Buffaloex Omdömen 202

Spoke to a very rude call center agent called Kamohelo she even threatened to drop the call they’ll leave you on hold without even politely asking you to hold, I had to call them twice regarding the mix up they did with my order!

I honestly don't know why the reviews are so bad for this company. They are the best I've used in South Africa and I've used over a dozen in the last 5 years of living here. The mail here is just terrible, period. I don't know what the problem is here, but one time I had a package get lost in a blackhole or something and I went to the post office and they started flipping through a 10 year old, dirty, handwritten logbook for my package so that might have something to do with it... But anyways, Buffalo's tracking was extremely informative. I must have had over 20 updates, sometimes 4 or 5 in a single day. From arrival, to processing, to what they were preparing my package for next. The package arrived early and the only thing I'd change is that last update. For some reason, it does say "out for delivery" as soon as it arrives at the final hub for delivery. And it might take 2 or 3 days for them to actually put it on a truck and take it to your street. But fortunately, after using them, it's perfectly fine because it doesn't just say "out for delivery" those three days like the people who only have something bad to say, no, I got 3 updates, one being a text from the driver himself saying he's coming with my package and to let him know if I'm not in today. So, nothing's perfect, but this is as close as it gets in South Africa... This company was extremely efficient and a breath of fresh air if you ask me.

Buffaloex is the worst courier service.I waited for my delivery while it said out for delivery for 2 days nothing came.There is a lying driver said to the company they came and call but luckily I was at home waiting.
I don't think there is something to improve they did this last so why don't they give other companies a chance and just shut down

Worst logistics company I've ever dealt with. They have 10000 different stories as to where and at what stage of delivery your parcel is. Their communication is pathetic and ons each contact platform everyone of their agents have different info with regards to the cargo in transit. I won't ever purchase from a supplier using Buffalo again. And the staff is rude, probably due to being understaffed. I wish Shein could rather make use of a different courier service

Their drivers don’t call whenever they can’t find my location on their GPS, instead they return with my order. It’s my second order that I’m waiting for this week and I had to call customer service to ask where the hell is my order

One of the worst courier companies in South Africa, still waiting for my order called, emailed and WhatsApp them multiple time everything they say my package is on it's way still waiting. It's been 2 weeks now.

Pathetic service. Still have not received my delivery.
Automative responses on WhatsApp and email. Have not been able to get hold of an actual person. No responses to my question about their physical address to go pick up my delivery myself. I am highly frustrated. Marianne.

Pathetic service altogether, no attention to detail as they kept sending my item to the wrong address for the entire three weeks and I didn't receive the package to date. I think that their service needs to be exposed to even larger audiences perhaps because frankly speaking with the kind of service they provided I don't even think that they care for company costs either because why do they deliver packages to wrong addresses don't they verify client's details....

I buy from TEMU and Buffalo never deliver. They refuse to phone to say they are at the door. We live in South Africa, it has to be handed over to the purchaser. So it's a scam. I pay courier costs and they don't deliver. TEMU needs to investigate with Buffalo international. We are being scammed. Just PHONE ME and I will kjiw you are at the gate!!!@

Waiting for 3 days for my parcel to get delivered, everyday it is out on delivery and I still have not received my pRcel

Shipment delayed for weeks. Finally get to collect. Arrive back in Pretoria only for Buffalo to let know they missed one parcel. After checking all holders found 7 boxes are missing. One box not part of consignment. Question is were the 7 boxes stolen internally? Shockingly bad service. Unreliable and incompetent

If I could give it a half star I would , this is the worst courier option I've ever used , my parcel have been delayed so many times I'm even tired on the back and forth via emails because there's literally no solutions, I wouldn't recommend

I’m very frustrated right now i am not happy with your service I was supposed to get my order last week and one that really piss me off is that you don’t even call or something I am the one I called everytime asking about my order. Your service is really bad and pathetic. I want my order asap. Bad bad service the thing you are good at is asking lot of money for customs. Make sure make order is not demaged or lost. Buffalo logistics you are full of shit

Worst experience ever , drivers are incompetent....im still waiting for my order even today the driver lies and says he came to my place and tried to call but its all a lie this is just disgusting and fustrating

The worst courier service ever; they called me on February 19th to say that they could not deliver because my delivery address was wrong. They are now emailing me to update my address and charging me more for it. I do not know how or who altered it, but I have been sending them screenshots proving that I wrote the right address on my first purchase, and nobody seems to be helping!

Worst in courier business buffalo failed 2 times already in delivering my parcel i email the company they keep on sending useless info and so on as i keep on asking regarding my parcel now the parcel are returning back to their warehouse in JHB they are the worst in courier business

That's why they called it Buffalo. They couldn't think of a better name.
No response in all kinds of communication. What rubbish. I don't mean to be rude but dropping a parcel without giving me a pin?how do they think l will open a locker??must l use a hummer??or I must practice magic right infront of the locker.or maybe l should close my eyes and prophecy about the pin?

That is if the parcel was delivered anywhere. Temu and Buffalo are a true combination of scams. I learnt a lesson. Thank God I was not too quick to place big orders. Mxm

Buffalo Logitics is one of the worst businesse I have ever dealt with. Their undertaking of delivering a parcell is a total scam. To communicate with them is impossible. You end up in a call centre with completely untrained staff who are totally unhelpfull. The have a standard answer that it will be escalated and that will take 48 hours. Shein and Temu will realise at some stage that they are losing credibility and clients through the totally useless people they work wih. I will not deal with either while they make use of Buffalo Logistics.

Buffalo South Africa are Liars and are Useless and Do NOT Help you in any way

Be Very Careful when ordering from SHEIN as they Only use Buffalo

Their whatsapp track told me my parcel was due to land las night at 11pm. It Did Not. Then this Morning it told me my parcel is on a plane and due to land at 6pm Tonight. Not believing them I called and the SMARMY POMPOUS Agent told me it's still in China and I must contact my supplier and gave me No Help Whatsoever just repeating and repeating telling me to contact the supplier

Iv'e Already Paid my VAT and Duty to Buffalo 7 Days ago for BUFZA7KB0848395YQ and now they Don't want to Help even though Buffalo have the parcel

Despicable Call Agents who just Fob You Off

They told me delivery will happen yesterday, rearranged my day and nothing. I called customer service no pick up, the automatic voice revered me to they whatsapp. I thought they improved buy clearly I'm mistaken, this just puts me off from ordering from shein.