A big thank you to Carly (Castle Street, Norwich branch) who always greets me with a smile on her face. Super efficient in giving me information re appointments which I am unable to access online. She... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everybody was very friendly and helpful. The optician explained why my prescription had changed so much in one eye, and explained how the new prescription could help my condition. The lady tha... Se mer
Företaget har svarat
Visited Boots Opticians in Northwich having my eyes tested as I haven’t been for 8 years. Good news is that my sight hasn’t really changed, therefore no need to purchase new glasses. From the minut... Se mer
Företaget har svarat
I had to walk away having waited over 15 minutes just to start the eye test. I could see that other people were having to wait considerable times after visual field and glaucoma tests before they go... Se mer
Företaget har svarat
Företagsinformation
Om Boots Opticians
Skrivet av företaget
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktuppgifter
4,4
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional customer service
I needed to obtain glasses which were more than the everyday type due to recent cancer treatment. Boots staff were extremely knowledgeable and made sure that I had glasses that were a perfect fit for me.
17 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such knowledgeable and supportive care following your recent cancer treatment. It’s wonderful to know that they took the time to understand your specific needs and helped ensure that your glasses were the perfect fit for you. We truly appreciate your kind words and are pleased that you received such personalised care.
Re Harrogate store
Re Harrogate store. Excellent service from an engaging and friendly team. Eye test was professional. The team helped me select the glasses and accepted my request for ZEISS lenses, then gave me a good deal. Special mention to Rosie who was outstanding.
9 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service from the team at our Harrogate store. It’s wonderful to know that the eye test was professional, that the team helped you select the right glasses, accommodated your preference for ZEISS lenses, and found you a great deal. We’re especially pleased to hear that Rosie provided outstanding support. We truly appreciate your kind words.
At the Newark branch I had an optician…
At the Newark branch I had an optician called Hesham who was very helpful, explained everything carefully and sorted out my problems. The assistant Danni was also very helpful and patient.
11 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Hesham at our Newark store was so helpful, taking the time to explain everything carefully and help resolve your concerns. It’s also wonderful to know that Danni provided such patient and supportive service throughout your visit. We truly appreciate your kind words.
Great customer and quality of service
The optician takes time to discuss your sight health, listens to you and completes a thorough eye examination providing you with the results in a language you can understand. The team are really friendly and allow you time to pick your frames and help you choose.
Great customer service and quality of service.
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician took the time to discuss your eye health, listen to your concerns, and carry out a thorough examination while explaining everything in a clear and understandable way. It’s also wonderful to know that the team were friendly, supportive, and helped you choose your frames without any pressure. We truly appreciate your kind words about both the customer service and quality of care you received.
It was a really great experience
It was a really great experience. The staff were very professional and thorough. Nothing was rushed and they explained what everything they were doing.
14 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had such a great experience and that the team were professional, thorough, and attentive throughout your visit. It’s wonderful to know that nothing felt rushed and that everything was explained clearly, helping you feel informed and comfortable at every stage. We truly appreciate your kind words.
Staff great
Staff great
Joanne greeted me and took initial eye test steps, I arrived early and she took my registration so I wasn’t worrying about overstay in car park .
Yassen made me feel very comfortable throughout eye testing and gave me good advice too.
Thank you and keep up the good work
This will definitely be my future eye test centre .
Recommend highly
20 juli 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Joanne and Yassen provided such great service during your visit. It’s wonderful to know that Joanne helped put you at ease from the moment you arrived, and that Yassen made you feel comfortable throughout your eye test while providing helpful advice. We truly appreciate your recommendation and are pleased to hear that you’ll be returning for future eye care.
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good, quick, and professional service during your visit. It’s wonderful to know that the team were able to assist you efficiently while providing a positive experience. We truly appreciate your kind words.
A really excellent experience at Boots…
A really excellent experience at Boots Opticians in Horsham. Everyone was very friendly, welcoming and professional throughout.
Katie Warren, the optometrist, was excellent. She was extremely thorough, gave very clear advice and was reassuring throughout the examination. I felt that everything was explained properly and that she took the time to make sure I understood the results and the options available.
The members of staff who helped me choose and order my new glasses were equally impressive. They were very diligent and took great care to make sure that everything was absolutely right, rather than rushing the process.
Overall, a very, very good experience. I would highly recommend Boots Opticians Horsham and would definitely use them again.
16 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Horsham store provided such a friendly, welcoming, and professional service throughout your visit.
It’s wonderful to know that Katie Warren carried out such a thorough examination, explaining everything clearly and ensuring you felt reassured and well informed about your results and options. We’re also pleased to hear that the team who helped you choose and order your new glasses took the time to make sure everything was exactly right and never rushed the process.
We truly appreciate your recommendation and kind words, and we’re delighted that you had such an excellent experience.
Unrushed and thorough.
As usual, my recent experience with the Optometrist was exceptional. It is never rushed and is always thorough. I chose my frames before my eye test and have always been happy with my experience. Now waiting for my new specs to arrive.
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive such exceptional care from the optometrist. It’s wonderful to know that your eye examinations are always thorough, unhurried, and reassuring. We’re also pleased that choosing your frames was a positive experience and that you consistently leave satisfied with the service you receive. We truly appreciate your kind words and hope you enjoy your new glasses when they arrive.
Very good service in the penzance…
Very good service in the penzance branch. From mark sarah and anita
17 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mark, Sarah, and Anita at our Penzance store provided such very good service during your visit. It’s wonderful to know that the team helped make your experience a positive one. We truly appreciate your kind words.
Customer service at Canary Wharf…
Customer service at Canary Wharf opticians is high level
especially Victoria.She was very helpfully to my granddaughter to choice the glass frame.Very Thanks
16 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Victoria at our Canary Wharf store provided such high levels of customer service and was so helpful in assisting your granddaughter with choosing her glasses frames. It’s wonderful to know that her support made the experience a positive one. We truly appreciate your kind words.
What a excellent service from the team
What a excellent service from the team, alison, sarah and optician habibah. Make me feel at easy. A very well done.
17 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alison, Sarah, and Habibah provided such excellent service during your visit. It’s wonderful to know that they made you feel at ease and well looked after throughout your appointment. We truly appreciate your kind words.
The team is friendly, kind and takes eyesight seriously
The team as a whole is friendly, kind and takes eyesight seriously. They invest their time in you to ensure you get what you need, and are incredibly patient. I trust that they are thorough and that if I have any issues with my eyesight, new contacts or new glasses at any time, that they will be there to help.
14 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly, kind, and patient throughout your visits. It’s wonderful to know that you feel they take your eye health seriously, invest time in understanding your needs, and provide care you can trust. We truly appreciate your confidence in the team and your kind words.
Very professional service for both…
Very professional service for both contact lens and eye test. Very detailed explanation of all the findings.
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such professional service during both your contact lens appointment and eye test. It’s wonderful to know that everything was explained in detail and that you felt well informed about your results and eye health. We truly appreciate your kind words.
Fidan was superb
Fidan was superb, nice knowledgeable and very patient. She gave us an understandable if the varifocals levels of quality and how they work. 6 stars
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that Fidan provided such knowledgeable, patient, and helpful service during your visit. It’s wonderful to know that she explained the different varifocal lens options clearly and helped you understand how they work. We truly appreciate your kind words and your 6-star recommendation!
Boots eye test was great
I arrived on time and was greeted well. I waited only a few minutes before I was taken to have the initial tests. These went quickly and very well. The male assistant was professional, careful, knowledgable and courteous. I then waited a very short time for the optometrist. The lady who tested me was friendly, helpful, skilled and talked me through everything. She answered my questions and offered good advice. After the eye test, I finished the next tests quickly and efficiently. At the end, the female assistant offered to adjust my glasses because they were hurting me. She did this, now the glasses are fitting well. I was offered further advice and asked if she could help more.
I asked for the names of the ladies that I saw, because I want to thank them very much, but unfortunately I forgot their names. Please pass on my thanks to all those who served me. I always go to Boots to get my eye tests, and honestly this is the best appointment I have ever had, because it went perfectly. Thank you Boots.
14 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that your visit went so smoothly from start to finish, with minimal waiting times and professional, courteous service throughout. It’s wonderful to know that the team took the time to explain everything clearly, answer your questions, and ensure you felt comfortable and well looked after. We’re especially pleased that your glasses were adjusted to improve their fit and comfort. Your kind words mean a great deal, and we’re thrilled to hear that this was the best appointment you’ve had with us. Thank you for your continued loyalty to Boots Opticians.
Great service and understanding
Great staff professional to the highest standard
13 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such professional service to the highest standard during your visit. It’s wonderful to know that their expertise and care made such a positive impression. We truly appreciate your kind words.
Felt pushed
I came in with my mother to boots Boston , she is unable to speak English , she had an eye test at at specsavers , but wanted to find frames she really liked, we explained this , a lady who on meeting seemed lovely but seemed to lose interested as we where taking a while , she mentioned her upcoming wedding and we enjoyed that chat , then on sitting down looked at the time and ,, seemed to want to rush after we mentioned being on benifits , my mother could see the ladies disinterest, and felt upset , we got the glasses , spent more than wanted , the small brunette lady , made our experience at boots Boston terrible
1 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear that your mother was disappointed with her experience during your visit. We appreciate the concerns you've raised regarding the service provided and how she felt during the process of choosing her glasses. We're sorry to learn that the experience did not meet your expectations and thank you for bringing this matter to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Lichfield boots opticians where…
Lichfield boots opticians were amazing, very helpful and a great laugh. They treated the kids amazingly. Mand and Joe massive shout out to two people who actaully take pride in their work and making people smile.
15 augusti 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Lichfield store provided such amazing service and made the experience so enjoyable for you and your children. It’s wonderful to know that Mand and Joe were so helpful, friendly, and great with the kids, helping to make everyone smile. We truly appreciate your kind words and will be sure to share your praise with them.
Boots optician’s in Christchurch.
On my recent visit to Boots opticians in Christchurch I was welcomed in a very friendly manner almost like being a family member. The staff were excellent at reducing any fears that I may have had and I was certainly put at total ease very quickly.i was then introduced to Namrata Narsi the lady that would carry out my eye test,wow what a professional lady each step was fully explained to me in a way that I fully understood, The care and way I was treated was absolutely fantastic, If any person reading this review is due an eye test then you will not do any better than visiting this branch and in particular Namrata then believe me you will not find anyone better anywhere. A really brilliant experience was had by me.
9 juli 2026
Omdöme utan inbjudan
Svar från Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Christchurch store made you feel so welcome and helped put you completely at ease from the moment you arrived. It’s especially wonderful to know that Namrata Narsi provided such professional and caring service, taking the time to explain each step of the eye test clearly and ensuring you felt comfortable and informed throughout. We truly appreciate your recommendation and kind words, and we’re thrilled that you had such a positive experience with the team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.