A big thank you to Carly (Castle Street, Norwich branch) who always greets me with a smile on her face. Super efficient in giving me information re appointments which I am unable to access online. She... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everybody was very friendly and helpful. The optician explained why my prescription had changed so much in one eye, and explained how the new prescription could help my condition. The lady tha... Se mer
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Visited Boots Opticians in Northwich having my eyes tested as I haven’t been for 8 years. Good news is that my sight hasn’t really changed, therefore no need to purchase new glasses. From the minut... Se mer
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I had to walk away having waited over 15 minutes just to start the eye test. I could see that other people were having to wait considerable times after visual field and glaucoma tests before they go... Se mer
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Företagsinformation
Om Boots Opticians
Skrivet av företaget
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktuppgifter
4,4
Utmärkt
11 tn omdömen
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Great experience!
Just had a great experience at Boots Opticians in New Milton. Alice the Optometrist was great. Happy to answer questions and explained everything thoroughly. Nice cheerful lady. Ann did my pre-test checks and scan. Great sense of humour and just good fun! Cassidy was my dispenser. SO lovely! Again, happy to answer all my questions and finished off an already enjoyable appointment with a big smile. Thank you all so much!
22 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice, Ann, and Cassidy made your visit to our New Milton store such an enjoyable experience. It’s wonderful to know that Alice took the time to explain everything thoroughly, Ann made the pre-test checks fun and relaxed, and Cassidy provided such friendly and helpful support when choosing your glasses. We truly appreciate your kind words and will be sure to share your compliments with the team.
The Optometrist was training and she was excellent.
The Optometrist was training and she was very friendly and explained everything she was doing.
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the trainee optometrist was so friendly and took the time to explain each step of the examination clearly. It’s wonderful to know that you felt informed and comfortable throughout your visit. We truly appreciate your kind words.
Have mixed feelings about boots…
Have mixed feelings about boots opticians in Havant. Had a pleasant visit with eye tests and ended up with having to have new glasses. Not only one pair but two. Went ahead with the glasses based on their professional advice. The girls on the shop floor were brilliant in explaining why I needed two pairs, helping me choose the frames along with the fitting of the glasses. However communication is non existent for when the glasses arrive in-store ready for pick up. I had to chase up sometime after the appointment to be told they had arrived.
Wearing my new glasses, on the first day after experiencing headaches, dizzyness I felt the prescription is not right. I took both pairs back. I had a thorough re test to be told that I had been given the wrong prescription. New prescription of this time I needed varifocals were sent off. I also wasn't allowed to just buy the one pair and get a refund for the second pair from my original prescription. Subsequently I have spent a fortune on a a second pair that I didn't want. Again no communication for pick up. I had asked them this time to email me and of course received no email. I continue to still have headache's and other issues with the new prescription.
8 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
We're pleased to hear that you had a positive experience with the eye test and found the store team helpful when choosing and fitting your glasses. We're sorry to learn of your concerns regarding the communication around your orders, the issues with your prescriptions, and the ongoing difficulties you've experienced with your glasses. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
I took my glasses to be repaired at the…
I took my glasses to be repaired at the Summertown, Oxford, branch as one of the arms had broken off. Even though the style was no longer available a shout out to Alice who went to the trouble of looking through lots of glasses to find the right arm and fixed it. All for no charge. Five star service indeed!
22 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice at our Summertown, Oxford store was able to help repair your glasses, even though the style was no longer available. It’s wonderful to know that she went the extra mile to find a matching arm and get your glasses fixed for you, all free of charge. We truly appreciate your kind words and are pleased that Alice’s dedication and excellent customer service made such a positive impression.
Friendly helpful staff
Friendly helpful staff. Glasses bit pricey but worth it for care you receive
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly and helpful throughout your visit. It’s wonderful to know that you felt the care and service you received made your glasses worthwhile, despite the cost. We truly appreciate your kind words.
Excelllent service
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service during your visit. It’s wonderful to know that the team provided such a positive experience and took great care of you throughout. We truly appreciate your kind words.
Slow Service
The Optometrists are great and very detailed in how they check eyes. However once glasses are ready they never call and inform. They always say sorry but it still happens. When placing the order for a replacement frame I am advised it will be 3/4 days but to date I have not heard anything. It's been about 10 days. Furthermore they never answer phone calls. Been trying constantly for the last 3 days but they dont answer. The store in concern is the Stamford Quarter store in Altrincham
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
We're pleased to hear that you've found the optometrists thorough and helpful during your appointments. We're sorry to learn of your concerns regarding communication about completed orders, delays with your replacement frame, and the difficulties you've experienced when trying to contact the store by telephone. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Had an amazing experience from…
Had an amazing experience from beginning to end! Emily, who I believe was training was extremely professional and explained every step! When choosing my spectacles, Peppa excelled and was so helpful. After care has been fabulous!! What ever you are paying them, Boots in Poole Dorset it is not nearly enough!!
31 juli 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had an amazing experience from beginning to end at our Poole store. It’s wonderful to know that Emily provided such professional care, explaining every step of the process clearly, and that Peppa was so helpful when selecting your new spectacles. We’re also pleased to hear that the aftercare has been fabulous. We truly appreciate your kind words and will be sure to share your compliments with the team.
DO NOT GO TO BOOTS OPTICIANS - ESPECIALLY IF IT IS A FRANCHISE STORE. SHAMEFUL CUSTOMER SERVICE
I have had without doubt the worst experience in the Southend Store and now Boots HQ are refusing to deal with the shocking experience. They claim it’s a franchise and so nothing to do with them. They ignore questions and are not meeting the most basic obligations of this issues. It is a joke.
The best thing - you just know I will get an automatic response about contacting boots customer service, which are the very incompetent people washing the lot hands and ignoring requests in emakls.
I warn you all now - do not use a Boots Franchise Opticians. Of course they won’t tell you which ones are!!
It’s no wonder the whole brand is seen as outdated and slow.
21 augusti 2026
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Svar från Boots Opticians
We're sorry to hear that you were dissatisfied with your experience and the support you received regarding your concerns. We appreciate your comments about your interactions with both the store and customer service teams. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Impeccable customer service
My experience has been one of impeccable customer service - from correcting a slightly off prescription from elsewhere, identifying that my eyes needed ‘balancing’ to adjust to new varifocals, and then helping me find the right and best frames for my needs.
All the members of staff were polite, friendly and helpful and, importantly, made me feel comfortable when I had problems and confident that things would be right.
My optometrist, Asha, was excellent, as was Cheryl.
Glasses are a big investment, both health-wise and financially, so I am very pleased that I now have three very good and comfortable pairs of glasses!
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Asha, Cheryl, and the team provided such excellent care and support. It’s wonderful to know that they helped resolve your prescription concerns, ensured your varifocals were right for you, and helped you find comfortable glasses that meet your needs. We truly appreciate your kind words.
Purchasing new glasses
Timi was very helpful, knowledgeable and friendly. He didn’t rush me when I was choosing frames for my glasses and offered different style options, which was very useful. Great professional service all round. Thanks
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Timi was so helpful, knowledgeable, and friendly. It’s wonderful to know that he took the time to help you choose the right frames, offered different style options, and ensured you never felt rushed. We truly appreciate your kind words and are pleased you received such professional service.
Eye test
Convenient car parking, friendly staff, not pressured to purchase and the overall experience really. From previous experience at other opticians, I found the service at Boots more relaxing.
20 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the convenient parking, friendly staff, and relaxed atmosphere made for such a positive experience. It’s wonderful to know that you felt no pressure to make a purchase and that your visit compared so favourably with previous experiences elsewhere. We truly appreciate your kind words.
I wanted to adjust my glasses order the…
I wanted to adjust my glasses order the day after placing but was told I couldn’t. So I had already paid which meant Boots win
20 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
We're sorry to hear that you were dissatisfied with your experience. We appreciate your concerns regarding the information provided about making changes to your order after purchase and how this was communicated to you. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Absolutely lovely staff
Absolutely lovely staff. Very thorough and professional. Thank you East Ham staff.
20 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our East Ham store were so lovely, thorough, and professional throughout your visit. It’s wonderful to know that you received such high-quality care and service. We truly appreciate your kind words.
Professional, knowledgeable team
I had a fantastic, professional experience today in the Bromley Glades Boots optician. The culture from the moment I arrived was calm, professional
& organised. The whole team were patient focus and also supported each other. I had interaction with 5 members of staff. All excellent. Hawa Cassim Optimetrist was extremely knowledgable, reassuring and explained clearly the outcomes of retinal images. Michael Chicken navigated with me the discounts I was entitled to including NHS blue card.
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a fantastic experience at our Bromley Glades store. It’s wonderful to know that Hawa Cassim provided knowledgeable and reassuring care, and that Michael was so helpful in explaining the discounts available to you. We truly appreciate your kind words about the whole team.
The staff at the Horncastle branch were…cheerful and very helpful
The staff at the Horncastle branch were very welcoming and helpful. I didn’t wait long to be seen and everything was explained clearly. I received honest help when choosing frames. Thank you kindly to Kieran, Alisha and Kay for such a lovely experience.
21 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kieran, Alisha, and Kay at our Horncastle store provided such a welcoming and helpful experience. It’s wonderful to know that you were seen promptly, everything was explained clearly, and you received honest advice when choosing your frames. We truly appreciate your kind words.
Friendly Staff professional service
Friendly Staff professional service, good range of frames to choose from.
17 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received friendly, professional service during your visit and that you were pleased with the range of frames available to choose from. It’s wonderful to know that the team provided such helpful support throughout your experience. We truly appreciate your kind words.
Front line staff & Optometrist were…
Front line staff & Optometrist were very welcoming. I felt very confident it what the Optometrist was saying to me. She explained everything to me , along with not feeling rushed to get out.
19 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that both the front-line team and the optometrist were so welcoming during your visit. It’s wonderful to know that the optometrist explained everything clearly, gave you confidence in the advice provided, and ensured you never felt rushed. We truly appreciate your kind words and are pleased you felt so well cared for throughout your appointment.
Aquilla was very helpful and efficient…
Aquilla was very helpful and efficient in sorting out a problem regarding new spectacles
At Peterborough Boots
20 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Aquilla at our Peterborough store was so helpful and efficient in resolving the issue with your new spectacles. It’s wonderful to know that your concerns were dealt with quickly and professionally. We truly appreciate your kind words.
Overbooking leading to unacceptable waits
I had to walk away having waited over 15 minutes just to start the eye test. I could see that other people were having to wait considerable times after visual field and glaucoma tests before they got into see an optometrist. Not good enough.
Boots are overbooking and assuming we are all desensitised to poor service because of wait times in the NHS. They are running a business and need to get that.
20 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
We're sorry to hear that you were disappointed with your experience and the waiting times during your visit. We appreciate your concerns regarding delays before appointments and the overall time customers were required to wait. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
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