I have called twice of two days and both times have been incredible. Leah is an angel!! She was so helpful and calming that made all my enquires resolved in no time. Highly recommend this platform and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... Se mer
Företaget har svarat
soo many integrations, does not link into your bank account well unless its uk based it seems, alot of the application seems to have bug like you would input the data save it then it would revert back... Se mer
This is my first time to do everything online with rental application process. Staff Edward is my lifesaver! He's very professional, knows his stuff, very knowledgeable in his field, very understandin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Kontaktuppgifter
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, Storbritannien
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4,1
Bra
3 tn omdömen
Har besvarat 2 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Canopy
Hi Kevin! Great the hear, thank you for the review!
I wouldn’t even give it one star
I wouldn’t even give it one star! You phone Canopy, “ Hello. Let’s mojo, how can I help?” I need to speak to someone from Canopy please. “ Yes. That’s me. How can I help?” But you didn’t answer the phone with the word Canopy in. “ but we are the same company!
They might well be the same company but they obviously don’t communicate with each other. An email arrives from Let mojo re not filling in the reference form properly and immediately another comes from Canopy telling me it’s completed. My husband has his own firm to fill only yes/ no answers so no chance of elaborating. The rent comes out of my bank account and not out of husbands so technically he’s never rented before! So he has to provide a character reference! His income doesn’t warrant him renting the property! So I can rent and live there on my own but without my husband! My present landlord has had to supply a reference twice. One for me and another for my husband. I get an email saying let’s arrange your removals for the 18th. That should be fun. Our moving date is the 24th. This company should not be trading! They are pressing me to purchase home contents insurance, advising me which utilities to use and suggesting I consolidate our outgoings into one monthly payment. Letmojo/ Canopy should not be trading.
27 mars 2026
Omdöme utan inbjudan
Quick and kind -willingness to continue…
Quick and kind -willingness to continue helping
31 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Inês! This is great to hear, thank you for the review!
The forms were not too complicated. very easy to complete all sections
Easy to complete
30 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Norma! This is great to hear, thank you for the review!
Do your research
One of the reasons I joined Canopy was to boost my credit score and improve visibility into my rent payments.
Little did I know that this platform does not report to all agencies; it only appears on my Equifax, and has done nothing for my score!
My mortgage provider is not interested in Equifax, only checks my file as it is more accurate, a waste of money for two years!
25 mars 2026
Omdöme utan inbjudan
terrible and unfair behaviour from…
terrible and unfair behaviour from Kathy. Never again
23 mars 2026
Omdöme utan inbjudan
Instructions easy to follow
Instructions easy to follow, happy customer
19 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Ivy! Thank you for the review, this is amazing to hear!
Really easy to do.
18 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Fiona! Thank you for the review!
Complicated but Support very good
Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thorough but nightmare to sort out
10 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Mrs S! We are sorry to hear you experienced some complications, but glad Erin was able to support you through it. Thank you for the review!
Clear and understandable use and access
9 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi John! Amazing to hear, thank you for the review!
Needed the Personal touch
Initially found trying to complete the online process really problematic (probably as I am self employed so more complicated) however I called the helpline and spoke to Erin who quite honestly turned this score from a 1 to a 4 she was very helpful and made sure I got the form complete.
5 mars 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Mark! Sorry to hear you encountered some issues but great to hear Erin could support you through it. Thank you for the review!
So easy to do
26 februari 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Del! Great to hear, thank you for the review!
Really easy to use app
Really easy to use app. Very quick to process to complete your referencing. Friendly customer service with fast responses.
25 februari 2026
Omdöme utan inbjudan
Svar från Canopy
Hi there! Amazing to hear, thank you for the review!
Svar från Canopy
Hi Sunita! Amazing to hear, thank you for the review!
They will sell your data
They will sell your data and you will get spam calls and emails relentlessly from 3rd party bills providers.
23 december 2025
Omdöme utan inbjudan
Pretty easy to upload
Pretty easy to upload - better on the app than a laptop. Erin very helpful on the chat.
19 februari 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Isabel! Great to hear you had an easy experience, Erin will be delighted to hear this and thank you for the review!
Great service
17 februari 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Tafadzwa! Thank you for the review!!
Very quick and easy process
Very quick and easy process, and even better dealing with someone who was very friendly and escalated my query
19 februari 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Erin! This is amazing to hear, thank you for the review!
Stressful but needed to be done
19 februari 2026
Omdöme utan inbjudan
Svar från Canopy
Hi Lorna! Thank you for your review and your feedback, it means a lot to us
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.