Borough 22 Doughnuts Omdömen 229

TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Somehow the house name was remove from my delivery and even though there was a telephone number and postcode the doughnuts weren’t delivered. When I spoke to customer services I was advised there was... Se mer

Betygsatt 5 av 5 stjärnor

Not too bad considering we ordered to deliver. Some great and helpful instructions on how to freshen up the doughnuts after delivery . Went down a treat for the gluten free nut free family member ! Wi... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love these doughnuts. Being coeliac and not having eaten doughnuts for over 8 years, these were a delight. Shipping is quick and the doughnuts arrive in untouched condition. Follow t... Se mer

Betygsatt 5 av 5 stjärnor

After trying these last year in Selfridges on Oxford St we were super impressed by how delicious these donuts were. My husband is celiac (I’m not) but these were as good as gluten containing donuts.... Se mer

Företagsinformation

  1. Munkförsäljare
  2. Bageri
  3. Glutenfri restaurang
  4. Veganrestaurang

Skrivet av företaget

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

229 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 82 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Betygsatt 3 av 5 stjärnor

Tough, oily, overpriced.

Gluten free was like lead and dripping in oil. Not the best, certainly didn’t warrant the £6/doughnut they cost.

2 juni 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Mike,

Thanks for taking the time to share your feedback. We're genuinely sorry to hear that you didn’t enjoy your experience with our doughnuts. We take great pride in creating high-quality, gluten-free treats, so it's disappointing to hear they weren’t up to our usual standard.

Your comments about the texture and oiliness are concerning, and we’ll be looking into this with our kitchen team. We never want anyone to feel they didn’t get value for money, and we’re always working to ensure our products live up to expectations. It would be good to understand the details around where and when they were purchased so we can follow this up internally.

Thanks again for the feedback—it helps us grow and improve.

Betygsatt 2 av 5 stjärnor

Stale & Greasy

We were really excited to try these gluten & dairy free donuts, so we bought a box of 6 from Selfridges, at almost £35 for 6 donuts, they are not cheap. Sadly, we were very disappointed to find all the donuts tasted a bit stale, despite being eaten the day they were purchased, and we found the donuts very greasy.

31 maj 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Wilson,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with our doughnuts from Selfridges.

We put a huge amount of care into creating gluten- and dairy-free treats that are just as indulgent and delicious as any other, so it's really disappointing to hear they didn’t meet expectations this time. Our doughnuts are handmade fresh every day and delivered directly to Selfridges, so it’s concerning to hear they tasted stale and greasy.

We’d love the opportunity to make this right for you and also investigate what may have gone wrong. If you’re open to it, please drop us an email at customerservices@borough22doughnuts with the date and time of your visit so we can follow up with the team there.

Thank you again for your honesty – it helps us get better.

Betygsatt 1 av 5 stjärnor

Very expensive disappointment

I was so excited to try Borough 22 doughnuts and waited in a long queue at a gluten free food festival. I paid £30 for a box and they were awful. So tough and chewy. Someone told me they are better warm, so I warmed one through at home to try and they made the outside even drier and tougher. So disappointed.

25 maj 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Laura,

Thank you for sharing your feedback — I’m really sorry to hear you were disappointed after trying our doughnuts at the festival.

All of our doughnuts for that event were made fresh, just an hour or so before the doors opened, so it's disheartening to hear they came across as tough or dry. That’s certainly not the experience we aim to deliver, and it’s not the standard our customers know us for.

We’d appreciate the chance to understand more about when you bought and ate them, so we can investigate properly and improve wherever needed. Please feel free to email us at customerservices@borough22doughnuts. — we take all feedback seriously and are always working to get better.

Thanks again for taking the time to reach out.

Betygsatt 5 av 5 stjärnor

Second experience……amazing!!!

Edited review:

June 2025; Spoke to the customer care team and they re sent out my order. Fantastic service, quick to respond and sort the problem.
They arrived today at 2pm and the box weighed half what it did last time, the doughnuts felt fresh and light! Followed the instructions again and OMG!!!
Beautiful soft and warm doughnuts with lovely tasting fillings (have eaten 2 already in 2 hours of arriving!)
The difference between my first and second delivery is night and day!!! They are soo good!! This is how they should have been the first time round! I will be ordering again!! Cannot wait to get into the other 4 flavours! The chocolate covered one was sooo good!!
Thank you for making this lady with allergies so happy….now off to have another one 😋

May 2025; Debated writing this review but so disappointed. I don’t want anyone else to spend £40 on unedible doughnuts, so disappointed was looking forward to having these for our wedding anniversary.
Ordered 6 baked and couldn’t eat any of them so dense dry and thick.

16 maj 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Jennifer,

Thank you so much for your honest feedback — I’m really sorry to hear how disappointed you were, especially as you’d chosen our doughnuts to celebrate your wedding anniversary.

That’s certainly not the experience we want anyone to have, and I completely understand how upsetting it must have been to receive something that didn’t meet expectations. We’d love the opportunity to make this right for you.

Please drop us a message at customerservices@borough22doughnuts.com so we can look into this properly and resolve it for you. We really appreciate you reaching out — your feedback helps us continue to improve.

Betygsatt 5 av 5 stjärnor

Missed jam donuts

I have missed jam donuts so much and these did not disappoint. They were beautifully full of jam, so soft and tasted amazing. Thank you for all your hard work making such delicious donuts for us gluten free folk.

29 april 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

You are so welcome, Elizabeth!

Betygsatt 5 av 5 stjärnor

Fantastic doughnut

Lovely tasting doughnut (only had one so far and frozen the rest), the texture is amazing!

28 april 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

8 years in the making. I'm so glad you enjoyed them!

Betygsatt 5 av 5 stjärnor

Amazing customer service!

The team were amazing in helping me with my order after I’d made a few errors on the website. They were really responsive and genuinely helpful!!

7 maj 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thank you so much, we will make sure Maya and Mathilde get to see this!

Betygsatt 5 av 5 stjärnor

Amazing donuts

Amazing donuts. Good packing. I would definitely order again (next time they're on offer)

29 april 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Keep an eye out, Scott!

Betygsatt 5 av 5 stjärnor

Can’t wait to eat again!

Had been looking forward to trying these donuts for a few months. I also told my daughter about them (we are both coeliac) and we both were very excited to be going to London to try these! They did not disappoint! They were so delicious! I ordered some for delivery for my cousin’s birthday and she loved them too!
My daughter and I can’t wait to eat them again. Next time, I will make sure to order more as they were eaten too easily and quickly!

16 april 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

What an amazing review! Thank you so much, Erika!

Betygsatt 3 av 5 stjärnor

Underwhelming but glad I tried them finally

I was so excited to try Borough 22 Doughnuts and travelled up to Selfridges mid-day to try and get my hands on some. I spent around £32 on 6 and I honestly was pretty disappointed.

-Quite of a few of them did not seem fresh at all
-Despite buying 6 different flavours, they all tasted pretty much the same. The only one which stood out was the Boston cream- probably because of the chocolate

Overall it was a bit underwhelming and I probably wouldn’t buy again although happy I tried them!

7 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really disappointed

Really disappointed. I spent £12 on 2 donuts at the Selfridges Foodhall yesterday and they were inedible. I can only compared them to the texture of an old dried out sticky toffee pudding. I threw both away, what a waste of money.

4 april 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Denise,

I’m so sorry to hear about your recent experience with our doughnuts at Selfridges. This is far from the standard we hold ourselves to, and I completely understand how disappointing it must have been—especially after spending your hard-earned money and looking forward to a treat.

We pride ourselves on the quality and freshness of our products, so it's deeply concerning to hear that yours were not up to scratch. I’d really appreciate the opportunity to look into what went wrong here and make it right for you.

Please could email our customer services at borough 22 doughnuts dot com email with a few more details—what day and time you purchased them, and which flavours you chose? In the meantime, I’d love to send you a replacement on us, or arrange a full refund if you’d prefer. Just let us know what works best for you.

Thank you for bringing this to our attention—we genuinely value your feedback as we cannot get better without it.

Warm regards,

Borough 22 Customer Services.

Betygsatt 5 av 5 stjärnor

These gluten-free doughnuts are a…

These gluten-free doughnuts are a delightful surprise, exceeding all expectations. The texture is light and airy, not at all dense like some gluten-free treats can be. The flavors are well-balanced and satisfying, offering a truly enjoyable experience. They are a testament to the fact that delicious treats can be made without gluten. I highly recommend these doughnuts to anyone, regardless of dietary restrictions.

27 mars 2025
Betygsatt 1 av 5 stjärnor

Awful doughnuts

Awful doughnuts - avoid at all costs! Doughnuts were purchased and eaten a few hours later but they were unbelievably dry and inedible! At almost £20 for three doughnuts that ended up in the bin, I was very disappointed. Reached out to customer service but was ignored!

26 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent gluten free donuts

Excellent gluten free donuts, nicely glazed. Would definitely buy again although it’s a shame 6 is the minimum order as if it were less I’d order all the time!

27 februari 2025
Betygsatt 1 av 5 stjärnor

My doughnuts didn’t arrive

My doughnuts didn’t arrive. It was really difficult to speak to anyone too as their website only allows you to send a message which they take a while to respond to. Not helpful if you’re relying on and expecting an order. Just a very disappointing experience all round.

27 februari 2025

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