I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entir... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Requested a firmware update file on a Saturday and was surprised to get a response the very same day! Nikki was very helpful and promptly assisted in resolving any issues I had. Device works great and... Se mer
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I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread. Thank you Coco for t... Se mer
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Thank you very much to the Carlinket support team for solving my problem and fixing the malfunction, especially thanks and gratitude, Ms Estella for her effort and patience with me in solving the pro... Se mer
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Företagsinformation
Skrivet av företaget
This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Kontaktuppgifter
Shenzhen, 518000, Shenzhen, Kina
- support@carlinkitcarplay.com
- carlinkitcarplay.com
4,6
Utmärkt
681 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Much quicker than my old wireless carplay adapter.
Thanks to Rita in customer support this was easy to get working. Marked as 4 stars, as if the instructions in the included manual were clearer and it wasn't such small print as to be almost unreadable without a magnifying lens I might not have needed support. In the end, basically the the Bluetooth connection method was different to might old and slow wireless carplay adapter was the source of my confusion.
10 november 2025
Omdöme utan inbjudan
私のミスで使用不能になり
私のミスで使用不能になり、新しい機器を購入。念の為直りますかと問い合わせたところエラーの画面を送ってほしいとのことで動画を送ったところ翌日にはリセットプログラムを提供してもらえました。2台になってより便利になりました
18 november 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
お客様、
このたびは詳細なフィードバックを共有していただき、誠にありがとうございます！
お客様のミスにより機器が使用不能になった際、お問い合わせに迅速にお応えし、リセットプログラムを提供できたことを嬉しく思います。2台の機器でより便利にお使いいただけていると聞くと、大変嬉しいです。
今後も何かご質問やご需要があれば、ぜひお問い合わせください。
またのご利用を心よりお待ちしております！
敬具
Carlinkit サポートチーム
Great!
I got a quick response to my question. Straight to the point without to many useless questions as you get often. It helped straight away!
16 november 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Dear Customer,
Thank you for your awesome feedback! We’re thrilled our quick, to-the-point response helped you right away.
If you need anything else down the line, feel free to reach out anytime.
Best regards,
The Carlinkit Support Team
Sehr schneller und hilfreicher…
Sehr schneller und hilfreicher freundlicher Support .
Danke dafür ....
14 november 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Lieber Kunde,
vielen Dank für Ihre nette Rückmeldung und Ihre Wertschätzung! Es freut uns riesig, dass Sie mit unserem schnellen, hilfreichen und freundlichen Support zufrieden sind – das ist für uns ein großes Motivationsboost.
Wenn Sie in Zukunft noch Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir stehen Ihnen gerne jederzeit zur Seite!
Vielen Dank nochmals für Ihre Unterstützung – wir freuen uns auf eine weiterhin gute Zusammenarbeit!
Mit freundlichen Grüßen,
Very fast response to my question
Very fast response to my question. Response was clear precise and resolved my problem which was caused by my mistake. Excellent service.
12 november 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Dear Customer,
Thank you for your wonderful feedback! We’re thrilled our fast, clear response helped resolve the issue—even though it was from your mistake.
We’re glad we could assist efficiently, and please don’t hesitate to reach out if you need anything else.
Best regards,
The Carlinkit Support Team
Thank you for the support
Thank you for the support. Coco was very helpful in addressing my inquiries.
7 november 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind feedback and recognition! We’re thrilled to hear that our support, especially from Coco, was able to assist you effectively with your inquiries.
We’ll be sure to share your appreciation with Coco—her dedication to helping customers is truly valued, and your words will be a wonderful encouragement to her and the entire team.
Thank you very much Nikki for the help…
Thank you very much Nikki for the help ot was very usefull.
3 november 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Dear Customer,
Thank you so much for your kind words about Nikki! We’re thrilled her help was useful for you—she’ll be delighted to hear your feedback.
If you need further assistance anytime, feel free to reach out.
Best regards,
The Carlinkit Support Team
(Nikki sends her thanks too!)
Excellent Customer Service
Estella provided the detailed steps to resolve the connectivity issue with my Carlink. She was responsive and thorough.
31 oktober 2025
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Svar från carlinkitcarplay.com
Thank you so much for taking the time to share your fantastic feedback about our customer service!
We’re thrilled to hear that Estella’s detailed steps helped resolve your Carlink connectivity issue—and that she was responsive and thorough throughout the process. Providing clear, actionable support to our customers is our top priority, and it’s wonderful to know her efforts made a difference for you. If you ever encounter any further questions or need assistance with your Carlink in the future, please don’t hesitate to reach out. We’re always here to help!
Desde hace un mes no funciona mi…
Desde hace un mes no funciona mi dispositivo y el servicio tecnico no sabe como solicionarlo ni darme una solucion.
No sisve para Tesla.
2 september 2025
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Svar från carlinkitcarplay.com
Estimado Cliente,
Nos sumamente disculpamos por la frustración causada por el mal funcionamiento de tu dispositivo desde hace un mes, así como por la falta de una solución efectiva por parte de nuestro servicio técnico. Lamentamos profundamente que el producto no haya cumplido con tus expectativas, especialmente en lo referente a su compatibilidad con Tesla.
Hemos elevado tu caso a nuestro equipo especializado para una revisión urgente. Por favor, contáctanos directamente con los detalles de tu pedido y la información del problema que estás experimentando, y nos comprometemos a brindarte una solución definitiva lo antes posible (ya sea un reemplazo, reembolso o asistencia técnica especializada).
Tu satisfacción es nuestra prioridad, y estamos determinados a corregir esta situación. Agradecemos tu paciencia mientras trabajamos para resolverlo.
Saludos cordiales,
El Equipo de Atención al Cliente de Carlinkit
Video/audio sync issue settled
The after sales service was excellent. Estella replied to my query and helped solve the problem of my Tbox plus video/audio out of sync issue with clear instructions and assistance. Not to mention promptly too.
14 oktober 2025
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Svar från carlinkitcarplay.com
We truly appreciate your wonderful review! It means a lot to us that we could resolve the video/audio sync problem of your Tbox Plus.We strive to provide reliable solutions and exceptional after-sales service for every customer. Your recognition encourages us to keep doing our best. Should you need any help later, we’re always here for you.
Я очень доволен помощью специалиста…
Я очень доволен помощью специалиста Рита. Помогла во всём разобраться и решить проблему с Андроид боксом. Оценка - 5 баллов!!! Если впредь будут проблемы- буду сам обращаться только к ней. И рекомендовать другим.
13 oktober 2025
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Well quick reply and professional after…
Well quick reply and professional after buy service / troubleshooting guidance.
Thanks a lot Carlink 5.0 up and running now !
11 oktober 2025
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Svar från carlinkitcarplay.com
Thank you so much for your kind words! We’re absolutely delighted to hear that you’re satisfied with our quick responses and professional after-sales support—providing reliable troubleshooting guidance is something we take great pride in.
It’s fantastic to know your Carlink 5.0 is up and running smoothly now! Nothing makes us happier than seeing our customers enjoy a seamless experience with our products.
We truly appreciate your trust and support. If you ever need further assistance or have more feedback to share, please don’t hesitate to reach out.
Ware kam nicht an
Ware kam nicht an. Sendungsverfolgung wurde zwar gestellt, nachdem die Lieferung in der Verfolgung mehrfach abgebrochen wurde, war sie ein paar Tage später auf zugestellt, weshalb der Paypal Käuferschutz nicht hilft. DHL gibt mir als Empfänger keine Infos und Carlinkit ignoriert meine Anfragen, da es laut DHL zugestellt wurde. Kauft auf keinen Fall dort etwas !
1 september 2025
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Svar från carlinkitcarplay.com
Sehr geehrter Kunde,
wir entschuldigen uns aufrichtig für die immense Frustration, die durch die nicht zugestellte Ware und die fehlende Unterstützung verursacht wurde – dies entspricht in keiner Weise unseren Standards.
Wir verstehen Ihre Verärgerung: Auch wenn die Sendungsverfolgung "zugestellt" anzeigt, ist es inakzeptabel, dass Sie das Produkt nicht erhalten haben und weder bei DHL noch bei uns klare Informationen bekommen. Wir nehmen Ihr Anliegen jetzt umgehend in Angriff – bitte teilen Sie uns Ihre Bestellnummer mit, sodass wir die Sendung direkt bei DHL nachverfolgen, die Ursache klären und unverzüglich eine Lösung finden können (entweder eine Neulieferung oder einen vollständigen Rückerstattung).
Ihre Anfragen sollten nie ignoriert werden, und wir bemühen uns, diese Situation so schnell wie möglich zu korrigieren. Bitte kontaktieren Sie uns direkt, damit wir Ihnen helfen können.
Mit freundlichen Grüßen,
Das Carlinkit Support-Team
Ringrazio tantissimo Estella
Ringrazio tantissimo Estella per l'assistenza ricevuta e per aver risolto il mio problema con il mio Carlinkit Tbox UHD.
Grazie Estella, continua così.
29 september 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind feedback! It means a lot to us that Estella was able to assist you effectively and resolve the issue with your Carlinkit Tbox UHD. We’re thrilled we could help, and we’ll be sure to pass along your praise to Estella—she’ll be delighted to hear it! If you have any more questions or need further support down the line, please don’t hesitate to reach out.
Amazing follow up service from Estella
Amazing follow up service from Estella.
I broke my Tbox (my fault) and I went back and forward with Estella many times as to how to fix it. She was very patient with me and gave me a number of different options to try. Finally got it working. Very happy with that level of follow up service. Thanks Estella.
16 september 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Hi, thank you so much for taking the time to share your fantastic experience with Estella’s follow-up service! We’re absolutely thrilled to hear that despite the Tbox issue, Estella’s patience and helpful solutions got it working again. We’ll make sure to pass along your kind words to her—she’ll be so glad her support made a difference for you. If you ever need help with anything else down the line, don’t hesitate to reach out.
Good Device and great Customer Service
Good Device and great Customer Service, Rita helped me fast to solve my problem.
16 september 2025
Omdöme utan inbjudan
Amazing products and support!
Amazing products and support!
I bought a Mini SE Pro 5 adaptor and I am extremely happy with it. It works flawlessly when it comes to connecting my iPhone 14 Pro. There is no lag on button presses, and the image quality and audio quality are excellent.
I also contacted their support this week to confirm if I could upgrade my phone from iOS 18 to version 26 without braking anything, and received a response within just half a day. The adaptor is working perfectly with iOS 26 as well.
18 september 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your enthusiastic feedback—we’re absolutely thrilled to hear you’re loving both the Mini SE Pro 5 adapter and our support service!
It brings us great joy to know the adapter works flawlessly with your iPhone 14 Pro, delivering smooth connectivity, lag-free button responses, and excellent image and audio quality. We also appreciate you reaching out to our support team about the iOS 26 update; providing timely and reliable answers to help you use our products with peace of mind is always our goal.
Your satisfaction is the greatest motivation for our team. If you have any further needs or questions about the adapter in the future, please don’t hesitate to contact us.
Great product that does exactly what it…
Great product that does exactly what it says. Product support is also great - when I encountered issues with my unit after an update the support representative worked dilligently with me until the issue was resolved.
12 september 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely thrilled to hear that the product has lived up to your expectations and delivered exactly what it promises.
It also means a great deal to us that our support team was able to assist you diligently until the post-update issue was resolved. Providing reliable products and attentive service is always our top priority, and your recognition is the best motivation for our entire team.
We truly appreciate your trust and support. If you have any further questions or need help with the product in the future, please don’t hesitate to reach out.
Fast and usefull response
The CarlinKit Support by Estrella was fast and resolved my problem instantly.
Thank you
9 september 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We truly appreciate your feedback about Estrella’s CarlinKit support! It means a lot to us that she was able to respond quickly and fix your issue instantly—your satisfaction with our service is what drives us. We’re here for you whenever you need help down the line. Thank you again for choosing CarlinKit, and for sharing your kind words!
Coco made my day,( carlinkit )
There is nothing as great as that you have a problem and someone feels it's his own problem, Coco was like a doctor the way he solve my problem of my carlinkit. I am now life customer for carlinkit products.
29 augusti 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you from the bottom of our hearts for sharing such a wonderful and heartfelt review—your words truly made our day!
It means the world to us to hear that Coco treated your Carlinkit issue as if it were his own and went above and beyond to resolve it, just like a dedicated doctor. This kind of empathy and commitment to our customers is exactly what we aim to deliver with every interaction, and we’re so glad Coco could make your experience a positive one.
We’re also incredibly honored that you’ve chosen to become a lifelong customer of Carlinkit. Your trust in our products and team is the greatest motivation for us to keep improving and providing top-notch support. Should you ever need help with your Carlinkit device in the future, please don’t hesitate to reach out—we’re here for you.
Thank you again for your support and for taking the time to recognize Coco’s hard work. We look forward to serving you for many years to come!
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