Carismahair Omdömen 

53
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

After ordering the one curly and one straight extensions it took 2 weeks at least to get them and when I got them they did not match I also noticed that they are very heavy and uncomfortable to wear s... Se mer

Betygsatt 4 av 5 stjärnor

I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Aside from the fact that Jenny was very friendly, patient and helpful, the package arrived quite quickly, and also I was excited to see how great the halos actually are, how easily and lightly worn, h... Se mer

Betygsatt 1 av 5 stjärnor

I received a halo topper whose color was way off. I sent messages to obtain a return and wanted to buy a different topper. No response from Carisma, only from their customer service who said I will be... Se mer

Företaget har svarat


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

53 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(53)

42 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

I feel like me again, I feel beautiful again...

at first the experience was not very good. the first halo extensions I received did not match my hair color not even close, and I wanted a refund. but then they offered me a refund, or an exchange or offered to send me the right color and keep the other set that didn't match if I paid an additional $19.00. I was in a hurry to receive my extensions so I just paid the extra shipping fee for the correct color and kept the other ones that were not a match. when I received the new ones I was sure they weren't going to match the color of my hair. but they were a perfect match, and I love them! they blend in with my hair so good I'm so amazed. I lost all my hair to chemo treatments about 5 n half years ago and didn't think I would ever get my long hair back as my hair grows very very slow. in the last 5 years my hair is only barely to the top of my shoulders and I don't think I have enough time left on earth to wait another 11 years for it to grow back as long as it was before chemo treatments. thank you so much, now I feel like me again, & I feel beautiful again. thank you Carismahair sincerely, Charlotte Rivera.

8 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If I could give them zero stars

If I could give them zero stars, I would. Their website says easy returns, that's a lie. Don't BUY from this company, save your money. I wasted $59, yep, my fault. I should've read their reviews. I dealt with two agents Jenny and Vena.

9 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Took over 3weeks to receive

Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare
Llegó demasiado tarde y no pagan el shipping para el retorno , no vale la pena comprarlo . Son una estafa

26 december 2025
Omdöme utan inbjudan
Logotyp för Carismahair

Svar från Carismahair

Hi Carmen,

I’m really sorry this was your experience. Waiting over 3 weeks is already frustrating, and I understand why trying to sort a refund afterward would feel like the last straw. I hear you: when it feels like returns are difficult and shipping isn’t covered, it can come across as unfair.

We’re not here to take anyone’s money and disappear, and I’d like to personally make sure your case is handled properly. The issue is that Trustpilot doesn’t show us enough details to find your order from this review.

If you can send us your order number or the email used at checkout (you can reply here or message our support), we’ll locate your order and give you a clear, direct next step so you’re not stuck going in circles.

To make it quick, please include:
Order number
Email used at checkout

Once we have that, we’ll take it from there and get this resolved with you.

Carisma Hair Support Team

Betygsatt 1 av 5 stjärnor

Took over 3weeks to receive

Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare

23 november 2025
Omdöme utan inbjudan
Logotyp för Carismahair

Svar från Carismahair

Hi Antoinette-Marie,

Thank you for sharing this. I’m genuinely sorry it took over 3 weeks for your order to arrive, and I completely understand how frustrating it feels when you then try to sort a refund and it turns into more steps than it should.

We do want to fix this properly, but we can’t locate your order from the name shown on Trustpilot alone. If you can message us with your order number (or the email used at checkout), we’ll pull everything up right away and make sure you get a clear answer with the quickest resolution.

To speed things up, please send:
Your order number
The email used at checkout

Once we have that, a team member will take ownership of your case and guide you through it directly so it doesn’t feel like you’re being passed around.

Carisma Hair Support Team

Betygsatt 5 av 5 stjärnor

I never felt so much more beautiful🥰🥰🥰

I have a great experience with my halo. I have never been so happier. I felt so beautiful. It helped me in a long way. I am a girl that has hair loss and ever since I start wearing my halo extension and it has nothing but amazing to me and this company is super amazing great quality amazing people I’ll chat with you if you need them I just want to give hands off to this amazing company. I thank you for everything you guys are doing for me. 🥰🥰🥰🥰

Much love 💕

15 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay away

Stay away. I wish I would have read the reviews before I purchased. The hair piece was too big for me and the color was not a good match. They won't accept the return simply because I tried it on once. In order to exchange for a different shade, I have to pay $19 for shipping. $19! I can ship this for $5 as it hardly weighs anything. What a waste of money.

14 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Kind & Courteous

After a few emails, I was able to receive the help I needed. One Halo extension I received, the Halo band was not connected. After successfully corresponding with the company they were very kind and courteous and are sending a new Halo extension to me. Wonderful to deal with. The Halo’s look amazing and are so easy to put in. I love mine (I have two sets).

10 november 2025
Omdöme utan inbjudan
Logotyp för Carismahair

Svar från Carismahair

Hi Lisa,

I’m so sorry to hear this. It’s definitely not the experience we want for you.

I’d love to help get this resolved for you right away. Could you please email us at hello@carismahair.com with your order number and the photos you mentioned? Once I have those details, I’ll make sure to arrange the best solution for you as quickly as possible.

Betygsatt 5 av 5 stjärnor

Exceptional customer service and simply wonderful Halo extensions

Exceptional customer service- expert and friendly and extremely reliable and quick. The Halo extensions are truly wonderful; I had been losing a lot of hair recently but now I have a veritable mane! And the colour match (thanks to the customer service team and especially to Vina) is spot on. It really helps boost your confidence. Thanks so much!!!!

10 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service and nice product

Updated review since my first order did not arrive due to the shipper. Customer service Vina and Jenny were exceptional and updating me for the new order shipped to Mexico and they arrived! So worldwide shipping does work. They were very helpful in the process and I appreciate their great service. The product looks good and I’m excited to try. Thank you!

14 oktober 2025
Omdöme utan inbjudan
Logotyp för Carismahair

Svar från Carismahair

Hi Tam,

Thank you for taking the time to share your experience. This is definitely not the experience we want for any of our customers.

I’d really love the chance to look into this. Could you please reach out to us at hello@carismahair.com with your order number, full name, and shipping address? Once I have that, I can check your tracking, investigate with the courier, and make sure we get this resolved as quickly as possible.

Carisma Hair.

Betygsatt 5 av 5 stjärnor

first email from Carisma completely put…

first email from Carisma completely put me at ease. They personally reached out to me because of my review about why I chose this company.

I ordered two types – straight and wavy – and I was able to use them for my fantasy character birthday. For the first time, I didn’t feel insecure when I saw a photo of myself from the back. Thank you so much for that!

With alopecia and missing 50% of my hair, this really makes a difference.

10 september 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Worth 59.99

I just want to say I did get the hair extensions not the clip on one the head band one. The feel and color looked more real then most hair colors and extensions I've tried. The headband blended in good.
They also had many colors to choose from. Mine was a buy one get one. One was wavy one was straight. The straight one didn't come in yet it, customer service got right on that and sent a new one. I have curly hair so I don't mind. The one little thing I wish I could change is the headband size, it's very big, or round. Unless my lead is that small. Over all I liked it. I can easily brush it. I only tried the wave one. So far. But over all it got there fast. Within 2 weeks.

12 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

WARNING READ REVIEW

I FELT SECURE WITH THE PURCHASE AS THEY HAVE A RETURN POLICY. WHAT THEY DONT TELL YOU IS THE RETURN SHIPPING WAS 200.00 FROM USPS AND YOU HAVE TO PAY THE RETURN SHIPPING.

5 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible service from your company your…

Terrible service from your company your refund information is not valid you just ignore your customer till the time is up and you can’t return your merchandise which I can’t use what waste of money PEOPLE BEWARE total rip off company

24 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The extensions arrived however there…

The extensions arrived however there was ABSOLUTELY NO WAY TO ADHERE TO HEAD..NO CLIPS..NO NOTHING AND THE STRING WILL NOT TIGHTEN..IT SLIPS...THEY ARE A JOKE AND
"JENNY" DOES NOT DO ABSOLUTELY NOTHING TO HELP LIKE THEY SAY...A COMPLETE RIP OFF.....

5 augusti 2025
Omdöme utan inbjudan

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