Needs major updates. Checked in online only to queue 40 mins to drop bags off. No difference to old check in queues. Still using old scanning tech and metal detectors, so that's liquids only... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Appalling airport. Queue for immigration is huge, the officials all move at a glacial speed. Why in the home of the EU does the airport not allow E-gates to be used for British and other nationalities... Se mer
Företaget har svarat
Where to start? Poorly signed with no maps that I saw. Baggage handling was rough resulting in a destroyed hard case. Security staff were extremely rude and unprofessional. Talking and laughing as pa... Se mer
Företaget har svarat
Amongst the worst airports serving an EU Capital. And they also pretend to be the European Capital!!! Incompetent personnel at the luggage controls and scanning devices probably dating back to 20 year... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In 2019, more than 26 million passengers arrived or departed at Brussels Airport, making it the 26th busiest airport in Europe.
Kontaktuppgifter
Vilvoordelaan, 1930, Zaventem, Belgien
- info@brusselsairport.be
- brusselsairport.be
1,3
Mycket dålig
344 omdömen
Har besvarat 39 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Needs major updates
Needs major updates. Checked in online only to queue 40 mins to drop bags off. No difference to old check in queues.
Still using old scanning tech and metal detectors, so that's liquids only under 100ml and in separate bag, tech in a separate tray etc, and had to go through twice as the first scan wasn't good enough.
I arrived at the airport 2 hours before my flight departed, and arrived at the gate just before it closed.
For a major Capital, supposedly the central hub of Europe, it's pretty shocking by today's standards.
Invest in your airport Brussels.
28 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Tom
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport.
Kind regards,
Non è possibile che alle ore 20.00 sia…
Non è possibile che alle ore 20.00 sia impossibile mangiare anche un croissant perché dicono stanno chiudendo.Effettivamente alle 20.30 chiudono tutti.
25 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Massimo
Thank you for taking the time to share your experience. Your feedback is invaluable and helps us further improve the services offered at the airport.
Kind regards,
Pessimo aeroporto personale scontroso non sanno parlare italiano
Pessimo aeroporto personale scontroso
Aperto il troller messo a soqquadro nessuno che parla italiano pessima esperienza mai più
24 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. Feedback like yours is very valuable, as it helps us identify where improvements can be made in our processes and services.
We would like to inform you that assistance at the airport is always available in the national languages and in English. However, Italian is not one of the national languages, and therefore we cannot always guarantee assistance in that language.
Thank you for your understanding.
Kind regards,
Appalling airport, glacial immigration.
Appalling airport. Queue for immigration is huge, the officials all move at a glacial speed. Why in the home of the EU does the airport not allow E-gates to be used for British and other nationalities? Most other EU countries allow E-gate entry and exit.
22 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Mandy,
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen that—due to limited capacity or a high number of arriving passengers during busy periods—waiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
The new “check-in for free” scum
They will invite you to check-in your luggage for free and have you pay if it exceeds a few grams. As if the price of the ticket was not high enough 😤
17 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Sara,
For this request, we recommend contacting your airline directly.
Kind regards.
Lors de la vérification des passeports…
Lors de la vérification des passeports à l’aéroport de Bruxelles, nous avons été témoins d’un comportement particulièrement déplacé de la part d’un policier affecté au contrôle frontalier. Celui-ci s’est adressé à une dame âgée de plus de 70 ans, en fauteuil roulant, avec un ton empreint de mépris et d’arrogance, simplement parce qu’elle ne maîtrisait pas parfaitement le français. Il lui a notamment déclaré :
« Vous ne parlez pas français ? Mais il faut étudier, madame, il faut aller à l’école. Ici, on est en Belgique, on parle bien français. »
Cette attitude nous a profondément choqués, tant par son manque d’humanité que par l’humiliation infligée à une personne âgée et vulnérable.
À notre retour de vacances, nous sommes malheureusement tombés sur le même agent, qui réprimandait cette fois un couple d’apparence étrangère voyageant avec leurs jeunes enfants. Sur un ton tout aussi condescendant, il leur reprochait de partir en vacances en dehors des congés scolaires, affirmant qu’« en Belgique, on ne fait pas ce qu’on veut » et que « l’école est obligatoire », sans même connaître leur situation personnelle leurs enfants pouvant très bien être instruits à domicile.
Au cours de cette attente, nous l’avons vu s’adresser à plusieurs voyageurs avec le même dédain manifeste. Une employée de l’aéroport a même pris l’initiative de nous faire passer à un autre guichet afin que nous n’ayons pas affaire à lui, tant son attitude était désagréable et inappropriée.
Un tel comportement est indigne d’un agent représentant l’autorité publique dans un lieu international accueillant des voyageurs du monde entier.
11 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Bonjour,
Merci pour votre message.
Pour ce signalement, nous vous conseillons d’introduire directement une plainte auprès du Comité P.
Cordialement,
New car hire in a an awful location a…
New car hire is now in a an awful location, a 10 minute walk OUTSIDE of the terminal, the walkway is partly covered but its bad planning from a location point of view, asking people to carry luggage all that way, no consideration here for the customer........... WHY move it from the main terminal?
18 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport
Horrible security
Horrible security, never ever will I fly through Brussels again
16 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Thank you for taking the time to share your experience. Your feedback is invaluable and helps us further improve the services offered at the airport.
Where to start
Where to start? Poorly signed with no maps that I saw. Baggage handling was rough resulting in a destroyed hard case. Security staff were extremely rude and unprofessional. Talking and laughing as passengers including myself were screened for extra security. Made to feel insignificant. Screening staff asked my preference of language and then continued to use their own. My hip replacement sets most scanners off and usually a quick pat down and a hand scanner and I’m on my way - not at Brussels - I felt like a criminal. Don’t fly to Europe via Brussels if you can possibly avoid it!
11 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience at our airport.
Regarding your baggage, we recommend that you report this directly to your airline, as they are responsible for baggage handling and any damage that may occur during the process.
We also regret to hear how you felt during the security screening.
Please note that when the metal detector is triggered, additional screening is required for security reasons.
These procedures must be followed strictly, regardless of whether a passenger has a medical implant such as a hip replacement.
That said, we sincerely regret that you felt uncomfortable and poorly treated during this process.
This is not the level of service we aim to provide.
Thank you again for your feedback, and we appreciate your patience and understanding.
Kind regards,
Above and beyond customer service
When packing a gift I just bought in an Aelia duty free shop, I realized I forgot to repack at security check the transparent plastic bag with toiletries and medication that you need to remove from your bag at security control. Having already passed through the Schengen passport control, there was no way for me to return. Two helpful staff members of Aelia offered to return for me and go find the transparent bag. With some telephoning back and forth while I waited in their store, they found it, returned it and I made it on time to my flight with all my belongings. The team truly went above and beyond. And it took less than 20 minutes. Dank u! Merci!
10 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear,
It is truly a pleasure to read your message. Thank you very much for taking the time to share such positive feedback.
We are delighted to hear about your experience and will be sure to pass on your kind words to the Aelia Duty Free team involved. Stories like yours are very motivating for our staff and highlight their commitment to going the extra mile for our passengers.
Thank you once again for your message, and we wish you a pleasant continuation of your journey.
Kind regards,
Just the most stupid airport staff…
Just the most stupid airport staff ever, never seen such a motivation in making people lose time. Oh and the flights are frequently late. Just gross.
9 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear
We appreciate you taking the time to share your feedback with us, as it helps us continually improve the quality of the services provided at the airport
Kind regards,
Een echte schande!
Op maandag 4 mei kwamen wij met een vlucht van singapore Airlines aan op de luchthaven van Zaventem. Helle lange rijen vóór de immigratie check, verschillende toestellen dat niet werkten, 2 verantwoordelijken die zich van niets aantrokken, niet hielpen en bovenop nog slecht gezind waren, een echte schande. Door die lange wachttijden was onze bagage al van de band en klaar om weg te voeren... en dat in "The Capital of Europe". Wij hadden in Australië, Singapore verschillende vluchten op luchthavens die véél groter zijn en alles was daar vlekkeloos verlopen en goed georganiseerd. Een wereld van verschil!
4 maj 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Beste Carine
Dank u dat u de tijd heeft genomen om uw feedback met ons te delen. Het spijt ons zeer te horen dat u lange wachttijden heeft ervaren bij de grenscontrole. We begrijpen hoe frustrerend dit kan zijn. Dit is niet de ervaring die wij als Brussels Airport onze passagiers willen bieden.
Momenteel zorgt de invoering van het nieuwe Entry/Exit System (EES) ervoor dat grenscontroles langer duren dan voorheen, aangezien er extra stappen nodig zijn. Wij werken nauw samen met de Federale Politie om de operaties zo efficiënt mogelijk te ondersteunen. We hopen u bij een volgend bezoek een vlottere ervaring te kunnen aanbieden.
Prettige dag verder!
Svar från Brussels Airport
Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Amongst the worst airports serving an…
Amongst the worst airports serving an EU Capital. And they also pretend to be the European Capital!!! Incompetent personnel at the luggage controls and scanning devices probably dating back to 20 years ago, at least. These often 20 years old employees just mess up your luggage stuff, without having the faintest idea what they are looking for. Shameful! Bruxelles would deserve something better.
28 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Will,
We thank you for taking the time to share your feelings with us as customer feedback allows us to permanently improve the quality of the services at the airport.
Absolutely appalling
Absolutely appalling. On a non-EU passport it took me 3 hours to get into the country after a 24 hour flight. On departure, I almost missed my flight, waiting for hours to get through security, and hours to get through immigration. It felt racist and abusive. Staff (if you can find them) display a callous indifference to distressed souls missing connecting flights. Fights break out as stress levels rise and it starts to feel like Lord of the Flies. Staff still do nothing. Belgium should really be ashamed and do something about it.
23 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Linda
Thank you for taking the time to share your feedback.
We are very sorry to hear that you experienced long waiting times at the border.
We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.mps de nous faire part de vos impressions car les commentaires des clients nous permettent d'améliorer en permanence la qualité des services de l'aéroport.
Truly the worst airport in Europe
Truly the worst airport in Europe. Avoid like the plague.
28 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Hi Nuan, could you share more details on why you gave us this score? You can easily do so through our online form here: https://bit.ly/3xRHZM2.
Your feedback helps us improve the experience for our passengers.
Thanks in advance!
Avoid at all costs. Only gave 1 star so I could write this warning for others
First trip to Brussels for my birthday today and I'm still standing in the same non-EU queue for the last 2 hours. Why are you allowing such a heavy arriving flight schedule if you can't accommodate the arrivals? Highly inefficient and incapable. For the amount of reviews saying the same, and all the responses saying they appreciate our feedback to improve their service, I'm appalled and quite frankly, would rather turn around and get on the first flight back to Heathrow. What a waste of time and money and if this is my introduction to the country, I'll avoid it at all costs going forward. This is my 74th country and the WORST airport I have been to for inefficiency and uselessness. I see all the responses below re the reasons for delays but let's be honest, if a business had this many bad reviews about the same thing, they'd do something about it, not just keep copying and pasting responses to the same complaint over and over again. Whoever runs the border patrol, whether it's the airport or Federal Police is irrelevant when you're standing in a queue for 2 hours, exhausted, nauseous and just wanting to go home. Awful choice for this year's birthday celebration.
25 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Selina,
We have received your message and have read it carefully.
We regret that you experienced longer waiting times at passport control at our airport.
Please note that border control is carried out by the Federal Police. As the airport, we do not have any influence on how passport control is organised. The Federal Police, which is part of the Belgian government, independently decides how many booths are opened and how much staff is allocated for a specific flight.
Despite close cooperation and coordination between our airport and the Federal Police, it may happen that—due to limited capacity or a high number of arriving passengers during busy periods—waiting times are longer than expected.
At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit.
Kind regards,
Als ik 0 sterren kon geven
Als ik 0 sterren kon geven, ik zou het direct doen. Wachttijden aan controle zijn super lang met momenten. Ook heel veel internationale mensen ineens allemaal in vakantie op zelfde tijdstip. Er wordt geen extra personeel voorzien tijdens deze drukkere periodes. Kinderen die huilen in de wachtrijen of lawaai maken, heel veel frustraties door lange wachttijden. Personeel van luchthaven is ook duidelijk overwerkt. Er is te weinig personeel aan de controlepoorten. Het gaat super traag/slow. Mensen geraken enkel nog meer geprikkeld en geirriteerd terwijl ze zich juist ontspannen zouden moeten voelen als ze in verlof gaan vertrekken. Een gekkenkot in Zaventem! Ook de omleidingen , ik kom hier alvast nooit meer .
24 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Beste Lynn,
Wij hebben uw bericht goed ontvangen en met zorg gelezen.
Het spijt ons dat u op onze luchthaven langer moest wachten bij de paspoortcontrole.
We willen u erop wijzen dat de grenscontrole wordt uitgevoerd door de Federale Politie. Als luchthaven hebben we geen invloed op de organisatie van de paspoortcontrole. De Federale Politie, die deel uitmaakt van de Belgische overheid, bepaalt autonoom hoeveel vakjes er geopend worden en hoeveel personeel er ingezet wordt voor een bepaalde vlucht.
Ondanks een goede opvolging en samenwerking tussen onze luchthaven en de Federale Politie, kan het gebeuren dat door capaciteitsproblemen of verhoogde passagiersaantallen tijdens drukke periodes, de wachttijden langer zijn dan verwacht.
Momenteel zorgt de uitrol van het nieuwe Entry Exit System (EES) ervoor dat de grenscontroles langer duren dan voorheen, aangezien er extra stappen nodig zijn.
Als luchthavenuitbater doen wij er alles aan om onze passagiers een zo goed mogelijke dienstverlening te bieden. We waarderen het dan ook dat u de tijd nam om uw ervaring met ons te delen.
Met vriendelijke groeten,
Onbeschoft personeel en nauwelijks…
Onbeschoft personeel en nauwelijks fatsoenlijk contact
23 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Beste Morris
Zou je ons meer kunnen vertellen over waarom je deze score hebt gegeven?
Dit kan eenvoudig via ons online formulier hier: https://bit.ly/3xRHZM2.
Jouw feedback helpt ons de ervaring voor onze passagiers verder te verbeteren.
Alvast bedankt!
The worst airport
The worst airport. If you need to change your plane on flight, you can lose it. Passport control can take too much time, around 3 hours…
If you have a choice, choose another airport.
16 april 2026
Omdöme utan inbjudan
Svar från Brussels Airport
Dear Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced long waiting times at the border. We understand how frustrating this can be. This is not the experience that we as Brussels Airport want to offer our passengers.
Unfortunately, your experience was caused by a combination of circumstances. At the moment, the rollout of the new Entry/Exit System (EES) means that border checks take longer than before, as additional steps are required. At the same time, on that specific day, there was a staffing shortage within the Federal Police, who are responsible for carrying out these border controls.
We are working closely with the Federal Police to support operations as effectively as possible. We hope to offer you a smoother experience on a future visit. Kind Regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.