PORCELANOSA Omdömen 4 874

We purchased and paid in full for porcelain for our new bathroom and can’t
get an answer for when it will be delivered. We are told it is in the warehouse but now can’t even get a return phone call. It’s been several weeks and we are considering retaining an attorney.

Fantastic products - BUT if you actually want what you have ordered within any defined timescale - or any updates during the order process then go elsewhere. Still waiting for our bath 8 weeks after order (4-6 week delivery). It arrived in the warehouse last week, but zero contact about delivery since - even after chasing. Looking forward to it arriving one day :(
I hate complaining but feel like I have to to try and get our order sorted...

Rachel Camilleri was a lovely lady, very helpful, showed us different items for our needs and style, highly recommend.

Having wandered in without an appointment to get a view on what tiles might be good for our bathroom we left with a great quotation. Kate could not have been more helpful. She listened to us and gave us some sound advice. Not pushy in any way and made the whole experience enjoyable (well, as enjoyable as shopping can)

Thanks to James Ferguson for taking care of the order promptly.

Maria Sanchez has been absolutely excellent. I am currently doing a huge patio of 100 metres sq - so it is important to get the right tile and the right colour. Maria could not have done more to help me. She is kind, patient and extremely knowledgeable; helping me find the right solution for my budget. I would not hesitate to recommend her expertise. Thank you so much!

Charlotte Hughes at your Cambridge branch was extremely helpful with her knowledge and advice on replacing our kitchen floor tiles.
Her pleasant disposition and friendly manner helped win her the sale of the tiles.

Excellent , elegant and exuberant shop for home specialising in high end tiles , floors and bathrooms . Spencer was professional, friendly and knowledgeable sales consultant and highly recommended

Really happy with our experience at Porcelanosa! We went in with a rough idea of what we wanted for our bathroom and Craig Prentice was brilliant at helping us refine our choices. He knew his stuff, listened to what we were after, and pointed us in exactly the right direction. No hard sell, just genuinely good advice. Couldn't recommend him enough!

Ray was knowledgeable and helpful.
Very swift and expert help with placing an on line order.
Would recommend. I will use this site again in the future.

Je tiens à adresser mes sincères remerciements à Mathilde pour son accueil chaleureux, les conseils et les expertises dans le choix de la baignoire ainsi que du carrelage. Grace à son écoute et à son professionnalisme, j’ai pu trouver le modèle de baignoire parfaitement adapté à ma salle de bain.
V. KANDEL

Very very expensive products.
Customer service rude and not helpful
Because of a small rip in the box with unused tiles, they rejected and I lost multiple 100s.
STAY OUT.. I am going to.

My overall experience was great, Lianne was very helpful and responsive.

Bonjour, j’ai été reçu par Adam pour parler de notre projet de rénovation de toilette, nous avons été très bien reçu orienté et guidé, afin de finaliser notre projet.
Adam a été à l’écoute de nos envies, de notre budget et as su adapter sa proposition.
Je recommande très fortement

Excellent sales experience, but extremely poor and inflexible aftersales.

I purchased a significant quantity of tiles from Porcelanosa (circa £3,000) for a renovation project. The showroom experience and sales support were very good, and the manager in-store was helpful throughout.

However, the returns process has been deeply disappointing.

Due to a design change, I returned a substantial number of tiles (including Santorini Bone and Deco Coral Top) which were unused, uninstalled, and fully intact.

The refusal appears to be based primarily on the condition of the outer packaging. The tiles were supplied in very thin paper-style wrapping rather than robust cartons, and in a normal construction setting some of this outer wrapping had come away. There was also minor surface dust consistent with a renovation environment, which was cleaned prior to return.

Importantly, the tiles themselves are in perfect condition and entirely usable.

Despite this, the return has been refused in full, with no consideration of the actual condition of the goods or any reasonable alternative such as a restocking fee.

I raised this with Magdalena and followed up with the manager Ricky, but the outcome remained a blanket refusal. This feels disproportionate, particularly for standard tiles that have not been cut, installed, or damaged.

For a premium brand, I would expect a more commercially balanced and customer-focused approach. A complete refusal based on outer packaging, where the product itself is clearly intact, is difficult to justify.

I have now raised this formally and am seeking a full refund. I hope Porcelanosa reviews this matter properly and resolves it fairly.

A strong sales experience should be matched by fair aftersales support—unfortunately, that has not been the case here.

I was looking for tiles that were already in my bathroom to add more but I was told that they were discontinued. I called Porcelanosa and spoke to Craig Prentice, who was very helpful and sourced the tiles for me at their main warehouse. I can't thanks Craig enough for his help he has saved me a lot of stress.
Thank you Craig for your help :)

I recently had an outstanding experience at the Porcelanosa Watford branch, thanks to Zoe Millian.

We were working under an extremely tight deadline and needed our order processed and ready for collection as quickly as possible. Zoe went above and beyond to make this happen. Her efficiency, professionalism, and attention to detail ensured that everything was handled smoothly from start to finish.

What really stood out was her willingness to go the extra mile—she understood the urgency of our situation and took full ownership of the process, keeping things moving and making sure there were no delays. Thanks to her efforts, our order was ready for collection exactly when we needed it, which made a huge difference for our project timeline.

It’s rare to come across such dedicated and proactive customer service. Zoe is a real asset to the Porcelanosa team, and I wouldn’t hesitate to recommend this branch based on this experience alone.

Alison has been extremely helpful and friendly throughout our journey with Porcenalosa.
We also found the delivery driver to also be extremely helpful and friendly too.

The opportunity to see tiles in the expected bathroom and kitchen environments

Rebecca at Porcelanosa was great to deal with and helpful and patient with all the advice given and the number of adjustments we made during our selection process. Well done.