support for Carlinkit CarPlay products.
Best regards,
Carlinkit Carplay Team
Grazie Nikki davvero una bella…
Grazie Nikki davvero una bella esperienza capacità velocità e cortesia ottimo rapporto consigliato
10 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Gentile cliente,
Grazie mille per la tua bellissima recensione e per i complimenti a Nikki!
Siamo felicissimi di averti aiutato velocemente e con cortesia. Continueremo a offrire un servizio sempre ottimo.
Grazie per il tuo supporto a Carlinkit.
Saluti,
Team Supporto Carlinkit Carplay
Thanks Nikki for the support.
Many thanks to the support , especially Nikki who helped me with the firmware update request for my Carlinkit T2C Tesla.
Good conversation and instructions.
Now the T2C works again.
Thanks again Nikki for your help, much appreciated.
Greetings,
Philip from Belgium
9 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Dear Philip,
You're very welcome! We're so glad to hear our colleague Nikki provided you with professional patient guidance, helped complete the firmware update for your Carlinkit T2C Tesla, and made your device work properly again.
It's our pleasure to offer clear instructions and smooth communication for every customer. Thank you so much for your recognition and support from Belgium.
We will keep improving our service and look forward to your continued support for Carlinkit.
Best regards,
Carlinkit Carplay Support Team
Best device and customer service
I used this brand for long time without any issue, recently I purchased a Tbox 13 , I had some issues getting used to it, but after contacting their online support, Coco really made it very easy for me.
Thank you “Coco”.
2 april 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words and for being a long-time supporter of our brand!
We’re really glad to hear that, although it took a little time to get used to the Tbox 13, our support team—especially Coco—was able to make the process easy and smooth for you. Your satisfaction means a lot to us.
If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help! 😊
Carlinkit Carplay team
Prompt reply and support
Prompt reply and support
Excellent service.. 👍
23 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words and positive feedback!
We're delighted to provide you with prompt support and excellent service.
Enjoy your product and have a great day! 😊
Best Regards,
Carlinkit Carplay team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.