Borough 22 Doughnuts Omdömen 229

TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Somehow the house name was remove from my delivery and even though there was a telephone number and postcode the doughnuts weren’t delivered. When I spoke to customer services I was advised there was... Se mer

Betygsatt 5 av 5 stjärnor

Not too bad considering we ordered to deliver. Some great and helpful instructions on how to freshen up the doughnuts after delivery . Went down a treat for the gluten free nut free family member ! Wi... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love these doughnuts. Being coeliac and not having eaten doughnuts for over 8 years, these were a delight. Shipping is quick and the doughnuts arrive in untouched condition. Follow t... Se mer

Betygsatt 5 av 5 stjärnor

After trying these last year in Selfridges on Oxford St we were super impressed by how delicious these donuts were. My husband is celiac (I’m not) but these were as good as gluten containing donuts.... Se mer

Företagsinformation

  1. Munkförsäljare
  2. Bageri
  3. Glutenfri restaurang
  4. Veganrestaurang

Skrivet av företaget

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

229 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 82 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Ordered online but not good

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions said and the texture wasn't any different. My daughter took one bite and spit it out saying it like biting into laytex. Maybe they are better fresh out the fryer but we won't be ordering them again.

2 september 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thanks for the feedback and apologies for your order. Please reach out to us directly so we can look into this for you.

Betygsatt 1 av 5 stjärnor

Yum yums tasted stale ,I was told by…

Yum yums tasted stale ,I was told by the company this could be to do with …. Having worked in the bakery previously the only thing I can think is that the dough was over rolled. The dough is fragile especially as we use a special blend of gluten free flours and it’s possible that this batch was over rolled and that would have made them denser and possibly feel more stale. Had to bin them as they were so dry, unfortunately I was just told the above ,no refund or no fresh yum yums it’s a shame really as first batch I had were spot on.

27 augusti 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Our apologies Jon, We have indeed processed a refund for you which should hit your account in a couple of days if not immediately.

Betygsatt 1 av 5 stjärnor

They arrived s day late and left…

They arrived s day late and left upright outside in the street.
Parcels and post ususlly buzzed into the building.

So actual doughnuts not tasted as had to be binned.

A refund was issued

26 augusti 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thanks for the feedback. We have tabled this with our courier Account Manager.

Betygsatt 5 av 5 stjärnor

Oh my!

Oh my! They are so yummy!!

29 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thank you so much!

Betygsatt 3 av 5 stjärnor

I’ve ordered yum yums cos I’m gluten…

I’ve ordered yum yums cos I’m gluten free intolerant. When I got them, they were already slightly on the drier side, but tasty. The next day when I wanted to have it with my coffee they were super hard and very dry. I still had it but took lots of coffee sipping and chewing. They are tasty, but not worth the money. I appreciate that gluten free dough is more delicate, but I have 2 left in there that won’t get eaten as they very hard. They also arrived in a box only, not in another bag like some other products that prevented them from drying out.

8 augusti 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thanks for the honest review. We will take on board the comments to try and improve the delivery service.

Betygsatt 2 av 5 stjärnor

Very expensive smashed doughnuts!

Second time ordering, give a second chance but….
Presentation on delivery was a desgrace ! All smashed !
Won’t complain
Won’t order again

30 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

We are so sorry to hear about your delivery. We will take this up with our courier as we pay extra for a fresh and fragile service. We will reach out to you with some options

Betygsatt 1 av 5 stjärnor

My much anticipated delivery was never…

My much anticipated delivery was never sent, much less received.
Disappointed!

29 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Francesca,

We’re really sorry your much-anticipated delivery didn’t make it to you — we totally understand how disappointing that must have been. To give context, the courier failed to collect your order, which meant it was never dispatched.

As soon as we became aware of the issue, we issued a full refund , but we completely understand that doesn’t make up for the let-down.

We’d love for you to give us another try I. The future.

Betygsatt 3 av 5 stjärnor

Don't buy the cake variety. Very poor

Ordered the cake and fried best of boxed. The fried ones were good. What I remember a doughnut tasting like. It's been over 20 years since I had one. The cake ones on the other hand were disgusting! The cake fell apart probably due to the ridiculous amount of icing on top of them. No one needs an inch of icing! They tasted absolutely vile as well. Stick to what you're good at borough 22! Cake ain't your thang. Also incredible expensive. But most things gluten free are a rip off.

28 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thanks for the feedback!

Betygsatt 1 av 5 stjärnor

I'm not sure if the doughnuts suffered…

I'm not sure if the doughnuts suffered greatly at the hands of DHL or not. I was very excited to order (and ultimately eat) the doughnuts I had contemplated ordering for a long time. They arrived by DHL after 7pm, I imagine therefore they had been in a van for the entire day. Box was squished on one side but had done it's job still protecting it's precious contents. On opening the box I was not wowed, all 6 doughnuts were not glossy or sugary, they were wrinkly brown and unimpressive to look at. Then I picked one up.....solid! I was unable to break a piece without some serious strength. Not defeated I followed the instructions to reheat, this made very little difference. I can't explain the texture....solid maybe, rubbery maybe. I was and remain disappointed.

28 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Jo,

Thank you so much for taking the time to share your feedback, though I’m truly sorry to hear that your experience with our doughnuts was so disappointing. We completely understand how much you were looking forward to them, and how frustrating it must have been to receive them in a condition that didn’t meet expectations.

It sounds like the extended time in DHL’s van and the box being squashed may have impacted both the freshness and appearance, which is certainly not the standard we want you to receive. Our doughnuts should be soft, light, and a treat to enjoy — never solid or rubbery.

We’ll be raising this with DHL to ensure parcels are handled and delivered with more care, but we’d also like to make this right for you. Please could you drop us an email at with your order number so we can arrange either a replacement or a refund?

Betygsatt 5 av 5 stjärnor

Great gluten free doughnuts

Great gluten free doughnuts!
Do they have the same texture as doughnuts with gluten? No. But are the fried doughnuts the closest thing I’ve had in over 12 years? Yes!
The fried doughnuts do need warming up if you’ve had them delivered and I think the filled ones are a bit softer, just because they’ve got the filling in them, but they are still really good.
I will say that I ordered the fried doughnuts when they very first came out and I think they were better and a little bit softer then but I don’t know how anyone who’s celiac can hate on these! A whole company trying to make products we can eat!

25 juli 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thank you so much!

Betygsatt 1 av 5 stjärnor

Terrible

Ordered a box online, spent £36 for doughnuts that look nothing like the picture and were incredibly dense and very dry. I actually couldn’t believe how bad they were, basically inedible and extremely disappointing for the cost

18 juli 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Hannah, Can you share some more infromation with customer services so we can look into this please.

Betygsatt 4 av 5 stjärnor

Enjoy on the day!

After a few hiccups with getting the correct product delivered, we ended up with rather a lot of doughnuts in the house! Cue lucky friends getting free doughnuts, and a tasting menu for the rest of the household. On day 1 the doughnuts were delicious, however day 2 they had gone quite stale. Definitely worth eating on the day of purchase for a great free from experience. Big thanks to Ryan for giving the time to sort it all out!

5 juli 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Glad we got there in the end and yes, best enjoyed on the day of purchase.

Betygsatt 5 av 5 stjärnor

Best Doughnuts!

We first tried borough 22 doughnuts in selfridges - wow, even hubby said it was one of the best doughnuts he's tasted and wouldn't know it was Gluten Free. For my little boy who always feels left out, this are well worth the money so I ordered some for delivery. They came and he's loving them!! Thank you Borough 22 for making a GF diet more exciting

30 juni 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

You are so welcome! This is why we exist!

Betygsatt 5 av 5 stjärnor

Super delicious

Speedy delivery, and once heated up as per your instructions - delicious! I’m 20 weeks pregnant and your doughnuts are my craving and treat! Thanks for making such fab ones.

2 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thanks so much for a great review!

Betygsatt 5 av 5 stjärnor

Great customer service. Great doughnuts

Following a mix up with our requested delivery date, Borough22 very kindly sent us an additional box free of charge. Now my belt is too tight.

Customer service was polite and efficient.

2 juli 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Sorry not sorry, hahaha. Glad we got it right in the end!

Betygsatt 1 av 5 stjärnor

Very disappointed with Borough 22

Very disappointed with Borough 22. Paid almost £40 for 6 gluten free doughnuts for my friend who is coeliac. When they arrived they looked nothing like the pictures on the website. They were not delivered with the care or packaging I’d expect for such an expensive product. The actual doughnuts were inedible. Dry, dense, bashed about. I contacted B22 who’s responded was to offer me discount on another online purchase, which obviously I wouldn’t take another chance on. Wouldn’t recommend and wouldn’t buy again.

25 juni 2025
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Hi Kerrie,

Thank you for your feedback. We’re genuinely sorry your experience didn’t reflect the quality we strive for at Borough 22.

It’s clear we let you down—from the condition of the doughnuts to the packaging and overall service. Your order did not meet our standards, and we understand your disappointment and decision not to return.

We take this seriously and are using your comments to improve our production, packing, and delivery processes so no one else has a similar experience.

Thank you again for giving us a try.

Betygsatt 1 av 5 stjärnor

Don't bother!

Only a one star because I can't put zero.

Like they had someone new make doughnuts with no recipe or kitchen equipment. They were vile, tough, stale and like they had been made six months ago.

May a suggest a change from doughnut making to making projectiles for an arms company, there are many wars on after all.

14 juni 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Ouch — that one stings, but fair play. Sounds like our doughnuts had an identity crisis and auditioned for a role in the munitions industry instead. We'll have a word with them and remind them they’re meant to bring joy, not be used as weapons.

Thanks for the brutal honesty — and the strangely creative career advice.

Betygsatt 5 av 5 stjärnor

Gluten free product are usually very…

Gluten free product are usually very stale and tasteless but not this one. You can tell thought and care have been applied and every ingredient is tastefulllll.
My favorite are the raspberry Doughnuts.

10 juni 2025
Omdöme utan inbjudan
Logotyp för Borough 22 Doughnuts

Svar från Borough 22 Doughnuts

Thank you so much, Daniel. We are also team jam 😉

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer