Boots Opticians Omdömen 

Awful experience with repeatedly non existent customer service at Kensington optician; wrote a review here and they responded giving me an email to write to. That was a week ago - no response. I held off moving optician as have been with them 10+ years but now left with no choice. Wrong prescription and an inability to fix it.

I was seen by David the optician.quiet patient man, explained everything as he was testing my eyes.
I also saw, Harrison, Brian and Dan.
I couldn’t ask for better service.
Such beautiful manners very rare in this day and age.

Boots Opticians in Lymington gave me thorough and careful examinations. David, Hannah,Dan and Harrison were all very friendly, professional and skilled. I recommend them highly . Sheridan

Just been to Bournemouth Town Centre Boots Opticians and very pleased with friendliness, advice and efficiency I received so thankyou. Special mention to Alex the optician and Jenny the Assistant Manager who was very helpful indeed. Highly recommend to others and great choice of glasses for all price ranges.

I came here to have my glasses repaired after trying several opticians prior. I was greeted by Emily who said she could repair them no problem. They were repaired in no time and we sat down and Emily gave me advice on a second pair. She was very professional polite and courteous.

Helpful, knowledgeable staff willing to take time to make sure everything is perfect.

A very relaxed friendly and professional experience. Just what you need when visiting for an eye test

Great customer service. I was a holiday walk in with broken glasses which Greg quickly repaired for me.

Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the glasses available and gave her opinion on all of them. Top quality!

When making my appointment on the phone, I asked as many questions as I possibly could about signing up to the Contact Lens Plan. I was given prices and told the offers that would include. After completing my appointment, I was then charged for the sight test (previously informed that was included in the plan). Upon signing up for the plan, I was informed that it would not include contact lens solution which was an additional £4.00 a month. Boots also take 3 months of payment before sending out lenses, or you can pay 3 months at once if you want the lenses sooner. Whilst I can't fault the service, I find that omitting information when someone is questioning is misleading and that is why I have given a low rating.

Taken quickly and eye test carried out quite efficiently. The staff were all very helpful and friendly without being pushy.

As this is my first appointment with Boots Opticians i am very pleased with the service and advice that they gave to me regarding the type of glasses that i required, The staff that was involved in getting me sorted with the right lenses and frames at a good price was great,And as i have just picked them up they said if i have any problems with them just come back and they will sort it out for me.

Noisy and crowded. Despite this branch also selling hearing aids they seem to be clueless working with someone who is deaf/severely hearing impaired. I had stated my deafness when I booked online. The optician spoke to her screen throughout the consultation even when I pointed out my deafness.

Excellent Service
Well done all around

There is nothing wrong with the staff, and the treatment that can be arranged is top notch, but the branch at Maldon really needs new premises. Ater years of operating from the same restricted shop patients that were once young enough to manage the very narrow stairs now find them very restricting. It is appalling in this day and age of awareness disability and access needs that something like an opticians (which I imagine more older people than younger probably need), still exists on two levels in such an old and poorly designed building for infirm customers. Esp. when vacant premises often come up within the town which would be far better for the task. Also the promotions such as buy 1 pair, but a 2nd pair half price get 3rd pair free are misleading, when the 3rd pair is about as basic a pair of glasses as could be given and no use for people needing complex prescriptions or already owning varifocals or bifocals. Please give the Maldon shop new premises with urgency!!

The staff in the Penzance Opticians store were very professional, informative & friendly.

Awful situation when trying to arrange new glasses. Denied an eye test saying they preferred to use my last test. They offered 1 pair of glasses which j had to return as a poor fit and out of focus. On return to the Washington store they gave me an eye test that showed changes. After several days of complaining they agreed to ordering my original frames with the new lens. I complained by email 7 days ago still no reply. I suffered headaches with blurry lens and 4 journeys to the store and still waiting for my glasses.

I have at this point had a good relationship with Boots and attended appointments and pleased with the good service I have received.
Step forward to this week and I might add not the first time as it happened a while back.
I received a message saying I was due an appointment later the same week I received another message saying sorry I had to cancel my appointment? (Which I had not booked and appointment!)
I emailed Boots and they responded asking for more details which I attempted to reply to on three occasions each time this reply was bounced back to my inbox.
I have given up and in Boots as well and think it's time to try a local opticians or even Specsavers.

I visited the Boots Opticians on Cornwall Street in Plymouth and had a great experience. Richard was extremely helpful, guiding me through the various options and helping me choose the best glasses for my needs. He also pointed out the best deals available. I was able to get everything sorted quickly, and I'm very satisfied.

Been with Boots many years now, dealt with Richard many times, an asset to the store. Unit 66, Merry Hill. Over the years many faces have changed but the staff here are alway’s helpful and professional.
I was due to collect my glasses tomorrow, thought I’d be cheeky and try my luck today knowing damn well I’d be very lucky to walk away with them. But, I did.
Thank you so much for re-illuminating my world again. It was a very special moment for me.
Outstanding store, staff, service. Very grateful for your assistance. Victoria