Booths Omdömen 

How can they get a Christmas collection service so wrong!?

Order online and select your collection date/time.

Arrive at the store, which in my case was St Annes, and head to the cafe, which was closed to enable collections, including its own checkout, but an oasis of calm compared to the general festive bedlam in the rest of the store.

Give your name, take a seat and your order is wheeled out. You're handed a paper copy of your order and directed to head to the main checkout, despite the Cafe having it's own checkout, which is just crazy. I remove my items from the trays, pack them and then head to checkout mayhem with a few additional items I had purchased.

After queuing for an absolute age, I place the few additional items on the conveyor along with a copy of my order, and naively expected the employee to scan the copy of my order along with the additional items before presenting me with the balance to pay. Oh no, everything from the order has to come out of the bag and is then individually scanned before I then have to repack it.

Hello, it's 2022 and you have both my order, so you know exactly what is being ordered, and my payment details, as you took a deposit, so just issue a barcode for each order, open the till in the Cafe and have someone there to take the payment, rather than forcing customers with collections back into the store. Better still, just head to M&S to see how it is done.

Shockingly bad!

I honestly don’t know what has happened to the shop I have used for nearly 40 years. I regularly buy fruit for my grandsons packed lunches. Just recently we have bought fruit (berries in the main) only to find some fruits were rotten and had green mould on them. I complained to the “Twitter” team (along with photos of the offending fruits) who sent me a £5 voucher to say sorry along with assurances it wouldn’t happen again as all fruit is checked both at the warehouse and before it is put on the shelves. Well it has happened again..twice in as many weeks. I complained again to the “Twitter” team who suggested I email HQ with a “formal” complaint. I did this and the response from HQ was identical to the response from the Twitter team, basically I am a liar and Booths wouldn’t put rotten fruit onto their shelves. Well after 40 years I am disappointed to say I will no longer be shopping at Booths. I don’t know what has happened but it isn’t the shop I have used without any cause for complaint for 40 years. What a shower they have turned into, a once brilliant enterprise now full of grumpy, disgruntled staff who couldn’t give a xxxx about customers. I shopped at Aldi today for the first time and although the shop was a bit scruffy, the staff were really pleasant and helpful, but the biggest surprise was at the checkout where the prices were unbelievable.

Visited my local Booths supermarket fish counter in Chorley today. I selected a rainbow trout and sea bass. I asked that both were deboned, heads and tails removed and gutted. The guy on the counter said it would take 10 minutes and I said I would pop back to the counter after I’d picked up a few other items. On return to the counter the fish were wrapped and priced. I left the store and later that day I unwrapped them ready to bake. All the “fishmonger” had done was remove the heads and tails and gut the sea bass. No attempt had been made to de-bone either. The fins were left on and the bass hadn’t even been descaled. It must have taken all of 10 seconds to remove the heads. Why the 10 minute wait. Why do Booths pretend they have professional people working on their fish counters if they cannot even prepare a fresh fish for sale. In future I will stick to the excellent fresh fish stall on Chorley market where I don’t even need to ask for this service to be done. Beware if you expect a fish to be professionally prepared at Booths in Chorley. Personally I’d give it a miss.

Bought kale. Realized I had to wash it, but clumps of mud and dead and live bugs!!! Horror show. Disgusting....

I went to repair my old glasses, i decided to get new pairs of glasses for both reading and distance. After eye tests and placing the order, I was told to collect them in 2 weeks, so far so good.
Everything went wrong when I went to collect the glasses. The reading glasses was totally out of focus and the distance pair was also slightly out of focus, so they decided to test my eyes again, they told me the first test was wrong for reading pair and they will sort out the other pair as well. After returning in 10 day, both pairs were out of focus AGAIN and at this point I was pretty annoyed and asked for a refund.
NEVER AGAIN WITH BOOTHS LEEDS

I emailed the team at my local store to explain my experience whilst shopping, I haven't received any acknowledgment of my email and no reply. Don't shop there, chose another supermarket that values its customers!
Below is my email that was ignored.
I wanted to get in touch with you to share my experience
I visited your store, shopped, bought from your deli counter and checked out, i spent over £60.00, the store is fabulous, the staff I encountered in the store were very friendly and helpful and encouraged me to try samples which I then bought. The lady at the checkout was very chatty I had a very lovely experience.

I decided to treat myself to a coffee. I had a few bags, that I left in my trolley and tucked it away in a cleaning corner that wasn't being used.

Ordered my coffee and found a table.

When I sat down to enjoy a few minutes of peace, I noticed my trolley had been moved and left outside the entrance to the cafe.

I left my table and went over to it, a woman was wiping down tables and I asked if my trolley had been moved.

She told me that trolleys weren't allowed in the cafe for H&S reasons, which I accepted.

She suggested to leave my coffee and take the shopping to my car and then return.

There is no signage to advise that trolleys aren't allowed, the same woman saw me walk past her to the counter and didn't say anything? Just moved my trolley into the store.

Anyone could have taken my shopping that was paid for.

I took my bags out of the trolley and sat them on a spare seat at my table.

I was very disappointed by her attitude I quickly finished my drink and left.

Not sure if I want to return.

Please pass on my comments to your training manager.

How would you describe ‘ open’?
Website informs potential customers that the store opens at 9.30
However , the tills do not open till 10 am.
This information is not on the website.

Booths in Barrowford, restaurant. 2 breakfasts ordered. My wife had just about finished hers. Mine nowhere to be seen. Staff very pleasant but seemed overfaced - and at the time we came it wasn’t that busy.

NOT IMPRESSED

I have been to my local booth's as usual, no complaints about staff or produce. I'm complaining about the parcel pick up at the quick pay till and lottery kiosk. All the customers in the que either returned the items and left or went to the self service till, me included however without my lottery ticket. Come on booth's, if you have opened up parcel collection then open a separate area to collect them and not the quick till.

We had the bacon sandwich and two drinks for £8.
It was excellent value for money.
The sandwiches we perfectly cooked, well done to the chef

Awful. The fruit and veggies don't look fresh at all. I wanted a cucumber and there were 2 mouldy ones left. I asked for a fresh one. Girl didn't have a clue. I then asked for a reduction as it was just the end. This girl went to ask another girl who didn't have a clue either. JOKE! Eventually someone in the back told her to tell me they would not sell it me. WHAT A WASTE OF FOOD. Come on Booths wake up in this day and age? Young girls there as dozy as anything didn't know squat. Food being thrown when a tiny bit needed chopping off should have just purchased it without saying anything.Rubbish Poulton branch

Not a restaurant review but donuts. Bought a bag on 24/5/2022 with use by date of 26/5/2022. I think they night have got the month wrong, should have been April. They were solid, jam free, and inedible. Managed to chop them up and feed the crows.

Took my 90 year old mother to Booths in Ilkely for a change and a day out. Didn't realise there was a two hour parking limit. We had a leisurley lunch in their cafe, then she did some shopping etc. We were a total of 2 hours 39 minutes from entering car park to exiting same. It took us over ten minutes just to walk from car to cafe! We didn't rush lunch, didn't realise we had to. I didn't rush mother around shopping

Result, £100 parking fine !!!

OK. I should have read the notices, I was more interested in parking near the doors in a safe place for my (90 year old) mother to get in and out easily.

Parking Eye who handle Booths parking did not respond to my email explaining about mother.

Doesn't reflect well on Booths.

1st time, Ordered online for sandwiches platters (meat sandwiches ,fish sandwiches & 2 Sushi Veg & Fish) for my daughter’s 30th birthday for afternoon tea at my house. Very disappointed!! the meat sandwiches were not fresh & the Chicken/ stuffing were not any chicken pieces left & the stuffing yuk!! too dry. Didn’t get fish sandwiches platter & don’t know why so they give me four lunchboxes of prawn, prawn/ crab & 2 tuna/ mayo. But I want salmon!! Sushi’s Veg and fish were “okay” not fresh again. I should have ordered from Morrison in the first place!! Because I thou BOOTHS were a bit posh and homely foods.

Popped into the cafe above the store in Poulton-le-Fylde earlier today. Sat by the windows, watching the people below, bathed in the early afternoon sunlight. The staff there were lovely. Very helpful people, who made us feel welcome and comfortable. Will certainly be a regular. Thank you.

I have just ordered a cup of tea and a sandwich at Booths on Knutsford, Cheshire. The staff who serve the food at the till are not wearing masks. As is known, covid is spread by droplet infection. Staff in the prep area are wearing them, as is the person clearing up front of house, so why not the counter staff. Sandwiches with wrapping ok, but not really fancying anything else. Disappointing for Booths who I normally love.

We ordered a Christmas dinner for 2 and it was ready on the collection time and everything was in separate trays with individual instructions.
We had Turkey, roast potatoes, sprouts, carrots and swedes, parsnips, sausages, stuffing and gravy.
Everything was delicious apart from the Turkey which was tough. It was a slices rolled around stuffing and layers of bacon wrapped around it.
If it is just thick slices of Turkey next year then we will order again. It is excellent value for money and idiot proof.

I am a longstanding customer of Booths Garstang. Yesterday I purchased 3 salmon steaks for £10. When I got to the counter, one of the packs did not have the offer on even though it was in the same shelving area. Therefore I went back and there were none left. There was one in the sale area and I said I was happy to have those 3 for £10 even though it was only £9 and change. They wouldnt put it through. Therefore they credited the 3 that I had already put through which cost £15 and in the end I looked at my statement and all they did was no credit to my account but charged me again for all 3 pieces of salmon Absolutely disgusted with the service. My bill should have been less than £60 due to the credit and rebill but instead it is now £73....I cannot believe the incompetency of the young lad at the counter. Not his fault but Booths fault for lack of training and client experience education. One customer down Booths.

Full marks to Booths, who seem to have installed a bank of rapid EV
charging points at all their stores. Park up, put on charge (worked first time), go for a shop in lovely environment, cup of coffee or short walk (or both), return to car and it's fully charged. That's great customer service!

We have shopped at Booths for nearly 40 years. Their Hallmark was excellent customer service and good quality local produce. No longer. We had the misfortune to have breakfast at their Garstang branch. It used to be brilliant, it is now best avoided, it was awful. To make matters worse I complained via Twitter to Booths and although I received an immediate insincere apology there has been no follow up explaining why their wonderful freshly cooked breakfasts had gone to the dogs. Funnily enough the Booths meat was always beautiful, we have bought sirloin steaks from the meat counter recently and the meat was tough as old boots. On the other hand the steaks from our local butcher were beautiful. In view of Booths "couldn't care less attitude" to a loyal customer who has passed £000 through their tills over the years, I will be shopping elsewhere from now on...Booths are NOT the company they once were and are best avoided. They treat loyal customers with nothing but utter contempt. If there was a zero score on here that would be the option I would select.