Order sample first, they came quickly! Once decided on colour. Web site was easy to use. Putting in the wall size and the calculator works it out for you. The bricks arrived within 3/5 working da... Se mer
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Det här tycker kunderna
Web site was superb showing what the brick tiles look like. Ordering and delivery easy and prompt. I reclad my house with Old Bayswater style back in 2023 (I actually finished the pointing in 2024.... Se mer
The brick slips shade we bought was perfect and a great reflection of the web pictures displayed. The mix inside boxes was super and we found only one or two broken slips which is to be expected. Ou... Se mer
Great quality thick slips. Price was better than competitors. Make sure to add at least 10% on top as delivery is quite expensive if you need another order.. Need to dilute the grout/pointing down... Se mer
Företaget har svarat
Företagsinformation
- Kakeltillverkare
- Tegeltillverkning
- Byggnadsmaterial
- Dekoration- och inredningsbutik
- Heminredningsbutik
- Kakelbutik
Skrivet av företaget
We deliver high quality and competitive price across a range of Bricks Slips to anywhere in the UK and Europe.
Kontaktuppgifter
BrickSlips.co.uk, Pilkington Road, Kirk Sandall Industrial Estate, Doncaster, South Yorkshire, DN3 1BZ, Doncaster, Storbritannien
- 0333 577 8831
- sales@brickslips.co.uk
- brickslips.co.uk
4,6
Utmärkt
996 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
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Do not subscribe unless you want constant junk e mails
Ordered samples from this company and since doing so I’m getting constant e mails from the company
I’ve blocked them, flagged their e mails as spam and the junk e mails STILL go through to my spam folder.
The unsubscribe button doesn’t work and no reply to many e mails I’ve sent asking to be taken off of their mailing list.
Was considering buying from this company but sick of having to delete their e mails on almost daily basis.
14 juni 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi "Meerkats and More!"
Thanks for your feedback, though we believe this may be a case of mistaken identity and is another company you've been "spammed" by.
We do not send cold marketing emails or unsolicited messages. We only ever email customers when:
- You’ve requested information,
- Placed an order or sample request
- Opted in for updates during checkout.
If you’ve received emails from a company using our name and the unsubscribe function isn’t working, it’s very likely not us.
We take data protection and customer communication very seriously, and all our emails contain a fully functional unsubscribe link.
Please feel free to contact us directly at [your email address or phone number], and we’d be happy to check if there’s an account linked to your email and ensure no further contact if desired.
Kind regards,
- BrickSlips
Honest review here I bought the older…
Honest review here I bought the olde watermill bricks which are lovely looking brickslips and the lads from SlipBricksTiling LTD did an absolutely top job ( hit em up for your brick slips tiling they travelled from Essex to me in Gloucestershire so will travel for jobs 🤌) but the delivery is very expensive..I get the pallet delivery but I needed another box of corner pieces and again another £45 delivery .so if I was short just one brick slip that would have cost me another £45 delivery also found the people pretty rude and unhelpful on the phone but the brickslips themselves were 🤌
6 maj 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi David,
Thank you for your honest and detailed review — we really appreciate it. We’re so pleased you loved the Olde Watermill brick slips and that the final result turned out well (shoutout to SlipBricksTiling LTD for their great work!).
Regarding delivery, we completely understand the frustration, especially when it comes to smaller top-up orders. Unfortunately, we've had consistent issues with standard couriers breaking brick slips in transit, which is why we rely on pallet delivery it's the only way we can ensure they arrive safely and intact. That said, we know it’s not ideal for small quantities.
We’re also genuinely sorry to hear about your experience on the phone, that’s not the level of service we aim for, and your feedback will be shared with the team.
Thanks again for your support and for helping us improve.
Best regards,
- BrickSlips
Excellent Customer Service
I must compliment Brick Slips Customer Service Department on how quickly they dealt with some damages we had and sent out replacements. This happened twice and both times we received the replacements within 2 days. The packages themselves and the contents were very well wrapped in bubble wrap but unfortunately what happens between them leaving the warehouse and being delivered is obviously out of their hands. Also, my emails were responded to within the hour, which is mostly unheard of these days when one can wait days for a response!
23 maj 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Chris,
Thank you for taking the time to leave such a thoughtful review. We're really pleased our Customer Service team could step in quickly and get those replacements sorted for you twice!
While we do our best with packaging, you're absolutely right that some things are out of our control once they leave the warehouse, but we’re glad we could make it right promptly. Fast email replies are something we pride ourselves on, so it’s great to hear that stood out.
Thanks again for your kind words and support!
Warm regards,
- BrickSlips
Svar från Brick Slips
Hi Jo,
Thanks so much for your lovely review! We're really pleased to hear you were happy with the range, value, and speedy delivery. It's great to have you as a customer, and we hope to help with your next project soon!
Warm regards,
- BrickSlips
Brilliant company and product
I'm absolutely thrilled with the product we bought, brick slips. Brilliant quality and very authentic. Worth every penny. The company was outstanding in their service, helpful and very accommodating. I fully recommend them as overall they were superb.
12 april 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Tanith,
Thank you so much for your fantastic review! We’re delighted to hear how thrilled you are with your brick slips.
It means a lot to know you found the quality authentic and worth every penny. We're also really proud our team delivered the level of service you deserved. Your recommendation truly means the world to us!
All the best,
- BrickSlips
AWFUL customer service
AWFUL customer service, received DAMAGED GOODS and they would not do anything to help us. We ended up having to buy another 3 boxes at our own cost, which with VAT and delivery, was over £130. Absolutely disgraceful behaviour. We had no choice as we had to finish the job. Three boxes that they sent us were cracked to pieces. We tried calling them but because it was BH weekend, no one answered. When we finally spoke to them they said we were outside of the 7 days and they could not help us! They said we should have emailed instead! This is a good product, we have used them before but never again due to the way they have literally ripped us off. They also mocked us by sending us 15 replacement brick slips AFTER the job was complete which was not funny. Dreadful behaviour. BE WARNED!!
EDIT: FOLLOWING BRICKSLIP'S RESPONSE 20/06/2025
NO, you do not get to wriggle out of this one. It is untrue what you state, we were literally a day or so over the 7 days, caused by the Bank Holiday, so completely out of our control. We called and called you over that weekend. Your phone systems did NOT say you were closed, the lines just rang and rang, so we wasted considerable time. You are essentially just hiding behind your nonsense policy of 'having to email'. You sent us 15 brick slips, THREE BOXES were broken AND you sent us the sand coloured ones which we explained were NOT the ones we wanted! Hence my accusation that you were 'having a laugh'. It's not too late to rectify this by taking responsibility and offering us a part-refund for the brick slips that your courier damaged but I shall not hold my breath as frankly, your company is horrendous to deal with, hence why I am taking the time here to ensure that any prospective customers of yours know exactly what they are dealing with.
10 maj 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Ian, We’re genuinely disappointed to read this, especially after we tried our best to help resolve the issue for you.
To clarify for anyone reading: you contacted us well after the 7-day window for reporting transit damage had passed. Despite this, and outside of our terms, we still sent you a free replacement pack of 15 slips as a goodwill gesture to try and assist.
It’s upsetting to see this described as “mocking” when our team went out of their way to support you, even when we weren’t obliged to do so. Bank Holiday weekends do mean our phone lines are closed, but we always recommend emailing us immediately so we can act swiftly, this is outlined in our delivery policy.
We always stand by our products and our customers, and we’re proud of the service we offer. We're sorry that, despite our efforts, this wasn't enough in your case.
Regards,
- BrickSlips
Great product
Great product, looks fantastic as a feature wall in the kitchen, also had them put on the bay window cill opposite and they look fantastic. Easy to put up. Delivery fast and efficient with driver being in touch just beforehand
7 april 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Tracy,
Thank you so much for your kind words! We're thrilled to hear that the brick slips look fantastic both on your kitchen feature wall and the bay window cill, great design choices! It's also lovely to know you found them easy to install and that our delivery team kept you well-informed. If you ever need anything else, we’re here to help.
Best regards,
- BrickSlips
No issues!
Easy transaction, quality products, prompt delivery, no issues! 🤷♂️👍
3 april 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi John,
Thanks for the great review, just how we like it! 👍
We’re glad everything went smoothly and you were happy with the products and delivery. If you ever need more you know where we are!
All the best,
BrickSlips
I ordered from Brick Slips via…
I ordered from Brick Slips via brickslips to revamp a fireplace, and overall, I’m pleased with the outcome. The Camden brick slips were easy to install and looked fantastic, though the mortar gun was tricky to use. There were minor delivery and breakage issues, but the product quality shines through. Four stars!
22 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Flint,
Thanks so much for your review and for choosing us for your fireplace project!
We’re really glad to hear you were pleased with the final result the Camden slips are a great choice and it’s brilliant to know they were easy to install and looked fantastic once in place. We appreciate your honest feedback regarding the mortar gun and delivery experience; we’re always looking for ways to improve and will certainly take your comments on board.
If there’s anything else we can help with down the line, just let us know and enjoy your revamped fireplace!
Warm regards,
BrickSlips
Excellent quality
Easy to order. Prompt delivery. Having used these to create a facade on an existing crumbling wall, they look brilliant. Good quality and you'd never know they were not full bricks!
25 oktober 2024
Omdöme utan inbjudan
Svar från Brick Slips
Hi Ian,
Thanks so much for taking the time to leave this lovely review!
We’re really pleased to hear the ordering and delivery process was smooth for you, and it’s fantastic to know the slips worked so well on your project. Creating a brilliant-looking facade on a crumbling wall is exactly the kind of transformation we love to hear about and we’re glad the quality met your expectations!
If you ever need anything else or decide to take on another project, we’re here to help.
All the best,
BrickSlips
Love the brick slips but damaged
Love the brick slips unfortunately about 1/4 of the 3 boxes I ordered were cracked badly, it's a good job I ordered 3 boxes and delivery was £50 !
20 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Lynne,
Thank you for your feedback and for your kind words about the brick slips, we're really pleased to hear you love the look of them!
We're very sorry to hear that a portion of your order arrived damaged. That’s certainly not the experience we want for our customers. While we do pack all orders with great care, damage can unfortunately occur in transit, especially with such heavy and fragile items.
We've always stated that if you report any breakages within 14 days, we'll happily replace them for you. Thank you again for your order, and we hope the finished project turns out beautifully!
Warm regards,
BrickSlips
Quick delivery
Quick delivery, excellent quality.
Brickslips are so easy to install and have a fabulous finish. Just make sure you have the mortar applicator else I'd imagine it would be a really. Long job.
20 februari 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Stuart,
Thanks so much for the great review! We're really glad to hear your order arrived quickly and that you're pleased with the quality and finish. You're absolutely right, the mortar applicator makes the job a lot quicker and easier, so we're happy you found that helpful. If you ever need anything else or have more projects in mind, we're always here to help!
Kindest regards,
BrickSlips
The Brick slips look great
The Brick slips look great, we are so pleased & I would highly recommend them
19 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thank you for your kind words! We're delighted to hear that you’re so pleased with the brick slips. Your recommendation means a lot to us!
If you need anything else, don't hesitate to reach out!
Kindest regards
BrickSlips
Product looks great
Product looks great now in our kitchen. Efficient ordering system and delivery.
4 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thank you for your feedback! We're so pleased to hear that you're happy with the product in your kitchen. We'll be sure to pass on your kind words to our team. Enjoy your new space!
Kindest regards
BrickSlips
Good product, helpful advice
Got samples which arrived promptly and in one piece (they were packed well). Before ordering I spoke to the office who were very helpful.
16 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thank you for your kind words! We're delighted to hear that you found our product and advice helpful. We'll be sure to pass your feedback on to our office team, they'll really appreciate it.
If you need anything else, don't hesitate to reach out!
Kindest regards
BrickSlips
Beware only 14 day return policy !!
Beware only 14 day return policy !!
Shame as great product but to only offer 14 days including the day of delivery for return is ridiculous and poor customer service - sales team are happy to help you over estimate how much product you need but then won’t accept returns.
Customer service are obnoxious and rude when you call to discuss returns.
For this reason alone I wouldn’t recommend them
7 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thank you for your feedback. We're pleased to hear you think our product is great, but we're sorry to learn you're unhappy with our return policy.
Like all online retailers, we follow UK & EU consumer law, which provides a 14-day return window from the date of delivery. This is clearly outlined in our terms and conditions, which were agreed to at the time of purchase. Our products are batch-made, meaning returns must be processed within this period to ensure consistency in color and quality for all our customers.
To help avoid shortages or additional delivery costs, we always recommend ordering approximately 10% extra, this is a standard industry practice for all tile based products, as some wastage is expected due to cuts and breakages during installation. While we always strive to assist customers in estimating their needs accurately, this guidance is in place to help avoid the inconvenience of needing to reorder later.
We appreciate your feedback and will continue to improve our service where possible. If there's anything else we can do to assist you, please feel free to reach out to our team.
Best regards,
BrickSlips
Great company to deal with
Great company to deal with, Fast delivery and reasonable pricing, with a clear explanation of all products and dimensions. Have been using for years with no issues.
7 mars 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thank you, Lewis! We really appreciate your continued support over the years. It's fantastic to hear that you've had a great experience with our service, pricing, and product information. If you ever need anything, we're always here to help. Looking forward to serving you again!
Kindest regards
BrickSlips
recommended by Mr Sweeps shop who made…
recommended by Mr Sweeps shop who made our Chimney. Couldn't be happier the slips look so good.
18 februari 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thank you, Richard! We’re so pleased to hear that Mr Sweeps Shop recommended us and that you're happy with the brick slips. It’s great to know they look so good on your chimney! If you ever need anything else, don’t hesitate to get in touch.
Kindest regards
BrickSlips
Absolutely great product arrived well…
Absolutely great product arrived well packed on pallet easy to fit and looks great
26 februari 2025
Omdöme utan inbjudan
Svar från Brick Slips
Thanks, Darren! We’re thrilled to hear you’re happy with the product. It’s great to know it arrived safely, was easy to fit, and looks fantastic! If you ever need anything else, we’re always here to help. Enjoy your new brick slips!
Kindest regards,
BrickSlips
Catherine was very helpful as was her…
Catherine was very helpful as was her colleague in the yard
20 januari 2025
Omdöme utan inbjudan
Svar från Brick Slips
Hi Harold,
Thank you for your kind words! We're delighted to hear that Catherine and Lee provided great service. We’ll be sure to pass on your feedback to them – it’ll make their day! If you ever need anything else, don’t hesitate to reach out. 😊
Kindest regards,
BrickSlips
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