As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Företaget har svarat
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Se mer
Företaget har svarat
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Se mer
Företaget har svarat
2,1
Dålig
439 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer support team
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
22 september 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Hagai Ben-Ami ,
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience. Our team is committed to supporting our clients and ensure the best possible outcomes, so we are delighted to hear that we were able to assist you successfully in obtaining your refund.
Feel free to contact us should you need any further assistance.
Sincerely,
Booked.net Customer Support Team
Beware!!
As others have said, they mislead you into thinking you are dealing with booking.com
We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded.
It is a scam site. The lesson we learnt was to always check that you are on the correct, legitimate booking platform.
17 juli 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Janet,
We apologise for the incident occurred.
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
Scam afffiliate
26 augusti 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Gavin,
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
No problem with them
No problem with them. They replied asap.
Very helpful and everything is fine at the hotel so I don't know where these bad reviews are coming from..
14 augusti 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Piotr ,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Sincerely,
Booked.net Customer Support Team
We had a problem with the reservation…
We had a problem with the reservation and ut was solved rapidly and satisfactorily.
20 juni 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Amelia ,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Sincerely,
Booked.net Customer Support Team
Beware: it's a scam!
This website and all it's affiliates are a scam. It illegally uses images and descriptions from my legitimate Booking.com listing to deceive customers. Multiple Trustpilot reviews report that individuals booked through this site, paid, and received no reservation or refund.
The site has been reported for fraudulent activity.
Avoid entirely and never enter credit card details or other sensitive information!
17 maj 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Dorota ,
Thank you for taking the time to share your feedback. We take all concerns seriously and would like to clarify a few important points regarding our platform and operations.
Please be informed that all property-related content displayed on our website-including images, descriptions and booking details- is provided to us by our official partners. These partners have entered into contractual agreement with us, supplying the necessary materials and granting us the rights to facilitate online bookings and promote their listings.
We do not independently source or fabricate listings. Instead, we rely on the integrity of the data provided to us under terms of our agreements. If there are any discrepancies or issues, we actively work with our partners to investigate and resolve them promptly.
We strongly encourage to contact our support team directly via customer.service@booked.net , so we can look into the matter thoroughly and assist in reaching a resolution.
We understand and respect your concerns, and we remain committed to ensuring a transparent and secure booking experience for all users.
Sincerely,
Booked.net Customer Support Team
Beware of booked.net
Booked two single nights at a hotel near Bali airport with booked.net. The second night came through as a booking.com booking, which seemed a little strange, but I didn't think any more about it. Then I started getting weird emails containing a link, saying that my booking would be cancelled if I didn't click on the link and confirm my details. I became suspicious, and after what I have read, I cancelled both bookings (the second one was not even acknowledged as having a valid code, by booking.com, so I suspect not booked). Cancelled my debit card. Removed debit card details from the booking.com site, and booked again without touching booked.net. They now cannot take any money from me. (Interesting that the address given in the reply below is not the same as given on their site, which does not work. I already wrote to that address copying the spam and asking them about it and received no reply.)
6 maj 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Laura ,
We apologise for the incident occured.
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
Not a good start to using Booked.net…
Not a good start to using Booked.net 1st time.
Have booked x2 nites using them to book the Tenseien Onsen Hotel in Hakone JP & it wasn’t until that I printed off the receipt / booking confirmation that:
a) instead of a deposit they billed my Credit Card for the entire amount!!! Yet, in the booking process it clearly said a DEPOSIT ONLY will be charged and you are to pay the Hotel the balance upon checking-in - clearly MISLEADING
b) then further I get hit with hidden charges for Service charges of USD 41.66 & 139.27
Don’t use this booking site!! They are misleading tricksters
10 april 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear MIck ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
No 24/7 Customer Service Line
Sadly, I cannot at all recommend booking through this platform. I received a booking confirmation for my hotel via booked.net prior to my travel only to show up and have the hotel tell me they needed to cancel my reservation because whatever third party booked.net used to book the accommodation had given them a virtual card which could not be validated. The hotel had called them to make them aware of the issue prior to my travel date and no one on their end reached out to the hotel to resolve the issue, nor did they contact me to let me know there was an issue with the booking. They did not provide the hotel with my contact information in the booking and so the hotel was also unable to reach out to me directly to inform me ahead of time. Instead I had to find this out when trying to check into the hotel. I tried to call booked.net only to get a message saying they were closed and asking me to leave a voicemail. The hotel gave me the number of their booking partner to try, but while they could see the reservation on their end, they refused to work with me stating they could only work with booked.net directly. Obviously this put me in a really bad situation with no place to stay, and no one available on their end to help resolve the issue and assist with finding alternative accommodations. I ended up having to book two separate reservations last minute at another hotel that I found on my own while still out the money for the original booking through booked.net. While they have said they are working to process a refund, we’ll see how long this takes. Even so, I personally feel that a refund - while certainly owed to me - is not enough to make things right given the headache this has caused. I’m really surprised that they don’t have a 24/7 customer service line given that this seems to be a consistent issue people experience when booking through them, as numerous other reviews show. Save yourself the stress and book through literally anyone else.
24 mars 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Courtney ,
We sincerely apologize for the inconvenience caused regarding your hotel booking reservation. Please rest assured that we are working on this matter.
We have sent you an email regarding the issue and are currently awaitng your response. Once we receive your reply, we will do our best to resolve this matter as quickly as possible.
Once again, we apologize for this situation and appreciate your patience. Our team is commited to providing a smooth resolution, and we will keep you updated throughout the process.
Sincerely,
Booked.net team .
Gli ho scritto per una problematica in…
Gli ho scritto per una problematica in riferimento ad una prenotazione effettuata, mi ha risposto tempestivamente il sig. Sun G. è stato gentile e disponibile, non ha potuto aiutarmi personalmente ma ha dato le giuste direttive per risolvere la situazione!
Ottimo lavoro!!
13 mars 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Teodoro,
We thank your inquiry and your complimentary remarks regarding our assistance.
We are happy to hear that your problem has been fixed. We'll keep working to deliver excellent customer service to our clients.
Please get in touch with us if you need any additional help.
Sincerely,
Booked.net team .
UWAGA nie zawieraliśmy zadnej umowy z…
UWAGA nie zawieraliśmy zadnej umowy z tym portalem. Sprawa zostanie zgłoszona na Policję. Prosimy o nie rezerwowanie w obiektach Korona Pienin za pośrednictwem tego portalu. !!!
27 februari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Dawid Zarzecki ,
Thank you for reaching out.
Please be informed that we have agreements with partners who provide us with photos, descriptions, and details about your property, along with prices. Therefore, we do not require a direct agreement with the property owner or management to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
Kindly contact our customer service department and they will be happy to assist you .
Sincerely,
Booked.net team .
Jane was so helpful and efficient in…
Jane was so helpful and efficient in getting out issue resolved. I would gladly use this service anytime.
21 februari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Debbi,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Proszę nie rezerwować przez booked!!!
Proszę nie rezerwować pokoi w Apartamenty Przy Wydmie w Rowach i Dębinie na tej stronie!
Nie współpracujemy z tym portalem a zdjęcia i opisy obiektu są skopiowane z platformy booking.com.
Sprawa zostanie zgłoszona na policję.
17 februari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Property Management/Owner,
We understand your conflicting reactions to the publication of your property on our website. That is why we should clarify the situation for you.
We have agreements with partners who provide us with photos, descriptions, and details about current property, along with prices. Therefore, we do not require a direct agreement with the property owner or management to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
Kindly contact our customer service department and they will be happy to assist you .
Sincerely,
Booked.net team .
SCAMMERS
This people should really find a real job and not put others people apartments without asking permission. I hope that a huge amount of people will act legally against this unprofessional and useless pepole. I asked them to remove my house from the page and it is still there.
27 januari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Carlo Cappiello,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. Please know that we take such matters seriously and are committed to resolving them promptly.
Our team has previously contacted you and requested the URL link for your property on our website: Booked.net in order to investigate the issues you reported. However, we have not yet received the necessary information from you.
To help us assist you more effectively, we kindly ask you to provide the requested details at your earliest convenience. You may contact our customer support agents or service providers directly with this information, and we will ensure that your concerns are addressed promptly.
Thank you for your cooperation and understanding. We look forward to assisting you further and providing high-quality service you deserve.
Sincerely,
Booked.net Customer Support Team
Very unprofessional!
Terrible service. Emailed and got no support whatsoever. Very unprofessional! Now that I have read other reviews with many scam accusations, I am not even going to try to go any further with my bookings. Done with this site!
14 januari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Jelena Djuric,
Thank you for your inquiry.
We deeply regret that you feel dissatisfied with our support service.
Upon reviewing your request, we found that you initially contacted us regarding the availability of a property. The support team provided you with a standard response, which advised that you could independently check the availability of rooms on our platform.
Our website is designed for self-booking, similar to other online platforms, where customers are able to check availability and make reservations directly.
Should you encounter any issues with the booking process, we are always available and ready to assist you.
It appears that the issue with the booking process was not explicitly mentioned in your initial message, even property name was not indicated, which is why we provided a response based on the information available.
After we requested further clarification, you shared the nature of the problem, and our support team promptly asked for the property link in order to investigate the situation. Unfortunately, we did not receive a response from you.
If you still require assistance, kindly reply to our support team, and we will be more than happy to look into the matter further.
Thank you for your understanding.
Scam!! Beware!
Horrible company!! Horrible service! Absolute scam!!
14 januari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear Elena,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ…
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczących OW JASKÓŁKA Zakopane jest nieprawdziwych, nierzetelnych i wprowadzających potencjalnego klienta w błąd. Wszystkie te działania są samowolą booked.net. Nie bierzemy odpowiedzialności za ewentualne rezerwacje I roszczenia z nimi związane, a dokonane przez stronę booked.net
14 januari 2025
Omdöme utan inbjudan
Svar från Booked.net
Dear OW JASKÓŁKA Zakopane Team ,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. Please know that we take such matters seriously and are committed to resolving them promptly.
Our team has previously contacted you and requested the URL link for your property on our website: Booked.net in order to investigate the issues you reported. However, we have not yet received the necessary information from you.
To help us assist you more effectively, we kindly ask you to provide the requested details at your earliest convenience. You may contact our customer support agents or service providers directly with this information, and we will ensure that your concerns are addressed promptly.
Thank you for your cooperation and understanding. We look forward to assisting you further and providing high-quality service you deserve.
Sincerely,
Booked.net Customer Support Team
Nuit réservée à l'aéroport de New Delhi…
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € prélevés quand même. Booked est à fuir, ils n'ont jamais annulé, et ont encaissé sans rien faire, en renvoyant la faute sur l'hôtel. Ne pas confondre avec booking, qui eux sont sérieux. Méfiance, ne vous laissez pas berner.
2 december 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Denis ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Viki helped us very quickly!
Viki helped us very quickly!
Thank you for this.
27 december 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Kitti Béleczki,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance
This company SCAMMED ME
This company SCAMMED ME! Booked a hotel urgently and turned out it was not forwarded to the hotel and the hotel refused and rejected my check-in. I had to pay again in cash just so we can check in. Sent email to customer support bit to no avail. No response from cusfomer support
22 december 2024
Omdöme utan inbjudan
Svar från Booked.net
Dear Sir or Madam ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.