Ordered a Praying mantis from bug pets arrived pretty much half dead a day later did die messaged them 3 times no reply will never buy From them again
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a mantis and chose a delivery date. Unfortunately the delivery date was missed. I did email them through their webpage I got a dispatch email the very next day and the received the mantis th... Se mer
Did not receive my order the day it was supposed to come. There is no phone number so you have to send emails through their website, don't know if i am going to receive my mantis as they have made no... Se mer
Ordered a ghost mantis starter kit on Oct 1st, and when prompted I selected Oct 7th for delivery. The day came and nothing.. I emailed them but even now I still haven't had a reply. A few days later i... Se mer
Företagsinformation
- Djuraffär
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Skrivet av företaget
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Kontaktuppgifter
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Storbritannien
- bugpets.co.uk
2,2
Dålig
142 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good response when asked question…
Very good response when asked question they tried best answering and getting pictures if asked very good
17 juli 2023
Super happy with my new spider
Super happy with my new spider. Beautiful packed. Will definitely order from them again
27 juni 2023
Great and fast service
Great and fast service however I’ve noticed some other websites that sell critters enclose a little care sheet/ info sheet about the critter you have purchased as I would of loved to have known what life stage they are at of the time of purchase and what food they were being fed but other than that I can’t complain, my partner and myself have ordered a few critters now one a jumping spider and two mantids and all have come in perfect health
29 juni 2023
Excellent service
2nd time of ordering 4 jumping spiders nice and heathy great service packaging and delivery would recommend
5 juli 2023
Great company recommendations all.the way !!
Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contained. He's currently in his new habitat.. living the life of Riley.. perfect and I will definetly be re ordering more jumping spiders ..
3 juli 2023
great service- product arrived as…
great service- product arrived as stated.
will definitely purchase from Bug Pets in future
25 juni 2023
Superb service
Superb service, strongly recommend. Little cherub is a little smaller than I was expecting but he/she’s a beauty.
Great business and value.
24 juni 2023
Fast delivery and well packaged
Fast delivery and well packaged. Happy owner and happy and healthy mantis.
23 juni 2023
Recommended
Interesting selection of species, I purchased jumping spiders, very good communication, smooth transaction, spiders arrived well and doing well. Recommended seller
21 juni 2023
Omdöme utan inbjudan
Had some hiccups with delivery which to…
Had some hiccups with delivery which to cut the long story short arrived 6 days after ordering.
But the most important aspect of it all, was the speediness of the reply from Rosie which helped a lot when you're concerned if the pet you bought will be ok, due to the delay. It arrived safe and sound and well packaged. So thank you Rosie for your help, very good customer service hence the 5 star.
6 juni 2023
Always an absolute pleasure dealing…
Always an absolute pleasure dealing with Bug Pets, an easy to use system, a good range and quality of products and beasties available.
Everything is always well packaged and delivery are fast.
The responses to my email enquiries have been prompt and my questions have been quickly answered.
All I'm all I'm very happy with my purchases of a giant Asian shield Mantis, my giant African mantis and the live feed and equipment, I will definitely be using Bug Pets again.
4 juni 2023
prey mantis purchase
Well made mantis house great value for money great choice of bugs with all the info you need , excellent service will be using these guys again .
2 juni 2023
cute bugs arrived well and happy
21 maj 2023
Amazing customer service
Amazing customer service, Rosie was really helpful in helping me to decide which Mantis would be the best for me!
Everything came packaged safety aswell.
14 maj 2023
Fast delivery,well packaged,and one…
Fast delivery,well packaged,and one happy little spider.thankyou would definitely use this company again
14 maj 2023
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