Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mer
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Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mer
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Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mer
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Företagsinformation
Skrivet av företaget
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktuppgifter
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
247 omdömen
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Booking was a failure
We were booked at a hotel that was fully under construction (SureStay by Best Western Brockville). No, there was no clearly visible posting on the website upon booking. All the windows were taped up with plastic, fork lifts with workers were working. The reception area was in a tiny little space around the hotel it seemed lit a small janitorial closet. The lady at the front desk was kind and I felt bad for her because people would pull into the lot and drive away. The hotel looked dilapidated and deserted. Hotels.com told me the rooms were sleepable, and yes upon first glance they seemed ok, except there was a VERY strong smell of chemicals that being someone with respiratory issues could not endure. After being on the phone for an hour fighting to cancel our reservation we tried to find another hotel in the area but being a long weekend they were all fully booked. We ended up driving an hour to another city to get a room. I’m disappointed that hotels.com could not find us another room, they said we did not qualify or meet the relocation requirements. Although the gentleman on the phone tried to be courteous he was not able to assist us and meet our standards. We were left fending for ourselves. I will not be using hotels.com or any 3rd party booking site again. It’s just too much of a risk and a hassle. I will say the hotel should have worked on sections of the hotel allowing customers to feel comfortable to stay in the u touched side of the hotel. I’m sure once the renovations are done this will be a lovely hotel but during renovations I do not suggest anyone staying here. If I could I would post the pictures we took as proof that my claims are not exaggerated.
3 september 2026
Svar från Hotels.com
Hi Tiffany,
Thank you for sharing your feedback. It sounds like there were concerns with the hotel condition and the support experience, and this clearly affected your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Everything was great
Everything was great, easy booking and everything in one place
13 september 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
hotels.com easy and reliable
15 september 2026
Svar från Hotels.com
Hi Keith,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Je n’ai jamais pu communiquer avec le…
Je n’ai jamais pu communiquer avec le personnel de l’hôtel via votre application et il n’avait pas reçu mes demandes.
2 september 2026
Svar från Hotels.com
Merci de nous avoir fait part de cette expérience. Nous aimerions comprendre ce qui s’est passé et nous efforcer d’améliorer votre expérience à l’avenir. Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions vous aider à résoudre ce problème.
The hotel looked like a prison dorm…
The hotel looked like a prison dorm very ugly and not very clean
4 september 2026
Svar från Hotels.com
Hi Ivana,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel condition, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Transparent pricing and easy comparison…
Transparent pricing and easy comparison shopping make it easy to find deals and promotions.
Refrain from disappointing hotels by referring to other travelers' ratings and reviews (regarding cleanliness, service, soundproofing, and transportation).
Flexibility and instant confirmation allow for booking and check-in anytime, with many room types offering a "free cancellation" option, giving you more flexibility in your travel plans.
Member rewards and points system: there's a membership tier system (accumulating points earns you discounts, free upgrades, or late check-out).
23 augusti 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to use and navigate through
It is easy to navigate and search to specific things we are looking for in our stay, using filters specific to your needs and wants
11 september 2026
Svar från Hotels.com
Hi Nadine,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I overbooked the guests as I was unsure…
I overbooked the guests as I was unsure how many would be coming and neither the hotel or hotels.com would do anything about it other then pointing the finger at each other for who to talk to.
11 september 2026
Svar från Hotels.com
Hi Adam,
Thank you for sharing your feedback. We understand your concerns about the guest details on your booking and the support you received when trying to resolve this.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks, Hotels.com Customer Support Team
The booking process was super quick and…
The booking process was super quick and easy. Was able to book the hotel from my phone the day before arrival at a hotel that I had been to before and preferred.
29 augusti 2026
Svar från Hotels.com
Hi Ernest,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
How welcoming we were received
How welcoming we were received. Assisting in several different things.
14 september 2026
Svar från Hotels.com
Hi Francis,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter
We like the room overall
We like the room overall, but we noticed a few issues. The water pressure to both the sink and bathtub quite weak. The bathroom door does not lock properly. Could you let us know if there are issues to other room? We were wondering if this room given to us because it was a discount price?
14 september 2026
Svar från Hotels.com
Hi Kim,
Thank you for sharing your feedback. We understand your concerns about your stay experience.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Very friendly and helpful staff .Rooms…
Very friendly and helpful staff .Rooms were clean and comfortable and quiet.All around great experience.
12 september 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
There’s a good selection of properties
There’s a good selection of properties, with good prices and the booking process is quick and easy.
31 augusti 2026
Svar från Hotels.com
Hi Laurie,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I was pissed off when i found the price…
I was pissed off when i found the price of the hotel was 60.$$ less that i reserve on hotel .com
26 augusti 2026
Svar från Hotels.com
Hi Paul,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel price, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team.
Easy booking
Easy booking, the website is easy to navigate and I like that there is an option to pay at the hotel.
11 september 2026
Svar från Hotels.com
Hi Danielle,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I book my hotel for 87 dollars a night…
I book my hotel for 87 dollars a night when i got my invoice it was over $500 , i call and they was spouse to take off $120 and when i checked my credit card it was only $60 taken off. Not good enough.
12 augusti 2026
Svar från Hotels.com
Hi Maxine,
Thank you for sharing your feedback. It sounds like there were issues with the booking total, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
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