I have called twice of two days and both times have been incredible. Leah is an angel!! She was so helpful and calming that made all my enquires resolved in no time. Highly recommend this platform and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... Se mer
Företaget har svarat
soo many integrations, does not link into your bank account well unless its uk based it seems, alot of the application seems to have bug like you would input the data save it then it would revert back... Se mer
This is my first time to do everything online with rental application process. Staff Edward is my lifesaver! He's very professional, knows his stuff, very knowledgeable in his field, very understandin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Kontaktuppgifter
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, Storbritannien
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4,1
Bra
3 tn omdömen
Har besvarat 2 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Canopy
Hi there Achuth! Amazing to hear, thanks for leaving a review!
Etin was more than helpful
I was very apprehensive about giving financial details into a potential public space, but Erin was more than helpful in assisting me to complete all the admin needed for me to be a guarantor for my Granddaughter.
24 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi J Morton! Erin will be delighted to hear this, this is amazing to hear. best of luck! Thank you!
Pleasant Staff
Holly was pleasant and listened. She made the whole experience easier. She went over and above to ensure the referencing was completed in time- thank you!
21 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi there! This is amazing to hear, thank you so much!
As a tenant it's awful how you are…
As a tenant it's awful how you are treated. The website will say things have been sent to referees when they haven't. Things are sent to junk mail. Lots of invasive checks . Makes sense in a capitalist system that doesn't care about the vulnerability of being a tenant. Just want to say to any other tenants who've been treated like crap by this company (and the estate agents) that I see you.
19 november 2025
Omdöme utan inbjudan
The questions were fair and direct.
14 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi Mayowa! This is amazing to hear, thank you for leaving a review!
Svar från Canopy
Hi Dace! Thank you for the feedback, we really appreciate it!
yeah was easy to use
13 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi Craig! Amazing to hear thank you so much!
modern and quick
11 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi there! Great to hear, thank you for leaving a review!
The team were very helpful
The team were very helpful. Erin really went above and beyond and was very informed and friendly. Thank you!
10 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi Michael! Amazing to hear - Erin will be delighted to hear this. Thank you for the review!
nice but could be a little easier
6 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi Resul! Thank you for the review, we appreciate this!
Completing the form
I have been able to complete the form. However, I struggled and I emailed Canopy Team for help. I got a reply of someone responding but this has not come through and yet, I get reminders to complete the form. Therefore, I put all the documents together and sent it
5 november 2025
Omdöme utan inbjudan
very user-friendly and intuitive
4 november 2025
Omdöme utan inbjudan
Svar från Canopy
Hi Iveta! We love to hear this, great to hear you had a great experience with platform - thank you!
DISGRACEFUL Experience
My employer reference was pending for over a week due to utter negligence from the Canopy staff. Once Canopy initiated contact with my employer, they asked Canopy to send information to proceed with the verification. My employer opened a ticket internally but Canopy never replied in time (2 business days) forcing the ticket to be closed. Then Canopy replied after 3-4 days which created another ticket and they again didn't reply in time so that ticket was closed. They have never provided the information my employer has asked them for and only sent emails to open the ticket.
I was asked to provide some information that I provided in an hour when it was originally asked. But they never saw my reply and asked for the information again the next day. This has happened numerous times!
Moreover, they lied to my rental agency that I or my employer haven't responded when in fact its their arcane and messed up systems that don't function properly.
I don't think Canopy is in any position to work as a reference agency.
30 oktober 2025
Omdöme utan inbjudan
Svar från Canopy
Hello Jeyalakshmi! Thank you for leaving us a review - this is amazing to hear!
Very straightforward
Very straightforward to use, so very happy. Everything joined up nicely.
30 oktober 2025
Omdöme utan inbjudan
Svar från Canopy
Hello Anthony! Thank you for leaving a review. We love making lives easier with our fast working tech, people and data. This is brilliant to hear!
Svar från Canopy
Hello Lorraine! We love to hear this - thank you!
Awful / invasive / poorly trained
Terrible service, and I'll never rent a property partnering with Canopy again. Fast customer service response but repeated mistakes made checking my documents and savings, they ask you to provide more proof of income than you have when getting a mortgage or a personal loan which is very odd. They make a lot of mistakes and their reference passport is so hard to fill out. After three weeks of solidly spending two or three hours a day on it it's finally sorted but ive never known such invasive referencing procedures. They also make decisions on your behalf about how much rent you can afford without asking anything about your outgoings. In my case they understimated what I could afford by £300. 1/10 would not reccoment anyone partner with this company or that anyone rents through a landlord using it.
28 oktober 2025
Omdöme utan inbjudan
Very User Friendly
It was easy to enter information and it provided solutions for what could not be provided.
28 oktober 2025
Omdöme utan inbjudan
Svar från Canopy
Hello Christabel! We love providing the best solutions - thank you for leaving a review!
Svar från Canopy
Hello there! Amazing to hear - thank you for leaving a review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.