Boots Opticians Omdömen 

I am a regular customer at this lovely branch . I rolled over on my reading glasses . Had no hope of them being salvaged but Luke worked his magic and I can use them again! Thank you xx

first time and got the place off the internet, very close to the car park and frendily staff

Needed an early appointment due to the nature of my request I was seen in half an hour ... very helpful staff

Took the stellest lense for my daughter wasn't told about the guarantee went over the time frame as I booked when I received my letters to book and after the time waiting for a appointment went over the guarantee so told I couldn't get the replacement pair I was entitled to. Told they are all a franchise and no one could help me and was told I lied about not being told about 12 month deadline.
Won't be using again

Great service and advice from Alliah in the Tiverton store

Really got great service from Boots Opticians Whetstone. The optometrist really cared about me and my needs.
They also made sure I got the right lenses to suit my needs and didn’t just rush me like anyone else would. A true credit in an ever changing world.

I popped in with my daughter and spoke with the lovely Dora to ask if I needed another eye test for a pair of glasses I broke. After checking my notes it was confirmed that I could choose new frames without another eye test. Thankfully Dora helped me straight away with choosing new frames and making another appointment for my fitting. So grateful to the wonderful Dora who is always so helpful and caring.

My dad bought some glasses over £200 could not see in them at all unsure whether he can get a refund gave them back to them, vision clearer in old glasses

1-Star Review: Disgusting service, zero accountability, and dangerous medical oversight. Avoid.Castle Marina Nottingham
I have been a loyal customer of Boots Opticians for 42 years (including the Dollond & Aitchison days), but after the shocking care and outright lies I have experienced at the Castle Marina branch, I will never trust them with my eyes again.

I paid for bifocal glasses, but they dispensed single-vision reading glasses instead. When I picked them up and pointed out the lack of a visible reading segment, I was brushed off and told "they don’t do them anymore, it's blended in." I struggled to see out of them for nearly a year. In a recent meeting, the assistant manager explicitly confirmed to my face that they are indeed reading glasses—yet the store manager is still refusing a refund, claiming all checks were done, while entirely failing to explain why I was given the wrong lenses.

It gets worse. Because I have a high prescription, Boots always told me I would "never see properly in glasses." After suffering an eye infection that meant I couldn't wear my contact lenses, I finally went to a private eye clinic for a second opinion. The results were damning:

Wrong Lenses: The private clinic tested my Boots glasses and formally confirmed the lenses were completely wrong.

Missed Prescription Needs: They discovered I actually require a prism in my lenses. For the first time in my life, thanks to the private clinic, I can finally see clearly in glasses.

Damaged Eyes from Contact Lenses: Boots had been supplying my contact lenses, which have actively marked my eyes because they were ill-fitting. Boots ignored my astigmatisms in both eyes, whereas the private clinic immediately identified that I need toric lenses.

Neglected Dry Eye: Boots previously told me I just had a "dry patch" and handed me drops. The private clinic diagnosed me with chronic Dry Eye, explained how to manage it, and after receiving actual treatment, my eyes are finally improving.

The staff at this branch lied to cover up a major dispensing error and shrugged off serious discomfort as an inevitability of my high prescription. To treat a loyal customer of over four decades with such deceit and medical incompetence is disgraceful. Avoid this branch at all costs.

I've been going to Boots Opticians for over 15 years but I'll never step foot in one again.

In November 2025 I spent over £600 on glasses which I do every year. However I'd recently started being more active, and due to the cost of those glasses I decided to buy a much cheaper pair online for going to the gym and for any other activities where they could be damaged so that I'm not throwing hundreds of pounds down the drain. I had trouble measuring my own PD because I cannot see my own face in the mirror without my glasses on, so I went to Boots to ask if they had mine from when I bought the glasses with them.

This was in the Hanley store on 13th Feb 2026. I spoke to a blonde woman who then proceeded to speak to me like I was nothing more than DIRT on her shoe. She said she couldn't provide the PD (which fair enough if that's the policy) but her exact words when I said I'm struggling to measure my own PD so I worry it won't be accurate was "that's what you get when you cheap out and buy online" - as though I hadn't already given them hundreds of pounds in the half a year prior to that conversation. The way she spoke to me was absolutely disgusting and I left feeling humiliated.

However I walked to the other side of Hanley centre into SPECSAVERS where they very nicely told me they could do it but unfortunately had to charge me £10 which after the awful treatment I'd just experienced in Boots was music to my ears. I told the man who served me in Specsavers what had just happened in Boots (while almost crying) and he was so kind to me and even refused to charge me for the PD measurement.

Safe to say I will be going to Specsavers for my prescription and my main glasses for the rest of my life.

Irena as usual was very through & professional explaining every detail of my eye health from scans & photo’s which at my age I thought was a good idea to have done! The lovely assistants were very friendly & helpful while completing their part of the pre test’s & really helpful while deciding on a pair of glasses 🤓 big thank you’s go to Irena Linda, Sarah & Fran always a pleasure visiting your store

Angela and the whole team at Boots Sutton Surrey provided an absolutely exemplary service. 100% recommend. Thank yuh Angela

My eye examination on 16/06/26 was carried out by Ms Sumayah Choudury who was extremely professional and helpful. After the examination, Julie helped me to choose the right for my new glasses. She knew exactly which frame suited me and also the best lens for my needs. She was very friendly with a great product knowledge. On collection of my glasses, Paula made sure that the frames were a good fit and expertly explained how to use my new varifocals. All in all a very pleasant experience, I wouldn't go anywhere else.

Excellent service from Heidi, new reading glasses after cataract operations. Can now read the bottom line on the paddle.

I attended a follow up examination earlier today at Boots Opticians in Warrington. The optometrist Shammi was welcoming and really efficient as were all of the staff. The only opticians I will use. Thank you to all

Very helpful and friendly staff. Lucy was very efficient in organising my replacement glasses! I have always had a good experience in Boots Warminster!
Many thanks!

I called to make an urgent appointment as requested by my GP due to some eye symptoms that I’ve been experiencing. The person I spoke to the phone was extremely rude. I explained that I had been given a link by my doctor with a list of practices I can contact to book an urgent appointment and this boots opticians was on the list. The person told me in a rude tone ‘it’s not that simple, to just book an appointment. I will need details.’ I think this is very unprofessional for someone in this job to be so rude. I’m very aware that I need to provide more details and was just giving a high level of information first before moving on to my details and symptoms. She then asked where I went last for a sight test. I said specsavers (it was a very long time ago) she then said very annoyed ‘where they not on the list?’ I told her they was but that I wanted to go to boots and she made me feel bad for trying out a new opticians and made me feel like I had to explain my decision for changing opticians. I told them that I didn’t see why it would be a problem because they were on the list that my doctor gave me. I didn’t get to the next part of the phone call where I shared my details and symptoms because she was too rude and very unwelcoming for my liking. I will go somewhere else. I will also steer clear of boots opticians for future sight tests and for purchasing glasses.

Everyone I dealt with was extremely helpful and very nice. I've come away with new glasses that I'm very pleased with and all the options were explained very clearly to me. Thanks

It was a positive experience overall, Katherine, Emma helped with everything I needed and was very lovely and welcoming, made me feel comfortable explaining everything in detail as we went on

Appointment on time, Arjun, Trudi and Jane B all friendly, helpful, efficient and professional. Happy with service provided. Glad I had an early appointment time as AC seemed to be on the blink.