I have the Carlinkit TBox plus that I purchased in 2023. I've used it in 2 vehicles over the years and recently had an issue with its firmware. After trouble shooting it I needed to re-flash the entir... Se mer
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Det här tycker kunderna
Excellent customer service! Rita was extremely helpful and professional. She provided me with the correct software update that completely fixed the compatibility issue with my Audi. The device works... Se mer
Requested a firmware update file on a Saturday and was surprised to get a response the very same day! Nikki was very helpful and promptly assisted in resolving any issues I had. Device works great and... Se mer
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I had an issue with my Carlinkit device and the support team helped me resolve it and provided the firmware file in a very polite, fast, and professional communication thread. Thank you Coco for t... Se mer
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Företagsinformation
Skrivet av företaget
This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Kontaktuppgifter
Shenzhen, 518000, Shenzhen, Kina
- support@carlinkitcarplay.com
- carlinkitcarplay.com
4,6
Utmärkt
682 omdömen
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Carlinkit 4.0 : Upgrade from USB Stick
I have had some problems with upgrade and settings of Carlinkit 4.0. Thanks to Coco support, everything is now perfect, and I can enjoy the functionalities of Carlinkit 4.0 with my old android smartphone (Samsung Galaxy A12), and my Peugeot Partner (2016 with carplay only).
Thanks
10 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
You're welcome! I'm so glad to hear that the issue has been resolved with the help of our support, and everything is now working perfectly for you. Enjoying Carlinkit 4.0 on your Samsung Galaxy A12 and Peugeot Partner (2016) must enhance your driving experience significantly. If you have any more questions or need further assistance in the future, feel free to reach out. Safe travels and enjoy your enhanced connectivity!
Thank you for your feedback.
If there's anything else we can assist you with, please let us know.
Tbox Lite
I purchased a Tbox lite from carlinkit. After one month of usage, I faced an issue where the device wasn't getting detected. Upon contacting customer care, Nikki went well above the requirement and was very prompt with the responses and help. The issue was resolved with her help and coordination with every department. I was informed at every stage. Thanks for am exceptional experience to Nikk
10 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're thrilled to hear about your great experience with Nikki. Her dedication to solving the Tbox lite detection issue for you is exactly what we aim for.
We'll make sure to let Nikki know about your praise. Transparency is important to us, and we're glad you were updated throughout.
If you need more help with your Tbox lite or other products, feel free to reach out. Thanks for choosing Carlinkit!
Carlink T-Box Basic
I recently purchased a Carlink for a Tesla, but after just three months, I found myself needing to switch vehicles. I contacted tech support to inquire about transferring the Carlink to my new car (T-Box Basic), as I wasn't using the original one. Nikki, the customer support representative, went above and beyond to assist me. Her helpfulness and courteous demeanor truly made a difference, and she promptly arranged a replacement for me. I am incredibly grateful for Nikki's outstanding support! Thank you, Nikki!
1 februari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We're so glad Nikki could assist you smoothly with transferring the Carlink to your new vehicle. Her commitment to helping customers like you is what we value most.
If you face any further issues or have questions about your new setup, don't hesitate to get in touch. Thanks for choosing our products, and we hope you enjoy using the T - Box Basic in your new car!
The adapter didn't work for my head…
The adapter didn't work for my head unit, so after discussing it, I sent the adapter back to China. I got a partial refund, but I'm still waiting for more than half the amount. I can't reach them by email anymore either. I can't recommend the dealer.
23 december 2024
Omdöme utan inbjudan
Still support their product 3 years after purchase
3 years after purchasing my Carlinkkit v2 I contacted support because I was having an issue with updating. Estella Was very quick to respond with the necessary questions and provide the firmware with instructions.
The product has been rock solid for daily use but started to have a few rare issues with freezing after both IOS 18 and my car updated. The latest firmware provided fixed these issues. Thank you!
21 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We are extremely delighted to hear your positive comments on our Carlinkit. Your praise means a great deal to us and serves as a huge encouragement to our entire team.
Ensuring seamless long - term usage for our customers has always been our top priority. We are committed to continuously improving our products and services to meet and exceed your expectations. If you encounter any issues or have any suggestions in the future, please feel free to contact us.
Thank you again for choosing our product and for taking the time to share your feedback with us. We look forward to serving you in the days to come!
Thank you Nikki...a very prompt
Thank you Nikki...a very prompt, helpful and courteous reply...
Excellent service and backup.. 😀..Mike.. xx
I'm on hols at the mo so haven't tried the fix but it's nice to know I have more help of needed.. 😀
21 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
You're very welcome! I'm glad to hear that you found my reply prompt, helpful, and courteous. It's our pleasure to provide excellent service and support.
I hope you're having a wonderful holiday! When you get a chance to try the fix, I'm here if you run into any further issues. Enjoy the rest of your time off!
Excellent customer service
Thank you Estella for helping me with a firmware issue that affected my CarPlay. Now my journeys with the AI Box can be smoother and trouble free. She worked relentlessly to find the issue and offer a fix.
20 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We are deeply honored by your praise and extremely glad to hear that Estella was able to resolve the firmware issue affecting your CarPlay. Ensuring that you have a problem - free experience with our AI Box is precisely what we are striving for. If you encounter any other issues or have any ideas on how we can further enhance your experience, please feel free to contact us at any time. Your satisfaction is our top concern, and we will always be here to assist you. Thank you again for choosing our product. We look forward to continuing to support you in the future.
Outstanding Wireless Carplay adapter
Great product and awesome follow-up by Rita. I was concerned about how long it was taking to arrive, but Rita reassured me it was on its way and she was right.
15 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you for your kind words! We're delighted you're happy with our product and Rita's support. Your satisfaction is our top priority.
Best carplay adapter company
Got 1st one and even with the circumstances they worked tirelessly to lhelp me activate till w replacement came. Questions big or small they helped and being a tech by trade the interaction ls have been amazing. They don't do like others and delay responses till warranty runs out they talk back and forth like we been known each other for years which is nice
New customer as I have tried other clones that were cheap and stopped working in a month. This not only speedy but feels good to know a good name stands behind it to do all the work required to keep these workingb
10 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words and the detailed feedback! We're thrilled to hear that you've had such a positive experience with our team and our product. Our goal is always to provide top - notch service and support, no matter what challenges may arise.
We're glad that our efforts in helping you with the activation and addressing your questions have been recognized. We truly value every customer and believe in building long - term relationships based on trust and communication.
We're also happy that our product has met your expectations and has proven to be a better alternative compared to the cheap clones you've tried before. We've put a lot of effort into ensuring the quality and performance of our product, and it's rewarding to know that it shows.
If you ever have any other questions or need further assistance in the future, don't hesitate to reach out. We're here for you!
Phenomenal Customer Service
Nikki and her team provided prompt and efficient service and my issue was resolved within minutes.
I strongly recommend Carlinkit devices for reliable Apple CarPlay or Android Play.
14 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words and high recommendation! We're delighted to hear that Nikki and the team were able to provide you with prompt and efficient service, and that your issue was resolved quickly.
At carlinkit carply, we strive to ensure that every customer has a seamless experience with our Carlinkit devices. Whether it's for a smooth Apple CarPlay or Android Auto connection, we're committed to delivering reliable products and top - notch customer support.
Your feedback not only motivates us but also helps other potential customers make informed decisions. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help.
Exceptional After Sales Service
I recently received exceptional customer service from Rita at Carlinkit. She was incredibly attentive, helpful, and ensured my after-sales experience was smooth. She promptly addressed all my concerns and provided clear instructions on how to resolve my issue. Thank you for your outstanding support.
11 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for taking the time to share your positive experience with Rita and our customer service team at Carlinkit. We are thrilled to hear that Rita provided you with exceptional support and made your after-sales experience smooth and satisfactory.
At Carlinkit, we strive to deliver the highest level of service to our customers, and it's always rewarding to hear when our team members, like Rita, go above and beyond to assist. Your kind words have been shared with Rita and the rest of the team, and they serve as a great motivation for us to continue improving our services.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
I bought a carlin 5.0 on amazon and it…
I bought a carlin 5.0 on amazon and it has worked perfectly for over a year for my 2019 Honda Odyssey. I recently stopped working and contacted Carlin customer support. The team is very helpful and responsive. I updated the device's firmware easily and it worked like a charm again
10 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you for sharing your story! It's great to know that our Carlin 5.0 was a reliable companion for your 2019 Honda Odyssey for so long. We understand how frustrating it can be when a product stops working, and we're happy that our team could turn things around. If you have any other thoughts, suggestions, or if you'd like to explore any additional features of the Carlin 5.0, feel free to let us know. Safe travels!
They have a great support team
They have a great support team. Estella helped me to get my device working again. Thank you.
6 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We sincerely appreciate your kind words. Your positive review not only validates our efforts but also encourages us to strive for even higher standards. If you have any further needs or suggestions, please feel free to let us know.
Works Flawlessly After Some Tweaks
Why wife got me a CarPlay adapter for Christmas. I had some issues with it and reached out to support. Coco wrote me back and provided some easy to follow instructions that solved the problem. It works like a champ now!
4 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for your kind words! We're thrilled to hear that the CarPlay adapter is working perfectly now. It's always a pleasure to assist you, and we're glad we could provide helpful instructions to resolve the issue. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Enjoy your trouble-free experience with the adapter, and have a wonderful day!
Nikki has been amazing
Nikki has been amazing. She suggested the 5.0. She eased my mind about it. The unit arrived and I was able to set it up in less than 2 minutes. Thanks Nikki. You're the best!
7 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
It's great to hear that you're so satisfied! I'm glad I could help. If you have any issues during the subsequent use, or if you have other needs, feel free to contact me at any time. Have a great time using it!
Excellent service and a great product
Purchased the Carlink Kit about two years ago. The boot process took about 2 minutes which was very annoying. Contact support and Nikki responded promptly, then tech support pushed a new firmware package which solved the problem. Last week I had issues audio being broken....and again, Nikki came to the rescue. Again with quick response and detailed instructions which led to success in fixing the problem. Excellent service!!!!
3 januari 2025
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you so much for taking the time to share your positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to hear that Nikki and our tech support team were able to assist you effectively, not just once but twice.
We strive to provide the best possible service to all our customers, and feedback like yours serves as a great motivation for us to keep up the good work. If you encounter any other issues or have any further needs in the future, please don't hesitate to reach out. We'll be here to ensure you continue to have a seamless experience with our Carlink Kit.
great product and perfect assistance
great product and perfect assistance. recommended
31 december 2024
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Thank you for your recognition! We'll keep up the good work.
Good support!
I met fw update issue however team supported a lot via email then solved this very quickly! Really appreciate good support:)
30 december 2024
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We are extremely glad to hear that our team was able to assist you promptly in resolving the firmware update issue. Your satisfaction is our top priority, and we are committed to providing high - quality support to all our customers.
If you encounter any further problems or have any questions in the future, please do not hesitate to reach out to us. We will continue to do our best to ensure your experience with our products is seamless.
Thank you for your kind words and for choosing our products.
Merci
Merci
service assistance au top réponse à ma demande très rapide 👍
29 december 2024
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
Merci beaucoup pour votre compliment. Nous sommes ravis d'apprendre que notre service d'assistance vous a satisfait. Nous ferons tout notre possible pour maintenir ce niveau de qualité et de rapidité dans la réponse aux demandes de nos clients. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter.
Fantastic Rita was able to assist…
Fantastic Rita was able to assist getting my Tbox up and running in a matter of a few emails.
18 december 2024
Omdöme utan inbjudan
Svar från carlinkitcarplay.com
We are overjoyed to hear that Rita provided you with such excellent service and was able to get your Tbox up and running so quickly! We take great pride in having a team like Rita who is dedicated to resolving our customers' issues efficiently. Your satisfaction is our top priority, and we'll make sure to pass along your kind words to Rita. If you have any further questions or need additional assistance, don't hesitate to reach out to us.
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