British Energy  Omdömen 

What a pathetic excuse for a company. Booked a survey a month ago so held off on boiler work. Didn’t show up even though they texted me the night before reminding me of the appointment. Emailed which they didn’t answer until they called me the next day to say they no longer cover my area. So waited a month to sort out my boiler then wasted a day waiting for them to show up and they didn’t. Wasted a month waiting to sort out my boiler in winter and now back to square one. Don’t bother wasting your time with this joke of a company - complete waste of time!

Pulled up floorboards in loft, left nails in them and then shoved them in the eaves of my roof with the nails faising upwards, ripping and making holes in the underfelt.
Left the old insulation on my drive for over a week.
Told them not to put hole in my new conservotory. Waited untill I went out then put a 4" hole in it.
Told them specifically not to stand on my new conservotory plastic roof and they did when I wasnt in. (My son caught them)
Wish I hadnt bothered.
Ive had to make repairs to my roof myself at my time and cost as they never got back to me. The roof felt will never be as good as it was before their visit.
All photos sent into them

All work completed and tidied up after.
Very happy with the work completed.

Rslan & his team did a great job! Prompt and thorough when insulating our home. Would use again!

very helpful company ,Taylor was informative, understanding and prompt. Unfortunately due to circumstances we could not go ahead with installations, but would not hesitate to use this company in the future . It can be a mine field of promises in this sector, this company is genuine

Avoid at all costs. Came emptied boiler system to fit new radiator controls. Radiator leaking. Boiler leaking ever since. Been complaining since work has been done. Fascia cut into without consent, they came to replace fascia yesterday. It's been fitted incorrectly and wonky, now not taking responsibility for incorrectly fitting it. Are refusing to take responsibility for boiler leak, fascia being fitted incorrectly. Still waiting for a resolution with the leak in the radiators. All evidence of the wrongly fitted fascia, leak in boiler and radiators have been submitted to the complaints team. I asked for a manager to ring me regarding the complaint I have had ongoing since January of this year. Still not contact made, this is four days since. I haven't signed current repairs off as satisfactory, and also made the complaints team aware that I would get a qualified roofer to over see the fascia. Which I did so. Roofers comment, "did the person fitting that fascia use a spirit level, it's wonky".

This is a government funded company I don't believe the workman are trained in certain jobs. I wish I'd never ever used them and will continue to fight for compensation through the energy ombudsman

Get completion

Started poorly after a really good conversation with the director/manager they have established that they used someone that thought they could trust and they have let them down resulting in this affecting us and have so very kindly arranged to have this amazing gas installer from H&H gas and plumbing to come out and redo the work both have been incredibly Kind and helpful Britain energy company have been working at their expense to resolve matters this warms my heart and I am so very grateful for the managers diligence to sort this so thank you 🙏🏻

Very helpful. Did exactly as I asked. The job finished well.

AJ was very courteous, proficient and incredibly diligent in his survey, with regard to our boiler. He made sure I knew what the process was and time frames expected. Highly recommended.

I spoke to a very nice man on the phone and explained about our house - 1900’s, timber frame on top and brick bottom floor. We established that I was not eligible for any loft insulation or boiler as I not in receipt of benefits but may be eligible for cavity wall insulation. Again, I explained the structure of the house and agreed to a survey.
They did show up when they said they would so that’s a positive but the guy that arrived was in an unmarked car, not in uniform. I asked for ID and he showed me a screenshot of something on his phone. This made me suspicious so I took a photo of his number plate just in case it was anything dodgy. Well weren’t told what the survey would involve but knew how long it was meant to take.

Well the 45 min survey took over an hour, during this time the chap took photos and measurements of everything - doors, windows, size of the rooms, OUR PERSONAL ITEMS NOT WIRED INTO THE HOUSE including TV and Laptops. They guy even took photos of our cat and asked if the breed was expensive. It felt like this man was making a shopping list to come back and rob us. The surveyor needed proof of ownership of the property but declined to have a mortgage statement for this and wanted a utility bill.
I felt really on edge and decided to do a quick number plate check - the car had no tax. I’ve worked field based roles and I know that if you are using your personal vehicle it must be fully legal or there’s trouble - again huge alarm bells & I asked my husband to get the man out of our house immediately.
Well the guy finished his survey by drilling into our brickwork (which we did not give consent for) and insisting my husband sign something, he wouldn’t let us read it or take a copy either. This was the Friday.

Fast forward to the Monday; I ring head office main number and there’s no reply so I call the mobile number they used to book my survey. Shock - not the same person that I spoke to previously but I apparently had gotten through to the CEO.
I explained everything above and argued that a utility bill is not proof of ownership as a tenant would have this.
The response I had was that some surveyors had previously used bank statements for fraud (appreciate the honesty but WTF), that they need to have photos of all appliances and personal devices etc for the energy rating of the home - again I argued that this is transient based on the occupants. I asked why there was no physical ID for this man and he argued they are a paper free company… yet the surveyor had paper forms!
I asked if our information would be shared with third parties and he said no, only with certain energy companies so I highlighted that was a third party.
I asked for a written response to my concerns and asked for a full copy of the survey including the forms we were asked to sign.
I was told we would have the report at the end of the week.

It never arrived and we feel like we may have let a fraudster into our family home. We will be going straight to the police and rip off Britain if we have a break-in.

Got a new boiler and cavity wall insulation as well they were nice and cooperative helpful teams would recommend them with out any doubt,specially thanks to AJ who came to do survey and inspection after installation

Excellent job and great hard working team, highly recommended thia company--

I kept on getting calls to arrange for inspection. This was done after which I was informed that there were some things that were not correctly done. Arrangements were made but only one person came which was odd considering the work that still had to be done
We are left with no hot water, a leaking boiler, damage to the property. I have tried to phone, whatsapp and email with no response. Out of pocket for some of the repairs
Now I want to report to ombudsman as I cannot get hold of them

Sufyan and partner Arrived early and worked until they had finished the job, which was almost 8pm.
They were polite, thorough and tried 97% to clean up after themselves.
They communicated what they were going to do and made me aware and kept me informed.
They were both just pleasant.
The job looks professional and well done.
All I would say is to remove your stuff and furniture so that its not in their way. I had asked the company what I needed to do to prepare and they specifically said nothing. These guys politely moved my stuff which they should not have had to do had i been informed by the company.
So again, they did not have to do that but they politely and quitely did without even bothering me.
They were just so professional. They were pleasant.
They did not cut corners, their work looks clean and professional

The team were super professional and did a great job. I would highly recommend them to my friends and family.

Amazing
Lovely guys clean and tidy would highly recommend

Sufran and Jay installed my installation today. I have to say they were the best traders I have met to date. Friendly, professional, polite, helpful and so clean. They had to bring down 5 little lofts from tiny openings and you wouldn’t really know they had been. They worked so hard from 9am til 9pm to get the job done. Absolutely brilliant. Thank you so much guys, really brilliant.

Sufi loft team worked without taking a lunch break over 11 hours, plus travel time today. My attic needed a lot of stored items to be relocated of which these guys offered to help move with enthusiasm, before they moved a lot of wooden sections and insulation to install. I am a great believer in TIDY AS YOU, of which they did, including an intensive clean up at the end of the day. I would recommend his team if asked. Installation of window vents throughout, 2 extractor fans included. Very polite, professional and informative guys. Thank you.
I am looking forward to the new boiler etc tomorrow. Graham. Liverpool.

Very efficiently worked and whole process throughout from survey to the installation process end, very impressive highly recommended.. Appreciation for the working teams. I got insulation and ventilation as well boiler installation

The 3 guys who came to my house were absolutely amazing. Installed loft insulation, extractor fans, window vents, extractor fans AND a compliment radiator. I’ve never known such hard workers. So impressed and grateful

Had loft done the guys were realy good and no mess was left