As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Företaget har svarat
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Se mer
Företaget har svarat
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Se mer
Företaget har svarat
2,1
Dålig
439 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not authorised
I have not authorised or instructed this platform to make or take bookings for my villa, yet I could complete pretty much the whole processs without problems. However, I never received and enquiry or notice as villa owner about this request. Its a scam!
5 februari 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Property Owner,
Kindly be informed that we have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our website, it means that we had it connected with a help of our partners.
If you want to change information about your property, we will gladly do this, but you need to share with us new data and link on your property on our portal. All information you can send on our email address support@booked.net
Sincerely,
Booked.net team
bonjour pourquoi vous me prélevé…
bonjour pourquoi vous me prélevé 39.80€ je ne pas acheter quelque chose chez vs vs êtes de volé nono
30 november 2023
Omdöme utan inbjudan
Svar från Booked.net
Bonjour Mamie Kupa,
Nous comprenons votre préoccupation et nous sommes là pour vous aider à résoudre cette situation. Pour une assistance rapide et précise, nous vous encourageons à nous contacter directement avec le numéro de réservation associé à votre achat. Veuillez envoyer un e-mail à support@booked.net en indiquant votre numéro de réservation et en décrivant la situation.
Il est important de noter que nous n'avons actuellement aucune demande ou transaction ouverte sous votre nom dans notre système. Cependant, en nous fournissant le numéro de réservation, nous pourrons examiner les détails spécifiques de votre transaction et travailler à résoudre ce problème de manière efficace.
Nous sommes déterminés à garantir la satisfaction de nos clients et à résoudre toute confusion ou problème financier. Votre collaboration et votre compréhension sont grandement appréciées.
Cordialement,
booked.net
Very helpful and quick response
2 november 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Susan Green,
Thank you so much for taking the time to leave this wonderful review!
We're delighted to hear that you found our service helpful and that our response time met your expectations.
We strive to provide the best service possible, and your feedback is greatly appreciated.
If you ever need assistance in the future, please don't hesitate to reach out.
We're here to help! 😊
Sincerely,
Booked.net - Team
Scandale, abus ou arnaque ?
Je ne pouvais pas imaginer qu'une plateforme de réservation hôtelière puisse commercialiser un tel établissement ! Ni que Booking.com puisse contracter de tels partenariats ? Chambre insalubre et infestée de punaises. L'amabilité du personnel ne peut rien y faire.
13 oktober 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Sir/Madam,
Thank you for your request.
We are very sorry that the hotel did not meet your expectations.
The hotel is directly responsible for the cleanliness of the room, order, etc. The hotel staff as an owner should position himself only in a positive way.
If your situation has not been resolved and you need our help, please send your request to our email support@booked.net, provide your order number, and explain the reason for your request.
We will be here to help you.
We do offer our apologies for any inconvenience that this exceptional situation have caused.
Annulation de réservation sans prévenance
Réservation d'un hôtel 4* à Barcelone le 22/07/23. A mon arrivée le 06/10/23, la réception m'informe que ma réservation à été annulée par booked.net. Je n'ai pourtant reçu aucun mail....
6 oktober 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Suzy Dias,
I hope this message finds you well.
I wanted to address your recent experience with your hotel reservation in Barcelona. We understand your frustration, and I would like to provide some clarification regarding the situation.
Upon your arrival on October 6, 2023, you were informed that your reservation had been canceled by the hotel. We understand that this was unexpected, and we genuinely apologize for any inconvenience it may have caused you.
As part of our standard procedure, we make every effort to contact our valued customers when issues arise with their reservations. In your case, our records indicate that we attempted to reach you through both phone calls and emails three months prior to your check-in date. We were committed to ensuring a smooth and trouble-free experience for you. Unfortunately, despite our multiple attempts, we were unable to establish contact with you, and we did not receive any response to our communication.
The specific reason for the reservation cancellation was related to payment issues on your end. It appears that there may have been an issue with the credit card used for the reservation, which ultimately led to the cancellation. We understand that this situation can be quite frustrating, but please know that it was beyond our control, and we sincerely regret any inconvenience you may have faced.
Additionally, I'd like to point out that we sent an email notification to your registered email address on July 25, 2023, at 03:20 PM. We understand that you mentioned not receiving this email; however, it's possible that it may have ended up in your spam folder. We recommend checking your spam folder to locate any missed communications.
If you have any further questions, need additional information, or require assistance with any future bookings, please do not hesitate to reach out to our dedicated support team at support@booked.net. We are here to provide the best support possible and ensure that you have a pleasant experience with us.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter. We hope to have the opportunity to assist you with your future travel plans.
Wishing you a pleasant day.
Sincerely,
Max
Booked.net Customer Support
Vage site
Reviews op hun site zijn niet vindbaar. Waar zijn ze op gebaseerd?
22 september 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Marja Zomer,
I appreciate your inquiry and would like to provide some clarification.
I would like to emphasize that all reviews submitted to us are subject to a moderation process to ensure that they adhere to our guidelines and do not contain offensive language.
For any specific details or further assistance, please do not hesitate to reach out to our dedicated support team at support@booked.net.
Wishing you a pleasant day.
Sincerely,
Max
Booked.net Customer Support
I would give it NEGATIVE 10 if I could.
I would give it NEGATIVE 10 if I could.
This company illegally obtained my credit card and tried to charge me for a hotel stay I did not book on their website. they also sold my card number to someone in Nicosia who kept trying to charge me thousands of dollars. this company should be shut down and prosecuted for fraud.
15 september 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Sir/Madam,
Thank you for your request.
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have (booking details, bank statement, etc.) that we can check the situation.
We would like to inform you that on our online resource, clients enter their card data and book accommodation on their own. The client's card data are private and are not disclosed anywhere.
Please feel free to contact us for any further assistance.
Do not use Booked.net…
I own a vacation rental and saw my property listed on Booked.net and a phone # to call to reserve. However i have no relationship with Booked.net, and from talking with the agent is was apparent that they are based overseas. Information they provided about my property was inaccurate. At best they are acting as a sales broker who takes bookings at inflated rates and then books on other web sites for less $. More likely they are a scam pretending to represent properties. Do not use this site
15 september 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear David Bachman,
Thank you for reaching out.
We are very sorry that you have such negative meaning about us.
The property is displayed on the website because we have contact with suppliers who provide us with this opportunity.
Description, photos, availability we receive automatically from partners that us why information can be out of date. The prices we receive automatically as well.
If you want to change information about your property, we will gladly do this, but you need to share with us new data and link on your property on our portal. All information you can send on our email address support@booked.net.
Remain at your disposal.
We had two lovely days at the Bastide de Calalou.
We had two lovely days at the Bastide de Calalou. The facilities, service and food and wine were excellent with many thoughtful touches, eg a warm wrap for dinner on the beautiful terrace. The one criticism we would have is that the shower is hand held over the bath and there was no shower curtain or slip mat so getting in and out of the bath was tricky at our age! My husband narrowly avoided a nasty fall. Otherwise full marks.
6 september 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Gill Stewart!
Thank you for reaching out!
We are very happy that you were satisfied by the hotel.
Hope that you will choose our site to make a booking in the future.
BOOKED. NET FRAUD & MISLEADING
I just found out this company used our resort photos and information pertaining the business. Some facts were incorrect which are misleading to potential clients. You kept saying you have contract partners who obviously made money by selling our business info to you, Am I right?
So, in effect - you really believed you have the right to represent the businesses you tagged on your websites and mislead clients?
Get your easy buck and let the poor resort handle angry clients on site for being misled by your misrepresentation... Booked.net you do not want to be branded as a FRAUD company, right? At least get your facts right if you want a piece of someone's pie or connect with the rightful owner and do the right thing.
TOTALLY WRONG & MISLEADING - reviews say it all.
28 augusti 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear A. Laurie,
Thank you for reaching out!
Please let me clarify, we have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel, so we do not need any direct agreement with the hotel to sell it online.
The supplier provides all the information you see on our website and sometimes it may be outdated. We kindly ask you to send us updated information and pictures via “wetransfer.com" and we will make the modification.
For more precise information, kindly contact support@booked.net.
I wish a good day.
Sincerely,
Booked.net
This is FRAUDULENT
This is FRAUDULENT. They have stolen our properties photos and arent even smart enough to have correct info. This is a SCAM. DO NOT USE.
17 augusti 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Sir/Madam,
We understand your conflicting reaction about publishing of your hotel on our website.
Let us clarify the situation for you.
We have contracts with partners who provide us with photos, descriptions, information about the hotel, as well as prices, so we do not need to have a direct agreement with the hotel to sell on our portal.
If you wish us to update photos or another information on the website, can you kindly send all data to us on support@booked.net and we will update it.
Also, we ask you in a letter provide with the link for the property on our site.
DO NOT BOOK WITH THIS WEBSITE
DO NOT BOOK WITH THIS WEBSITE! ( FRAUD - SCAM)
DO NOT BOTHER EXPLAINING TO ME WHO YOU ARE !!! IM A TRAVEL AGENT AND MY HUSBAND IS A PILOT / WE DID OUR HOMEWORK AND YOU ARE A SCAM ! GET MY PROPERTY OFF YOUR WEBSITE IMMEDIATELY 😡
They stole my property information from Booking.com and advertising it on their website ...
My property is Forester's Retreat Glamping in the UK and they're advertising it on their website. I only use BOOKING.COM to advertise my property. I have not given permission to this website or signed a contract with them !
Do not BOOK ! DO NOT PAY !
THIS IS A SCAM !!!!and I will be reporting you tomorrow!
31 juli 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Sir or Madam,
Please be informed that we have contracts with partners who provide us with photos, descriptions, information about the property, as well as prices, so we do not need to have a direct agreement with the hotel or the property owner to sell on our portal. We operate within the framework of contracts concluded with partners.
Should you have further query, please feel free to contact us via support@booked.net
Sincerely,
Booked.net Team
STOLE MY PROPERTY'S INFO
STOLE MY PROPERTIES INFO
I did NOT give this website permission to put my property on their site. They stole all of the information from booking.com. I DO NOT want potential guests dealing with this website. I have filed a complaint with the FBI.
30 juli 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Kaitlyn,
We have contracts with partners who provide us with photos, descriptions, information about the hotel, as well as prices, so we do not need to have a direct agreement with the hotel or the property owner to sell on our portal. We operate within the framework of contracts concluded with partners.
Kindly contact our customer service department in regards of your request and we will be happy to assist you.
Sincerely,
Booked.net Team
This site is a scam
This site is a scam. I own a hotel and they are not a real agency. They are just scamming customers and managed to get up high on bing.
23 juli 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Angel Hernandez,
Thank you for contacting us.
We understand your conflicting reaction about publishing of your property on our website.
Let us clarify the situation for you.
Information on the site about this property is displayed from the partners with whom we cooperate. Description, photos, availability, prices, we receive automatically from partners. Accordingly, having a contracts with a partners, we do not need to have a direct agreement with the accommodation to publish property.
For our part, we always try to provide correct information and not to mislead users.
In the meantime, should you have further query, please feel free to contact us.
hi i just want to get a refund
hi i just want to get a refund. I didn't get any confirmation of my booking reservation last july 8 but the debit the money on my account. please help me get a refund and contact me
8 juli 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Nico Dela Cruz,
Thank you for getting in touch with.
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
From our side, we rechecked the information in our system and there were no active bookings for your email, we found only few attemts.
Please be advised, they were not confirmed, the money will be unlocked soon.
Unfortunately, the return period does not depend on us
We recommend contacting your bank and clarifying the terms of unblocking funds.
In the meantime, should you have further query, please feel free to contact us.
Sincerely,
booked.net - Team
Full refund!
Despite booking two non refundable rooms with Booked.net at the Eurostar Naples, they fully refunded us when our flights were rerouted due to weather. We will definitely book with them again.
26 juni 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear C. Fagelson,
Thank you so much for the feedback.
We are always happy to help our customers. Thank you for booking with us. See you soon on our portal with a new booking!
Firma Booked.com.pl bezprawnie…
Firma Booked.com.pl bezprawnie umieściła ofertę mojego obiektu "Stary spichlerz nad Wartą" na swojej stronie. Nie mają podpisanych umów z Booking. com ani e-turysta.pl, ani z żadnym partnerem tych portali, sprawdzałam u źródła. To oszuści UKRADLI moją ofertę z powyższych stron i sprzedają usługi, których nie mogą zrealizować, nabijając w butelkę turystów. Omijajcie tę stronę z daleka. !!!!!!!!!!!!!
12 juni 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Klaudia Domagała,
Thank you for the reaching out.
We are very sorry that you have such a meaning about us.
Your accommodation is published on the site due to the contractual relationship which we have with partners, so we do not need to have a direct contract with the hotel.
Descriptions, photos, prices and other data are obtained automatically from the partners.
When the client makes a reservation, it is automatically or in writing (by email) sent by the partner to the hotel. Payment can be made by the supplier or the client personally, depending on the payment method chosen by him.
In turn, we show the client all the important information before he makes a reservation. The client sees that he is making an order on the website of the travel agency, not the hotel, thereby agreeing to the terms and condition of it.
We do not mislead anyone and provide visible and clear information.
In the meantime, should you have further query, please feel free to contact us.
this is a scam dont use.
28 maj 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Taco Cam,
Thank you for getting in touch with. We are very sorry that you have a negative opinion about us. We cannot find a case related to your statement. You can send us a request on support@booked.net regarding situation, we will recheck this case and answer your questions. For our part, we are happy to provide assistance to anyone who needs it. On behalf of the Customer Care Team!
Sincerely,
Booked.net - Team
I messed up the dates of a non…
I messed up the dates of a non refundable booking recently at a hotel in Melbourne. How? Well I didn't check the details. But anyway an email to Booked.net and a phone call to the property and another email and the problem was fixed. Many thanks to Jane at Booked.net. Very impressive service!
27 maj 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Gary Plozza,
Thank you for this good review.
We are always happy to help our customers. We hope that you will choose our site again for hotel reservations in a future.
Have a great day!
Scam
Scrivo in italiano.
Assolutamente da evitare questo sito per prenotare una camera.
Nessun albergo contattato lo conosce e quindi la prenotazione diventa inesistente.
Sembra tutto ok,ma una volta in hotel ti accorgi che sei a terra e ti devi arrangiare.
Credo sia un sito truffa visto che ti chiedono anche i dati della carta di credito (anche se non ti chiedono l'importo anticipato,ma lo stesso devi metterci i dati) e quindi oltre la beffa abbiamo dovuto bloccare la carta per sicurezza.
Schifo!!
26 maj 2023
Omdöme utan inbjudan
Svar från Booked.net
Dear Luca Stocco,
Thank you for getting in touch with. We are very sorry that you have a negative opinion about us. We cannot find a case related to your statement. You can send us a request on support@booked.net regarding situation, we will recheck this case and answer your questions. For our part, we are happy to provide assistance to anyone who needs it. On behalf of the Customer Care Team!
Sincerely,
Booked.net - Team
Detta är Trustpilot
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