Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mer
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Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mer
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Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mer
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Företagsinformation
Skrivet av företaget
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktuppgifter
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
246 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
No confirmation email received.
No confirmation email received. No update to reservation available. Just typical. Take the fee, offer no level of service. What a joke.
13 september 2026
Svar från Hotels.com
Hi Mark,
Thank you for sharing your feedback. We understand your concerns about your booking confirmation.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
What went wrong THIS TIME.
What went wrong this time? good choice of wording by you. it took 5.5 hours and 5 different employees to fix a small problem. Your staff need training so they can actually help your customers with problems.
8 september 2026
Svar från Hotels.com
Hi Jeffrey,
Thank you for sharing your feedback. We understand your concern about the amount of time and repeated contact it took to resolve the issue, and we can see why a smoother and more efficient experience was important to you.
Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Mary,
Thank you for sharing your experience. We’re glad to hear you found the site easy to navigate and that everything went smoothly. We understand how important it is to have a simple and hassle-free booking experience.
Thanks,
Hotels.com Customer Support Team
Cost of insurance on room was twice the…
Cost of insurance on room was twice the price I was quoted. Won’t use hotel.com again
5 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the insurance charges.
Please reach out to us via our Help Center at CA.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Need to improve the process to change…
Need to improve the process to change the currency price that the hotels are listed.
30 augusti 2026
Svar från Hotels.com
Hi Joanne,
Thank you for sharing your feedback. We appreciate your comments about the currency display process for hotel listings, and your input helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy no fuss
18 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the process was easy and hassle-free for you. We understand how important it is to have a smooth and straightforward booking experience.
Thanks,
Hotels.com Customer Support Team
ease of finding hotels on this website
ease of finding hotels on this website. I get good value for my stay.
2 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear you find it easy to search for hotels and get good value for your stay. We understand how important it is to have both convenience and value when booking.
Thanks,
Hotels.com Customer Support Team
The hotel was wonderful
The hotel was wonderful - beautifully decorated and superb location by the water. The bed was incredibly comfortable and the process was smooth from booking to checkout. Staff and breakfast were exceptional. I highly recommend this B&B!
12 september 2026
Svar från Hotels.com
Hi Jackie,
Thank you for sharing your experience. We’re glad to hear you had such a wonderful stay and that everything from the setting to the service helped make it memorable. We understand how important it is to enjoy both comfort and a smooth experience from booking through checkout.
Thanks,
Hotels.com Customer Support Team
Make sure you keep receipts
Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 200 back with no avaliable room discount nothing I was not very happy cost me more then anything
18 september 2026
Svar från Hotels.com
Hi Sophie,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Easy to book my plans changed and easy…
Easy to book my plans changed and easy to cancel.
14 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and that managing your plans felt simple when they changed. We understand how important flexibility is when travel plans need to be updated.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Bill,
Thank you for your review. We appreciate you sharing your feedback about the property's appearance and the room experience. We understand your concern and value you taking the time to let us know.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
EXCELENTE
Yes, all the help and opportunities to get a place with good quality and amenities, I like to use Hotels.com.
29 augusti 2026
Svar från Hotels.com
Hi Javier,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
The app easily allowed me to change…
The app easily allowed me to change dates ahead of time, I mistakenly reserved the wrong weekend
18 september 2026
Svar från Hotels.com
Hi Ronald,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Vite et facile d’obtenir une
Vite et facile d’obtenir une confirmation d’une réservation
14 september 2026
Svar från Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
It was seamless
It was seamless, and the hotel was amazing. Staff didn't treat us any differently even though we booked through a 3rd party site.
12 september 2026
Svar från Hotels.com
Hi Jennie,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I booked and paid on line with my…
I booked and paid on line with my visa/debit card when I got to the hotel they want to put a damage deposit on my credit card I said no it is full just bought parts for my business! They said run it anyway so it came back declined! So now they won’t let me stay without a credit card! I said when I paid on line there was no mention of a credit card upon checking in! The clerk said ask for your money back from the hotels.com I already know this isn’t going to happen cause I made a mistake on another site and I was stuck with it ! I said won’t happen told them to give me the money back there going to get paid from this site nope won’t happen! So final they took a deposit of 500 dollars from my account which when I looked at my credit card statement they tried for 150 so why would it be 500 so needless to say we didn’t eat well at the horse show until we got our deposit back to go home not sure if I will use one of these booking sites again and these people they have hired at these hotels need some manners or go back where you came from ! They want to come to Canada but they want to act and change it to be like there country! Then don’t come he if you don’t want to act like a Canadian
7 augusti 2026
Svar från Hotels.com
Hi Randy,
Thank you for sharing your feedback. We understand your concerns about the check-in process and related charges.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Room was clean and roomy
Room was clean and roomy. Great location to casino and mall. Dropped a chunk of money in both of those places!
3 september 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Booking with hotel.com was easy from…
Booking with hotel.com was easy from starting my search until checking out. I would definitely recommend.
23 augusti 2026
Svar från Hotels.com
Hi Lynda,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Excellent facilities
Excellent facilities, grand cuisine, Super friendly staff, pleasant Nature surroundings
10 augusti 2026
Svar från Hotels.com
Hi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
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