Booths Omdömen 

I always find Booths good for products and great customer service however on recent trips to various stores I have discovered that all the bread items I used to buy in their 'home baked' or organic section now contain folic acid.
Look at Dr Claire Craig to see how dangerous this is for some individuals with cancer and other medical conditions.
I gave feedback instore. Very nice but staff seemed unaware. Raised vis their customer feedback team. Response poor - blamed government regulations coming in. Yet these regulations still offer some choice though definitely not ideal - none needed in wholemeal etc.....YET Booths refuse to offer a choice to their customers and think we should buy brioche and products produced outside the UK. Outstandingly bad customer service in my view! I've always seen their strength in offering better choices to customers- shame - but if they won't listen take your money elsewhere!

We visited the supermarket mid afternoon in late September and it was very busy with quite long and persistent queues at both manned and unmanned checkouts. The product range was/is good and includes some tasty locally-produced items. However, the prices were / are Waitrose+ and aisles are comparatively narrow. We left our car to charge to the usual preset level at one of the Instavolt chargers on the edge of the car park. All the bays were full so the charging rate was low. This dictated the time taken to charge the vehicle which was an hour and twelve minutes. We assumed - incorrectly as it turns out - that the charging bays were/are not subject to the wider car park's one hour restriction on free parking. Consequently, I have now received a demand from Booths' parking operator to pay a £50 penalty for exceeding the hour's parking limit. I've checked all the details and have no option but to pay that. Nonetheless, I feel aggrieved because: (a) the charging rate determined the time I was in the car park; (b) I/we spent a reasonable amount in Booths during our four day AB&B stay; and (c) Instavolt's charges were amongst the highest I've experienced (not entirely Booths' direct control). There are few other rapid chargers in the Keswick area so if you need to recharge your EV, you pretty much have to use them. My advice though would be to: (a) preferably, charge up somewhere else on the final stages of your journey towards the town; (b) set a 50 min timer on your watch if you have to use Booths' chargers; (c) buy such items as you can at your local supermarket before travelling to Keswick and then, once there, buy such remaining items as you may need at Keswick's small but friendly and affordably priced Co-Op.

Excellent Customer Service.
Alan visited to check what was required and options available for a replacement Integrated Fridge Freezer before emailing prices and options.
Excellent job by Max on delivery/fitting and removal of old appliance.
From visiting showroom on Tuesday to completion on Friday.
Highlights exactly why we should support our local businesses.

I bought three items today, two kippers from the fishmonger, a portion of wild boar and congnac pâté from the deli with two slices of specialist ham. The lady on the deli suggested I could have a discount if I was ok to accept near end of use product, but I declined, and to be fair she opened a new terrine of the pâté for me, and gave me a portion. On my way to the check out I looked at the products and noticed The use before date were for the next day.
I then took them to the customer service counter, and pointed this out. Only to be told it was only a guide and the products were ok. I then replied that a “use by”and “best by” were two different things, but the young man told me to take it up with the counter I had been served by. I said that wasn’t necessary, and he asked me if I wanted a refund, but at that point I hadn’t paid for anything, I told him it was not what I expected from Booths, and I just wanted to leave the products behind.
Totally not happy. Some of Booths products are excellent, but the same products can be cheaper at other supermarkets. I went next door to Aldis and bought similar product at a much cheaper price. I won’t be shopping in Booths again. Very overpriced, and only snobs shop there

Very extrrme parking fine recived . Cafe slow unfortuntley went over by 20mins and now been fined. Emailed manager heard nothing back. Will calulate how much ive spent this yesr in booths and send to their head office with copy og my statement. Disgusting i am not happy

Cafe staff invariably pleasant, helpful and efficient.Tom and Anna exceptional…hard working, kind and always very helpful.Food good and reasonably priced.I come 3 or 4 times every week for lunch or cake and coffee.

I love this supermarket is sells quality items much better than Waitrose.
I’ve always found the staff friendly and I’ve visited Kirkby Lonsdale, Ilkley, Clitheroe, Settle, Kendal and Penrith stores so you could say I am a fan.

Booths Penwortham is excellent. Great staff; good well cooked freshly cooked food.
Just sometimes on a Monday staff are short but those who are there give all they can and work really hard to keep the busy popular cafe going well. Never disappointed with quality I go often!

Attended a cheese and wine event at the Longton store on Friday night .What a great start to the BH weekend .Pete,from
the Penwortham store
was very knowledgeable about the chosen wines and Bev delighted with her cheese tasting suggestions.What a great asset they both are to this Lancashire company !
We are already planning on buying some of the cheeses and the
Booths own Burgundy to do a
follow up evening with friends .

I have just eaten a Booths beef stroganoff ready meal and I can safely say it was the worst ready meal I have ever eaten.
It was tasteless,watery and the beef was like rubber and the rice was like bullets.
This needs to be addressed as I normally find Booths produce of a high standard and this product was very poor quality.

The shop itself was an good experience. Very expensive good quality food sold in the stores.

The whole experience was completely let down by us receiving a parking charge for being 12 mins over the hour that was free. We didn't think we had been an hour as we only got a couple of items. The pics said otherwise. Unless of course the camera times are rigged which is entirely possible.

We approached the store but they wouldn't do anything. Head office provided the receipt. We have appealed but feel that's not going to go well.

So we won't be shopping there again and we will be telling everyone we know about our experience. So the impact is loss of revenue for the store. The carpark and store were almost empty which should have told us something. Only looked like holiday makers in there.

We just want other people to be aware when visiting booths stores that now employ parking eye to manage their car parks. We attended the Kendal store on the 5th of July to have lunch with our daughter and husband as it was her birthday and shop for groceries upstairs in the shop. As we have always done since the new system was introduced, we entered our car registration plate at the terminal inside the café when we got to the counter at our turn. We were in the store and café for one hour and 32 minutes. The free parking allows 2 hours free parking if going to café as well as shop. To our surprise last week we received a parking fine for £100 saying that we had been parked over the hour without a valid parking ticket. We have tried to contact parking eye and they do not respond. We are now in the appeals process. We contacted the store itself thinking that they would obviously be able to help as we could prove with bank statements we had Been in their café and their shop on that day and stayed only one hour 32 minutes that is free, and that they could rectify this for us without us having to go through this process with the parking company. Please be aware because booths completely wash their hands of any responsibility around their car park telling me I had to go directly to the parking company and they could not help me. Having visited there every single week virtually between there and carnforth store , we are astounded that they are refusing to become involved in what is obviously a problem with either their terminal or other function of the parking arrangement. You will also struggle hugely to rectify this with parking eye as they are notoriously difficult to get hold of and are bullies . I wonder if anyone else has had this difficulty.

Normally have no complaints about this store , but unfortunately this morning I have, only popped in to get some lovely roast ham from the deli counter both ladies were busy one making sandwiches and the other washing up, I stood there for a minute or so neither one acknowledged me ! I understand everyone is busy but the one washing up was facing me and she could have said “give me one minute “ but nothing she only looked at me as I was leaving ! So took my shopping elsewhere.

I was made very welcome by Lola at the Kirby Lonsdale Branch.

She was so polite. It made my day.

Booths is the best supermarket by a long shot. Better than Waitrose, better than Sainsbury's.

High quality food and friendly staff.

It's not perfect, and I would rather shop at local organic farm-shops if there were any, but in the world of supermarkets, it's the best there is.

I sadly had an issue with a tote bag from here and reached out to their customer service team to ask for any assistance. Thomas answered my email and was so kind in sourcing a complaint as the bag sadly had a manufacturing issue. He kept me updated and was so friendly while sorting it out! Really grateful for the wonderful support and getting a resolution to my issue. Thank you!

Just had beef stroganoff ready meal. Can I say this was the worst meal I’ve ever eaten Nd I’m 82

Great shopping in store...but shockingly bad website compared with any other supermarket. Tyring to see all their wine and prices - you just can't...it is hopeless and is nothing like the instore experience.

Went shopping to Booths Burscough. My wife and I loaded our things onto the conveyor belt behind another customer as only two tills were open on a Friday afternoon.
The cashier then tells us in a rather shrill manner that we can't put our things on there. We ask why not as they always go on the conveyor belt. He then states that it's not working and understandably we reply that how are we expected to know that.
That's the start of a rather bizarre customer experience . We then state that he may have a sign or open one of the other ten tills closed and that he may wish to be a bit more civil .
The cashier then has a go at us, we state that the whole thing is fing ridiculous. A statement of the situation not a threat to the cashier.
When the manager plus three others turn up to resolve , the cashier then attempts to turn the tables by claiming the swearing was offensive against him. ( It really didn't have the look of someone who had never heard a f word). In the meantime when the other staff members are between them trying to work out a solution. I know , hardly a huge issue. He then offers to take me outside for a fight onto the car park. Unbelievable !
I relay this to the manager when he attempts to resume his efforts. What response would you expect to a threat of violence against a customer , by an employee truly turning the tables again. Nope the cashier was still left in his seat serving customers in his own Booths way.
Here's the thing though , the only training these workers have is about looking after themselves, not tolerating abusive behaviour etc. Why ? Because it costs the company big money if said employees shout victim ,go off with the trauma and still claim a wage.
Of the customer ? Well there's just the threat of physical harm and violence by your Booths cashier. Really hard to fathom. So if you fancy a threat of violence with your shop go to Booths Burscough and meet the serial offenders.