After Matt, the owner of the company and I had a chance to speak on the phone and he viewed a video of the product I was having issues with, he was kind enough to refund me the full amount of the purc... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ridiculous to offer Valentine's Day baskets that have no realistic way of getting to someone by Valentine's Day. On top of that, no tracking available until a day after valentine's day. Finally, w... Se mer
Företaget har svarat
I placed an order over a week ago for my sister-in-law and she still hasn't received it. I complained online and Matt, the owner, contacted me with his apologies and refunded the cost. He’s still s... Se mer
Företaget har svarat
Had a last minute corporate virtual event that I needed goodie baskets sent to over 20 people in different locations across the country. After being told this couldn't happen in time by several vendo... Se mer
Företaget har svarat
Företagsinformation
- Presentbutik
- också i
- Hobbybutik
Informationen kommer från olika externa källor
Offering a variety of gift baskets and care packages for any holiday, birthday or season. Your best online shopping experience for any special occasion!
Kontaktuppgifter
145 Culver Rd, 14620, Rochester, USA
- 8884954114
- info@canterberrygifts.com
- canterberrygifts.com
4,4
Utmärkt
176 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I thought the products were great
I thought the products were great! The customer service was superb.
10 september 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Carol,
Thank you! Hope you come back real soon!
Excellent Movie Night appreciation for Front-line Super Stars!
Excellent Movie Night appreciation basket for our front-line super stars in logistics, 260 of them working very hard during unprecedented times. Canterberry Gifts was the perfect one to make it happen, delivering smiles to each one of them to share with family! Thank you to Canterberry Gifts and Team for excellent service, response in short time frame and making sure all was perfectly executed!
9 september 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Mauricia,
Thank you for such a wonderful review! It was a pleasure helping make this project of yours successful!
Best,
Matt
My Mom loved her birthday gift
My Mom loved her birthday gift! Everything arrived perfectly and beautifully! She was so excited to have a nice stash of good chocolate to herself.
5 juni 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Lora,
I'm so glad se loved her gift. Please wish her a Happy Birthday from us!
Ordering was easy
Ordering was easy, shipping was prompt. I didn’t see the actual gift but the recipient was very pleased.
11 maj 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Karen,
I'm so glad everything worked out. I hope you come back soon!
We ordered family night movie gift…
We ordered family night movie gift baskets for the employees on my husband's team as a quarantine pick me up. We received a lot of positive feedback. It was perfect! Items were delivered in great shape and on time. Very please with the customer service. Will definitely order from them in the future.
29 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Tiffany,
Thank you for your kind words. We look forward to you coming back.
WOW!! EXCELLENT!!!
WOW!!
This is the best customer service EVER!
In this pandemic time and needing to shop on line I found Canterberry Gifts the easiest and most accommodating place to shop. The quality is outstanding and the recipient was beyond thrilled and excited.
I highly recommend Canterberry Gifts for any gifts you need to send to anyone of any age.
23 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Thank you Jean!!
Such a kind review. I hope you come back soon!
Wonderful customer service
Wonderful customer service. Above and beyond. Recommend them highly. Really care about their customers 😁
15 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Julianne,
Thank you for your review! We do care about our customers and I hope you come back soon!
Canterberry Gifts Delivers and More
This company, after discovering and I several others were not receiving orders their supplier showed as shipped, contacted me, went out and shopped for and put together a gift basket, and refunded my money as well. I asked them to please NOT shop given the COVID19 outbreak but today my daughter received a lovely spa basket. Above and beyond the call of duty. Please remember them wih your business in the future!
14 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Jeri,
I'm so pleased that your experience with Canterberry Gifts is positive. Please let me know if there is anything I can do for you in the future.
Best,
Matt
A Missed Easter and Birthday
We were so disappointed that our princess basket did not arrive on time. We are in Pennsylvania and it was our granddaughter's 3rd birthday and Easter in Park City, Utah. Then I got an email that it wasn't going to get there and was delayed untilll after Easter and did I want to cancel so I just cancelled it. I was told that it would almost certainly get there on Saturday or Easter Sunday at the latest. I told my son and wife that we had the Easter basket covered and sent a picture. Then we got an email that it was delayed.
We felt bad that we didn't have any gift for Effie Rose. Luckily they had some jelly beans and plastic eggs. 🐰😭👸 Linda
12 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Linda,
I sent you an email back on April 7th Tue, Apr 7, 2020, 9:22 PM plenty of time to fix your situation.
Here is the email:
"I’m reaching out to let you know we are experiencing delays due to Covid19. Your gift may not arrive until after Easter. If you would like me to credit your transaction, I can do so or I can proceed with the order.
I’m sorry for any inconvenience this may have caused. Please let me know how you would like to proceed."
I believe this email is to the point and promises nothing about delivery.
I just heard your request to cancel on Sunday 9:22 am and I have issued your full refund.
This review is unfair. Especially on 4/12 while our country has supply lines that are cut. I can do nothing more for customers than communicate and be honest with them. For that, I delivered on expectations for any reasonable person.
Stay safe,
Matt
I'd like to change my review
After some confusion with the delivery of my package the owner reached out to me and explained to me about the error in my gift. He was extremely concerned and takes his business very seriously. In addition to tracking down my package which was in fact on its way, He refunded my shipping since it did not arrive on time. My friend loved her gift and this is a good company who did the right thing and cares about it's customers! I would recommend them and use them again!
10 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Hello Christina,
I do apologize for the refund error. That was entirely my fault. I made a mistake with your status update and selected "refund" by accident. This automatically triggered an email alert to be sent to you. Your shipment is expected tomorrow. If you have any issues please contact me and I will be happy to help you.
I'm once again sorry about the confusion.
Best,
Matt
We put in a large order and Canterberry…
We put in a large order and Canterberry Gifts were so easy to work with. Kept us updated every step of the way, and our clients loved the baskets. Thank you!
4 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Brooke,
I'm very pleased you are happy with our service. You were also a delight to work with and hope we can work together again in the future.
Very best,
Matt
Amazing customer service
Amazing customer service, they go above and beyond! So pleased.
2 april 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Stephanie,
Thank you for your kind words. We take a lot of pride in everything we do and try our best to provide a service that can exceed customer expectations. I hope we can work with you again in the future.
Best,
Matt
Great service at this present time.
23 mars 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Ron,
Thank you for your kind review. Please let me know if you need anything in the future.
Matt
I received my Lavender Sky Spa Gift…
I received my Lavender Sky Spa Gift Box, today. The corner of the inside of box (Gift Box) was split. But the items were great. I was happy to see full size items, and the candle was the top. Thanks again.. Linda
11 februari 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Linda,
I'm glad you enjoyed the items. I'm very sorry you had a box that was split. Please check your email, because I will be reaching out to you.
Thanks,
Matt
Basket came in two days and was…
Basket came in two days and was packaged perfectly just like the picture shown. Very happy with my purchase!
22 januari 2020
Omdöme utan inbjudan
Svar från Canterberry Gifts
Stephanie,
I'm glad you had a great experience. I hope we see you again!
Best,
Matt
Beautiful gifts
When a problem arose Matt jumped to take care of it in minutes. This company cares about its customers. I highly recommend this company to anyone looking for a beautiful gift.
22 december 2019
Omdöme utan inbjudan
Svar från Canterberry Gifts
Dana,
Thank you for the kind review! We take a lot of pride in our customer service. I hope to see you soon.
Best,
Matt
Pretty Family Night present for the…
Pretty Family Night present for the Holidays.
10 december 2019
Omdöme utan inbjudan
Svar från Canterberry Gifts
Diane,
Thank you for the kind review. I hope we see you again!
Best,
Matt
No tricks just treats Halloween goodie bucket
I placed an ordered for the “No Tricks Just Treats Halloween Goodie Bucket” and the product my wife received looks nothing like the one pictured on the Canterberry Gifts site. First and last time ordering from this website.
31 oktober 2019
Omdöme utan inbjudan
Svar från Canterberry Gifts
Hello Diego,
We have reached out to you through your email address. We always make it our goal for our customers to be completely satisfied with their purchase. This order was fulfilled by a third party and we want to make sure any mistake that may have been made is corrected.
The website has imaginative baskets and…
The website has imaginative baskets and is a very easy site to use. Shipping was the same day as the order.
26 oktober 2019
Omdöme utan inbjudan
Svar från Canterberry Gifts
Priscilla,
I'm happy you had a great experience!
Related personnel .
21 september 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.