Caple Omdömen 2 168

Olivia was really helpful, I needed specifications of my tap having just moved into a new house, sent over the details immediately. Excellent service

Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few emails. They then sent me (at no charge) a kit to fix the problem. It was sent by courier and arrived next day. The problem is now rectified. First-rate customer service - very professional and no quibbles. They stand by their 5-year guarantee on these particular items.

Fast response to advice about a tap part from Willow. Excellent service

Visited the Leeds Studio today with Saqib and it was the most amazing experience. Courtney and Lauren were friendly, super helpful and really knowledgeable. I’ve came away with so much information and super excited about the products. Thank you guys x

I'm very disappointed that in only a matter of days the sink was showing scuffs and scratches. I'd not done anything to scratch it and marks appeared on the draining board, that was almost immediately covered up by a dish drainer rack. So unless the plumber scratched it on installation there's no explanation for it. Basically, it shouldn't get damaged so easily if it's good quality, so clearly it's not.

Ordered a new water filter as I had used the old one for six months. Filled in the online order form. Came two working days later.
Fantastic service.

Hannah was awesome !
Really helpful and knowledgable and efficient !
Thanks !

I brought a kitchen tap that I loved , unfortunately after 4 years it developed a leak from within inside the tap. Unfortunately, the leak caused damage, stress and Plummer bills .
But I must say Caple as a company was great in sorting me out replacement. Only reason why I didn’t give five stars is due to it leaking in the first place but things happen! Great customer care though and my kitchen is looking great again.

Initially contacted Caple for price and availability of spare part (cartridge). Was informed that as my tap was 4 5 years old it was still under warranty and one was sent out FoC super quick!
Highly recommend

Kaboodle arrived, but when they unpacked the new appliance, it was damaged and has to be returned. Very disappointing and we will now be without a washing machine, until a replacement is delivered.

Had a problem with Faulty Tap. Staff members Chelsea and Willow were so very help full, and this was resolved In no time .

Highly Recomend

Brilliant Customer Service. Had a couple of extractor hood lenses in a very old unit. The little clips that held them in place had failed -- poor plastic; but they were very old. Found the discontinued parts on line but were extortionate for just these little pieces of plastic. I emailed Caple Customer Service and depite the fact that they were from a very old model they are sending me the parts Free of Charge! Abso brilliant. Gives one faith in humanity. One company that knows right from wrong. To be recommended.

It was very easy to identify the spars I needed on their website, ordering process was straightforward and delivery was very fast. I did contact them by email to ask a question about the delivery and they were very efficient with the response.

Willow was very quick at placing our order thank you

Amazing speed of responsiveness by Olivia Wright. Also, very helpful and worked to quickly arrive at a (more than) very satisfactory outcome! Great service!

My Caple tap developed a leak but was outside the five year guarantee period. I ordered a service kit which arrived promptly but had to pay £9.99 postage.
The tap consists of both a filtered water and hot/cold supply so I set about replacing both sets of valves. The hot/cold tap is a twist and tilt type with hidden grub screws so I sought advice from Caple's customer service. The enquiry form was not working so I e-mailed the enquiry setting out precisely the tap model number and described the assistance I needed in removing both sets of valves.
Caple's response was prompt and recommended following a YouTube link. Unfortunately this was for a totally different tap so did not help.
I sent a reply back to Customer Service with a number of photographs including a parts diagram further explaining the difficulty in removing the hot/cold cover to access the valve. The reply was to prise off the cover with a screwdriver to access the grub screws. Not correct as the grub screw secures the cover and is accessed through the bottom of the cover which was clearly shown on the parts diagram and has to be removed first. I used a dental mirror and light to finally remove the screw and slid back the cover to access the twist and tilt valve.

Quick delivery good customer service great product just what we needed

Delivery subcontractor was awful. When direct delivered the courier was great.

Caple customer services were good but not great. I did receive compensation.

Managed to find the part required to replace the broken part of my tap easily.
Order arrived very quickly

I had a warranty claim for a warming drawer and was booked for a second visit but had to cancel due to a death in the family. I totally forgot to re book by which point it had gone out of warranty but Caple still honoured the warranty and came out the next day Fantastic customer service.