Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mer
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Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mer
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Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mer
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Företagsinformation
Skrivet av företaget
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktuppgifter
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
247 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After a 10hour drive in the rain
After a 10hour drive in the rain, the hot tub was most enjoyable. Room was comfortable, quiet and clean.
Great location, nice to have the restaurant and bar inside the building.
14 september 2026
Svar från Hotels.com
Hi,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Hotel was dirty
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs and really dirty bedding. Also shower only had cold water, and stayed with family of 4 and hotel wouldn’t give us more then 2 towels , they said there washers were broken! Worst experience at a hotel in my life. And hotel wouldn’t give refund told us white people are to picky go stay somewhere else.
5 september 2026
Svar från Hotels.com
Hi Cori,
Thank you for sharing your feedback. It sounds like there were serious concerns with the hotel stay, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
This app makes it easy to find the…
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of the options and secure a booking. I feel like there’s an extra layer of security using this app.
18 augusti 2026
Svar från Hotels.com
Hi David,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
J'aimerais savoir pour le remboursement…
J'aimerais savoir pour le remboursement de la location car je me suis trompé dans les date
16 september 2026
Svar från Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter.
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Very smooth and efficinet reservation
Very smooth and efficinet reservation, no fuss and userfriendly!
16 september 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The process was fast and customer…
The process was fast and customer service was helpful.
1 september 2026
Svar från Hotels.com
Hi Richard,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Prices are competitive and the site is…
Prices are competitive and the site is easy to navigate and book nights.
15 september 2026
Svar från Hotels.com
Hi Rob,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and quick way to book hotels.
Easy and quick way to book hotels.
I have used hotels.com for many years and love it.
26 augusti 2026
Svar från Hotels.com
Hi PHILIP,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Room was clean bedding as well.
Room was clean bedding as well.
We had arrived early but were let in because the room was ready
1 september 2026
Svar från Hotels.com
Hi Haidi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Zaven,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
I made the mistake of booking a three…
I made the mistake of booking a three night stay without signing in and immediately (within the hour) contacted support to try and connect my booking with my account so I could receive my reward points. They refused
1 september 2026
Svar från Hotels.com
i Jody,
Thank you for sharing your feedback. It sounds like there were issues linking your booking to your account, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Had to cancel my reservation
Had to cancel my reservation. Was not given a refund. If I had booked directly with the hotel I could have cancelled at any time. Fortunately I did take the cancellation insurance, however it was through a third party who make you jump through all kinds of hoops and justifications with documentation as to why I cancelled the booking. This process alone took hours of my time to complete (which I assume is the entire point), exceeding the value of the reservation itself. I will not be using Hotels.com again.
12 september 2026
Svar från Hotels.com
Hi Scott,
Thank you for sharing your feedback. It sounds like there were issues with cancellation and refund handling, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
we deleted your app as there is no…
we deleted your app as there is no collaboration from your side when an error was made uppon booking and we have to foot the 400$ bill plus paying another time for a new room, its nasty that you rob people that way I will never use your service ever again!
31 augusti 2026
Svar från Hotels.com
Hi Julie,
Thank you for sharing your feedback. It sounds like there were issues with a booking error and added charges, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Easy to book
Easy to book. Super 8 was tidy, good location to amenities, staff very friendly.
3 september 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to use platform that yields…
Easy to use platform that yields savings. I’ve used it for over 12 years - excellent service. A very wide range of accommodation offering.
10 september 2026
Svar från Hotels.com
Hi Jerry,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
About the booking
About the booking, everything went well; but sometimes, the deals offered are not as good as expected, compared to the rates offered directly by the hotel.
But I'm willing to use again Hotels.com in the future.
9 september 2026
Svar från Hotels.com
Hi Robert,
Thank you for sharing your feedback. We understand your concerns about pricing and deal value.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Check-in went quickly and smoothly.
Check-in went quickly and smoothly.
After a long day of travelling, I was happy to get to my room and relax.
30 augusti 2026
Svar från Hotels.com
Hi Arlene,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I was double billed
I was double billed. Hotels charged me when I made the booking.
However I was charged again by the auberge Couvent.
They did not accept that i had already paid thru hotels perhaps because their front desk received info that was incomplete.
They did not accept the receipt I received from hotels, in my email.
I paid up to avoid a prolonged period of discussion especially because their front desk was not well organized and there was also a language barrier.
I have checked my credit card and both charges are on it.
Now, I would like the auberge to refund me the second payment.
Thank you for your help.
Sudipta Maitra
6 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your feedback. It sounds like there was a duplicate charge on your booking, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.