I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Se mer
Customer service were okay in solving damaged (stained tiles) But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together Too late now as fitted but wouldn't buy from... Se mer
Företaget har svarat
Beautiful tiles however it’s been one error after another from them. The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they deli... Se mer
Företagsinformation
- Dekoration- och inredningsbutik
- Inredningsarkitekt
- Leverantör av natursten
- Naturstensgrossist
- Kakeltillverkare
- Kakelbutik
Skrivet av företaget
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Kontaktuppgifter
Stonebridge House, SN10 3DY, Devizes, Storbritannien
- 01380 735886
- sales@capietra.com
- capietra.com
4,1
Bra
555 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impressive service for samples
Tile samples arrived two days after ordering in perfect condition, thanks to well devised packaging. Impressive!
3 januari 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Thank you for your lovely feedback Polly. We are thrilled you are happy with the samples and look forward to helping you again with your project.
Lovely tiles but won’t replace broken ones
Really lovely tiles that look beautiful in my kitchen. However, the tiles arrived with a piece of paper saying that the tiles were fragile and that any broken in transit would not be replaced. This seems unfair, especially for such expensive tiles which didn’t have a lot of packaging to protect them. I thankfully only ended up with a few broken or scratched tiles (~5%), and I had enough spare that I could throw them away. However, I think it is very unfair to not replace tiles in this situation. Presumably they get a lot of people messaging about broken tiles - so put the paper in the box to deter anyone from even bothering to contact them!
11 december 2024
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Sarah, thank you for taking the time to leave us a review. We do appreciate all feedback we receive.
Additional information has been requested via TrustPilot so we are able to identify your order and look into the issues you have experienced. We don't seem to have received anything. Please feel free to reach out via sales@capietra.com and we will be happy to investigate.
Great choice of tiles
Great choice of tiles. Samples arrived quickly and then the order. Customer service was very helpful too! Very pleased customer!
28 november 2024
Svar från Ca' Pietra
Hello Valerie, thank you for taking the time to leave us a lovely review. We're so happy that you have had a great Ca' Pietra experience and look forward to helping you again in the future.
The tiles are really nice but £60 for…
The tiles are really nice but £60 for delivery of 6 boxes is absolutely extortionate
20 november 2024
Svar från Ca' Pietra
Dear Arron,
Thank you for taking the time to leave us a review. I’m delighted to hear that you are pleased with your tiles!
I’m sorry to learn that you feel disappointed about the cost of shipping. Our products are heavy and bulky, and even with just six boxes, the total weight quickly adds up. This necessitated a pallet delivery, which tends to be more expensive than standard courier services.
We truly value your feedback and hope you will still continue to enjoy your Ca' Pietra tiles.
Very happy customer
Really well packaged and very pleased with the high quality tiles supplied, nice website with lots of good imagery and a massive range
19 november 2024
Svar från Ca' Pietra
Hello!
Thank you for taking the time to leave us a glowing review. We are always so happy when our customers are pleased
We hope you enjoy your tiles for many years to come.
Svar från Ca' Pietra
Hello Lucy, thank you for taking time to leave us a review. We are thrilled to hear you are happy with the service and look forward to helping you again in the future.
Lovely tiles
Lovely tiles! Unfortunately the colours were not right for our current project.
17 november 2024
Svar från Ca' Pietra
Hello Mimi,
Thank you for taking the time to leave us a lovely review. Such a shame the tiles weren't quite right on this occasion but we look forward to helping you with any further projects.
Great service beautiful tiles
17 november 2024
Svar från Ca' Pietra
Hi Sara,
Thank you for taking the time to give us a lovely review. We're very happy you are please with both the service and tiles.
Lovely product but let down by punitive…
Lovely product but let down by punitive delivery charges. Also a very inflexible policy to replacing product that was damaged on delivery.
18 november 2024
Svar från Ca' Pietra
Hello Paul,
Thank you for taking the time to leave us a review. It’s wonderful to hear that you’re happy with the product! However, I’m sorry to learn about the concerns you’ve raised regarding delivery charges.
We strive to keep our delivery costs as low as possible. However, due to the size and weight of our products, delivery charges are necessary to ensure they arrive safely and in good condition. This is a standard practice within the industry, but we truly value your feedback and will continue working to provide the best possible service at competitive rates.
Thank you once again for sharing your thoughts. Your input is important to us as we work to improve.
Tile Disappointed sample arrived quickly but the…
Tile sample arrived quickly but the tiles looked nothing like the online image.
18 november 2024
Svar från Ca' Pietra
Hello Elizabeth,
Thank you for taking the time to leave us a review—your feedback is important to us.
I’m sorry to hear that you were not happy with the representation of the tile upon receiving your sample. We put a lot of effort into accurately showcasing the colour and texture of our tiles. However, the display settings of individual devices can sometimes distort colours, which is why we always recommend ordering a sample or visiting one of our retail partners to view the tiles in person.
Thank you again for your feedback, and please let us know if there’s anything further we can assist you with.
Sample looked nothing like pictured!
I ordered a sample online and paid the £4.99 for delivery. The tile looked stunning online so i had high hopes that it would work for our bathroom renovation. The sample that came was a completely different colour and looked nothing like the picture advertised. I was hoping that it was a mistake and called customer service only to be told the correct sample was sent out and if I wanted to see another sample of that same tile I would have to pay another £4.99 for delivery! I believe they use a lot of photoshop and photo enhancements in their pictures online therefor the tile that comes is nothing like the picture shown.
25 november 2024
Omdöme utan inbjudan
Svar från Ca' Pietra
Thank you for taking the time to leave us a review. We truly appreciate all feedback, as it helps us continuously improve.
Upon reviewing your order, we noticed that multiple samples were requested. As such, it’s a bit challenging to pinpoint which specific tile type your comments might be referring to.
We strive to provide accurate and detailed imagery of our products online. However, we understand that variations can occur due to differences in device settings, screen resolutions, and lighting conditions, which might affect how colors and details appear.
If you have specific concerns about any of the samples, please don't hesitate to reach out. We’d be happy to assist further.
Excellent quality and great service!
26 oktober 2024
Svar från Ca' Pietra
Hi Tilda, Thank you for you leaving us a great review and we are thrilled that you are so happy with quality and service.
Fabulous quality and service
Fabulous quality and service , can’t wait to get them on the wall ,
25 oktober 2024
Svar från Ca' Pietra
Hi Lewis, Thank you so much for a fantastic review. We are so pleased your experience has been so great with Ca' Pietra.
Excellent service, lovely tiles
Excellent service and fast delivery. Lovely tiles and people!
23 oktober 2024
Svar från Ca' Pietra
Hi Sarah, Thank you for giving us such lovely feedback. We are thrilled that you are happy with both the service and tiles.
The most beautiful tiles
The most beautiful (sample) tiles, delivered at speed and well packaged. Unfortunately this time, the colours weren't quite right for the room we had planned them for, but I will definitely keep them in mind for future projects.
22 oktober 2024
Svar från Ca' Pietra
Hello Karen, Thank you for a lovely review, we are pleased you loved the tile and sorry to hear they weren't quite the right colours for your scheme. We hope our tiles will be a perfect match for you future projects.
Poor packaging
Nice tiles, however they arrived in insufficiently packaged box.
High percentage of chipped tiles.
21 oktober 2024
Svar från Ca' Pietra
Hello Jon, Thank you for taking the time to leave feedback for us. We are sorry to hear that some of the tiles arrived chipped.
We are happy to help you with replacement tiles if they are required. Please email sales@capietra.com and one of the team will be pleased to help.
Svar från Ca' Pietra
Hello, thank you for taking the time to leave us a lovely review. We are thrilled you have had a great experience.
Marlborough Terracotta Parquet
Really easy to order from these guys and the product is exactly what is seen on the website, the delivery was fast, but as expected with the nature of the product we had a few broken ones in the crate, I informed Ca’ Pietra and they had the replacements out to us within 3 days.
All in all a very smooth process.
Thanks guys.
J. Campbell
27 oktober 2024
Svar från Ca' Pietra
Hello Jon, Thank you for taking the time to leave us such a lovely review. We are thrilled that you have had a great experience and happy with your Ca' Pietra tiles.
The tiles arrived in great condition…
The tiles arrived in great condition and on the correct date. Would definitely recommend to others and will order again
27 oktober 2024
Svar från Ca' Pietra
Hi Jackie, thank you for taking the time to leave us a lovely review. We're thrilled to hear you are happy with the tiles and service.
Svar från Ca' Pietra
Hello Carolyn, thank you for leaving us a lovely review and look forward to helping you with your next order.
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