I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the o... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Se mer
Customer service were okay in solving damaged (stained tiles) But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together Too late now as fitted but wouldn't buy from... Se mer
Företaget har svarat
Beautiful tiles however it’s been one error after another from them. The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they deli... Se mer
Företagsinformation
- Dekoration- och inredningsbutik
- Inredningsarkitekt
- Leverantör av natursten
- Naturstensgrossist
- Kakeltillverkare
- Kakelbutik
Skrivet av företaget
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Kontaktuppgifter
Stonebridge House, SN10 3DY, Devizes, Storbritannien
- 01380 735886
- sales@capietra.com
- capietra.com
4,1
Bra
555 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful tiles..but I won’t be back
Wonderful tiles, but their delivery system is abysmal where they don’t allow you to track their couriers and so you never know when they’re actually arriving. Mine didn’t arrive on the day I was told they would (broken down van apparently- I’ve heard that so many times DPD!) no one told me they weren’t coming, I had to call them. On the following day I’d heard nothing by late morning so, again, I was the one who had to chase it with Ca Pietra as no one called. They arrived late evening when my tiler had gone home. A weird system- why not just let the customer liaise directly with DPD? Very frustrating. I won’t use them again.
23 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Michael,
We’re sorry to see that you've revised your review and truly hope that the delivery experience doesn’t overshadow your enjoyment of our wonderful tiles.
Occasionally, unforeseen circumstances can arise during delivery, and we’re sorry to hear that this was the case for you. Please rest assured that we made every effort to organise an alternative vehicle, but unfortunately, due to the Bank Holiday, no options were available at the time.
We also apologise that you needed to call in for an update on your order. You beat us to it — we were in the process of contacting all affected customers, and as you can appreciate, this takes a little time to ensure everyone is informed.
We do value your feedback and thank you for taking the time to share your experience. Should you need any further assistance, we’re always here to help.
Helpful, Patient, and Truly Dedicated Team
We were looking for a tile sample (60x120 cm) with visible veining for a client, but the veins weren’t showing on the smaller swatch samples—even after multiple attempts. Sophie was incredibly helpful and persistent in arranging the best possible sample, and Karen kindly suggested trying a 30x40 cm sample, which finally showed the detail we needed.
The delivery briefly got mixed up during a lock-up clear-out, but Sophie quickly provided the delivery details that helped us locate it. Thanks to both Sophie and Karen for their patience, support, and excellent customer service throughout!
21 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Kathleen,
We’re so pleased to have been able to help you get the outcome you needed with the sample tile! It can sometimes be a little tricky to showcase the beauty of our tiles in a smaller format, but we’re thrilled to hear that Sophie and Karen’s persistence and advice did the trick.
They’ll both be absolutely delighted to receive your lovely feedback and will be looking forward to supporting you further with your order.
Thanks again for taking the time to share your experience!
Amazing customer service
Amazing customer service, will definitely be ordering the beautiful tiles.
16 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Kate,
We’re so happy to hear you’ve been thrilled with our customer service — that absolutely makes our day!
Thank you for taking the time to leave such a lovely review. We really appreciate it!
We can’t wait to support you when it’s time to order some of our fabulous tiles.
Great customer service
Great customer service from Sophie who helped to provide samples quickly and was happy to help. It was much appreciated. Thank you.
19 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Emily,
We’re absolutely thrilled to hear that Sophie was able to help with your samples — and thank you so much for taking the time to leave a lovely review!
She’ll be so pleased to receive your kind feedback, and we can’t wait to support you further with your project. Exciting times ahead!
Sophie was very helpful.
15 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Linda, thank you for taking the time to leave us a review.
We are so happy Sophie was able to support you with your order. She will be thrilled with the feedback.
We look forward to helping you in the future with new projects.
Favourite Supplier!
Possibly my absolute favourite supplier! Karen, Tom, Sophie and the whole team there at Ca'Pietra are absolutely a dream team! Professional, conscientious, speedy with info and always always go the extra mile for us here. I highly recommend the business but also the customer service team who are shining stars!
15 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Andrew,
What a fantastic read — thank you so much for leaving us such a great review!
We’re always happy to support our customers and go that extra mile to help wherever we can. The team will be absolutely delighted to hear your feedback!
We’re looking forward to being part of your future projects.
Beautiful products and exceptional…
Beautiful products and exceptional customer services.
5 star company
14 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Andreea,
Thank you so much for taking the time to leave us such a lovely review — it truly means a lot!
We’re so pleased to hear you’ve had a positive experience with us, and we can’t wait to support you with your future projects. Exciting things ahead!
Sophie has been incredibly helpful
Sophie has been incredibly helpful, easy to talk to and knowledgable. Very happy with the support!
15 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Cesc,
Thank you so much for taking the time to leave such a great review — we really appreciate it!
Sophie will be absolutely thrilled to hear your lovely feedback!
We’re looking forward to supporting you with your upcoming projects
Good old fashioned care and courtesy!
What an impact the sales department made in the way they handled my enquiry, subsequent order and follow up order. Efficient, kind and courteous. What a pity more companies do not employ front of house personnel in the way Ca’Pietra do. Congratulations to the team!
Jackie V, Surrey
14 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Jackie,
What a lovely review to start our day with — thank you so much for taking the time to share it!
We’re absolutely thrilled that you hold our service in such high regard. The team will be over the moon to read your kind words!
Looking forward to helping you again in the future
Great company to work with
Great company to work with. We have needed extra tiles at the last minute, for 2 projects, and Sophie was more than helpful ensuring we had our tiles in time.
Highly recommend Ca' Pietra for choice of product and Customer Service.
14 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Jo,
We’re so happy you’ve taken the time to leave such a lovely review — thank you!
It’s fantastic to hear that Sophie has been working hard to make sure you have everything you need for your project. She’ll be absolutely thrilled to read your kind words!
We can’t wait to help you again in the future — don’t hesitate to reach out when you’re ready with the next project.
great service before and after Leanne…
great service before and after Leanne has been an absolute Diamond, highly recommended both product and service delivery
14 maj 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Thank you so much for leaving such a glowing review — you’ve really put a smile on our faces!
We’re so happy to hear you’re pleased not only with our beautiful products but also with the service you received. Leanne will be absolutely thrilled to hear your kind words!
We hope to help you again in the future.
Beautiful tiles
I had been looking for tiles for almost a year. The house is laid out like a Victorian townhouse, but is new, so I wanted something modern, but with a nod to tradition. Ca' Pietra have some more unusual tiles than the other outlets, and really good sales.
I bought the Architectural Elements Moseley Porcelain In Grey. Stunning. Even better in real life. Very pleased with them, exactly the effect I wanted.
Delivery was quick, and well packed. Will be going back to them to do the bathroom next year.
17 mars 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Claudine,
Thank you so much for leaving such a fabulous review — you’ve made our day!
We’re absolutely thrilled to hear the tiles were just what you were looking for, and even more delighted that you found your perfect pick from our collection!
Can’t wait to help you with your next project — we’ll be here when inspiration strikes!
Great product range!
So many beautiful tiles to choose from. After ordering few samples we opted for the kaleidoscope porcelain skipper. Absolutely stunning tile. Few of them broke during transportation but I spoke to the sales manager that promptly sent me another order replacing the broken ones.Great service and quick delivery. I would definitely buy from them again.
25 april 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Gracy,
Thank you so much for taking the time to leave such a fantastic review — we're so pleased to hear you were happy with both our fabulous tiles and the service you received!
While we do everything we can to ensure your order arrives safely, the fragile nature of tiles means that occasional breakages can happen in transit. When they do, we’ll always do our best to get replacements to you quickly so you can carry on with your project without delay.
We’re delighted to hear you’ll be coming back for more, and we truly look forward to helping you with your future projects!
I've been dealing with Becca on all my…
I've been dealing with Becca on all my orders and she's been a super star! On top of everything and so able to solve a problem. My rep Pelham is another level of support. No ask is too big. Generally very helpful staff and trully amazing product. Couldn't get any better!
29 april 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Koralla,
We’re so pleased to hear that Becca has been a superstar and that Pelham has provided fantastic support throughout — they’ll be thrilled to hear your kind words!
It truly means a lot to know that not only do you love our tiles, but that the service you’ve received has been top notch. Thank you for sharing such lovely feedback — it really makes our day!
A very lovely tile and colour was the…
A very lovely tile and colour was the reason for my purchase. Have used this company before and always good.
On this occasion I needed to contact customer services as some arrived broken. I was assisted by Becca in their customer services who was excellent and resolved the problem easily. Delivery is prompt and excellent. And I will certainly used the company again. Thank you.
25 april 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Rachel, Thank you so much for taking the time to leave such a lovely review! We're really pleased to hear you’re happy with your tiles and that your experience with us has been a positive one once again.
It’s great to know Becca was able to help you quickly and make everything as easy as possible. We’ll be sure to pass on your kind words to her!
Thanks again for choosing us — we really appreciate your support and look forward to helping you with your next project!
Excellent service
Excellent service. There was a problem but this was rectified within 24hrs. Would definitely recommend and the tiles are gorgeous
4 april 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Lee-Anne, thank you so much for taking the time to leave us a lovely review. It's great to hear that the team have been able to rectify the issue you had.
We do hope you enjoy our gorgeous tiles and we look forward to helping you again in the future.
very helpful
24 april 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Thank you Kerry for taking the time to give us a review. We're glad to hear that the team have been able to help you with your query.
We also look forward to helping you again in the future 😊
A beautiful showroom
A beautiful showroom showcasing an incredible selection of tiles for various projects. Alison is extremely knowledgeable and always happy to help.
6 mars 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Thank you Fiona for your 5* review! We are so pleased that you enjoy your visits to our Hampshire showroom. We will pass your feedback on to Alison too.
Price does not match Quality
I had high expectations; however, I left disappointed. Samples were nothing like the pictures and extremely pricey. I found these tiles afterwards elsewhere much cheaper and of the same quality. Unfortunately, I felt completely scammed.
5 februari 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Bella, thank you for taking the time to leave us a review, we do appreciate all feedback.
I am sorry that the experience was not as you expected it to be. I have reached out to request further information to look into this more thoroughly for you but I don't seem to have received a response.
Part of the reason we offer a samples service is so that the products can be viewed in person as viewing an item on a device can distort the colour slightly despite best efforts to avoid this.
If you would like any further assistance please feel free to contact our Trade Services team at sales@capietra.com. The team will be happy to help.
Marlborough Terracotta Tiles
Purchased ~190 Marlborough Terracotta floor tiles via the website. Slightly worried from other reviews that they would all arrive in pieces given their fragility. I need not have worried. The crate arrived by DHL, on the day selected, well packaged and covered with plastic. Tiles were packed together, on their edges in 2 layers. Out of all the tiles - only 8 breakages and I think these will easily be absorbed by the herringbone pattern. My only minor constructive criticism for the company would be to ask for a little more communication that the shipment was on its way. Until DHL sent a notification on the day of delivery - I had only received a order confirmation. Other than that - great service - thank you.
14 februari 2025
Omdöme utan inbjudan
Svar från Ca' Pietra
Hi Matthew, Thank you so much for taking the time to leave us a review. It is always great to know we have satisfied customers.
We appreciate all feedback and use this to enhance our processes and service, thank you for sharing this with us.
We hope you are loving your Capietra tiles :)
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