As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Företaget har svarat
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Se mer
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Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Se mer
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2,1
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439 omdömen
Har besvarat 100 % av sina negativa omdömen
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Unseriöser Anbieter
Wir hatten vom 13.-16.April das Hotel Antique in Istanbul über diese Plattform gebucht, weil wir das Hotel schon kannten und auf anderen Plattformen kein Zimmer in diesem Hotel mehr frei war. Das hätte uns eigentlich gleich verdächtig vorkommen müssen. Jedenfalls wurde das Geld abgebucht, aber im Hotel angekommen, konnte die Mitarbeiterin unsere Buchung nicht finden. Sie meinte auch, dass sie noch nie von dieser Buchungsplattform gehört habe. Sie ließ dann den Chef kommen, der konnte aber auch nichts finden. Wir haben dann versucht, auf der Hotline anzurufen - elektronische Ansage in schlechtem Deutsch und dann Warteschleife. Der Hotelchef war so freundlich, uns dann in einem anderen Hotel unterzubringen. Allerdings mussten wir nochmal bezahlen. Zuhause zurück, habe vergeblich versucht, mein doppelt gezahltes Geld zurückzubekommen. Im E-Mail-Verkehr zeigte sich booked.net zu Beginn noch verständnisvoll, um uns dann nach zwei / dreimal nachfragen mitzuteilen, dass man versucht habe, unsere Buchung in dem Hotel zu stornieren, das Hotel dies jedoch abgelehnt habe.
Geld haben wir keines gesehen. Wer das Geld nun einbehalten hat, weiß wohl nur das Hotel und booked.net selber.
Also auf jeden Fall die Finger von dieser Plattform lassen. Und wie bereits andere Gäste hier geschrieben haben; die Buchungsplattform hat keine direkten Verträge mit den jeweiligen Hotels - also Finger weg!
13 april 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Claudia Richter,
We are very sorry for the inconvenience caused.
Our company Booked.net doesn't have direct contract with the property, we are working through our suppliers and therefore the property might do not know about us. It is a normal precise in online travel agencies.
As we can see, your request is being processed by the support team and they have not given you a refusal. They do their best to resolve your situation as quickly as possible and in a positive way.
Unfortunately, the partners do not make contact, that is why it takes so long to solve the problem.
We will definitely inform you as soon as there is an answer.
You can always write to our support team to find out what stage your request is at.
Once again accept our sincere apologies.
We aspire to be the most preferred…
We aspire to be the most preferred hotel in Jinja city, and our customers are served through innovative products and services, following best practices in the industry to achieve sustainable
OUR MISSION
We commit to provide our corporate and leisure traveller a consistent warm & friendly guest experience & fond memories through our nurtured staff who experience joy and pride at work while adhering to our social responsibilities.
Our Core Values
• Integrity
• Commitment
• Accountability
• Result oriented
• Teamwork
• Passion
• Excellence
14 maj 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear AtW,
Thank you for getting in touch with. We are very sorry that you have a negative opinion about us.
We cannot find a case related to your statement.
You can send us a request on support@booked.net regarding situation, we will recheck this case and answer your questions. For our part, we are happy to provide assistance to anyone who needs it.
On behalf of the Customer Care Team!
Sincerely,
Booked.net - Team
Worst of the worst, Bank had to step in for refund
Room types are vague, bed selections are meaningless. Booked is a reseller of a reseller that will do whatever to make a buck. I made the stupid decision to try amd save a few Japanese yen and ended up paying 30 percent more out of pocket. The entire support team is defensive, dismissive and rude. They ended up telling me to pound sand, luckily my bank stepped in on my side and refunded me my money by force avoid at all cost.
3 maj 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear James Rosenberg,
We appreciate you bringing this matter back to our attention, and we apologize for the inconvenience occurred.
Upon reviewing this case, please be advised that you booked an Economy Double Room Non-Smoking. This room type has only one double bed or two single beds.
Based on your email you wanted to have different bed options, then the hotel selected for you, requesting a bed change means upgrading the reservation. It was natural that the hotel would charge an additional fee for that request. Next time clarify the bed option right after your booking in order to avoid this issue.
We were also emailed by the property, and they confirmed that they had the same confirmed room type as what we had.
Please accept our sincere apologies for any inconvenience; however, our company can't compensate for this kind of concern. It seems like there was some misunderstanding about the confirmed room type.
Again, we apologize for our inability to process any refund.
On behalf of the Customer Care Team, thank you for the service opportunity!
Sincerely,
Booked.net - Team
Do NOT use this company
Do NOT use this company! I booked a room in the Galapagos islands in December for my trip in March. When I arrived, they did not have a reservation for me. When they "found" a room, it was not the superior deluxe room I paid for, but was rather their lowest quality room that cost much less than I paid. I have been trying to be reimbursed, but they are not responsive, asking for ridiculous documentation, such as a photo of the person who checked me in. I'd have better luck getting a response from a brick wall. Do NOT use this company. EVER!
2 maj 2023
Omdöme utan inbjudan
Svar från Booked.net
Hi Lenz Timothy,
We are very sorry you are unsatisfied with our service!
Accept our apologies that the case is taking so long to resolve.
As in our email conversation explained it takes time in order to check the situation in the proper manner. The documents are needed to check the information that the hotel has with the situation that happened.
Since we did not receive the document confirmation regarding the situation occurred, it took more time and effort.
From our side, we are trying to resolve the situation with all the information that is available
Please bear with us, until the hotel partner will respond to our request.
I am really sorry for the inconveniences caused.
We will do our best to resolve the case as soon as possible.
Sincerely,
Booked.net team
Firma bezprawnie posługuje się nazwą
Firma bezprawnie posługuje się nazwą, opisami i zdjęciami naszego obiektu reklamują swoje usługi noclegowe w naszym obiekcie. Szkopuł w tym że nie zawieraliśmy z nimi żadnej umowy, czyli działają bezprawnie i dla naszej szkody pod naszym szyldem i na szkodę klientów którzy kupią u nich usługi bo nigdy nie będą mogli ich zrealizować. Podsumowując jedno wielkie oszustwo.
26 april 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Rafał Berliński,
Thank you for getting in touch with.
We are very sorry that you have a negative opinion about us.
Information on the site about this property is displayed from the partners with whom we cooperate. Accordingly, having a contracts with a partners, we do not need to have a direct agreement with the accommodation to publish an object.
Based on the above information, we provide the opportunity to reserve property on the site, as contractual relations with suppliers state this.
If you still have questions, you can send us a request via email support@booked.net, we will be happy to answer you.
Oszuści i złodzieje !!!
Oszuści i złodzieje! Bezprawnie umieścili ofertę mojej firmy: pokoje gościnne U Górali
Nie przekierowuje na żadną oficjalną stronę! Dokonując tam płatności, wpłacacie oszustowi!
21 april 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Teatr Beyer,
Thank you for making contact with us.
We are very sorry that you have a negative opinion about our site.
The right to use the information about the hotel was given to us by partners with whom we have contractual relationships.
We do not post information unrelated to your hotel, but only the information passed by hotel representatives to our mutual partners for purposes of providing booking services.
If you have any questions, please send a request to the mail support@booked.net, we will be happy to answer.
LISTED MY RESORT WITHOUT MY PERMISSION (FRAUD)
They copied my resorts photos from our instagram and facebook pages, created a listing without our permission. when i called to get listed removed, they played stupid and blamed booking.com. called booking.com and they confirmed never hearing of a site like that. FRAUD!!!!!!!!
18 april 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Nana Addae Alpha Oppon-Kusi,
Thank you for get in contact with us.
We understand your conflicting reaction about publishing of your hotel on our website.
Let us clarify the situation for you.
We have contracts with partners who provide us with photos, descriptions, information about the hotel, as well as prices, automatically, so we do not need to have a direct agreement with the hotel to sell on our portal.
We operate within the framework of contracts concluded with partners and we have no intention of deceiving anyone.
You can send us a request on support@booked.net regarding situation, we will recheck this case and answer your questions.
For our part, we are happy to provide assistance to anyone who needs it.
Se volete perdere i soldi e le vacanze…
Se volete perdere i soldi e le vacanze accomodatevi. Prenotato è pagato. Verificato 4 giorni prima di partire: il NULLA. NESSUNA PRENOTAZIONE ALL’HOTEL, NON CONOSCONO BOOKED.NET, NON HANNO RICEVUTO NESSUNA PRENOTAZIONE A MIO NOME. Ad un giorno della partenza prenoto in un altro posto. Ora dicono che la prenotazione c’era. PERSI I SOLDI. Attenzione a non farvi fregare anche voi. A 24 ore dalla partenza non c’era ancora la prenotazione, secondo voi parto per la montagna senza la certezza della prenotazione effettuata e pagata? Ma dove vivete? Mai più
28 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Caro Nave Alessandro,
Ci dispiace che tu abbia avuto una tale esperienza.
Cerchiamo di darvi una spiegazione per quanto riguarda la situazione.
Le prenotazioni vengono confermate automaticamente dopo che il cliente le ha effettuate. Le informazioni sulla prenotazione vengono inviate al partner, quindi aggiunge la prenotazione manualmente o viene inserita automaticamente nel sistema, a seconda delle impostazioni impostate.
Forse c'è stato un malinteso nella comunicazione con un hotel, per questo motivo la vostra prenotazione non è stata trovata di persona.
Poiché la prenotazione è garantita dal fornitore, lo abbiamo contattato e lui ha riconfermato la prenotazione senza problemi entro 24 ore.
Il numero di conferma vi è stato inviato a 3 gennaio, ovvero 2 giorni prima della data di arrivo.
Da parte nostra abbiamo fatto nostro meglio per riconfermare immediatamente la prenotazione perché abbiamo tenuto conto che effettuerete il check-in entro 2 giorni.
Scammers.
Booked.net have infiltrated the website of a Japanese hotel. They have changed the hotel's cancellation policy and are charging my card for a 7-day booking (2158 GBP) up-front. If I cancel, there is a 'penalty' of $187
8 april 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Margaret ,
Thank you for contacting us.
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
In order to investigate your case in details, please contact our customer service department via email: support@booked.net and we will be happy to help you with your inquiry.
Sincerely,
Booked.net team
they copied and cloned my lodge with…
they copied and cloned my lodge with out my approval do not book with them
29 mars 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Damian Hughes,
Thank you for reaching out.
We have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel which is why we do not need any direct agreement with the hotel to sell it online.
Thank you for understanding.
Sincerely,
booked.net - Team
total scam - using details of properties they screenshot off other sites
total scam. they are advertising my property without consent as others have said below. don't listen to the automated responses they don't have authority to use my property at all.
3 mars 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Mhairi Horton,
Thank you for contacting us.
We have contracts with partners who provide us with photos, descriptions, information about the property, as well as prices, so we do not need to have a direct agreement with the property owner to sell on our portal. We operate within the framework of contracts concluded with partners.
In order to investigate your case in details, please contact our customer service department via email: support@booked.net and we will be happy to help you with your inquiry.
Sincerely,
Booked.net team.
ne pas se fier à ce site
Je suis propriétaire d'un appartement qui a été mis en location sur le site de booked.net sans mon autorisation. J'attire donc l'attention sur les méthodes hors cadre légal de ce site
31 januari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Anne,
We've reviewed a complaint from your side regarding the domain/sub-domain.
We have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel which is why we do not need any direct agreement with the hotel to sell it online.
All the information you see on our website is provided by the supplier and sometimes it may be outdated. We kindly ask you to send us updated information and pictures and we will make the modification.
The pictures protected by copyright can be removed if you do not want anybody to use them but we cannot delete the page.
All the best,
booked.net - Team
ACHTUNG!
ACHTUNG: Portal listet Unterkünfte, mit denen kein Vertrag besteht. Die Antwort unten ist auchveine Lügen! Auf gar keinen Fall dort buchen
20 februari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Michael,
The properties are listed on our site because we had them connected with a help of our partners with whom have an agreement. We have partner programs with other websites that allow us to sell properties on the website. We do not need to have a direct agreement with the accommodation to publish an object.
If you have some additional questions about publication of the properties on our source, you can forward a request on support@booked.net and we will reply you back.
Null Sterne wären angemessen
Gäbe es Null Sterne würde ich die vergeben. Hatte wegen Hotelstorno durch Covid eine Buchung, die ich jetzt einlösen wollte. Da ich während Covid schon mal verschoben hatte, wollen sie nichts mehr tun und natürlich auch kein Geld zurückerstatten. Unseiös, Hände weg von dieser Buchungsplattform!
15 februari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Parthier Ulrich,
We are very sorry that you are unsatisfied with our service!
We have reviewed the history of your inquiries regarding this reservation and would like to emphasize the following points.
As you were advised at the time of the confirmation, this booking has been made under non-refundable/non-amendable conditions and once made, we cannot make changes or waive charges. We received reservation conditions from suppliers and Hoteliers, in this form we transmit them on the website until the moment of payment, so that the client has the opportunity to review everything and agree to these conditions or reject them.
When you contacted us for the first time the reservation was amended to the requested date, despite the fact that the terms of the reservation are prohibited to make any modification. In this case, the hotel confirmed the change of dates of stay as an exception to the rules.
In spite of final hotel's decision, we double-checked this situation with the hotel and supplier. Since the booking is non refundable per cancellation policy, that would be for the hotel to decide. Unfortunately, since it was 3 years past dated booking, the amendment was denied and no exceptions are possible at this point.
In turn, we did everything we could. You can contact the hotel directly and try to come to an agreement. Let's hope that the hotel will make an exception for you.
Thank you for your understanding regarding this matter
Sincerely,
Booked.net team
Stand Januar 2023
Stand Januar 2023: wir hatten ein super Hotel in Paris gebucht, es hat alles reibungslos geklappt.
Ich war nach der Buchung aber geschockt wie alle anderen und dachte, ich sei betrogen worden, weil das Geld an booked.net ging und nicht ans Hotel. Das Hotel wurde aber von booked bezahlt und der Check-In verlief unkompliziert. Ja, booked "fischt" einen ab, weil man meint auf der Homepage des Hotels zu sein, was echt asozial ist, aber am Ende war alles OK. Sogar der Mail-Verkehr mit dem Anbieter lief gut. Also bitte keine Panik schieben. Ellen aus Leichlingen.
20 januari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Ellen aus Leichlingen,
Thank you for your feedback.
We are glad that you booked through our company. Of course, advertising can work in a way that redirects you to another hotel booking site.
We hope that you will use our services again in the future.
Not a trusted site - don’t use
We booked a room for tonight, 1/6. The goal was to find a clean room near the airport as we fly out very early in the morning.
The confirmation we got was for tomorrow 1/7. We called customer service and we were on hold for almost an hour. No one ever answered once we identified the problem, just perpetual hold music and then we were eventually disconnected.
We called the hotel directly in an effort to resolve the error and we’re told they don’t have rooms tonight.
When we tried to cancel, a message came up that if we cancel, we lose 100 percent of what we have paid - an entire night’s lodging for a room we can’t use - for an error that was not ours.
6 januari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Karen& James,
We are very sorry you are unsatisfied with our service!
As you were advised at the time of the confirmation, this booking has been made under special cancellation conditions.
This means that it is non-refundable/non-amendable and once made, we cannot make changes or waive charges.
Please note that these are the same conditions we receive from our suppliers and Hoteliers.
Also we have provided you with a screenshot of the webpage that you saw before completing your reservation.The dates were the same that you received in your confirmation letter and once you clicked "Confirm booking" means you agreed with booking details including dates that you chose and non refundable conditions.
We endeavor to assist you and offer flexibility wherever possible, however, in this instance we are unable to complete your request.
We appreciate your understanding regarding this matter.
Sincerely,
Booked.net team
Excellent service
Excellent service, fast responses to e-mails, I received part of the compensation money due to the hotel's mistake. I am very satisfied and will definitely use your services in the future
5 januari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear FEDJAD DJONLIC,
Thank you for the feedback. We are always delighted to help our customers. We wish you a great day and hope that you will make your next booking with us!
Sincerely, Booked.net team
Booking
I emailed regarding a booking confirmation and got a very quick response, which was excellent
3 januari 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Steve Plets,
Thank you for the feedback.
We are always very happy to help our customers.
We wish you great day and hope that you will make next booking with us)
Oszuści i złodzieje
Oszuści i złodzieje! Bezprawnie umieścili ofertę mojej firmy: Apartamenty Strażacka w Szczecinku!
Nie przekierowuje na żadną oficjalną stronę! Dokonując tam płatności, wpłacacie oszustowi!
6 december 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Iwona Aleksandtowicz,
Thank you for contacting us.
Kindly note that we have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our website, it means that we had it connected with a help of our partners.
Please note that your request have been forwarded already and we will follow up and ask them to remove your property from our website as soon as possible.
On behalf of the Booked.net we apologies for any inconvenience that you may have experienced.
Sincerely,
Booked.net team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.