A big thank you to Carly (Castle Street, Norwich branch) who always greets me with a smile on her face. Super efficient in giving me information re appointments which I am unable to access online. She... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everybody was very friendly and helpful. The optician explained why my prescription had changed so much in one eye, and explained how the new prescription could help my condition. The lady tha... Se mer
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Visited Boots Opticians in Northwich having my eyes tested as I haven’t been for 8 years. Good news is that my sight hasn’t really changed, therefore no need to purchase new glasses. From the minut... Se mer
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I had to walk away having waited over 15 minutes just to start the eye test. I could see that other people were having to wait considerable times after visual field and glaucoma tests before they go... Se mer
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Företagsinformation
Om Boots Opticians
Skrivet av företaget
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktuppgifter
4,4
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Boots Hanley opticians
Boots Hanley opticians
Great service today from initial tests when we arrived, through to Catherine who helped me pick my glasses.
Excellent service would recommend to all
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received great service throughout your visit to our Hanley store, from the initial tests right through to choosing your new glasses. It’s wonderful to know that Catherine provided such helpful support and made the experience a positive one. We truly appreciate your recommendation and kind words.
La mejor
Fui porque había perdido un tornillo de mis gafas de sol. Oshanna me atendió muy amable. Fue súper atenta. Recomendable 💯
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Oshanna provided such friendly, attentive, and helpful service when you visited with your sunglasses. It’s wonderful to know that she was able to assist you and make your experience such a positive one. We truly appreciate your recommendation and kind words.
Avoid Lancaster Boots Opticians
Avoid Lancaster Boots Opticians, they don’t tell you when eye tests or contact lense checks are due and then withhold contact lenses that have been paid for. Totally incompetent and inefficient
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the concerns you've raised regarding communication about your eye care appointments and contact lens checks. We appreciate the frustration this situation has caused and thank you for bringing it to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
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The store you visited
korran humphreys was really good would…
korran humphreys was really good would really recommendation the service was good would go back again Manchester boots
3 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Korran Humphreys provided such good service during your visit to our Manchester store. It’s wonderful to know that you were pleased with the care you received and would happily return again. We truly appreciate your recommendation and kind words.
Boots Opticians ELY, Cambridgeshire
Visited Boots Opticians in Ely to look at getting some prescription sunglasses.
Nina was extremely friendly, helpful and polite. She was knowledgeable about the products and gave me great advice on the style of glasses that suited me.
Great customer service 👏
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Nina at our Ely store provided such friendly, helpful, and professional service while helping you choose prescription sunglasses. It’s wonderful to know that her product knowledge and advice helped you find a style that suited you well. We truly appreciate your kind words.
All went well
14 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that all went well during your visit. We truly appreciate your kind words and are pleased that you had a positive experience.
Staff were helpful and efficient
Staff were helpful and efficient. Everything was explained clearly and I felt confident in their hands.
14 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the staff were helpful and efficient throughout your visit. It’s wonderful to know that everything was explained clearly and that you felt confident in their care. We truly appreciate your kind words.
Boots opticians, Strood Kent branch.
I visited my local Boots opticians in Strood Kent last week to have an eye test. All the staff were very friendly and helpful. They explained things in great detail and advised accordingly. Thanks to, Dawn, Claire, Nathan, Judith and of course Alan "The Slayer" Slater for all their help.
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Strood store provided such friendly, helpful, and informative service during your eye test. It’s wonderful to know that Dawn, Claire, Nathan, Judith, and Alan Slater took the time to explain everything clearly and support you throughout your visit. We truly appreciate your kind words.
I was on a recent trip to London and…
I was on a recent trip to London and during my stay one of the lenses of my Specsavers glasses fell out. I found that I wasn’t far from a branch of Boots (107 Longacre) who had an Optician section. I spoke to a very polite and helpful young Optician called Anna and explained my situation. She had no hesitation and told me to take a seat and took my glasses. Within a minute she returned with my glasses intact. A life saver!! I asked how much I was due to pay but she told me no payment was necessary. So a BIG THANK YOU to Anna, who helped to make my trip a memorable one.
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Anna at our Long Acre store provided such prompt, helpful, and professional service when your glasses needed repairing during your trip to London. It’s wonderful to know that she was able to quickly resolve the issue and get you back on your way, helping to make your visit more enjoyable. We truly appreciate your kind words and will be sure to share your thanks with Anna.
Boots Opticians New Milton Appalling
My wife simply went to boots opticians New Milton Hants for an eye test not realising the high pressure sales force was waiting to thrust the card machine in her face at any opportunity.
She has had lens replacement surgery and has very good vision, but was thinking about a pair of off the shelf reading glasses. This is quite common with single focus lens replacements.
The staff were determined to push varifocals and kept asking other members of the team to back each other up and increase the pressure.
She does not want or need varifocals but the pressure was relentless.
My wife is 75 has hearing difficulties and was almost frog marched into handing her card over for the purchase of varifocals she neither wants or needed at a cost of £646.59p
When she came home she was in shock and very upset
We rang to cancel the sale but the staff refused our demand stating they were being manufactured 1 hour after ordering.
You have to wait 2 weeks for the glasses to be made but they said they started the process 1 hour after the purchase.
Boots opticians seem to have degenerated into some wide boy outfit that we don't recognise.
They took advantage of an old lady and seemingly ripped her off. They ignored their duty of care and coerced her into using her card and will not return the £646.59p
The experience was like buying a second hand car from Arthur Daley.
Definitely should have gone to specsavers. Will never buy anything from Boots or use my disadvantage card in their stores.
Appalling treatment of their customers in our experience
11 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience and the concerns you've raised regarding the advice and service provided during your wife's visit. We appreciate your comments regarding the discussions around her eyewear options, the purchase process, and the handling of your subsequent request to cancel the order. Thank you for bringing this matter to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very good service.
Very good service.
Friendly professional, and knowledgable staff
Outstanding staff: Zain, Hassan, and Chris
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zain, Hassan, and Chris provided such friendly, professional, and knowledgeable service during your visit. It’s wonderful to know that their outstanding care helped make your experience such a positive one. We truly appreciate your kind words.
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you consistently receive excellent, friendly, and helpful service during your visits. It’s wonderful to know that the team continue to provide such a positive experience. We truly appreciate your kind words and loyalty.
Charged too much for my purchase
Waited a long time to be seen for my eye test. Was overcharged by a member of staff for my glasses. Luckily i asked for the invoice and checked it and saw my discount had not been applied and asked for a refund of the discount amount.
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear about the delays you experienced during your visit and that you were not seen for your appointment as promptly as expected. We also regret to learn that there was an issue with the pricing of your glasses order and appreciate you bringing this to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Excellent customer service
Whenever I am at Boots opticians Southside Wandsworth, Ankit is very helpful and offers excellent customer service. He is also extremely knowledgeable of the product offerings.
11 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ankit at our Southside Wandsworth store consistently provides such helpful and excellent customer service. It’s wonderful to know that his product knowledge and support continue to make your visits such a positive experience. We truly appreciate your kind words and loyalty.
I booked my son in for an eye test as a…
I booked my son in for an eye test as a second opinion after having been to Specsavers for years. Specsavers were insisting he get glasses but I didn’t think he needed them. He had the usual scans and nothing came up when we went to boots they noticed an anomaly and he was referred to a specialist and is now under the care of Moorfields oncology unit for a tumour that boots picked up but Specsavers didn’t.
29 juli 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our store provided such thorough care and attention for your son. While we understand how concerning this situation must have been, it’s wonderful to know that the anomaly was identified during his examination and that he was promptly referred for the specialist care he needed. We truly appreciate your trust in Boots Opticians and wish your son all the very best with his ongoing treatment.
Friendly & efficient service
I was greeted straight away by Ellie. My sight test was quick and efficient with minimal waiting. Ellie performed all the checks and was friendly and chatty throughout. The optometrist Chiquita was also friendly. I felt that I left knowing what all my options were. I was short of time to choose some glasses that day but I will definitely be returning. I would definitely recommend Boots at Rushden Lakes to friends and family.
12 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ellie and Chiquita provided such friendly, efficient, and professional care during your visit to our Rushden Lakes store. It’s wonderful to know that everything was explained clearly, you felt informed about your options, and that the appointment ran smoothly with minimal waiting time. We truly appreciate your recommendation and look forward to welcoming you back when you choose your new glasses.
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received professional and courteous service during your visit. We truly appreciate your kind words.
Staff in Streatham branch are always…
Staff in Streatham branch are always helpful and very knowledgeable.
12 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Streatham store are always so helpful and knowledgeable. It’s wonderful to know that you continue to receive such positive service during your visits. We truly appreciate your kind words.
Staff were extremely helpful and…
Staff were extremely helpful and nothing was too much trouble.
12 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the staff were extremely helpful and that nothing was too much trouble during your visit. It’s wonderful to know that the team went above and beyond to support you and make your experience a positive one. We truly appreciate your kind words.
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team friendly, very helpful, and clear in their explanations throughout your visit. It’s wonderful to know that you felt well supported and informed. We truly appreciate your kind words.
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