As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Företaget har svarat
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Se mer
Företaget har svarat
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Se mer
Företaget har svarat
2,1
Dålig
439 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Proszę nie rezerwować pokoi w Willi…
Proszę nie rezerwować pokoi w Willi Szymaszkowa, w Zakopanem na tej stronie! Nie współpracujemy z tym portalem a zdjęcia i opisy obiektu są skopiowane z platformy booking.com!
Sprawa zostanie zgłoszona na policję.
Z poważaniem,
Willa Szymaszkowa.
16 december 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Willa Szymaszkowa,
Thank you for reaching out.
We understand your conflicting reactions to the publication of your hotel on our website. That is why we should clarify the situation for you.
We have agreements with partners who provide us with photos, descriptions, and details about the hotel, along with prices. Therefore, we do not require a direct agreement with the hotel to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
Kindly contact our customer service department and they will be happy to assist you .
Sincerely,
Booked.net team .
Booked two hotel rooms through this…
Booked two hotel rooms through this company, when we turned up they had no booking nor had they ever heard of this company. They had no availability so had to trawl around trying to find a hotel. Ended up paying double the rate just to get a bed for the night. Emailed company, but they refuse to process refund. This is a scam company, avoid
11 oktober 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Roland Burr,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience this situation has caused to you. We appreciate our clients and always try to solve issues on spot. But unfortunately it doesn't depend only on our side, but on the hotel side also.
Please kindly be informed that we didn't refuse to proceed with a refund. We'd like to confirm that we have forwarded your request to our hotel partner and we are continuing to follow it up. We are still in touch with our hotel partner who is unable to reach the hotel for clear solution yet.
We do realize that the time taken to resolve this issues can be significantly longer however, please be assured that we will contact you as soon as we receive a response and reimbursement will be provided to you in full.
We highly appreciate your time and patience while we resolve this issue for you.
2 Zimmer gebucht die auch bestätigt…
2 Zimmer gebucht die auch bestätigt wurden. Dann hatten wir 20 Minuten Zeit die Zimmer zu bezahlen, das dauerte keine 5 Minuten. Plötzlich erscheint der Hinweis, dass nur ein Zimmer zur Verfügung steht, wie kann das sein?
Was ist das für eine Firma?
Dann haben wir angerufen, eine Telefonnummer für Deutschland, die Dame sprach aber nur englisch.
Finger weg von diesen Anbieter
9 oktober 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Manfred D.,
Thank you for reaching out and sharing your concerns regarding your recent experience with our service. We sincerely apologize for any inconvenience this situation has caused you.
The availability you see on our website is updated in real time, however, it is possible for a room to be booked by another customer shortly before your reservation is completed. We strive to provide accurate availability, but fluctuations can occur due to high demand.
We also understand the importance of clear communication. Due to a significant volume of calls, our German support team may not always be available. We encourage you to reach out to us via email at support@booked.neе with any questions or for assistance, and we will ensure a timely response.
We appreciate your feedback, as it helps us improve our services.
Thank you for your understanding.
Great experience great services…
Great experience great services provided!!!
30 september 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Alessandro Crudo,
Thank you for the request.
We are so excited to receive this positive review from you.
Our support service always tries to improve the quality of its service to customers and will continue to do so.
Thank you for being with us.
If you have additional questions in the future, please ask, we will be happy to help you.
Bezprawne użycie zdjęć oraz treści…
Bezprawne użycie zdjęć oraz treści naszego Ośrodka Plażowicze. Opinie skopiowane i delikatnie zmodyfikowane. Nie mamy podpisanej umowy w portalem booked.com. Prosimy nie dokonywać rezerwacji na tym portalu.
30 september 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Magdalena Buszka,
Thank you for reaching out.
We understand your conflicting reactions to the publication of your hotel on our website. That is why we should clarify the situation for you.
We have agreements with partners who provide us with photos, descriptions, and details about the hotel, along with prices. Therefore, we do not require a direct agreement with the hotel to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
If you have additional questions, please ask, we will be happy to answer you.
Absolutely phenomenal
Absolutely phenomenal, fast, covenient, hassle-free. I cannot recommend booked.net highly enough.
1 september 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Andriy,
Thank you for reaching out.
We are very happy to receive such positive feedback from you. We will continue to work on improving the site so that every day it becomes even better and makes our customers satisfied.
Please feel free to contact us for any other assistance.
Firma wprowadza w błąd
Firma wprowadza w błąd. Bezprawnie wykorzystuje zdjęcia które już dawno są nieaktualne. Proszę nie korzystać z usług tej firmy, nigdy nie podpisywaliśmy z nimi umowy. Dane które przedstawiają są fałszywe. Nie reprezentują nas, nie współpracujemy z tą firmą. Agroturystyka Smulsko
5 augusti 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Angelika,
Thank you for your correspondence.
The right to use the information about the hotel was given to us by suppliers with whom we have contractual relationships.
We do not post information unrelated to your hotel, but only the information passed by hotel representatives to our mutual partners for purposes of providing booking services.
Our supplier, whom we have a contract with, provides us automatically with descriptions, photos, availability, and prices which is why we do not need any direct agreement with it.
Sometimes the information from the partners may be out of date. Nevertheless, we can make an update on the site and put a new data instead of an old one. Be so kind as to send new information via WeTransfer.
Kindly also provide the link to the property on our site.
All information you can forward to our email address support@booked.net and we will help with a request and answer all questions if you need it.
We hope that we can fix this situation and you will remove this review from the source.
Sorry for the inconvenience caused.
Please feel free to contact us for any further assistance.
Lies and misinformation
They provide false information and rates for our property which is listed on booking.com while claiming they have a contract with them!!!
This is outrageous and illegal.
Do not trust them!
14 juli 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Maria Koi,
Thank you for reaching out and bringing this matter to our attention.
To clarify, we work with partners who provide us with the rates and booking capabilities for your hotel. We have contractual agreements with these suppliers, which allow us to act as an online travel agency (OTA). Our suppliers, with whom we have agreements, supply us with the rates and all relevant information about your hotel. Therefore, a direct agreement with the hotel itself is not necessary for us to offer it online.
We take your concerns very seriously and are committed to ensuring the accuracy of all information on our website. To assist us in investigating and addressing this issue, please provide the link to your property on our website via email to support@booked.net.
Thank you for your understanding and cooperation.
Best regards,
Booked.net-Team
To jest oszustwo.
To jest oszustwo.
Podszywają się pod biuro podróży ale nie są.
Nie wiem jak się ich pozbyć.
Zawiadamia policję o przestępstwie.
Ludzie nie dajcie się nabrać.
On mnie nie reprezentuja.
6 juli 2024
Omdöme utan inbjudan
Svar från Booked.net
Szanowna Andrzej Grzeszczuk,
Dziękujemy za zwrócenie nam na to uwagi.
Wyślij nam e-mail na adres: support@booked.net w celu wyjaśnienia.
Pozwól nam wyjaśnić, jak działa nasza platforma.
Booked.net współpracuje z siecią dostawców, którzy dostarczają nam stawek i informacji o różnych nieruchomościach, w tym o Twojej ofercie. Dostawcy ci mają odpowiednie umowy i pozwolenia na dzielenie się z nami tymi informacjami. W związku z tym wyświetlamy te dane na naszej stronie internetowej bez konieczności zawierania bezpośrednich umów z indywidualnymi właścicielami nieruchomości. Rozumiemy Twoje obawy dotyczące zdjęć i
informacji wymienionych na naszej stronie. Czasami podane nam dane mogą stać się nieaktualne lub niedokładne. Przepraszamy za wszelkie niedogodności, które mogło to spowodować. Zapewniamy, że poważnie traktujemy Twoją opinię i staramy się utrzymywać dokładne i aktualne oferty. Dziękujemy za współpracę, która pomogła nam naprawić tę sprawę.
Dziękujemy za wyrozumiałość i pomoc.
Pozdrawiam,
booked.net-Team
Scam
I stumbled upon photos of a property that we are listing, on booking.net which we had no knowledge of. This home has been rented out through reputable sites, such as Airbnb and bookin.com. Yet, here it was, falsely advertised on booking.net without any permission. Booking.net is acting fraudulently. They do not have authorization to use images of our property, nor do they have the right to list it for rental. I strongly advise booking.net to take down these unauthorized photos and listings immediately.
4 juli 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Chiara Lange,
Thank you for bringing this to our attention. We did not receive an email complained from you.
Please allow us to clarify how our platform operates. Booked.net collaborates with a network of suppliers who provide us with rates and information about various properties, including your listing. These suppliers have the appropriate contracts and permissions to share this information with us. Consequently, we display this data on our website without requiring direct agreements with individual property owners.
We understand your concerns regarding the images and information listed on our site. Sometimes, the details provided to us may become outdated or inaccurate. We apologize for any inconvenience this may have caused.
Rest assured, we take your feedback seriously and strive to maintain accurate and up-to-date listings. We appreciate your cooperation in helping us rectify this matter.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
Bezprawne wykorzystanie zdjęć
Bezprawne wykorzystanie zdjęć, bez umowy, błędy nie wpłacajcie nic bo pieniądze giną.Nigdy nie zgadzaliśmy się na współpracę z tą firmą. Proszę nie korzystać z usług tej firmy. Dom Wypoczynkowy Maryna Białka Tatrzańska
4 juli 2024
Omdöme utan inbjudan
Svar från Booked.net
Szanowna Małgorzata,
Dziękujemy za zwrócenie nam na to uwagi.
Wyślij nam e-mail na adres: support@booked.net w celu wyjaśnienia.
Pozwól nam wyjaśnić, jak działa nasza platforma. Booked.net współpracuje z siecią dostawców, którzy dostarczają nam stawek i informacji o różnych nieruchomościach, w tym o Twojej ofercie. Dostawcy ci mają odpowiednie umowy i pozwolenia na dzielenie się z nami tymi informacjami. W związku z tym wyświetlamy te dane na naszej stronie internetowej bez konieczności zawierania bezpośrednich umów z indywidualnymi właścicielami nieruchomości.
Rozumiemy Twoje obawy dotyczące zdjęć i informacji wymienionych na naszej stronie. Czasami podane nam dane mogą stać się nieaktualne lub niedokładne. Przepraszamy za wszelkie niedogodności, które mogło to spowodować.
Zapewniamy, że poważnie traktujemy Twoją opinię i staramy się utrzymywać dokładne i aktualne oferty. Dziękujemy za współpracę, która pomogła nam naprawić tę sprawę.
Dziękujemy za wyrozumiałość i pomoc.
Pozdrawiam,
booked.net-Team
Definitely a scam
Definitely a scam. They set up a fake website for a hotel that doesn't even exist anymore. When I called to complain, they canceled my reservation but never refunded the card.
1 juli 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Claire,
Thank you for bringing this to our attention.
I am sure the money is already on the way to your bank account.
Please send us an email to: support@booked.net to clarify.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
As every other has said in this forum. STAY AWAY!
As every other has said in this forum. This is a SCAM! They claim to have a cooperation with booking.com and they have the right to advertise their portfolio. That's not true. We have demanded them to remove my property but they refuse - saying they have an agreement with booking.com. STAY AWAY!
27 juni 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Andreas,
Thank you for your email.
Kindly be informed that we have checked the information about your property and one of them already have been removed from our website.
We recommend you to contact our customer service department in regards of the information about your 2nd property.
Sincerely,
Booked.net team
Oszustwo
Bezprawne wykorzystanie zdjęć, bez umowy, błędy. Nigdy nie zgadzaliśmy się na współpracę z tą firmą. Proszę nie korzystać z usług tej firmy. Bursztynowa1 ze Sztutowa.
24 juni 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Marek ,
Thank you for reaching out to us.
We have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our platform, it means that we had it connected with a help of our partners.
If you wish us to update information on our website, kindly send new data to us, and we will update our page accordingly.
Please feel free to contact us for any further assistance.
Sincerely,
Booked.net
This website is a fraud!
This website is fraudulently representing our guest house. They have no mandate from us. Reviews provided of our guest house have been fraudulently manufactured. NONE of the supposed reviewers have ever stayed at our guest house and the reviews are laughably inaccurate.
Their standard reply to the hundreds of negative reviews below is that they claim to have partner agreements with other big booking platforms (ie Booking,com) that allow them to sell rooms without an agreement with the proprietors.
That may be, but they've fabricated every single one of the reviews for our guest house...and that's fraud!
Do NOT give your credit card details to this website.
We have no relationship with them and will NOT honour any bookings made through them.
How to get your own back on frauds like these?
My suggestion. Do as we have done.
These fraudsters have a "partner" relationship with the great vampire leech Booking site we all know.
Forget about tackling the fraudsters like booked.net (hotelmix etc).
Simply shut down all booking opportunities for the vampire leech Booking,com site for a week or so with a complaint to them to shut down their tentacle partners like booked.net or hotelmix with their fabricated reviews.
Want to bet how fast the great vampire leech Booking site will then act on our combined efforts?
Update 10 June 2024:
We threatened Booking,com with withdrawal of bookings from their vampire leech booking portal if they didn't force their "business partner" driving bookings to them with false reviews to remove the bogus reviews.
Result: as seen today, all the bogus reviews have been removed for Highlander House Rothesay. They continue to promote us to the vampire leech, but without any reviews (as they were all fabricated).
The decision is yours: let these scammers fabricate reviews to drive interest away from your own direct bookings toward the vampire leech...or take action as we did.
As we move forward in an increasingly AI world, these smart-asses are going to continue to try outsmart us. Don't try persuade some entity in the UAE or Cyprus...take your complaint direct to the vampire leech...Booking,com
25 maj 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Angus Campbell,
Thank you for reaching out.
We truly understand and resonate with your emotions in this situation.
I want to assure you that the information, photos, rates, and booking options for properties on our platform are provided by the suppliers themselves. While we act as an online travel agency facilitating bookings, we rely on the accuracy and integrity of the information provided by our partners.
While we strive for accuracy, there may be instances where this information becomes outdated.
We have a contractual arrangement with the partners, which means we do not need a direct agreement with the hotel\property for online sales.
If there are discrepancies or outdated information regarding your property, we encourage you to provide us with the updated details and images via wetransfer.com. We will promptly make the necessary modifications to ensure accuracy.
For any further assistance or inquiries, please don't hesitate to contact our support team at support@booked.net.
I wish a good day.
Sincerely,
Booked.net
Booker a hotel room in anchorage alaska…
Booker a hotel room in anchorage alaska in january for may. When i got to anchorage after a 13 hour trip from montreal canada, the hotel was closes.they reembursed me without compensation.
4 maj 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Anne Marie Maurice,
We are very sorry that you encountered this situation.
According to the data, we did not find any appeal from you.
If you still need help with this matter, we will be happy to provide it to you.
Please send us a request to support@booked.net with your booking number and proof that the property has been closed. Any documents or proofs you have about this property can help us solve your situation.
Also, a timely appeal to the support service is an important step in resolving the issue in favor of the client.
In the meantime, should you have further queries, please feel free to contact us.
I agree with all other 1* reviews
I agree with all other 1* reviews.
I also own a short-term rental. My property was listed without consent. I do not believe that they are per contract affiliated with another OTA (like VRBO is listing you on Expedia for example).
Information is bluntly false and misleading. It soundS like AI has written it.
Contact numbers are not working. I doubt that they will ever reply to my email as their inbox MUST BE OVERFLOWING WITH COMPLAINTS!
What I dont understand is that these complaints are ongoing for many years and they are still operating. Although the MO is very apparent!
I WILL TAKE this further. These guys are As.....h...les stealing out time and money and reputation!
yes, i agree, all the "good" reviews are fake either!
SCAM, SCAM, SCAM
AND: The replies they are sending are as untrue as the fact they stating about the property listings. If they had contracts with other OTA's then the factual content of the listings should be correct and not false. This is misleading advertising!!!
24 april 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Tina Llabres,
Thank you for contacting us and sorry for keeping you waiting.
We are sorry that you have such an opinion about our service.
Your property is listed on our site because we had it connected with the help of our partners with whom we have an agreement. We have partner programs with other websites that allow us to sell properties on the website in the absence of a direct contract with the property.
According to the contact with partners, we have the right to broadcast properties on our portal and do not engage in any fraudulent activity.
At the moment, there are many similar companies that provide online booking services and work in the same way as we do.
Please feel free to contact us for any further assistance.
Oszuści, trzeba unikać!
Firma wprowadza w błąd i zamieszcza nieprawdziwe opinie na swojej stronie. Są to oszuści, który w sposób nielegalny pozyskali zdjęcia i przekierowują stronę do booking.com. Sprawa jest już wyjaśniana w booking.com. Apartament LEOmare
18 april 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Maciej ,
We have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our website, it means that we had it connected with a help of our partners.
If you wish us to update photos on the website, can you kindly send them to us, and we will update our website.
Please do not hesitate to get in contact with us via email: support@booked.net if you need any further assistance.
Sincerely, Booked.net Team.
Helped me when it wasn’t their issue to…
Helped me when it wasn’t their issue to resolve.
8 april 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Mrs Cromwell,
Thank you for the feedback.
We are always here to help you and other clients with all requests.
We wish you a good day!
Die Seite enthält ausschließlich Fake-…
Die Seite enthält ausschließlich Fake- Unterkünfte inkl. unserem Ferienhaus auf Mallorca.
Die Seite hat kein Impressum und eine unseriöse deutsche Handynummer als Kontakt.
17 mars 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Dennis Schmitz,
Thank you for your inquiry.
We are very sorry that you have a negative opinion about our portal.
First of all, we would like to announce that we have partners with whom we have an agreement, and they give us the opportunity to place this hotel on the website, as well as others. Descriptions, photos and other data are obtained automatically, which allows us to show customers the most current information.
Secondly, the contacts on the portal are indicated by our organization so that people can contact us with various questions.
If you have any questions, please contact us, we will be happy to answer them.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.