Ordered a Praying mantis from bug pets arrived pretty much half dead a day later did die messaged them 3 times no reply will never buy From them again
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a mantis and chose a delivery date. Unfortunately the delivery date was missed. I did email them through their webpage I got a dispatch email the very next day and the received the mantis th... Se mer
Did not receive my order the day it was supposed to come. There is no phone number so you have to send emails through their website, don't know if i am going to receive my mantis as they have made no... Se mer
Ordered a ghost mantis starter kit on Oct 1st, and when prompted I selected Oct 7th for delivery. The day came and nothing.. I emailed them but even now I still haven't had a reply. A few days later i... Se mer
Företagsinformation
- Djuraffär
- också i
- Foderbutik
Skrivet av företaget
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Kontaktuppgifter
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Storbritannien
- bugpets.co.uk
2,2
Dålig
142 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order cancelled with no explanation
I ordered a Giant African Land snail from this shop only for the order to be cancelled. I was very disappointed as I was ready for the snail to arrive. I checked on the website and the snail I ordered was strangely marked out of stock even though they were in stock and I was able to purchase one a few days prior. I received no explanation for this. I have now successfully purchased a snail from another store
10 januari 2024
Svar från Bug Pets LTD
We are sorry we had to cancel your order. There will be a brief explanation on your refund notification. As sometimes happens, stock comes into us that for various reasons may not be in a healthy condition to ship. We do not ship any animal that we think may be adversely affected by transportation to the customer. This is for welfare reasons and because no one wants to receive a damaged, dead or dying pet. Health issues are not always apparent immediately as was the case with some of the snails we received recently and they were therefore pulled from sale. We are glad you managed to source another snail.
Amazing experience
Amazing experience. My spider turned up quickly and safely. Thank you!
12 december 2023
Great customer service on phone but order was cancelled
When we spoke on the phone the lady was very informative and helpful but unfortunately we’ve never received anything from them as both of the orders I did were refunded a few days later saying they were out of stock now. I had to go elsewhere because I needed the items for Christmas.
11 december 2023
Svar från Bug Pets LTD
I'm very sorry we had to cancel some orders close to Christmas, this was either due to stock not coming into us on time or customers not realising that if we didn't set an early cut off then some animals could be held up in cold sorting offices over the Christmas break.
Red-desert jumping spider
Great service and a beautiful jumping spider with fast delivery
5 december 2023
Lovely spider arrived quickly,packaged…
Lovely spider arrived quickly,packaged well,and in good health
14 december 2023
Recommended
Quick delivery even after having it delayed due to cold weather. Spider was safe and warm arrived with no issues
29 november 2023
Great place to buy bug pets and…
Great place to buy bug pets and accessories. Delivery was always on time and the animals are doing great. Everything came nicely packaged to avoid any incident during delivery. Will definitely order again in future.
2 december 2023
Omdöme utan inbjudan
Brilliant customer service
Bug pets has been brilliantly helpful, I had so many questions before ordering a Praying Mantis for my nephew’s birthday and Cathy got back to me quickly every time. Malachite (as she has since been named as she is green and African) arrived on time and in fine shape with all her associated housing, plants, kit and food, immediately grabbing a live cricket when offered, to the delight of her new owner, and tearing into it vigorously. She has been active and happy ever since, and the living environment looks amazing. Thank you for making a little boy and his family very happy 😊
4 december 2023
I have to say I am over the moon with…
I have to say I am over the moon with both the service and my lovely spider Alan.
Not only did I get great value for money , loads of advice but I was given products free .
Bugpets are amazing couldn’t Recommend them more
30 november 2023
Fast delivery & heating pack added
Fast delivery & a heating pack was added to ensure warmth. Was pleased about this since the temp of the day it was delivered were negative
25 november 2023
Outstanding customer service
Outstanding customer service. Small problem with order and was dealt with immediately. Will use the service again soon. Thank you very much
30 oktober 2023
I couldn't praise Bug Pets enough and I…
I couldn't praise Bug Pets enough and I would definitely recommend you to everyone so thank you Bug Pets.
4 november 2023
Delivery was spot on
Delivery was spot on, packaging clean and nice sorted. I will always recommend to go and check their shop.
1 november 2023
…Apache spider
spider arrived on time was well packaged great comication kept up ro date on shipping and the Apache spider arrived perfect packed and very healthy
2 november 2023
The insects deliverd on time and was…
The insects deliverd on time and was healthy and alive
1 november 2023
Spider arrived alive and heathy
Spider arrived alive and heathy. Is now doing well in his new home.
29 oktober 2023
Fantastic delivery and perfect…
Fantastic delivery and perfect spider,delivered safely and securely.
Will absolutely purchase again.
27 oktober 2023
All have turned up next day well looked…
All have turned up next day well looked after healthy I had a call at one point from a lady working packing my spiders and she was very helpful letting me know how the tarantulas were and such really helpful and will definitely be using again and give positive feedback to anyone interested thanks again
5 oktober 2023
My dream site!!
Healthy livestock, amazing selection of species and brilliant delivery time. I love insect rearing so will be using again! Got my favorite phasmid and he is doing great.
10 oktober 2023
Cannot fault this company
Cannot fault this company. Everything 1st class. Quick delivery and out baby snail was delivered comfortably and in good condition
2 oktober 2023
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