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Booths In Knutsford is great. Clean trolleys on hand and friendly staff to help around the store. Keep up the good work.

Booths Lytham store

Just popped into the store this afternoon. The young man on the door saw us parking and as we were in a disabled spot he immediately came over with a clean trolley to enable my husband to walk. Well done and thank you for your thoughtfulness. 👏👏

Bought to ready meals for ages parent on her request. Lancashire beef hot pot. And chicken casserole.
1. Beef hotpot inedible due to over seasoning and flavouring nasty.
2. Chicken casserole better taste wise but littered with sharp bone fragments she has badly scratched her esophagus. In considerable pain .

Ready meals from any supermarket now off the menu permanently.

My first visit to Booths since March, I had heard their safety arrangements re covid 19 were good - not my experience on this visit. Customers were shopping in all directions and passing very closely, even staff just brushing past. Felt a lack of organisation, people not distancing to queue or pay, not using the markings, the assistant who handed back my change touched my hand rather than drop the coins into it. As you enter and leave its via the same doors and so there is close passing by. I wanted to sanitise my hands on enter/leaving but the only sanitiser was by the trolleys where other people were so I didnt. Another customer was by my shoulder as I left, people just milling around all near the entrance. In general I didnt feel safe, cut my visit short and was relieved to get out.

Thought I would pop into our local booths for a few bits, no social distancing in store by members of the public or staff. I suffer from anxiety’s, it’s not a crime but something I live with. Got to the checkout, unfortunately my toes were over the yellow line so I was informed to step back and given a lecture as to why, just what needed. Thing is, you can’t do right for doing wrong. I hadn’t realised that my foot was slightly over the line, why did she have to make a big deal of it. None of the shops are consistent with their rules and the staff are quick to bark at you if you put a foot wrong, pardon the pun, which I informed her of, she kept going on and on how this is her job, by this time a que is forming behind me and I became increasingly anxious the more she justified herself because now everybody was looking, seriously, I am still shaking. Staff need to realise that it all gets a bit much for some of us trying to go about as normal as we can, rules for this and that, stand here, don’t stand there. She did ask if I wanted to speak to her supervisor, at this point I just want to get out of there before I fold into a heap and I told her so. Thanks for that booths, won’t be back in a hurry for another lecture and showing up.

Best supermarket! Excellent products and such a lovely shopping experience.

Booths Penwortham. Rude woman on the door enforcing 1 person per household. We are temporarily without a car and needed 2 to carry the shopping, and also helping sheilding vulnerable neighbour. Quizzed like criminals. Last week I also shopped there and a tall member of staff pushed up behind me and reached over me to stock the shelf. I complained by phone and was told he had learning difficulties. I pointed out that he could still transmit coronavirus, and they are responsible for his and my health and safety. TODAY THE SAME PERSON PASSED ME TWICE WITHIN 50CM!!!!

Hi all.. My vote for the booth in lytham is 1 ☹ very rude staff...never smile,arrogant...what you think u are?? The only good reason is the quality of product..

I went to one of your supermarkets yesterday and needless to say I am rather disappointed of some of the COVID-19 rules implemented. I have been denied entrance in the shop at the same time with my partner which I do not want to begin to list reasons why sometimes, even during these strange times, we do actually need to go shopping with another member of the household. We were then told that if we both wish to go in, we both need one trolley each, to which you have a one out one in person system even though on your guideline clearly states 'one person per household where possible' therefore exceptions can be made and I am fully aware of not wanting to overcrowd the premises!
Rather embarrassed to stay and argue with the member of staff in charge of letting us in and cleaning the trolleys ( by the way, I am not implying he was rude!) I decided to hold back and wait for another person to exit so then I can have my own trolley and then also go in. However, when you are in the shop, some customers forget to really bare in mind social distancing rules and be considerate that others have to shop too - so there is not much point in forcing same household customers to go in separate, with their own trolley if when inside the shop social distancing rules are not strictly reinforced by the company.
The most frustrating thing was to see people basically bumping into friends/acquaintances probably for the first time since lockdown and then stop to chitchat, once again ignoring that we still need to respect social distancing rules. And from what I have noticed, no member of staff was trying to break such gatherings. Needless to say this actually affects those who are queuing outside the shop. If you ask me, that's where as a company you should really be strict with!

I just want to mention I recieved brilliant customer service from the manager, also the staff are loveley.

Cheesecake is disgrace. Bottom crumble layer is 76% of whole cake! Very disappointed

The following is an account from last night. My mother and I walked to Booths. Mum is 84 an cares for her 77 year old husband with Alzeimer's. We walked to Booth in the evening. At the entrance a young man who was just doing his job refused my mum entry stating that she had come during an hour which is reserved for key workers. As I am a secondary school teacher, told him and he then allowed me to go in. Mum had to wait outside for me.

I was in the shop for approximately five minutes. During that time, I saw two other customers. Booths a medium sized supermarket and as such the whole shop only having three customers in it was nothing short of ridiculous. When I left I thanked the young man and as I left I observed that there was no social distancing queue.

Having grown up there and having two elderly parents who have lived in there for 43 years, I am disgusted at the lack of common sense and consideration shown here. Yes there are rules, but there is also common sense. If I were to be pedantic, I could state that the sign also clearly says that key workers require ID. I did not have my ID badge with me (my head could discipline me for carrying it outside of work purposes due to safeguarding) and was allowed nonetheless to enter the store. Moreover, the lady who followed me in flashed the strap to her ID and there is no way whatsoever that this ID was in an shape or form verified. It was an utter farce.

If that were bad enough, I posted my account on a local Facebook page later on in the evening. The tirade of abuse which then followed in the fifteen minutes before the post was taken down was something to behold. As a schoolteacher I am more than able to brush off childish and aggressive behaviour but this was just risible. In amongst this, an individual identified themselves as an employee of Booths and again just quoted the rules. Thankfully for those people’s sake the post was removed.

In short, this overpriced, advantage taking supermarket has just lost two customers so well done. All I can say for my mum’s sake is hurry up Aldi and build that store! Booths you let an old lady down and it would be in your interest to learn from this.

Fantastic supermarket. Great range of good quality products. Lovely, helpful & friendly staff. Supporter of local businesses and communities.

The worst shopping experience of my life. Shopping at Booths in Burscough. Myself and my disabled wife (I am her carer) arrived and went into the store with a trolley. As we were going in an employee said I needed to take a second trolley. I politely explained to him that I was my wifes carer and that I would load a trolley with the goods that my wife wanted and we walked in. The employee ran after us into the shop shouting at the top of his voice that we had to take a second trolley. Effectively I would have to trail an empty trolley through the entire store, whilst filling our main trolley. This would make self distancing impossible. My wife left the store in tears at this point. I asked to see the manager. A man came to see me, he never introduced himself and was not interested in my complaint. I complained on Booths website, only to receive an aloof and disinterested reply from a Michelle Darton. I can honestly say I have never come across such rude and disinterested staff as Booths supermarket.

Used the click and collect service today from Booths in Clitheroe,
First time using this service and it won’t be the last,
From ordering to collecting, the whole experience was totally professional. Jenny the picker was polite an courteous and a credit to Booths
Once home a slight mistake arose but was dealt with immediately by the staff.
Highly recommended

As a vulnerable adult I ordered a grocery box from Booths.
The girl on the phone was patient and lovely.
It arrived yesterday and delivered by Paul , who kept his distance and was so charming and helpful.
The contents far outweighed my expectations.
This service has freed me from worry about ‘ how to shop’
Thank you Booths 🌺🌸🌺

Our experience (first time) of ordering online then collecting the order from Booths Lytham was excellent. This was a service for the vulnerable and over 70's and we much appreciated it today as we are in this group and self isolating and getting food in this situation is difficult.
Lois who loaded the bags in the car was helpful and friendly and we didn't need to get out at all
We managed to place the order successfully yesterday and hope to do the same again in a week's time. However we are concerned that we might not get a slot when we need more food. We would like Booths to offer as many slots as possible so we can be sure of replenishing our stocks.
Thanks for the service

I am not a Booths shopper but decided to call in today. I was pleasantly surprised with the organisation of the staff. The shelves filled in abundance and the pleasant staff. The shelve stockers were actually smiling and have a much needed banter with the customers and each other at this difficult time. I strolled round getting everything I needed without stress and frustration. Was greeted at the till with more smiling faces and hand sanitizer. It was surreal after other experiences when out shopping.Ive certainly become a convert.

We went into Booth's today two carers and a service user to buy toilet rolls, We purchased a pack of 4 toilet rolls each, when we got to the checkout we was told we can only buy a four pack each. And the service user couldn't make her own purchase, A member of staff took one of the four packs of toilet roll from the carers hands. We where only given the toilet rolls back when I said to the staff member this is discrimination

I am writing about the cafe in “Booths Ripon” , as someone who has been using the Cafe since the store opened i am disgusted at the cleanliness of this once immaculate place.
It is well over 1 year ago forwhatever reason they lost their cleaning staff, they have never been replaced and its lucky to get the cafe cleaned once a week, the litter under and on the tables beggers belief..
I have never seem anyone ever clean the tables ( i am normally one of the 1st people on the store at 8am most mornings.
With the advent of this new virus nothing had changed here!
The 1st manager was amazing , now it seems to be rapidly going downhill fast