Brussels Airport Omdömen 

Certaines fois il est dommage d'avoir une machine qui remplace une personne, mais vu l'amabilité du gars qui faisait le contrôle.... mieux vaut un ciborg. J'imagine que leur travail est difficile mais parler avec méchanceté voyageurs ne fera pas passer sa journée plus vite.

Security times are ridiculous (at least one hour), even on the fast-track lane, only 4 lanes out of 12 open. You know how many people will be travelling at every day and time, why don´t you plan accordingly? Negligent management.

Tax refund is so horrible. Only 1 staff with a long queue. Took us an hour t9 complete the process

Do not arrive internationally through this airport. Embarrassingly long queues for both EU and non EU passport holders. Passport control to pax ratio is disgraceful. Expect to take at least two hours, any less then feel very fortunate.

Non è andato niente per il verso giusto! Sono delusa. Vi dovreste vergognare! Uno schifo

I want to express my utter disappointment with Brussels Airport. I have never experienced such extreme waiting times at both the security checkpoint and passport control. Extremely long queues and unprecedented waiting times at Brussels Airport. Understandably, passengers became anxious and impatient, with many resorting to jumping the queue in desperation to avoid missing their flights. We witnessed several arguments and altercations as tensions escalated. Based on this experience, I would strongly advise against using Brussels Airport especially if you are travelling with young children.

Wrapping suitcases in plastic foil at Brussels Airport (Zaventem) is practically a monopoly. Previously, one could wrap their own suitcases – with, for example, a special set from Amazon or others – before checking in. That is no longer the case. Now, it is mandatory to have this done in the departure hall and to have special stickers applied before the suitcases are accepted for check-in. On top of that, the price per suitcase is excessively expensive.

Aéroport dangereux d'un point de vue aéronautique. Choix des pistes non lié au vent mais à des raisons politiques. En depit de votre sécurité.

It is a joke, not an airport.
Never being to a place like that.
- Parking is more expensive than Zaventem
- you even pay for toilet, dirty and without toilet paper!!!! Disguting
- they are so slow at the security check, they have millions of passengers per year and a ridicously small security check
- shops and food shops very limiter amd horrible quality
- I waited more the 30 min!! To get my baggage
- the way it is organised outside, you walk a lot in the wind and cold
- transport is monopolised by Flibco which is an horrible service, likely there are the private transfers

This is by far the worst airport in Europe compared to size and number of passengers, by far the worst. Thanks Belgium!

Arrived at the airport for the first time. Zero signage telling you where you should be going - litter everywhere - queues everywhere - rude and demotivated, scruffy, monosyllabic staff, who wave in the general direction of where they think you should go. The smartest area of the place is the Duty Free shopping. The rest is a mishmash of horrid, unkempt spaces. I thought Brussels was meant to be the HQ of the Euro Zone. I would say 'avoid' but until the Belgium government spend some money and build a new airport you're stuck with it. In comparison, Heathrow and Madrid airports are sumptuous palaces. Brussels airport is a national disgrace to Belgium.

Aéroport International le plus mal organisé qu’on connaisse ! (Et on en a fréquenté plusieurs mais celui-là c’est le pire !) Il y a toujours un/des problème(s) et un manque de communication entre les compagnies qui y travaillent (entre les compagnies aériennes et le service pour personnes Handicapées Hendricks par ex très mauvaise communication on a pas l’impression qu’ils travaillent pour le même aéroport ) tout le monde se renvoie la balle c’est jamais de leur faute aucune remise en question ils ne sont pas au service des passagers on a l’impression d’en déranger certains qui n’ont visiblement pas envie de faire leur travail et renvoie une très mauvaise image de cet aéroport ! Zaventem ferait bien de revoir ses critères d’emploi car le niveau du personnel est de pire en pire (les jeunes recrues en ont clairement rien à cirer) manque de respect envers les passagers ils se croient tout permis !
Les plaintes tombent de + en + ! Les critiques de + en + mauvaises. Demandez-vous pourquoi ?

No issue quick security , and friendly , everuthing nice

J'ai signalé la perte de mon iphone , l'endroit précis, il est géo-localisé, je n'ai eu aucun retour, c'est à croire qu"ils se fichent de nous! Très étrange, je compte ouvrir un sinistre auprès de l'aéroport !!!!!!

Volo da NY con coincidenza a Firenze. Allo sportello passaporti soli due addetti con attesa di più di un ora. Nessuno sportello riservato ai cittadini UE. Chiesto ad alcuni addetti che passavano se potevano farmi andare avanti in quanto avevo in volo che stava per imbarcare ma o non rispondono o alzano le spalle. Servizio vergognoso e poi parlano di noi italiani!!!

There is a 2+ hr line to *LEAVE* the country. My queue was over 1000 people long, I never, ever want to repeat the horrendous experience of that day. There were 2 security officers, and it took me a full two hours to get through the endless, snaking line. As a solo traveller, I was unable to use the toilet, I felt genuinely frightened at time and was holding down a panic attack the entire time. They gave out water to the queue, which was appreciated. Three or four times fights nearly broke out as people missing their flights attempted to skip the line. No security. People *WILL* miss their flights in this queue, I saw it with my own eyes. NON-EU PASSPORT HOLDERS BEWARE THIS AIRPORT my advice is to use Schipol and take a train.

L’assistenza per le persone con problemi di deambulazione all’aeroporto di Bruxelles è stata pressoché disastrosa, mettendo addirittura in difficoltà gli assistiti durante TUTTO il percorso dal check-in al gate, con mezzi di supporto non idonei, personale non professionale e addirittura sgarbato e privo di alcun tipo di competenza nella gestione di persone diversamente abili, e senza neanche un minimo di interesse/empatia verso chi non può/chi non riesce. Ho visto situazioni e sono stata vittima di situazioni veramente assurde che sarebbe troppo lungo descrivere, ma invito vivamente il management e le risorse umane dell’aeroporto di Bruxelles a riflettere un attimo su quanto detto sopra e a prendere eventualmente esempio dai colleghi dell’aeroporto di Fiumicino, a roma, dove il servizio offerto è completamente idoneo sotto tutto i punti di vista/a tutti i livelli, incluso l’aspetto semplicemente umano, e questo dal
primo all’ultimo membro dello staff coinvolto nel processo sopra indicato. Grazie.

Episode de comportement abusif au contrôle bagage: le contrôleur m’appelle en criant "alô, alô,aloooooo!" et quand je lui fais remarquer que je ne suis pas un chien et il peut simplement dire "bonjour madame", il ne le prend pas bien. Il jette mon sac à main, qui était dans un plateau avec la veste, sur les rouleaux de contrôle en me disant que je dois le mettre dans un plateau à part. J’execute, mais je jette à mon tour le plateau sur le rouleu. Je passe le portail de détection et mon sac n’arrive pas. Après 5 minutes je
réclame poliment mon sac et un autre contrôleur se moque de moi et ose me
dire de rentrer chez moi et me taire.
Quand je leur dis d’arrêter de faire les malins et je les menaces de porter
plainte, mon sac arrive. Donc ils se sont
permis de sortir mon sac des rouleux de
contrôle, avant qu'il passe de tunnel rx
pour me "punir"et me faire attendre. Carrément un vol d’objet car ils ont gardémon sac et son contenu chez eux 5 minutes et hors vue. Et ne parlons
même pas de l’impolitesse et des
commentaires.

When the front desk passport control officer doesn’t know the layout of his own airport you know you’re in for a treat. I understand a language barrier can be an issue, this man understood my every word. He could not inform me which gates would be past passport control, he couldn’t direct me to a bathroom and he didn’t take the smirk off his face while continuously telling me he doesn’t know the airport well enough.

L’aeroport de bruxelle zaventem, ne respect pas le droit européen pour les passages détenteurs d’une carte européenne handicap, pour eux sk vous n’êtes pas en fauteuil roulant, vous n’êtes pas atteint d’un handicap même si vous avais une carte....
Pour rappel les autres pays européen le respectent eux....

Buggy wachttijd is veel te lang. Leg die gewoon op de band. Je pest gezinnen met Kinderen