Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mer
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Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mer
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Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mer
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Företagsinformation
Skrivet av företaget
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktuppgifter
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
246 omdömen
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Full of Fake Reviews and Can’t be Trusted
I made the mistake of booking a hotel based on Hotels.com’s photos, hotel rating, and reviews. I didn’t double check the reviews posted on Google before booking because I thought Hotels.com would be an accurate and trustworthy place to book through. I learned my lesson and will not be trusting Hotels.com for future bookings because despite the hotel’s recent and positive reviews on Hotels.com, arriving at the hotel the night of our stay showed us a completely different story. The hotel looked nothing like the photos. It was dingy and gross. There was dust everywhere and it looked dilapidated and old. After an hour, the hotel was so bad that we chose to cancel the rest of our stay and just go back home. Completely ruined our vacation. We tried to get some kind of compensation through Hotels.com for the stay, as we had only left our bags in the room to get something to eat and returned before leaving and never touched the bed or other items in the room, but Hotels.com wasn’t able to contact the property, so they couldn’t even get us a partial refund for the first night. Hotels.com was also not able to guarantee that we’d get a refund for the second and third night, despite us tracking down the hotel manager and having him speak to the Hotels.com representative over the phone with us (we did end up getting refunded for the second and third night, but had to leave without it guaranteed to us). Overall, I’ve learned to use another booking site, as this one is rampant with fake reviews and their customer service team did not help us get our refund, leaving us to argue with the hotel manager ourselves.
Edit:
LOL so someone from Vrbo Customer Support replied to this review that they would be reaching out to find out what happened in my experience and then they deleted the reply and wrote a new reply saying thank you for the feedback and they’ll “consider” it going forward… so I think that describes exactly the kind of customer support you’ll receive from Hotels.com if there’s an issue with your stay. “We’ll help you until you actually need help, and then we’ll tell you that we won’t do anything and you need to figure it out with the hotel, meanwhile the hotel tells you that you need to figure it out with Hotels.com”. Don’t waste my time promising you’ll reach out and help and then take it back the moment it requires you to do your job.
30 augusti 2026
Svar från Hotels.com
Hi,
Thanks for sharing your experience. Feedback is important to us, and we will consider it as we continue improving our products and services.
Thanks,
Vrbo Customer Support Team
Svar från Hotels.com
Bonjour,
Merci d’avoir partagé votre expérience. Nous sommes ravis d’apprendre que tout s’est très bien passé et que vous n’aviez rien de plus à ajouter. Nous comprenons à quel point il est important de vivre une expérience fluide et satisfaisante.
Merci,
Hotels.com Customer Support Team
Quiet room
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight or that was discontinued? Good value for the price
22 september 2026
Svar från Hotels.com
Hi Elaine,
Thank you for sharing your feedback. We understand how much a quiet, clean stay and friendly service matter, and we appreciate you highlighting the value of your visit along with your comments about the pillows and restaurant discount.
Thanks,
Hotels.com Customer Support Team
Room with view was great
Room with view was great, but there was no breakfast or parking free.
Hotels should specified that breakfast and parking is available but not free.
We got voucher for eating with 50 % off.
We called the number and they said that is located in there Wyndham hotel steak house.
We ordered meal to find out that was not the place for a discount.
We question reception why someone on the other side said that that was a place.
So We felt cheated by Hotels and representatives of voucher.
There was no breakfast for us and parking out of hotel was 55 dollars for night ,but in hotel was 75plus tax.
I will now calling certain hotel myself to be sure that parking and breakfast is free
14 september 2026
Svar från Hotels.com
Hi Jolanta,
Thank you for sharing your feedback. We understand how important clear information about breakfast, parking, and dining offers is when planning a stay, and we can see how the mixed details affected your overall experience.
Thanks,
Hotels.com Customer Support Team
Bookings are easy
Bookings are easy, always reserved when we arrive. We love the buy 10 get one free.
18 augusti 2026
Svar från Hotels.com
Hi Randy,
Thank you for sharing your feedback. We understand how important an easy booking process and a smooth arrival experience are, and we are glad the rewards benefit adds value to your stays.
Thanks,
Hotels.com Customer Support Team
Easy to book and navigate
19 september 2026
Svar från Hotels.com
Hi Jadranka,
Thank you for sharing your feedback. We’re glad to hear the booking process and navigation were easy to use.
Thanks,
Hotels.com Customer Support Team
Staff was wonderful and very helpful…
Staff was wonderful and very helpful would recommend this place for a nice quiet relaxing getaway
20 september 2026
Svar från Hotels.com
Hi Dorothy,
Thank you for sharing your feedback. We’re glad to hear the staff was wonderful and helpful, and we’re pleased this felt like a nice quiet relaxing getaway.
Thanks,
Hotels.com Customer Support Team
Quick and simple way to book a hotel
Quick and simple way to book a hotel! Thanks again!
21 september 2026
Svar från Hotels.com
Hello,
Thank you for sharing your experience. We’re glad to hear booking your hotel was quick and simple. It’s great to know the process was easy and convenient for you.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear the choices were clear and the prices were competitive. It’s great to know you found good value while booking.
Thanks,
Hotels.com Customer Support Team
Easy to book
21 september 2026
Svar från Hotels.com
Hi Paul,
Thank you for your review. We’re glad to hear the booking process was easy. A simple and smooth experience can make all the difference when planning a stay.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hello,
Thank you for taking the time to share. We’re glad to hear everything was as expected and that the property was clean, quiet, and well situated. Having a comfortable stay in a convenient location is always important.
Thanks,
Hotels.com Customer Support Team
Easy and affordable
Easy and affordable. But I still think you can do better on your pricing.
9 september 2026
Svar från Hotels.com
Hi Robert,
Thank you for bringing this to our attention. We’re glad to hear the booking process was easy and affordable, and we appreciate your comments about pricing. We know how important it is to find the best possible value when making travel plans.
Thanks,
Hotels.com Customer Support Team
tried to cancel the reservation
tried to cancel the reservation. Hotels.com said that it was the decision of the hotel. The hotel said it was the decision of the Hotels.com. Cost me $280.23 for 2 nights = $560.46. No apology...no empathy. Basically told me "its too bad your business travel plans changed...not our problem. You should read the terms and conditions prior to cancelling next time."
I have been using hotels.com for many years. With this response, if not corrected will be the last time I use your website to book a hotel. Dave Wowchuk
Hotels.com itinerary: 72076756431959
Purchase date: Jul 14, 2026
24 augusti 2026
Svar från Hotels.com
Hello David,
Thank you for bringing this to our attention. Your concerns about the cancellation experience and the conflicting information you received about the decision are clear. Clear support is important when travel plans change.
Please contact us through our Help Center at ca.hotels.com/helpcenter to get help with this.
Thanks,
Hotels.com Customer Support Team
All was well
All was well. The "breakfast in a bag" was a bit lame in place of a continental breakfast!
11 september 2026
Svar från Hotels.com
Hi Mandy,
Thank you for taking the time to share your feedback. We’re glad to hear the rest of your stay went well, and we appreciate your comments about the breakfast option. Meal offerings can make a big difference to the overall experience.
Thanks,
Hotels.com Customer Support Team
Everett Motel 6 experience
The room was a bit dingy. The area a little sketchy. And we were only left on tiny bar of soap. Shampoo would have been nice. It was utilitarian. With earplugs you got a good sleep. And the price was reasonable. So, in that way, you can't complain much.
15 september 2026
Svar från Hotels.com
Hi Jeffrey,
Thank you for taking the time to share this. We’re glad to hear the price felt reasonable and that you were able to get a good night’s sleep. We understand your comments about the room condition, the area, and the limited toiletries provided.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
i try to have crédit for errer on date…
i try to have crédit for errer on date and bad
10 september 2026
Svar från Hotels.com
Hello Eric,
Thank you for sharing your feedback. We understand your concern about the booking date error and your request for credit. We know how important it is to have clear support when changes are needed.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Location and price
Location and price. The hotel was very clean staff very accommodating and everything you needed was right there.
14 september 2026
Svar från Hotels.com
Hi Donald,
Thanks for sharing your feedback. We’re glad to hear the location and price worked well for you and that the hotel was clean, convenient, and supported by accommodating staff. It’s great to know everything you needed was close at hand.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hello,
Thank you for your review. We’re glad to hear the location, price, and hotel all stood out for the right reasons. It’s great to know your stay left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Never will use hotel bookong again
Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapointed youth. I will never use hotel bookinh again. No help no customer service.
21 september 2026
Svar från Hotels.com
Hi Leona,
Thank you for bringing this to our attention. We can see why the cancellation of your room shortly before your stay, along with the impact on your youth trip, would be very upsetting. Reliable support is especially important when travel plans involve a group.
Please contact us through our Help Center at hotels.com/helpcenter so we can look into this with you.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Grace,
Thank you for sharing your experience. We’re glad to hear your stay was quiet, well priced, and supported by great service. It’s wonderful to know the people there helped make your visit a positive one.
Thanks,
Hotels.com Customer Support Team
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