Had an experience day with Jo and Andrea — what an informative and enjoyable day! The food was fantastic, and it was great to see the products in action. I’m very impressed with the brand as a whole;... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can't praise Caple enough for their after sales service (and obviously their kitchen products). I was helped with a warranty matter by Chan, who couldn't have done more to understand and resolve my... Se mer
Företaget har svarat
We only needed a head for our kitchen extender tap. However the kitchen was purchased 8+ years ago and we thought that the part might be obsolete. Emma sent me the link with the part within minutes &... Se mer
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah reall... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Kontaktuppgifter
Fourth Way, BS11, Bristol, Storbritannien
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery subcontractor was awful
Delivery subcontractor was awful. When direct delivered the courier was great.
Caple customer services were good but not great. I did receive compensation.
30 januari 2026
Svar från Caple
Thank you for your feedback. We're glad to hear that the direct delivery and compensation met your needs, and we appreciate your honesty regarding your experience. We'll continue working to improve our service.
Fairly easy find the required part. Fast delivery
Managed to find the part required to replace the broken part of my tap easily.
Order arrived very quickly
3 mars 2026
Svar från Caple
Thank you for your review! We're delighted you found the part easily and that it arrived quickly. We appreciate your feedback!
Fantastic customer service
I had a warranty claim for a warming drawer and was booked for a second visit but had to cancel due to a death in the family. I totally forgot to re book by which point it had gone out of warranty but Caple still honoured the warranty and came out the next day Fantastic customer service.
13 mars 2026
Omdöme utan inbjudan
Svar från Caple
Thank you for sharing your experience. We're so glad we could help and honour your warranty despite the circumstances. Our team is always here to support our customers, and we really appreciate your kind words about our service. Caple
Response time to a query on the website…
Response time to a query on the website was very quick and my query was dealt with quickly and efficiently by Aaron. Very impressed and would buy another Caple product based on this.
13 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Jane, thank you for your review! We're thrilled Aaron could respond quickly and efficiently to your query. Your recommendation means a lot, and we look forward to helping you with future Caple products!
Excellent customer service
Gill in customer service, was extremely helpful in assisting to source a small part. Nothing was too much trouble and she kept me updated with her progress. Whenever I have contacted the company they have always gone above and beyond to resolve any issue, however minor.
11 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Tim, thank you for your kind words! We're delighted to hear that Gill was so helpful and kept you updated throughout. We really appreciate your continued trust and are always here to help, no matter how small the issue. Caple
What an amazing couple of days at…
What an amazing couple of days at Caple. The products and equipment look and perform perfectly. What a welcome, food was delicious and knowledgeable friendly staff. Thank you.
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Darren, thank you for your fantastic review! We're so pleased you enjoyed the products, food, and friendly, knowledgeable team. Your kind words mean a lot to us!
Great day
Great day. Hearing and seeing how the appliances work in detail, and of course sample the food prepared by Jo. All amazing. Great people, great products.
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Thank you for your wonderful feedback! We're delighted you enjoyed seeing the appliances in action and sampling the food prepared by Jo. We'll be sure to pass on your kind words, it's great to hear you had such a positive experience with our team and products.
Fantastic experience day. Friendly informative and great over-all experience. Highly recommend!
Fantastic experience
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Thank you for your kind review! We're thrilled you had a fantastic and informative experience and really appreciate your recommendation.
Great visit to Capele today
Great visit to Capele today – a really informative and enjoyable time. The range of products on display was excellent and it was great to see the depth of quality and innovation across the range.
A special mention to Josh, whose cooking was fantastic – she really does wonders in the kitchen and made the visit even more enjoyable. Also a big thank you to Fiona, who is a world of knowledge and incredibly easy to do business with. Her insight into the products and the market was extremely valuable.
Visits like this really highlight the importance of strong supplier relationships and the value of working closely together.
We’re very much looking forward to continuing to build and grow our business partnership with Capele in the future.
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Kevin, Thank you so much for your feedback! Just to check, assume you meant Jo, not Josh? Either way, we’re thrilled you enjoyed the visit and the team’s expertise! Caple
Visited the Caple showroom and was…
Visited the Caple showroom and was treated to some excellent cooking and fantastic customer service
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Brett, Thank you for your lovely review! We're so pleased you enjoyed your visit to the Caple showroom, along with the cooking and customer service. We really appreciate your feedback. Caple
great service so speedy
Response to our query with regard to the replacement part within minutes.
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Robert, Thank you for your review! We're glad we could respond quickly and help with your replacement part query. We really appreciate your feedback. Caple
Excellent customer care from Hannah…
Excellent customer care from Hannah made sure I received the right product for my now obsolete Capel cooker hood. Highly recommended
12 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Sarah. Thank you for your kind review! We're delighted Hannah was able to help you find the right part for your Caple hood. We'll be sure to pass on your lovely feedback. Thanks again for the recommendation! Caple
Cant fault them at all.
Cant fault them at all.. delivery was super quick and communication was great..
Bins are excellent quality too..
3 mars 2026
Svar från Caple
Hi Simon, thank you for the positive review! I'm glad to hear you are happy with the quality of the bins, we love them as well! Let us know if there is anything else we can help you with. Caple
Was invited to the caple experience and…
Was invited to the caple experience and was impressed with their selection and service. Lauren was extremely knowledgeable and answered any questions we had. I wouldn't hesitate in recommending caple products
3 mars 2026
Omdöme utan inbjudan
Svar från Caple
Hi Garry. Thank you for your kind review. We're pleased to hear you enjoyed your visit to the Caple Experience and that Lauren was able to help with your questions. Caple
Had kitchen fitted two and a half years…
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After sending a copy of the invoice and pictures of the tap Caple sent me a complete tap kit and I fitted a new cylinder which had been faulty. I cannot praise the firm enough for their customer service and the prompt delivery of the required items.
9 mars 2026
Omdöme utan inbjudan
Svar från Caple
Thank you for your lovely feedback Mr Makinson. We're sorry to hear you experienced an issue with your tap, but we're pleased we were able to resolve it quickly for you. Caple
Very capable call handler.
5 mars 2026
Omdöme utan inbjudan
Svar från Caple
Thats great news, thanks for letting us know Clifford!
Svar från Caple
Hi Gordon, Thank you for your review. We're delighted to hear you found the ordering process easy and that your delivery arrived quickly. It's also great to know our team provided polite and helpful communication. Caple
Easy to order and quick delivery
1 mars 2026
Svar från Caple
Thats great news, thanks for the 5 stars, Matt!
Brilliant Customer Service
I ordered spare filters for our extraction fan. Placed the order over the weekend, received an update Monday morning and items despatched same day, with arrival on Tuesday. I am really impressed by the service and especially the comms from Willow, who made contact to make sure everything was correct. Really great service
23 februari 2026
Omdöme utan inbjudan
Svar från Caple
Thank you for your kind review. We're so pleased to hear you were impressed with the service and communication! If there is anything else we can help you with, let us know. Caple
Svar från Caple
Thanks for the 5 Stars Richard, glad you are happy with everything! Caple
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