Ordered a Praying mantis from bug pets arrived pretty much half dead a day later did die messaged them 3 times no reply will never buy From them again
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a mantis and chose a delivery date. Unfortunately the delivery date was missed. I did email them through their webpage I got a dispatch email the very next day and the received the mantis th... Se mer
Did not receive my order the day it was supposed to come. There is no phone number so you have to send emails through their website, don't know if i am going to receive my mantis as they have made no... Se mer
Ordered a ghost mantis starter kit on Oct 1st, and when prompted I selected Oct 7th for delivery. The day came and nothing.. I emailed them but even now I still haven't had a reply. A few days later i... Se mer
Företagsinformation
- Djuraffär
- också i
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Skrivet av företaget
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Kontaktuppgifter
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Storbritannien
- bugpets.co.uk
2,2
Dålig
142 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing
Great packaging arrived when they said great communication from them Will be ordering again from them when wife let's me get more haha
26 april 2023
Lovely healthy adopted mantids & a hand…
Lovely healthy adopted mantids & a hand written note explaining each one. Arrived with a heat pack to keep them warm on their journey.
17 april 2023
Fantastic customer service
Fantastic customer service, we will definitely be coming back for more bugs.
5 april 2023
My son absolutely loves his new mantis…
My son absolutely loves his new mantis and he is already planning his next one
29 mars 2023
no communication or jumping spider…
no communication or jumping spider received
6 april 2023
Omdöme utan inbjudan
Can't recommend enough!
Really helpful service, so easy to choose and order. Fantastic packaging, so different from my last experience with another company, which was a poor container and terrible service. She's super lively and inquisitive and in great condition, even the flys came in a fantastic package and we're ready to go. Absolutely will be using Bug Pets from now on. Really happy and cannot recommend them enough!
22 mars 2023
Great product...but
The product was just as expected and I love her and will take great care of her. However. The website is neglected somewhat. When I first made my purchase it put me throught the whole process of buying, even giving me a delivery date. This led me to waiting an entire day for it's arrival only to be told last minute that the website wasn't updated and there were shipping delays of the product. It got here in the end but I honestly think a frequently up to date store page would help this buisness out as some sections don't exist and the quantity of stock displayed is misleading. Very friendly staff though and options surrounding purchase and refund were accesible and flexible. Thank you.
15 mars 2023
I was nervous to buy online but these were brilliant
I was nervous to buy online, especially something like this. They were excellent and informative and everything was well packaged and great.
I plan to buy from them again
16 mars 2023
Good advice given and quick response to…
Good advice given and quick response to questions.
5 mars 2023
I was very happy with the whole process…
I was very happy with the whole process sof ordering my beautiful new creature.
The website is easy to use, has a nice selection and delivery was prompt.
My prey mantis turned up healthy and safe in a nice warm, well packed box.
Cannot fault it, will buy from this company again without hesitation and recommend then to anyone who is looking for a creature.
13 mars 2023
Great experience
I ordered a mantis starter kit off of them, the mantis arrived healthy and is doing fantastic. Heat pack was still warm on arrival. I will be buying again soon once I feel comfortable I can take care of two mantids at once.
14 februari 2023
No dispatch confirmation as promised…
No dispatch confirmation as promised and pretty bad considering it’s live animals - just lucky I was home when they delivered in a cold day..!
But can’t fault the product or little Mantis 5 stars for that.
1 februari 2023
Starter Kit
I ordered the mantis starter kit, and I couldn’t be happier. This was my first mantis, and I was extremely pleased to see that she arrived happy, healthy, well-fed, and well-packaged. The mantis is gorgeous, friendly, and lively, and the kit is extremely high quality and was exactly what I was looking for as my first experience with these lovely animals. I will absolutely be back in the future! :)
7 februari 2023
Excellent
Ordered a ghost mantis and giant African. Both arrived in good health, could not be happier with my purchase. Will be ordering again in the future.
27 januari 2023
Omdöme utan inbjudan
very pleased
giant asian mantis arrived well packaged and healthy. very happy with my purchase.
25 januari 2023
Omdöme utan inbjudan
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