As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Företaget har svarat
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Se mer
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Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Se mer
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2,1
Dålig
439 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thus website booked.net does not even…
Thus website booked.net does not even worth giving one star, this website is a SCAM. Please spread to others not to use booked.net repeat this Booked.net had victimized me already
7 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Joseph Agno,
Once more we apologies for the inconveniences you have experienced during occurred incident.
Our customer service department agent have explained you that we have hotel partners who are in charge of your reservation directly with the hotel. Unfortunately, as we were told there was technical glitch and our hotel suppliers have decided to cancel your reservation and to fully refund you without notifying us.
Should you have any other issues regarding current booking reservation you can contact our hotel supplier via contact details provided via email directly to you.
Sincerely,
Booked.net team
Location d appartement 18A jamais habite ni visité !
Location d appartement ou nous n avons pas eu les clés, après plus d un mois de mails échanges, le site m informe que j aurais visité 2 appartements et qu ils ne m auraient pas plus !? Je n ai jamais eu de contact avec les responsables de l appartement que je devais louer.Sur m'a réservation j ai appris sur place que il y avait 3 coordonnées ( tel,nom ,adresse)différentes de 3 agences .De ce fait ils ne veulent pas me rembourser, j ai porté plainte j espere que cela va porter ces fruits!!! ARNAQUE!!!!
Apres avoir lu votre reponse je me permets de vous repeter que Le problème c est que ce sont des mensonges et que personne ne vous répondra de ce fait. Je vais devoir me " battre" pour qu on me rembourse car je me suis retrouvé en Espagne avec le prélèvement que vous avez effectué en septembre en moins plus l hotel que j ai du trouver pour nous loger !!!J ai eu l agence euroloix, c est vous qui m avez donné les coordonnées et ils n ont aucune réservation à mon nom .C est honteux
23 oktober 2022
Omdöme utan inbjudan
Svar från Booked.net
Hi Marjo M,
Thank you for reaching out!
I am very sorry the case is taking so long to resolve.
As in our email conversation explained the hotel updated us a single time with the message that you did not like the room, they offered you another room you did not like and you decide to stay in another hotel.
Unfortunately, since then the property is not answering any of our emails and phone calls. Our third party has the same issue.
We are calling and emailing them every day!
Please bear with us, until the hotel will respond to our request.
Trust me it's not nice to be unable to finalize the request since the hotel is not responding at all.
We will do our best to resolve the case as soon as possible.
Sincerely,
Booked.net team
Total SCAM
Total SCAM! They have cloned my property details and are advertising it as if they have the right to sell nights. They do not. I have asked them to remove my property from their site, as we are currently closed due to family health issues. They have refused. What a horrible company.
21 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Hi Bryan Dobson,
Thank you for reaching out!
We have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel which is why we do not need any direct agreement with the hotel to sell it online.
We appreciate your understanding regarding this matter.
Sincerely,
Booked.net team
Not trustworthy. Wrong price suggestion for reservation.
We made a reservation for a hotel in Hamburg via this page only to find out that they had suggested the senior citizens' rate which we did not qualify for and without any hint to that end during the reservation process. We ended up having to firstly discuss at length with the hotel staff and manager and eventually paying 30% more than the rate offered by booked.net. A very disappointing experience. We will surely not use this platform again and neither should you.
28 oktober 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Sir/Madam,
Thank you for reaching out.
In order to help you in this situation, please send us a request on email address support@booked.net and indicate your booking number.
We will check the situation and provide you with an explanation.
We apologize for any inconvenience caused.
Svar från Booked.net
Dear Emmanuel Bain!
We are sorry that you have such an opinion about our service
We have received your request to remove your property on our website. Our agent have responded to you immediately and already forwarded to our marketing department. Please be informed that your request is in the working process.
Please wait for an answer.
Everything done right.
It was a very pleasant stay for two nights. It was very clean and the people there are very nice. I will be happy to come again.
10 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Andreas Vittel!
Thank you for reaching out!
We are very happy that you were satisfied by the hotel.
Hope that you will choose our site to make a booking in a future.
DONT TRUST THIS WEBSITE
mixup on website booked wrong date in hotel. Booked.net refused to change date and said it was in conditions.
They said Hotel would need to refund .. Hotel said NO.. said they had rooms on the night I wanted..
Lies on Lies..
11 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Pete Mcque,
We are very sorry you are unsatisfied with our service!
As you were advised at the time of the confirmation, this booking has been made under special cancellation conditions.
This means that it is non-refundable/non-amendable and once made, we cannot make changes or waive charges.
Please note that these are the same conditions we receive from our suppliers and Hoteliers.
You just have to read your reservation confirmation and you will see this reservation is non-refundable/ non-amendable as well you accepted the conditions while making the reservation.
We endeavor to assist you and offer flexibility wherever possible, however, in this instance we are unable to complete your request.
We appreciate your understanding regarding this matter.
Sincerely,
Booked.net team
The booked.net team including Saul Gray…
The booked.net team including Saul Gray have done an outstanding job to get my refund. A team to listen and reactive in case of difficulties!
Thank you so much!!!!
10 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Customer,
Thank you for your feedback.
We are glad to hear that you were satisfied with the quality of service provided by our support team.
If you have any further questions, please do not hesitate to contact us.
Best Regards,
Booked.net team
Total fraud site
Total fraud site! Don’t be fooled! Using my property’s photos and nothing to do with us! DO NOT BOOK.
6 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Helena,
Please be informed that we have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our website, it means that we had it connected with a help of our partners.
Kindly contact our Support Team on support@booked.net and they will be more than happy to assist you.
Sincerely Booked.net team
Booked.net are pure fraud
Booked.net are pure fraud. We have a property rented via a mainstream site and found today that Booked.net have cloned our property and listed it on their site.
Avoid at all costs!!!
Added 5th Nov: don't be fooled by their automated customer service response below. This is a scam Web site aiming to take your money. You will not get the accommodation you think you are paying for
4 november 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Paul,
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
Can you kindly send an email to our customer support department with your booking reservation details to support@booked.net so our team can assist you in occurred incident.
Sincerely,
Booked.net team
Alles war problemlos
Nach den gelesenen Bewertungen hatten wir zunächst Sorge, daß wir keine Reservierung hätten. Doch schon bevor wir die gesamte Summe bezahlt hatten war das Zimmer reserviert und vollständig bezahlt. Wir würden es weiterempfehlen, aber auch zur Sicherheit noch einmal im Hotel persönlich nachfragen.
24 oktober 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Suse,
Thank you for your feedback.
Bookings are confirmed immediately with us, but it takes time for them to arrive at the property system. This is a standard process, so you don't have to worry.
In any case, if you are still worried, you can send a request to our support team by mail support@booked.net and we will gladly reconfirm your booking.
We are always happy to help.
successful cancellation
Due to my Covid infection, booked.net succeeded in complete refunding my cancellation though I had booked my hotel without refunding option before! Thanks for that!
Very polite contact by email.
29 oktober 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Kunde!
Thank you for your letter.
We are very glad that you were satisfied with the service provided by our support team.
Please contact us in any situation, we will be happy to assist you.
Total lack of communication. After a long trip we arrived at the…
After a long trip we arrived at the hotel which we booked months in advance and paid for a couple weeks in advance, only to find that this hotel had been closed for 11 months. Thankfully we had been moved to a more reputable hotel, but we had to get another cab to take us to this hotel. We should never have been allowed to make a reservation at a closed hotel, or at minimum had some communication that it had been closed and where we were moved to. Just tried to send my concerns to the email listed on my confirmation form, but it was undeliverable (domain not valid). Very unhappy with the way booked.net conducts business.
26 september 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Jane,
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
Can you kindly send an email to our customer support department with your booking reservation details to support@booked.net so our team can assist you in occurred incident.
Sincerely,
Booked.net team
As hurricane Ian was tearing up Florida…
As hurricane Ian was tearing up Florida we had a reservation thru booking dot net f for a Saturday night in Raleigh NC. Looking at the forecast for that weekend we wanted to play it safe and stay at home. Notifications to booking.net to inform them what our decision was - trying to get a refund from them - they don’t give a donkey doodle what the situation could be THEY WILLINGLY ARE GOING TO KEEP ALL OF THE MONEY. NO matter what. What a sleezeBag bag COMPANY. NEVER WILL I ever use them.
Beware of the website booked.net. they are misleading and come up when search for hotel reservations. AVOID THEM AT ALL COST. FRAUDSTERS RUN BY THE MOFIA.
I used a hotel url, thinking I was booking directly which was not the case - it was booked.net, their name did not show until the transaction was completed. The MOB runs them.
17 september 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Skye Cole,
Thank you for reaching out!
I am sorry you are unsatisfied with our service!
As you were advised at the time of the confirmation, this booking has been made under special cancellation conditions. This means that it is non-refundable/non-amendable and once made, we cannot make changes or waive charges. Please note that these are the same conditions we receive from our suppliers and Hoteliers.
Regarding this, the hotel will usually not refund a non-refundable reservation. If you have a letter from the hotel confirming the difference, please send it over and we will contact the hotel.
We endeavor to assist you and offer flexibility wherever possible, however, in this instance we are unable to complete your request.
Only travel insurance could cover the cost.
We appreciate your understanding regarding this matter.
Sincerely,
Your booked.net Team
DO NOT TRUST THIS WEBSITE
DO NOT TRUST THIS WEBSITE. I booked a room and the reservation said, very clearly, in a big green box, that my card would not be charged until I arrived at the property, I then got an email congratulating me on my PREPAID room after my card had been overdrafted hundreds of dollars. SCAM.
11 oktober 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Morty J!
We are very sorry that you have such an opinion.
Could you send us a request on support@booked.net and also include your booking number in it, so that we can check the situation.
Sorry, we couldn't find any information based on the information provided.
They keep your money and collect again from new customer
I booked a room at a Copenhagen hotel for a lay-over from Italy 8/12/2022 4:48pm and it was confirmed at 4:49pm. The room was for 9/15/2022
I sent an email a couple minutes later at 4:52 asking for cancellation and refund because it was booked in error. They denied the refund even though there was still another month for them to rebook with another customer.
I am quite certain they did fill the room and thus got paid twice for the same room. A bunch of crooks.
RESPONSE TO RESPONSE
As agents of the property you are just as responsible for this as the owner. That you refuse to accept the customer service aspect, given the nature of the reason for cancellation, merely bolsters my review. Policy is not the same as International Law.
10 augusti 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Dean!
Thank you for contacting us.
We have reviewed your request and would like to inform that you booked a non-refundable rate that does not allow cancellations or changes, but any way we have contacted the hotel regarding your request.
Unfortunately the hotel refused the refund due to booked policy. The hotel strictly adheres to the non-refundable policy, therefore refused to make a refund of the funds. The decision of the hotel in this case does not depend on us, we tried to influence on property, but their decision remained unchanged.
If the hotel allowed us to cancel your booking free of charge, we would issue you a refund. In this case, it is, unfortunately, impossible, since the hotel withheld a fine of all sum of the order from us.
P.S.
The property sets its own policy for bookings and we have no control over it.
The conditions of this booking were clearly announced to you at the stage of booking, as well as after, in the voucher. You agreed to these terms at all stages.
P.S.
The booking policy is set by the hotel and we must act within its framework. We always make a refund if the hotel confirms it. In your case, the hotel did not confirm this.
I had to have an invoice split in two…
I had to have an invoice split in two and Jane from Customer Support was not only extremely helpful but extremely fast. Great experience.
9 oktober 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Bee!
Thank you for your contact.
We are very glad that you were satisfied with the quality of service provided by our support team.
Please contact us in any situation, we will be happy to assist you.
Réservation hôtel à Venise tout s’est bien passé
J’ai réservé 4 nuits d’hôtel à Venise avec booked.net en septembre 2022 et tout s’est très bien passé. Mais à la lecture de toutes les mauvaises critiques sur booked.net et savoir que le règlement était à Chypre je me suis inquiétée et ai même fait un e-mail à l’hôtel à Venise pour avoir confirmation que notre réservation.mais tout était ok.
24 september 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Patricia,
Thank you for sharing your experience!
I am glad to hear you could enjoy your stay.
We are always happy to help. Please do not hesitate to get in contact with us if necessary.
Sincerely, Booked.net team
On 9/27/22 Excellent help to a customer in need.
On 9/27/22 I had some questions about my hotel reservation in Habana Cuba, but I was unable to contact the hotel over the phone. Thanks to Jane I was able to get the email of the hotel. She was very pleasant and concerned about my problem.
27 september 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Raul Caceres!
Thank you for your feedback!
We are always ready to help.
We wish you a good day.
Very helpful staff who responded well…
Very helpful staff who responded well when I had a problem changing a hotel booking
9 september 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Steven!
We are always welcome to help our clients.
We hope that you will use our services again in the future.
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