I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entir... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Requested a firmware update file on a Saturday and was surprised to get a response the very same day! Nikki was very helpful and promptly assisted in resolving any issues I had. Device works great and... Se mer
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I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread. Thank you Coco for t... Se mer
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Thank you very much to the Carlinket support team for solving my problem and fixing the malfunction, especially thanks and gratitude, Ms Estella for her effort and patience with me in solving the pro... Se mer
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Företagsinformation
Skrivet av företaget
This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Kontaktuppgifter
Shenzhen, 518000, Shenzhen, Kina
- support@carlinkitcarplay.com
- carlinkitcarplay.com
4,6
Utmärkt
681 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick Customer Support
I want to share my sincere appreciation for the support provided by Service Engineer Coco.
The response time was lightning-fast, and I really appreciated how they stayed on top of the issue until everything was 100% sorted. Thanks for the great support, Coco!
21 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for taking the time to leave such a kind review. We greatly appreciate your recognition of Service Engineer Coco's professional and efficient support. It is our constant aim to provide prompt and thorough assistance to ensure every issue is fully resolved. We look forward to serving you again in the future!
Carlinkit Carplay team
Very fast and effective help
Very fast and effective help. I had a problem with activating Autokit, and consultant Rita solved my problem immediately.
19 mars 2026
Omdöme utan inbjudan
Pacco mai arrivato
Pacco mai arrivato. Credo che i loro prodotti siano abbastanza buoni secondo vari recensioni trovati su internet, per questo avevo deciso di ordinare la loro dashcam. Purtroppo il pacco non l’ho mai ricevuto, nonostante nel tracking mostrasse il pacco consegnato. Ho provato a contattare l’assistenza, ma niente mi girano solo il tracking che avevo già. Mi chiedo a questo punto perchè affidano un prodotto abbastanza costoso a un corriere poco serio(4px/imile). Senza nessuna firma alla recezione del prodotto.
3 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
I’m sorry to hear about the issue with your delivery.
May I ask **through which channel you contacted us**? We have checked your information but **cannot find any matching order** in our store, so we suspect you did not purchase directly from our official shop.
If you bought the item from a third-party reseller or agent, please contact them directly for further assistance.
Best regards,
Carlinkit Carplay Support Team
Ho acquistato carlinkit e ne sono estasiato
Ho acquistato carlinkit e ne sono felice .... Inizialmente avevo un forte problema di Echo durante le telefonate ,ma il tempestivo supporto tecnico ( in questo caso fornito da Nikki ) ha risolto immediatamente ....
Grazie ☺️
7 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Grazie mille per il tuo bellissimo feedback!
Sono molto felice che il prodotto Carlinkit ti piaccia e che abbiamo risolto velocemente il problema dell'eco durante le chiamate.
È un piacere aiutarti! Se avessi bisogno di altro in futuro, non esitare a contattarci.
Buona giornata! ☺️
Ottimo
Ottimo, mi ha aiutato subito e ha risolto il mio problema.
Perfetto
6 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you for your wonderful feedback! We're delighted that our support team was able to assist you promptly. Your satisfaction means a lot to us. Please don't hesitate to reach out if you have any further questions. Wishing you a great experience with your device!
Their support is terrible
Their support is terrible. They will not stand behind their product. Mine will not update past 63 percent. I asked for an exchange it is within the warranty. They are giving me the runaround. Not a good company to do business with. When it worked it was not bad I figured out the work around to get it to connect
1 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We are very sorry for the unpleasant experience with your CarPlay unit.
After checking, we found that this unit was **not purchased directly from our official store**, but from **a third-party seller/platform**.
For return, exchange, and warranty services, **please contact the original seller** you purchased from directly—they are responsible for your after-sales support.
We truly apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Carlinkit Carplay Support Team
Thank you :) nikki
4 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
You're very welcome! Tanner!😊
If you need any further help, feel free to let me know!
Best regards,
Carlinkit Carplay Support Team
Koko мне помог
Добрый день, я приобрёл Carlinkit cpc200-cp2a к автомобилю belgee x50 2025г. И не смог подключить. 3 дня пытался найти в интернете, как это сделать - без успешно. Потом решил написать в сервисный центр. По рекомендации Koko решилась проблема за пол дня. Спасибо за оперативность, професианнализм и сэкономленое время!
3 mars 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Большое спасибо за ваш теплый отзыв!
Мы очень рады, что проблема была решена быстро благодаря помощи Koko, и вы смогли подключить Carlinkit cpc200-cp2a к вашему автомобилю Belgee X50 2025.
Ценим ваше доверие и всегда готовы помочь в любое время.
Желаем вам приятного использования!
Matériel non adapté au véhicule bmw.x3
Matériel non adapté au véhicule bmw.x3
Nous avons demandé un modèle correspondant à notre voiture, sans retour .
Nous avons demandé le remboursement mais le site nous demande de renvoyer l’objet en Chine pour le montant de 37 euros de frais de port , sans être sûr de notre remboursement de 180 euros …
10 februari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Nous vous remercions pour votre message.
Avant toute commande, il est indiqué clairement que ce produit est **compatibles uniquement avec certains véhicules**, et qu’il vous appartient de **vérifier la compatibilité avec votre BMW X3** avant de passer commande.
Dans votre cas, le produit est fonctionnel et ne présente aucun défaut; le problème vient d’un **manque de vérification de compatibilité** de votre part avant l’achat.
Conformément à la politique du site, tout retour pour erreur de choix ou incompatibilité non vérifiée est à votre charge, y compris les frais de port. Nous traitons votre demande de remboursement dans les règles indiquées lors de votre commande.
Nous restons à votre disposition pour toute information complémentaire.
Cordialement,
Service Client Carlinkit Carplay
Had a question to customer service and…
Had a question to customer service and Coco helped me out very fast, efficient and polite. Thanks, Coco!
13 februari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful review!
We are thrilled to hear that Coco provided you with fast, efficient, and polite service. Our entire team strives to ensure every customer has a positive experience, and it’s great to know we succeeded with you.
We truly value your support and look forward to serving you again in the future!
Помогает убрать с QR code !
12 februari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Wow, thank you for the amazing 5-star review! ✨
We were absolutely delighted to help resolve your question quickly. Making sure our customers feel heard and supported is our top priority.
We appreciate you taking the time to share your experience—it made our day! Here’s to many more smooth shopping experiences ahead. Have a fantastic week!
5-Star Service from Estella!
5-Star Service from Estella!
Huge thanks to Estella for helping me resolve a technical activation issue on my Carlinkit device. She provided the exact firmware and instructions I needed to get my Wi-Fi working again. Her communication was fast and very helpful. Excellent after-sales support!
9 februari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thanks for the awesome review! We're so glad Estella could help you get your Wi-Fi back up and running with the right firmware. We’ll pass along your thanks to her. Enjoy your Carlinkit device!
Perfect an very fast support
I need a Firmeware Upgrade for my 4 year old Carplay Adapter. @Nikki send it to me in sunday and it take my adapter bake to work with our new car! Great support
8 februari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your feedback!
We’re really glad the firmware update helped your 4-year-old CarPlay adapter work perfectly with your new car.
A big thank you for your praise — Nikki will be very happy to hear this!
We’re always here to provide fast and professional support for you.
Best regards,
Carlinkit Carplay Team
Nikki went beyond expectations.
Nikki at Carlink support went far beyond expectations. I believed my audio problems were due to an Apple update. She guided me through several steps to isolate and verify the cause. She responded daily even through weekends. I am very pleased at the level of support Carlink provides for their products. It is such a pleasure to work with a company that truly cares for their customers and backs their products.
3 februari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Huge thanks for this incredible review—we’re absolutely thrilled to hear Nikki went above and beyond for you, and that her dedicated support solved your audio issues! 🎉
Nikki’s commitment to guiding you step-by-step to isolate the cause, responding daily even on weekends, and going far beyond expectations is exactly the level of care we strive to deliver for every customer. It means the world to us that you felt our team truly cares, and that we’ve earned your trust in how we stand behind our products.
We’ll be sure to pass on your amazing words to Nikki directly—she’ll be over the moon to hear her hard work made such a big difference for you. Thank you for choosing Carlink, for taking the time to share this fantastic feedback, and for being part of our customer community!
Warm regards,
The Carlink Support Team
They are great!
31 januari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thanks a lot for the awesome feedback 😊 So glad you love our product—hope it makes every drive better for you!
Rita is amazing
Rita was so helpful in ensuring that I received everything I need. My Tbox plus now works seamlessly and her support is amazing.
Thank you Rita
26 januari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful words and recognition! It’s my pleasure to help you get your Tbox Plus working seamlessly, and I’m truly glad you’re satisfied with the service 😊 Looking forward to assisting you anytime you need it in the future!
Great customer service
Had a wonderful experience with Coco from the customer support team. Had an issue with my Carlinkit 5. Was sent clear instructions and had it sorted within a day. Very quick and efficient.
26 januari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We sincerely appreciate you taking the time to share your positive experience with our customer support team, especially highlighting Coco’s assistance with your Carlinkit 5 issue.
It is always encouraging to know that our detailed guidance enabled a swift resolution for you within one day. At our company, we strive to deliver prompt and efficient service to every customer, and your feedback reinforces our commitment to this goal.
Should you have any further questions or require assistance with your device in the future, please do not hesitate to contact us. We look forward to serving you again.
Coco was so helpful in ensuring that I…
Coco was so helpful in ensuring that I received the latest update. The software works seamlessly and the support is amazing
23 januari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We sincerely appreciate you taking the time to share your positive experience with us.
It’s fantastic to know that Coco provided you with such helpful support to get the latest update, and that the software is running smoothly for you. Our team strives to deliver top-notch service and reliable products, so your feedback means a lot to us.
Should you have any more questions or need help in the future, please feel free to contact our support team anytime.
Customer support representative Estella…
Customer support representative Estella were professional and responsive.
Handled my issue correctly and resolved the issue immediately.
Thank you
21 januari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We greatly appreciate your positive feedback regarding my service. It’s our top priority to provide professional and efficient support for every customer, and I’m glad that your issue was resolved satisfactorily.Thank you again for your trust and recognition—we look forward to serving you again in the future!Best regards,
Good products and the support received…
Good products and the support received from COCO with my issue was amazing
13 januari 2026
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your wonderful review! We’re thrilled to hear you love our product and had an amazing experience with COCO’s support while resolving your issue.
Customer satisfaction is our top priority, and it means the world to us that our product met your expectations and our team was able to assist you effectively. We’ll definitely share your kind words with COCO—she’ll be delighted to know her support made a difference!
Should you need any further help with your Carlinkit Tbox Ultra or have any questions in the future, please don’t hesitate to reach out. We’re always here for you.
Wish you a fantastic driving experience with our product!
Detta är Trustpilot
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