Canterberry Gifts Omdömen 

Svar från Canterberry Gifts

4 maj 2024

Dear Lynn,

I wanted to follow up with you regarding your recent order. We apologize that the quality of the product did not meet the standards we uphold with our vendors. Due to ongoing complaints, we've terminated our partnership with this vendor, and we're in the process of removing all their products from our Marketplace.

At our Marketplace, we prioritize ensuring that the products match their advertised images. Unfortunately, it seems there was a discrepancy in this case.

We encourage direct communication with our customer service team to address any issues promptly. Regrettably, we faced challenges in reaching out to you as there was no provided contact information after your reviews. Your initial chat correspondence lacked contact details, and your recent Trustpilot review also didn't offer a means to connect. Only through your recent product review were we able to trace the purchase and issue a full refund.

I sincerely apologize for the inconvenience and disappointment this experience has caused. Rest assured, we've refunded the full amount of your purchase. Thank you for bringing this to our attention, and we're committed to ensuring a smoother experience for you in the future.

Best regards,

Matt

Svar från Canterberry Gifts

Uppdaterad 24 mars 2024

We feel the best response to this review is to post all the communication, and you, as the consumer, can determine whether we were fair. This customer received her package on March 11th. Today is March 23rd.

Customer
01:44 PM ( 9 hours ago )

I just sent my complaint, too you on a very special Easter basket, can you please replace it right away, I need for sure by Easter, or earlier, please the m&ms are open inside the prewrapped basket, please reply, can you send 2 day delivery please or sooner.

*******

Canterberry Gifts
04:20 PM ( responded in 2 hours )

Hi Dorothy,

Thank you for reaching out to us regarding your Easter basket, and we truly apologize for the situation with the opened M&M's. We understand how important it is for the items to arrive in perfect condition, especially when they're meant for special occasions like Easter.

After carefully reviewing your request for a new basket with expedited shipping, we've concluded that, under the circumstances, offering a different form of resolution might be more appropriate. We would like to propose a compensation of $15, which we believe will allow you to replace the M&M's and hopefully mitigate any disappointment.

We assure you this offer is made with your best interest in mind, aiming to address the inconvenience you've experienced promptly. If this solution is acceptable, please let us know, and we will arrange for the compensation immediately. We value your patronage and feedback, and should there be any more ways we can assist you or any further concerns you wish to share, please do not hesitate to contact us.

We're committed to ensuring you enjoy our products and are satisfied with our service. Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.

Best regards,

Matt

******

Customer
07:17 PM ( 3 hours ago )

Bad customer service , do not want 15 dollars, want a brand new Easter basket sent to me overnight for Easter, that has not been tampered with, or should I post this photo on your reviews, so it does not happen to anyone else, i do not have time to take it apart for a bag of m&ms, not right.
Sent from my 📲

******

Canterberry Gifts
07:37 PM ( responded in 19 minutes )

We have tried to be accommodating by giving you a $15 refund for the bag of M&M's worth $0.95 (95 cents) We find this to be a very reasonable accommodation, but unfortunately you don't. If you don't wish to accept this offer that's your choice.

******

McKenzie Dorothy
08:01 PM ( 2 hours ago )

I will give you a review post the photo and post it on social media.This is wrong

******

McKenzie Dorothy

08:30 PM ( 2 hours ago )

I should not have to shop for m and M nor have to take this apart.Part of the joy for a child is the authenticity of the wrapping it never goes back the same.
I do not want your fifteen dollars I want what I paid for.I took a photo of this.
Sent from my iPhone, please credit right away, or send the new basket over night , not tampered with, terrible service, do you want me to post this picture on your reviews, so that does not happen to anyone else, i’am 66 years old and paid to have this delivered perfectly.

*******
Canterberry Gifts
09:54 PM

Dear Dorothy,
We do understand you are frustrated and we would like to come to a mutual agreement. I am willing to still offer you the $15 refund for the broken bag of M&M's OR if you prefer a full refund for the basket, you can return the full basket as is back to us (we will provide you with a paid shipping label) and we must receive the basket in the same/similar shape as the picture you have provided to us.

This basket has been in your possession since March 11th (12 days) and we are still trying to work with you. We are a family owned business and we are doing all we can to work with you in a reasonable manner. I have provided proof of delivery date below for your records as well.

Please let me know how you would like to proceed.

Best regards,
Matt

Svar från Canterberry Gifts

13 dec. 2023

Gregory if you review our shipping policy for that order we are in a seasonal Crunch and we explained that it will take 4 days for the order to be processed. We are completely transparent about what the shipping times are for the holiday season. That being said your shipment is arriving today according to UPS.

https://www.ups.com/track?track=yes&trackNums=1ZG04H720318231838

Svar från Canterberry Gifts

24 okt. 2023

Hi Gwendolyn,

We deeply regret that your experience with us did not meet your expectations. Please understand that our intention has always been to provide the best possible service to our customers. We have provided you with a full refund option, along with a prepaid shipping label for the return of the package.

It's important to us that every customer feels valued and heard. While many have had positive experiences with us, we acknowledge that there can be instances where we may not meet everyone's expectations. We believe we've taken appropriate measures to address your concerns by offering a refund upon the return of the item.

Warm regards,

Matt