Body FX Omdömen 3 261

UPDATE Because I couldn't find a way to reply to Body FX's reply, here it is:
I sent them an email request to cancel. They sent a reply not with a confirmed cancellation, like I asked, but with offers of temporarily reduced prices if I stay. And a link to my account, which actually didn't work. So I've still never had access to my account. I declined their offers & again asked for cancellation & refund of my payment. The next email finally confirmed all of that. The hoops are unnecessary & only serve them.
The reason they don't allow direct access to your account isn't for security, it's so you can't cancel w/out giving them a chance to convince you to stay. I understand that's what a company wants to do, but the vast majority of companies don't block access to your account, they let you cancel w/one click and some automatically offer you a few months for free if you stay. That's the ethical way to do it, not how Body FX does it.

They have some good videos but I wasn't using them much anymore so I wanted to cancel. I looked at the website & there is absolutely zero account access. You have to contact support to have them send you a URL for your account. It's like getting permission to access my own account setting, putting up an intentional obstacle to cancel or disable automatic renewals. It's predatory & as we know with the vast majority of companies, you can handle all your account settings easily & cancel with 1 click. It's unethical and intentional to route everyone through support & block access to customer account settings. This unethical business behavior & should be illegal.

BodyFX did a big changeover recently (perhaps changing their hosting servers, I don't know - something big like that) and there was some interruption of services. Stuff like that happens with ALL products and services. ALL. What matters is how a company handles it. Their responses to me were above and beyond and they offered benefits for the time of lost service. THAT'S what matters. How they handle their customers when things go wrong, and they always will.
I LOVE their workouts - the instructors are knowledgeable about the body and movement (I'm an occupational therapist) and they so clearly give ways to make it more challenging or easier, they're energetic and encouraging. I'm grateful that I can combine high quality weight training and cardio/HIIT workouts so efficiently. I need to explore the other types of workouts something, too - they offer so many types! I started by purchasing the Figure 8, which are SO much fun, then did the subscription and dropped my gym membership. Excellence in workout offerings and expertise.

Customer service in Body FX is par excellence. I recently had a problem getting into the program that I had purchased and they responded within 24 hours although I am living way out here in the east, in Singapore. Not once, but twice, they responded promptly and solved the matter immediately. I love all the exercises too which are so user friendly as they have modifications which are suitable for the elderly or someone who has just recovered from an illness or for someone who has not exercised for a long time. Keep it up Body FX!

Whilst the content is fab, the new upgrade to the app has made it impossible to use or stream. Customer service pretty dismissive. So I'm giving it a week to see if they make it user freindly again, or I'm cancelling as I'm not paying for something that doesn't work.

I love this app for the variety of workouts and trainers. So many different workout time lengths and styles and the daily email is very motivational.

To me, it has meant to be able to have fun and continue to exercise from home. I have always been a person of classes, love the energy of them and I got to know BodyFX because I purchased the Figure 8 program Wich I love!
Definitely a great investment in yourself.

Always happy with Bodyfx...Videos super pro, with lot's of fun and workouts!! And thanks to the customer service that always answer the questions!!

The workouts were good, but I am not using it as much as I would like to so decided to cancel my subscription. The problem is you seem to have to jump through hoops to cancel whereas a simple cancel subscription section or button on the website or app would do the job beautifully. It would create a lot less stress and inconvenience for the valid customer. This has left me questioning why is it so difficult to cancel my subscription??$$$$ I have searched my account and the website from top to bottom, it's non-existent alongside any of my account details. For a company which has a vast membership this level of customer service is poor. Please consider making it easier to cancel, there are a lot of other companies out there that make it easy for their customer and it's a good look. You can do better.

BodyFx was an answer to my prayers in 2020 and I have been a subscriber ever since. What Ilike about BodyFx is that it has variety of programs to suit each individual and their needs. It has modifications too which help the beginners and the physically challenged to benefit from the same exercises. The customer support is friendly and dedicated to solving customer issues. I recently had a problem as they have upgraded their app and the customer service was very cooperative and keen that the problem be addressed. There are a few challenges with the new APP which they are smoothing out though but they have been very gracious throughout. I have great faith in their programs and especially Jaana. I would recommend it to anyone who would like to lose weight and get fit.

This is the most amazing dance fitness programme that I started in lockdown and have continued ever since. It is great to be fit, strong and toned. Body FX makes me happy! There is a really positive community on Facebook and you see the wonderful results of this programme.

Body FX have created the world's best home fitness app. I love the dance based workouts for core strength, flexibility, cardiovascular fitness and brain health. Dance workouts activate the cerebellum, very good to promote neurological wellbeing.

Hi there from Montréal Québec..

I like a lot my Figure8 programs, I was concerned I thought I lost it, cause of the new app !

And Gina through support's email resolved it, yay,, happy I am. I can continue to danse and building my abs mean time enjoying music.

Monica

Cannot access my account via amazon fire stick but works intermittently on my phone shows workouts are locked despite payment being taken recently
This has been ongoing for several weeks and also been in contact with Vimeo to no gain
Been loyal member for over 4 years and now wondering if better to take my custom elsewhere!!!

26/05/2024
On your response you say you don't use vimeo?.....why did they contact me when I deleted the account to reset it?......got all the emails and if its undergoing maintenance it should still work, it hasn't worked for weeks through the firestick.

All the programs are professional what They offer but the service behind the bussiness is extraordinary. Really fast, helpful and kind support 0/24.

I love Jana's videos and whenever the weather is bad outside and I can't go running Jana makes me sweat and changes my mood.
Other than that whenever I have had any problems the support staff have been very helpful and have solved my problems very efficiently and quickly.
I can highly recommend it.

I love my Body FX videos by Jaana. I’ve been using them nearly every day for over four years and I love the results. Support by Gina is excellent also! I’d recommend Body FX to anyone and have recommended them to several friends and relatives already.

I’ve been using Body FX for three and a half years and am so satisfied with every aspect of this program.

First, the workouts themselves are top notch. They’ve kept me coming back for this long and I love them. It’s easy to get started on a workout program and then quit. Instead, I’ve stuck with this and enjoy the variety of dance workouts. They’re fun, but they are so effective. I lost 40 pounds in five months and have maintained that since then.

The customer service is also the best. Anytime I’ve had a question or encountered a tech issue, I’ve gotten a very fast response AND my problem has been resolved.

The online community is also a great part of this program. Everyone cheers each other on and keeps each other motivated. This has been a very helpful part of sticking with Body FX.

I highly recommend this program to anyone who wants to get in shape and lead a healthier lifestyle!

Quick and helpfulsupport

i love body fx especially Dwayne cardo dance classes

There has been teething issues with workout freezing and some content unavailable. Workout itself it’s fantastic.